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Recensioni per Citadines Uplands Kuching

4 out of 5
Citadines Uplands Kuching
No. 55 Jalan Simpang Tiga, Kuching, Sarawak

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 153 su 441 recensioni" "
Valutazione di 8 - Buono. 195 su 441 recensioni" "
Valutazione di 6 - Soddisfacente. 69 su 441 recensioni" "
Valutazione di 4 - Scarso. 11 su 441 recensioni" "
Valutazione di 2 - Terribile. 13 su 441 recensioni" "

8,4/10

Pulizia

8,2/10

Personale e servizio

8,2/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lontano dal centro ma con centro commerciale comodo . Personale competente ed in grado di risolvere molti problemi.
Soggiorno di 3 notti a giugno 2018
Risposta di Liaw May Choo, il giorno 5 lug 2018
Dear Valued Guest, thank you for your review. We are delighted you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to see you again soon. Warm Regards, Liaw May Choo - Assistance Residence Manager

10/10 Eccellente

Jennifer Fang Ni

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
a bit rundown for the price is charges
Soggiorno di 1 notte ad aprile 2024
Risposta di Liaw May Choo, il giorno 16 mag 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Jennifer Fang Ni

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property is getting a bit too old. The night shift staff was totally unfriendly despite I have elderly and children with me checking in near midnight.
Soggiorno di 1 notte ad aprile 2024
Risposta di Liaw May Choo, il giorno 16 mag 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Jennifer Fang Ni

Viaggio di lavoro
Mi è piaciuto: Pulizia e servizi
I think the property needs some minor upgrade - the facility is a bit run down for the price it demands.
Soggiorno di 1 notte ad aprile 2024
Risposta di Liaw May Choo, il giorno 16 mag 2024
Dear Jennifer Fang, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Jimmy

A bit dated, maintenance might be a bit lagging.
Soggiorno di 1 notte a maggio 2024
Risposta di Liaw May Choo, il giorno 10 mag 2024
Dear Jimmy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Scarso

Yasushi

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The walls in the bathrooms and the carpets in the hallways are quite dilapidated.
Soggiorno di 4 notti a maggio 2024
Risposta di Liaw May Choo, il giorno 8 mag 2024
Dear Yasushi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Zhi chao

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Good location. Staff is friendly. Just hope the room is cleaner
Soggiorno di 3 notti ad aprile 2024
Risposta di Liaw May Choo, il giorno 23 apr 2024
Dear Zhi Chao, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Kathleen

The staff were pleasant and efficient. However, the property needs serious renovating. For example: 1. The window didn’t lock properly and noisy traffic became an issue. 2. The bathroom door is rotting at the base. 3. The room was smelly. 4. The stained toilet seat needs replacing. 5. They fork out the cheapest toilet roll to be found on the market.
Soggiorno di 5 notti a gennaio 2024
Risposta di Liaw May Choo, il giorno 19 gen 2024
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Sung Ho

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
전반적으로 만족함
Soggiorno di 7 notti a novembre 2023
Risposta di Liaw May Choo, il giorno 4 dic 2023
Dear Sung Ho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Chieng

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023
Risposta di Liaw May Choo, il giorno 30 nov 2023
Dear Chieng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Li Fong, Kuala Lumpur

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
the staff is very helpful
Soggiorno di 3 notti a ottobre 2023
Risposta di Liaw May Choo, il giorno 8 nov 2023
Dear Li Fong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Buono

Chu-Li

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a ottobre 2023
Risposta di Liaw May Choo, il giorno 8 nov 2023
Dear Chu-Li, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Sung Ho

Viaggio di lavoro
Soggiorno di 3 notti a settembre 2023
Risposta di Liaw May Choo, il giorno 2 ott 2023
Dear Sung Ho, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Kathleen

I've always stayed at Citadines Uplands when I'm in Kuching as I prefer a serviced apartment to a hotel. It's ok if you are not looking for luxury. Just make sure you are not given a room on the same floor as the pool .and overlooking it.
Soggiorno di 6 notti ad agosto 2023
Risposta di Liaw May Choo, il giorno 22 set 2023
Dear Kathleen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Rhyselle Bernadette

