The Level Boat Suite Sea View | Terrazza/patio

Recensioni per Melia Koh Samui

5 out of 5
Melia Koh Samui
83 Moo 5, Choeng Mon Beach, Bo Phut, Koh Samui, Surat Thani

Recensioni

9,4

Eccezionale

Valutazione di 10 - Eccellente. 86 su 108 recensioni" "
Valutazione di 8 - Buono. 12 su 108 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 108 recensioni" "
Valutazione di 4 - Scarso. 2 su 108 recensioni" "
Valutazione di 2 - Terribile. 2 su 108 recensioni" "

9,8/10

Pulizia

9,6/10

Personale e servizio

9,4/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Netmany, Milwaukee

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff were amazing
Soggiorno di 3 notti ad aprile 2024
Risposta di Maya, il giorno 5 mag 2024
Dear Netmany,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

8/10 Buono

Gil

Soggiorno di 4 notti a marzo 2024
Risposta di Maya, il giorno 18 apr 2024
Dear Gil,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

6/10 Soddisfacente

Rohan

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Unique hotel with nice facilites and pool. Boat suite had an amazing bathroom but not the most practical room. Unfortunately was let down by the service. Had an issue with our booking which front desk were unhelpful with and couldn't resolve. Lots of other 5 stars on the island that are just as nice and with much better service.
Soggiorno di 5 notti a marzo 2024
Risposta di Maya, il giorno 1 apr 2024
Dear Rohan,Thank you for sharing your feedback with us. We are delighted to hear that you enjoyed our unique hotel, our excellent facilities, and our stunning pool. We are especially thrilled that you found the boat suite's bathroom to be amazing.However, we are truly sorry to learn about the challenges you experienced with our service during your stay. It is disheartening to hear that the front desk was unable to efficiently resolve the issue with your booking and provide the level of assistance you expected. We take your comments seriously and will address them with our team to ensure that we deliver a consistently high level of service to all our guests. We understand that there are many choices for accommodations on the island, and we truly appreciate your feedback as it helps us improve.Should you decide to give us another opportunity in the future, we would be honored to welcome you back and provide you with the exceptional experience that you deserve.Thank you once again for sharing your thoughts with us. We hope to have the chance to regain your trust and exceed your expectations in the future. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

10/10 Eccellente

Jody

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a febbraio 2024
Risposta di Maya, il giorno 18 apr 2024
Dear Jody,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoSenior Guest Experience Executive

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is one amazing property! The pool, grounds and landscaping are beautiful. The rooms are very spacious and comfortable. Great TV, Wi-Fi and A/C. The restaurant is great with a nice selection and room service available. And the staff were very helpful and polite. Definitely recommend
Soggiorno di 3 notti a febbraio 2024
Risposta di Maya, il giorno 21 feb 2024
Dear William,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Isabella

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel and staff! highly reccomended
Soggiorno di 8 notti a febbraio 2024
Risposta di Maya, il giorno 21 feb 2024
Dear Isabella,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Jared

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a very nice non busy beach!
Soggiorno di 3 notti a febbraio 2024
Risposta di Maya, il giorno 18 feb 2024
Dear Jared,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

huong

Soggiorno di 5 notti a gennaio 2024

10/10 Eccellente

Emily

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024

6/10 Soddisfacente

Bettina

Overrated
Ved check in, ingen information. Ved check out, ingen information om mulighed for morgenmadsboks. Overpriced. 370 baht for en flaske vand på restauranten
Soggiorno di 4 notti a gennaio 2024
Risposta di Maya, il giorno 11 feb 2024
Dear Bettina,Thank you for sharing your feedback about your recent stay with us. We appreciate your candid comments and apologize for any shortcomings you experienced during your visit.We sincerely regret the lack of information provided during check-in and check-out. Your feedback highlights an area where we can improve our communication processes to ensure our guests are well informed about available options, such as the breakfast box. We also acknowledge your concerns about the pricing.Your input is invaluable, and we are committed to addressing these issues to enhance the overall guest experience. We hope you will consider giving us another opportunity in the future, and we assure you that your concerns will be taken into account to make your next stay more enjoyable.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

toby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and service
Fantastic hotel with great features. Its the staff that really set it apart. Level access was great and a big thank you to Mamai for looking after us.
Soggiorno di 2 notti a gennaio 2024
Risposta di Maya, il giorno 5 feb 2024
Dear toby,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable one.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Scott

