Dear Carmen,Thank you for sharing your feedback and my apologies on the less than great stay you had while with us. The entrance and walk-in to property is close to a smoking zone which we will assess moving forward to alleviate such an experience although we are glad that your room was completely smoke free and smell was fresh and fine. The cleaning of the room will be looked into further for clarity and appropriate action as we daily always refresh and clean rooms unless checking out ofc ourse where by we wait for that to happen prior to entering the room. Once again my apologies and we will always drive to improve for the future. Kindest Regards

Dear Premarajah,Thank you for sharing your feedback on your recent stay with us and rest assured we definitely do not wish to reduce standards and have shared your feedback to my team so we can look to improve our guest experience. I hope you will consider us again in the future and see the changes we have madeKindest Regards

Dear Michelle Harris,Thank you for taking the time to share your experience while with us at Eastin Hotel and appreciate your kind words.We are glad you enjoyed your stay and hope to welcome you again soon Kind Regards

Dear Kah,Thank you for sharing your experience while with us at Eastin Hotel recently and we are thrilled everything went well. We hope you will stay with us again soon and we look forward to welcoming you again. Kind Regards

Dear Sim,Thank you for staying with us and my apologies regarding the AC issue and our team have corrected the problem with the unit. We hope you will in the future give us an opportunity to show we are bettert han you encountered. Kindest Regards

Dear Bent,Thank you for choosing to stay with us at Eastin Hotel and we are thrilled you had a great experience. We hope to welcome you again soon Kind Regards

Dear Stewart,Thank you for staying with us at Eastin Hotel and we are glad you enjoyed your time while with us. We hope to welcome you again in the future. Kind Regards

Dear Risa,Thank you for staying with us at Eastin Hotel and we hope to welcome you again in the future. Kind Regards

Dear Edward Chang,Thank you for taking the time to share with us your positive feedback in regards the counter desks and we will explore further for future improvement. We hope that we can welcome you again soon and wish you a good week ahead. Kind Regards

Dear Canisius,Thank you for staying with us at Eastin Hotel and for your kind words shared in your comments. We do have more spacious rooms which I agree is not seen very often nowadays in hotels. We hope you will choose to stay with us again in the future. Kind Regards

Dear Gen Wai,Thank you for sharing your feedback and my sincerest apologies for the experience you encountered while with us. The water supply cut was something we could not predict and honestly somethings went while the team was handling the overall situation. Rest assured we have learnt some valuable lessons should anything similar occur again and changes have been made in the planning and training of the team for the future. I do hope we can persuade you to try us again in the future so we can show our true hospitality.Once again my apologies Kindest Regards

Dear Chung,Thank you for your feedback and my apologies for the water cuts which affected your stay with us and caused the shower hot water and the toilet issue. This water cut was beyond our control but we will be looking to make improvements should a similar situation occur again in the future. Once again my apologies Kind Regards

Dear Por Keem,Thank you for the great review and rating on your stay with us at Eastin Hotel.We hope to welcome you again in the near future and wish you a pleasant weekend ahead Kind Regards

Dear Kankanok,Thank you for your kind feedback and rest assured we will continue to improve our guest experience in the future and look forward to seeing you again. Kind Regards

Dear YeeVonne,Thank you for sharing your feedback and my apologies on the less than great stay you encountered. During this time we were upgrading our TV entertainment systems and this may have caused the loss of channels on that TV which across the whole hotel is rectified and all work. We hope that you may consider staying with us again allowing us to rebuild your confidence in the hotel. Kindest Regards

Dear Sergi,Thank you for staying with us at Eastin Hotel and we are glad you enjoyed your time and experience while here. We hope to welcome you again in the future. Kind Regards

Thank you for sharing with us your experience and my apologies on the less than great stay. We have taken necessary steps with our maintenance team to ensure all things are in good order at all times moving forward. Eye contact is important to be sure that understanding is there and agree it can be seen as rude,our team briefing with additional coaching is underway. I do hope you will in the future give us the opportunity to rebuild your confidence in our hotel and wish you a pleasant week ahead.Kindest Regards

Dear Ruha,Thank you for staying with us at Eastin Hotel recently and we are thrilled you had an enjoyable time and our staff took care of you. Your kind words are highly appreciated and have been shared with our teams.We hope to welcome you again in the near future and wish you a great week aheadKind Regards

Dear Richard,Thank you for sharing with us your review and we are pleased you enjoyed your time here at Eastin Hotel. Hope to see you in the near future and enjoy your week ahead Kind Regards

Dear Oo,Thank you for taking the time to share your experience while staying with us and my apologies for the inconveniences and upset that was caused during your time. We can be a little out of the way if walking for food although we have a few simple cafes close by and of course our own restaurants in the hotel,as a foodie myself I can understand your frustration.Our swimming pool is a splash and relax pool as is smaller and not suited for swimming laps which some guests do prefer. In regarding the parking ,we have been charging for the parking since August and we were conscious of ensuring all our clients are clearly aware including inside all the sites such as Expedia. I have checked and all is displayed but appreciate the feedback and we have checked all again. I agree it is important to be very clear with all information for everyone. Once again my apologies for a less than great stay and do hope you still might consider us in the future. Kindest Regards

Dear SOON SIONG,Thank you for taking the time to share your feedback and we strive to improve our services in the future with the hope of increasing the sense of VIP and the WoW factor. We are constantly developing and evolving areas within the property from services to facilities and hope you will stay in the future to see the difference. Once again my thanks for sharingKind Regards

Dear David,Thank you for staying with us at Eastin Hotel and we are glad you enjoyed your time with us and the guest experience. We look forward to welcoming you again in the near future.Kind Regards

Dear Sim,Thank you for sharing your experience while with us and my apologies for the slow front office service and rest assured appropriate corrective measures have ben taken. This is an important aspect of the guest experience and we must be better. My apologies and we hope you will allow us the opportunity in the future to show our true hospitality and efficiency.Kindest Regards

Dear Tetsuya,Thank you for sharing your review of your recent stay with us at Eastin Hotel and we are happy you enjoyed. We hope to welcome you again soon Kind Regards

Dear Wen Hua,Thank you for your review and that you enjoyed your stay with us at Eastin Hotel. Hope we can welcome you again in the near future. Kind RegardsAndrew-GM

Dear Wai San,Thank you for your feedback on your stay with us and rest assured we will look to improvement in the future. We have various on going upgrades underway so as to present a better guest experience. We hope you will consider staying with us again in the future to see these improvements Kind RegardsAndrew-GM