We’re sorry you were unhappy. We’ll work hard to fix the issue you experienced. We will try our best next time to improve and make our guest happy and have a pleasant –stay with us. Please advise your current room number for our further reference. Thank you for letting us know. We’re sorry once again

Dear Faith,Thank you very much for choosing to stay with us in at The Pacific Sutera Hotel, Sutera Harbour Resort during your visit to Kota Kinabalu and for sharing such a positive review.It was indeed a pleasure having you stay with us, and we would like to sincerely thank you once again for your kind patronage. The team and I hope that we will have the opportunity to welcome you back with our warm and gracious hospitality.Sincerely,

Dear Betty,Thank you for sharing this wonderful experience during your recent visit at The Pacific Sutera Hotel. We are truly proud to receive this feedback, and I will be most pleased to share your compliments with the team.We look forward to welcoming you back soon.Sincerely,

Dear Kim Wah,As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. This will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Sincerely,

Dear Yeo Kay,Thank you for staying with us at The Pacific Sutera Hotel, Sutera Harbour Resort and to share such a positive feedback.The voice of customers is critical in maintaining our high standards and I am pleased to read that you a had a pleasant stay with us. We are all looking forward to welcoming you back for another great stay with our warm and gracious hospitality.Sincerely,

Dear Young Tae,Thank you so much for taking the time to share with us your impressions of your recent stay at The Pacific Sutera Hotel.It brings me with great delight and pride to see this perfect rating as highlighted in your comments, and I trust that our colleagues will be as encouraged as I am while reading your wonderful review.It will always be our pleasure to welcome you back and we hope to see you in the very near future.Sincerely,

Dear Klaus,As we pride ourselves on delivering a memorable hotel experience during your travels, it looks like we have unfortunately fallen short of our goal during your recent stay by the poor rating.If there is anything else I can do to address your concerns or assist you further, please do not hesitate to let us know by contacting us at +6088318888.Sincerely,Once again, thank you for taking the time to share your feedback.

Dear URIE,Thank you for taking the time to write your review on your recent stay with us.I am delighted to hear that you had a positive experience, and appreciate the compliments and perfect rating on the ResortI look forward to welcoming you back to The Pacific Sutera Hotel to create more memories with us.Sincerely,

Dear Yong Kyun,Thank you for taking the time to share a review of your experience following your recent visit to The Pacific Hotel, Sutera Harbour Resort.I am delighted you had a satisfactory stay and we look forward to the pleasure of welcoming you back soon.Kind regards,

Dear Jeonghyun,Thank you so much for your delightful review! We're thrilled to hear that you enjoyed your time at The Pcific Sutera Hotel. We're grateful for your intention to recommend us to your friends and share your experience on social media.

Thank you for your review.

Dear Hubert,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that we have manage to achieve it . The team is indeed proud to have had the opportunity to serve you and show you their true hospitality.We look forward to welcoming you back with us again should your travel visit brings you back to Kota Kinabalu, Sabah!

Dear Enn Lun,Thank you for the excellent rating!It's truly rewarding to see our efforts reflected in feedback as lovely as yours. Thank you once again for The Pacific Sutera Hotel and for taking the time to share your experience. Until your next visit, take care and have wonderful days ahead!

Dear Ludo,Thank you for taking the time to share your recent experience us at The Pacific Sutera Hotel. We're delighted to hear that you had an excellent experience, and we appreciate your review.Providing exceptional service is a top priority for us, and we're thrilled that you had such a positive experience.Thank you for an excellent rating and we look forward to welcoming you soon.

Dear Renee,Please accept our sincere apologies for the shortcomings and disappointments you have encountered during your recent stay . They are certainly not synonymous with our usual service standards. Rest assured that your satisfaction is paramount of our top priorities and regaining your trust and faith in our hotel is very important. We take your comments very seriously and will investigate the shortfalls described in your commentsWe will use your feedback to further enhance our offerings and ensure that we provide the best possible experience for our guestsDespite this situation, I really hope this will not deter you from staying with us in the near future.Sincerely,

Dear Takayuki,Thank you very much for your wonderful review. The team give a great deal of thought to fulfilling the needs of our guests and always strive for improvement of our overall high standard of service. It is, however, particularly gratifying when our guests take special notice, and we sincerely appreciate your compliment. I will share your kind feedback's with my colleagues who would be delighted to know that they had been a part of your wonderful experience. We hope to welcome you back again soon.

Dear Wira Azlan,Thank you for your kind patronage at The Pacific Hotel, Sutera Harbour Resort and for taking the time to share this positive review. I am delighted to know that you have an overall enjoyable experience throughout your stay with us and greatly appreciate your kind recommendation of our hotel to the travel community. We look forward to welcome you back for another exceptional stay in the near future.