Soggiorno di 7 notti a gennaio 2024

10/10 Eccellente

Hajime

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
施設はきれいでした。 排水が少し気になりました。
Soggiorno di 5 notti a dicembre 2023
Risposta di Maya, il giorno 15 gen 2024
Dear Hajime,Thank you very much for selecting Melia Koh Samui as your preferred hotel. We appreciate your valuable time giving us a review. I'm pleased to hear that you found the facility clean. Your concern about the drainage is important to us, and we appreciate you bringing it to our attention. Please rest assured that all these are being addressed to the hotel management team. We will carefully look into the matter for improvement to avoid any reoccurrences in the future. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh SamuiWarmest regards, Supawadee Pudkhao Guest Experience Executive

10/10 Eccellente

Kristie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed in a boat suite right in front of the pool. The room was fantastic with an amazing view. I love the proximity of the pool to the beach. The resort is very quiet and peaceful. There is a kids area but I didn't notice it being too noisy. The breakfast buffet was good. The resort is located in a small village with several dining options, massage spas, convenience stores. It is 15 min taxi to Fishermans Village and 15 min taxi to Chaweng. The staff was extremely friendly and accommodating. I would definitely stay here again.
Soggiorno di 5 notti a dicembre 2023
Risposta di Maya, il giorno 15 gen 2024
Dear Kristie,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Alex

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel, clean, safe, friendly. Cant do enough for you. Incredible food.
Soggiorno di 1 notte a dicembre 2023
Risposta di Maya, il giorno 6 gen 2024
Dear Alex,Thank you for your fantastic feedback! We're thrilled to hear that you had a great experience at our hotel. It's wonderful to know that you found our facilities clean and safe, and our staff friendly and accommodating.We take pride in going above and beyond for our guests, and it's rewarding to hear that our efforts have been noticed. Additionally, we're delighted that you enjoyed the incredible food at our hotel.We look forward to welcoming you back for another enjoyable stay.Warmest regards, Supawadee PudkhaoGuest Experience Executive

4/10 Scarso

Søren

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Too many kids...
We arrived on december 26 and left december 28th. We drove from the reception to a lounge reception which is located at the main pool and I was speechless about the amount of children - I don't think I exaggerate if I say there was at least 20-30 (small and loud) kids in the main pool.. It had a aqualand vibe - NOT a luxury hotel vibe - at all! And it is such a shame, because the hotel is beautiful and have the potential to be sooo nice and sophisticated, but with all those kids, it's the exact opposite. The hotel doesn't say adults only, so that was my mistake, but looking at the pictures, I didn't get the Disney World feeling, so I didn't expect arriving at a kindergarden, but we definitely did. The hallway outside the room was very noicy too. We woke up pretty early, because the kids were screaming outside our door on the way to the breakfast. And last but not least, the housekeeping came into our room at 9am the day we were checking out. He rang the bell and then immediately opened the door 1 sec after. My boyfriend stood in the middle of the room in only his underwear... I don't understand why they even attempted to enter the room before we had check out? My recommendation is definitely (IF you like peace and quiet) to not go here during any kind of holiday season where kids might occur. On the positive site, we had booked a room with a lounge access (had no clue before we arrived) and that pretty much saved the stay, as there was private lounge breakfast etc.
Soggiorno di 2 notti a dicembre 2023
Risposta di Maya, il giorno 31 dic 2023
Dear Søren, Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, I would like to express my sincere apologies for the shortcoming you experiencedWe are delighted that you found our property location which close to Chaweng area and the airport, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Hao

Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Motohiro

Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Danny

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Every chance I get to visit Ko Samui we choose to stay at this resort. Simply outstanding resort and staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Maya, il giorno 19 dic 2023
Dear Danny,Thank you very much indeed for taking your time to write a review of your recent stay at Melia Koh Samui and for the high ratings you have given us.There is nothing to be compared to your kind review and your compliments to our team. It is significant for us. We appreciate your comprehensive feedback, and it has been shared with our team for continuing the excellent service.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. My colleagues and I look forward to your return visit with anticipation and for the opportunity to make your next visit to Melia Koh Samui another pleasant and memorable oneWarmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 Soddisfacente

Florian, MARSEILLE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non prise en compte du statut VIP expédia. À l’inverse certaines zones premium du resort étaient privatisées pour un congrès. Nous étions donc en maillot de bain au bord de la piscine dévisagés par les congressistes en costume. Ambiance peu propice à de vraies vacances.
Soggiorno di 4 notti a dicembre 2023
Risposta di Maya, il giorno 25 dic 2023
Dear Florian,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for any shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

8/10 Buono

Hyungpil

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Wonderful for honeymoon
This is a wonderful resort that has large swimming pool, large and clean room, gym, pool table, good restaurant, and beach. Only downside that I experienced was too humid inside the room.
Soggiorno di 4 notti a dicembre 2023
Risposta di Maya, il giorno 25 dic 2023
Dear Hyungpil,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 4 notti a dicembre 2023

10/10 Eccellente

Joanne

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We received an upgrade to the non-seaview boat suite, and asked to be downgraded instead! The boat suite was a re-purposed fishing boat, so there were steps and stairs, splitting up the space and making the room quite dark and pokey. The regular room is quite large with a terrace and an outside tub so we were happier there. The breakfast was great, and the beach was clean, with dining options along the shore. The pool was crowded - there wasn't any space to swim laps so we just dipped ourselves in the water and walked around. It was an overall pleasant experience.
Soggiorno di 4 notti a novembre 2023
Risposta di Maya, il giorno 19 dic 2023
Dear Joanne,Warmest greetings from Melia Koh Samui, and thank you very much for taking the time to share your feedback on your recent stay.First of all, I would like to thank you for choosing to stay with us recently. However, we are terribly sorry for shortcomings you have experienced during your recent stay with us. Please rest assured that your feedback has been shared with the management team. We will continue to improve our products and services and we, entire team look forward to welcoming you back to our hotel. We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Danny

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff are incredible. Property is kept very clean.
Soggiorno di 3 notti a novembre 2023
Risposta di Maya, il giorno 7 dic 2023
Dear Danny,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Yukino

Soggiorno di 3 notti a novembre 2023

10/10 Eccellente

Loic

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Maya, il giorno 7 dic 2023
Dear Loic,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Nina

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was just perfect! Staff has been great and the whole hotel is in a very new, beautiful condition. Definitely recommended!
Soggiorno di 4 notti a novembre 2023
Risposta di Maya, il giorno 8 nov 2023
Dear Nina,We appreciate you taking the time to provide this Expedia Review.Thank you very much for highlighting the fantastic experiences you had with us during your stay. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues.Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Ammar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great spot
Great hotel would recommend the boat suite with pool access beach and main pool is amazing
Soggiorno di 3 notti a ottobre 2023
Risposta di Maya, il giorno 1 nov 2023
Dear Ammar,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

DAMIR

Soggiorno di 10 notti a settembre 2023
Risposta di Maya, il giorno 9 nov 2023
Dear Damir,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Scott

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was one of the best properties that I have ever stayed in - nothing to say other than absolutely stunning and that i will be back and our stay was not long enough.
Soggiorno di 2 notti a ottobre 2023
Risposta di Maya, il giorno 9 ott 2023
Dear Scott,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Pranit

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
First time with 2 kids and I couldn’t have picked a better place. Melia resort and staff are absolutely amazing. The resort pools are nice and the beach is crystal clear. Highly recommend rooms with a pool access.
Soggiorno di 6 notti a settembre 2023
Risposta di Maya, il giorno 9 ott 2023
Dear Pranit,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your service.We are proudly to be as a representative of Melia Hotels International Brand. Our Owner and Management team are entirely dedicated in ensuring that our staffs to be treated very well as it conscientiously empower them provide even more high class level to our value guests. Your comments such as yours go a long way in letting us know that we are meeting our goal of total guest satisfaction.Trust we will see you back again for another wonderful experienceWarmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

avi

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful vacation
Every things was ecxelent
Soggiorno di 7 notti a settembre 2023
Risposta di Maya, il giorno 1 nov 2023
Dear avi,Thank you so much for providing a lovely review regarding your stay at Melia Koh Samui.Your review left a big smile on my face. I am delighted to learn that you enjoyed your stay with us and that you were impressed with the service provided by our team throughout the hotel. Again, thank you very much for your patronage and support us and we hope we will able to host you again with us very soon.Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

DAVID

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 7 notti a settembre 2023
Risposta di Maya, il giorno 9 ott 2023
Dear VDAVID,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Michael

Great people very good staff
Soggiorno di 4 notti a settembre 2023
Risposta di Maya, il giorno 24 set 2023
Dear Michael,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and your family back very soon at Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

6/10 Soddisfacente

ChihWen

Soggiorno di 2 notti a settembre 2023
Risposta di Maya, il giorno 9 ott 2023
Dear ChihWen,Thank you for choosing Melia Koh Samui and it was a truthful pleasure to be of your services.We are glad that you enjoyed your stay with us.Moreover, your rating, such as yours, go a long way in letting us know that we are meeting our goal of total guest satisfaction.We all look forward to welcoming a regular guest and you back very soon at Melia Koh Samui. Warmest regards, Supawadee PudkhaoGuest Experience Executive