Dear Sieds,Thank you for taking the time to share your feedback about your recent stay at the Pacific Sutera Hotel, Sutera Harbour Resort. We are delighted to hear that you had such a positive experience, and we appreciate your kind words. On your comment regarding drinking water, we do provide complimentary bottles in our guests rooms however for those Mineral Water inside the minibar is chargeable.Your positive feedback is truly appreciated & we look forward to welcoming you back in the future. Kind regards,

Dear Yongho,Thank you very much for taking the time to share such fantastic rating following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.We do hope that we will have the pleasure of welcoming you back soon for another memorable & enjoyable stay.Kind regards,

Dear Valued Guest,Thank you very much for taking the time to share your feedback following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.We do hope that we will have the pleasure of welcoming you back soon for another memorable & enjoyable stay.Kind regards,

Dear Ayano,Thank you for your ratings & your positive feedback is truly appreciated, and it motivates us to continue providing exceptional service and experiences for all our guests. We look forward to welcoming you back in the future.

Dear Hyun Ho,Thank you very much for taking the time to share such fantastic feedback following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.We are thrilled that you enjoyed so many aspects of your stay and I thank you for the perfect rating!We do hope that we will have the pleasure of welcoming you back soon for another memorable stay.

Dear Joakim,Thank you for your rating feedback. It's hard for us to determine where we have fallen short as there were no issues emphasized in details however we do hope that will have the opportunity to welcome you back in the futureKind regards,

Dear Catherine,Thank you for your feedback.We sincerely regret the disappointment you shared. Please consider staying with us again should your travels bring you back to Kota Kinabalu. We look forward to the opportunity to regaining your confidence and providing you with a great stay.If you have any further concerns or if there is anything else we can assist you with,please do not hesitate to contact us directly

Dear Douglas,Thank you so much for taking the time to share your incredible review of your stay at The Pacific Sutera Hotel, Sutera Harbour Resort. It's incredibly rewarding to know that our goal of creating memorable vacations is validated by feedback like yours. Thank you for the perfect rating!We look forward in welcoming you back in the near future.

Dear Yoonjung,Warmest greetings and thank you for taking the time to share your feedback on your recent stay at The Pacific Sutera Hotel. We are delighted that you had an enjoyable stay with us.It has been a pleasure having you here and we look forward to welcoming you back in the near futureKind regards,

Dear Hung Lin Linda,Thank you very much for taking the time to share such fantastic feedback following your recent stay with us at The Pacific Sutera Hotel, Sutera Harbour Resort.The voice of customers is critical in maintaining our high standards and I am pleased to read that you a had a pleasant stay with us .We are all looking forward to welcoming you back for another great stay with our warm and gracious hospitality.Kind regards,

Dear Jungwon,Thank you for taking the time to share your experience at The Pacific Sutera Hotel, Sutera Harbour Resort. We're truly delighted to hear that you had such a great experience, and we appreciate your detailed feedback.We can't thank you enough for your high praise and for recommending our hotel to fellow travelers. We would be honored to welcome you back on your next visit to Kota Kinabalu, whether for business or leisure.

Dear Jiung,Thank you for the perfect rating! It is such a pleasure to hear about the positive experience, and we are delighted that you enjoyed the visit & our service.Providing an utmost comfortable yet high level of service that meets our guests' expectations is a priority, and if there's anything we can do to make your next stay more comfortable, please feel free to let us know.We look forward to welcoming you back for another pleasurable visit soon.Sincerely,

Dear Ho Young,While we wish you had a better experience, we understand that feedback like this is essential to our growth and improvement. We take pride in delivering an exceptional guest experience, and if given the opportunity, we would like to earn back your trust and assure you that we will do our utmost to provide the outstanding hotel experience that many of our guests have come to know and appreciate.Please feel free to write to us on your detailed experience.Kind regards,

Dear Hyungjin,Thank you for taking the time to share your feedback & for providing us a perfect rating! We are delighted that you had a pleasant & comfortable stay at The Pacific Sutera Hotel. It has been a pleasure having you here and we look forward to welcoming you back once again in the near future.Kind regards,

Dear Jongui,I regret to read that we have not quite lived up to your expectations on the room arrangements. We will certainly look into the drawbacks you raised related to your experienceTaking on board your feedbacks, I have shared your comments with our Front Office Manager & Executive Housekeeper to ensure that improvements are swiftly put in place via our Hotel's continuous quality improvement program.Rest assured that your satisfaction is paramount of our top priorities and regaining your trust and faith in our hotel is very important.Despite this situation, I really hope this will not deter you from staying with us in the near future.Kind regards,