10/10 Eccellente

Jean Michel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
L'hôtel est magnifique, la piscine et ses canaux sont super agréables, le petit-déj très copieux, varié, et de grande qualité. L'emplacement est fabuleux, dans une petite baie avec jolie plage de sable blanc, quasi privée car peu fréquentée. L'emplacement est top, à 6 mn en scoot de Chaweng et de Fisherman's village. Notre chambre premium était très bien, mais la prochaine fois on essaiera une Boat Suite, 100m² dans une réplique de bateau en bois sur 3 étages! Le personnel hyper aimable, et l'intégration de l'hôtel près de la plage est parfaite, l'immense cour intérieure est comme un parc naturel avec une nature luxuriante. La déco est classe et chic sans tape à l'oeil. Animations sympas (dîner Thaï, soirée barbecue, pool party). Le bar/resto de la plage est très bon, quoique un peu cher. L'upgrade vers "The Level" est intéressant car on accède au ptit déj en rooftop au dessus de la plage, plus collations toute la journée et cocktails canapés le soir. Très sympa. Excursions à Pig Island et Ang Tong national Park très bien, mais un peu chères. Location de scooter bien, prix corrects (12,50€/j). Bref on a passé 10 jours de rêve, pas de critiques sauf quelques détails mineurs, on recommande chaudement. On reviendra pour les Boat Suites
Soggiorno di 10 notti ad agosto 2023
Risposta di Maya, il giorno 27 ago 2023
Dear Jean Michel,Thank you very much for sharing your stay experiences at Melia Koh Samui. We are thrilled that you had a magnificent experience in our property and received exceptional services from our proficient colleagues. Your gracious comment about our team is received with sincere appreciation as it is always rewarding to receive such encouraging words, and it helps to motivate our staff to strive for its best. We hope it will be not too long before we have the pleasure of welcoming you back to Melia Koh Samui.Warmest regards, Supawadee PudkhaoGuest Experience Executive

2/10 Terribile

Alixandra

Soggiorno di 2 notti a luglio 2023
Risposta di Jarodfah Sivayathorn Guest Experience Manager, il giorno 5 lug 2023
Dear Alixandra,Thank you very much for your feedback about Melia Koh Samui. We are terribly sorry to hear that there is shortcomings you have experienced during your recent stay with us. Especially about the arrival experience. It is my utmost priority to firstly address the issue in timely manner with management team and improve our service immediately. Also please rest assured that we are remain at your entire disposal, if you may need assistant regarding your card transaction.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall a wonderful stay. We had a Level Pool access room. The room was very comfortable and well maintained
Soggiorno di 7 notti a giugno 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 26 giu 2023
Dear Guest,Thank you for sharing the feedback on your recent stay at Melia Koh Samui. We are delighted to hear that you enjoyed your stay. Thank you for highlighting our accommodation, pool, and breakfast. Your feedback will also be beneficial for other valued guests as well. And we all highly appreciated it.We are looking forward to welcoming you back very soon.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

Kerin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We enjoyed our stay at Melia. our room was comfortable and clean. The property was beautiful and conveniently located. The staff was friendly and very helpful.
Soggiorno di 7 notti a giugno 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 26 giu 2023
Dear Kerin,Thank you immensely for taking the time to share your experience with us.To read that your stay was an amazing oasis is so very much appreciated.We are proud of not only our property and team, but as well the efforts our team go to to provide this oasis.We agree with you that out location is most definitely an attribute as the area of Choengmon is ideal for all Samui has to offer.On behalf of the entire team of Melia Koh Samui we hope to have the opportunity to welcome you back in the near future.Thank you for choosing Melia.Sincerely,

10/10 Eccellente

Erik

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I had a great time at Melia. The secondary door lock in the original assigned room was broken and the front desk upgraded me to another room with no questions asked. They also surprised me on my birthday with decorations in the room when I returned in the evening. Very thoughtful and proactive staff. Great customer service and friendly staff all around.
Soggiorno di 2 notti a giugno 2023
Risposta di nick, il giorno 15 giu 2023
Dear Erik,I am so very pleased to read that your stay with us at Melia Koh Samui was a memorable one.Surprises in the sense of positive are always a pleasure to provide and therefore I am thrilled to know you appreciated the birthday setup in you room plus the upgrade.We appreciate immensely you mentioning our customer service and friendly team and look forward to welcoming you again in the near future.Sincerely,Nick CousinsGuest Experience Manager

10/10 Eccellente

anna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Absolutely amazing oasis!! The most beautiful gardens, incredibly well kept 🌱 and there are really a great range of plants and colourful flowers, and the most creative pool set up I’ve ever seen, you can easily get enjoyably lost in this paradise 😍 the staff were also extremely friendly and always providing top service. Nick the manager also checked in with us on our stay as we checked out which was lovely as well :) The location is great too. My partner and I rented a scooter and rode around the entire island the first day (took about 1.5 hours) and I’d say Melia is situated close enough to the central areas and the airport (approx 15mins), central Samui (approx 10-15min), and fisherman’s village (approx 15-20mins), but without the noise. So we regularly went out to enjoy markets and shopping close by, while being able to come back to a peaceful oasis to relax and chill. Overall, my partner and I thoroughly enjoyed our stay here, thank you!!
Soggiorno di 7 notti a maggio 2023
Risposta di nick, il giorno 15 giu 2023
Dear Anna,Thank you so very much for taking the time and providing us a review of your experience with us.I love to read that even our gardens were captivating for you.Our team be it the gardening team or food & beverage team always have you as our focus, aiming to meet and exceed your expectations. Judging by your praise and compliments - it is safe to say we succeeded.You are absolutely correct, our location is indeed an advantage as it is close to the sights yet far enough to offer peace and relaxation.Thank you for having selected Melia Koh Samui and we look forward to hosting your next stay on Samui.Sincerely,Nick CousinsGuest Experience Manager

8/10 Buono

Anita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Til å være et 5 stjerners hotell var det lite restauranter. Prisene både på mat, dekke og massasje var vesentlig dyrere enn omliggende fasiliteter
Soggiorno di 12 notti a maggio 2023
Risposta di nick, il giorno 15 giu 2023
Dear Anita,Thank you very much for your recent stay with us at Melia Koh Samui.We appreciate very much the opportunity to accommodate you and the high score you have given us.Noted are your comments regarding options and pricing and I can promise you I will share them with the team.Thank you for having provided us the privilege of welcoming you and we hope that we will be hosting your next stay to Samui.Sincerely,Nick CousinsGuest Experience Manager

8/10 Buono

Yechiel

Soggiorno di 1 notte ad aprile 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 9 mag 2023
Dear Yechiel,Thank you very much for your feedback about Melia Koh Samui.Your high rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia
Soggiorno di 8 notti ad aprile 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 26 giu 2023
Dear SandraThank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

bernard

Soggiorno di 5 notti ad aprile 2023
Risposta di Jarodfah Sivayathorn Front Office Manager, il giorno 29 apr 2023
Dear Bernard,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

Perry

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 17 notti ad aprile 2023

10/10 Eccellente

Ku

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
nice property, service staffs
Soggiorno di 4 notti ad aprile 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 23 apr 2023
Dear Ku,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

Marietta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a beautiful property and did not disappoint! The breakfast buffet was not bad at all! The staff members were really helpful & friendly…We’re so glad to have stayed here a couple of months ago:)
Soggiorno di 3 notti a febbraio 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 23 apr 2023
Dear Marietta,Thank you very much for your feedback about Melia Koh Samui.We are delighted to hear that you are enjoying our facilities and services.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

8/10 Buono

Julie

Soggiorno di 7 notti a marzo 2023
Risposta di Jarodfah Sivayathorn, Front Office Manager, il giorno 23 apr 2023
Dear Julie,Thank you very much for your feedback about Melia Koh Samui.Your highest rating you have given us goes a long way in letting us know that we are meeting our goal of total guest satisfaction.We, the entire team, look forward to welcoming you back to our hotel.Warmest regards,Jarodfah SivayathornFront Office Manager

10/10 Eccellente

Tommy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Tommy's Stay in Melia Koh Samui
The location of the hotel is great. There are massage places and restaurants nearby. The check-in process was quick and efficient. The room was clean but sound proof was bad. We could hear people speaking and laughing loudly at night. For room supplies, there was no hand towels and no spare toilet paper. The bath towel is huge and is beach towel size which is convenient after shower. All the staff are courtesy and polite. Breakfast was okay but not the best. The swimming pool is nice and the resort is beachfront. In general, it is a nice stay.
Soggiorno di 6 notti a marzo 2023
Risposta di Jarodfah Sivayathorn Guest Experience Manager, il giorno 3 apr 2023
Dear Tommy,Thank you very much for your feedback after your stay at Melia Koh Samui. There is nothing to be compared to your kind review and your compliments to our team. It is absolutely significant for us. We appreciate your comprehensive feedback and it has been shared with our team for continuing the great service. Once again, thank you very much for your kind endorsement of our service and product you have received from Melia Koh Samui.We, entire team look forward to welcoming you back to our hotel. Warmest regards, Jarodfah SivayathornGuest Experience Manager