Dear Sokyeol,Thank you once again for your valuable feedback during your recent stay at The Pacific Sutera Hotel. It is through feedback like yours that we are able to enhance our services and create memorable experiences for our guests. We look forward to welcoming you back on your next visit to Kota Kinabalu, SabahKind regards,

Warmest greetings and thank you for taking the time to share your feedback on your recent stay at Sutera Harbour Resort!We appreciate your feedbacks and we will take this into consideration to improve our guest experience.We are delighted that you had an enjoyable stay here and your kind compliments are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.Kind regards,

Dear Valued Guest,Warmest greetings and thank you for taking the time to share your feedback on your recent stay at Sutera Harbour Resort!We are delighted that you had an enjoyable stay here and your kind compliments on the ratings are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.

Dear Value Guest,Thank you for sharing your experience during your recent stay with us at The Pacific Hotel, Sutera Harbour Resort. We are thrilled that you loved your experience and our staff will definitely be delighted to read your kind words. We make our customer experience and satisfaction our utmost priority, and your review reaffirms the hard work we put in every day to make your stay an unforgettable one.The team & I look forward in welcoming you back in the near futureSincerely,

Dear Jaemin,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that we have manage to achieve it . The team is indeed proud to have had the opportunity to serve you and show you their true hospitality.We look forward to welcoming you back with us again should your travel visit brings you back to Kota Kinabalu, Sabah!Sincerely,

Dear Valued Guest,We are delighted that you had an enjoyable stay here and your perfect rating are sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.

Dear Suman,We are delighted that you had an enjoyable stay here and your perfect rating is sincerely appreciated. It has been a pleasure having you here and we look forward to welcoming you back in the near future.

Dear Na Hyung,Thank you for the perfect rating! We are delighted that you had a pleasant & comfortable stay at The Pacific Sutera Hotel. It has been a pleasure having you here and we look forward to welcoming you back once again in the near future.Kind regards,

Dear Daigo,We would like to thank you for taking the time to review and share your feedback with us. We will make sure to keep the resort's highest standards when it comes to excellent service & resort experiences and our caring hosts who always welcome you with a warm smile.It was indeed a pleasure to have been of service to you. Please do visit us again soon!

Dear Poh Kheng,Thank you for taking the time to share your review of your recent stay at The Pacific Sutera Hotel, Sutera Harbour Resort.We are glad that you had a wonderful experience & It's fantastic to hear that our team members provided excellent service throughout your stay. We're glad it worked well for you during your stay & we are thrilled that we were able to provide you with a pleasant and memorable experience. Should you plan another visit, we would be delighted to welcome you back.

Dear Mi Seon,We extend our heartfelt gratitude to you for taking the time to provide us with your invaluable feedback. Your perfect rating & review is a testament to our unwavering commitment to delivering exceptional service and experiences that exceed our guests' expectations.We are delighted to know that your experience with us was nothing short of outstanding, and we are grateful for your kind words.We look forward to welcoming you back soon.Sincerely,

Dear Hyunok,Thank you for taking the time to share a review. It has been our pleasure to make your stay very comfortable, and I am delighted to know that you enjoyed the ocean view from your room . The team is indeed proud to have had the opportunity to serve you and show you their true hospitality.We look forward to welcoming you back with us again should your travel visit brings you back to Kota Kinabalu, Sabah!Kind regards,

Dear Chare Wei,Thank you for choosing The Pacific Hotel, Sutera Harbour Resort as your preferred destination during your visit to Kota Kinabalu.We appreciate your support and look forward to welcoming you back on many occasions in the future.

Dear Uma,Thank you once again for submitting your review, and we look forward to having you back at our hotel very soon.

Dear So Yeon,Please be assured that we highly value all of your comments and will definitely seek to fine-tune our systems and procedures appropriately. Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay.

Dear Hyeonji,Please be assured that we highly value all of your comments and will definitely seek to fine-tune our systems and procedures appropriately. Only with valuable feedback like yours are we able to continuously improve our service quality to provide our guests with a warm and comfortable stay. Thank you

Dear Sol,Thank you for your review. It was an absolute pleasure to have you with us during your vacation and provide the service level and experience that left you satisfied. As a passionate team of professionals we always do our best to make sure that our guests have time of their life and collect more than just good memories, but the amazing holistic feeling of joy, peacefulness and beauty with them. We are looking forward to be welcoming you again.

Dear Kyoung-Ae,Thank you for giving us a good rating. It is always a delight to receive such positive feedback, I am certain that our team members enjoyed catering to your needs as much as you enjoyed your stay. We hope your next visit will be as wonderful as the previous one.