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a settembre 2023
Risposta di Liaw May Choo, il giorno 25 set 2023
Dear Rhyselle, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Good location. It's time to renew the rooms.
Good location. The room is a bit too old, bath tub handle is rusted and disgusted me. Also the pools ladder, it almost slit open my daughters foot with the rusted nail.
Soggiorno di 3 notti a settembre 2023
Risposta di Liaw May Choo, il giorno 11 set 2023
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

10/10 Eccellente

CHRISTOPHER VIXTRICDAY

Soggiorno di 1 notte a settembre 2023
Risposta di Liaw May Choo, il giorno 2 ott 2023
Dear Karl-Heinz, thank you for giving us the scoring and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

2/10 Terribile

Tessa

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad agosto 2023
Risposta di Liaw May Choo, il giorno 24 ago 2023
Dear Tessa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the rating. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Ronald

Viaggio di gruppo
Mi è piaciuto: Pulizia e servizi
1. The hotel is old and in need of renovation. 2. The corridor carpet was not straightened and looks dirty 3. Stayed 3 days, no one came to clean the room 3. The gym and swimming pool is well kept 4. Location is convenient to reach most places 5. Breakfast is just a walk away 2 prata stores available for u 6. Across the road, a big mall
Soggiorno di 2 notti a luglio 2023
Risposta di Liaw May Choo, il giorno 26 lug 2023
Dear Ronald, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terribile

JUNWEN

Soggiorno di 3 notti a luglio 2023
Risposta di Liaw May Choo, il giorno 4 ago 2023
Dear Junwen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Karl-Heinz

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Gute Lage, freundliches Personal, schnelles WLAN, geräumige Wohneinheit mit gut ausgestatteter Kuechenzeile, schöner Pool ....
Soggiorno di 4 notti a luglio 2023
Risposta di Liaw May Choo, il giorno 11 lug 2023
Dear Karl-Heinz, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Buono

Dennis

Viaggio di lavoro
Mi è piaciuto: Pulizia
No water, aircon wasnt cold at all. Good location.
Soggiorno di 5 notti a giugno 2023
Risposta di Liaw May Choo, il giorno 20 giu 2023
Dear Dennis, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Timothy

Soggiorno di 1 notte a maggio 2023
Risposta di Liaw May Choo, il giorno 25 mag 2023
Dear Timothy, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Viho

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Nice and comfortable ambience, room is clean n tidy, however the room face to main road is quite noisy, When during peak traffic hours u will feel annoy from the car sound…overall it’s good to stay!!
Soggiorno di 1 notte a maggio 2023
Risposta di Liaw May Choo, il giorno 25 mag 2023
Dear Viho, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terribile

Kathleen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
A go-to for me whenever I visit Kuching. Friendly, efficient staff. No problem requesting a late check-out. Easy to get Grab cabs. Shopping mall across the road and simple eateries and bank next door.
Soggiorno di 5 notti a maggio 2023
Risposta di Liaw May Choo, il giorno 21 mag 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Soundharanayagi

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A decent property nothing much to complain about, Staff are very friendly and accomodative
Soggiorno di 2 notti a maggio 2023
Risposta di Liaw May Choo, il giorno 10 mag 2023
Dear Soundharanayagi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

8/10 Buono

Johannes, London

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had a lovely apartment with a great view of the city and mountains. The room was very spacious and in an acceptable condition. We were surprised that breakfast was served to the room, rather than in a restaurant. There didn't seem to be any options so we weren't able to eat the breakfast since it didn't align with our dietary requirements. One thing I didn't like was that someone rings your door at 7am until you open the door to receive your breakfast. This was a bit disruptive to our stay.
Soggiorno di 3 notti ad aprile 2023
Risposta di Liaw May Choo, il giorno 10 mag 2023
Dear Johannes, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

4/10 Scarso

Spirto

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The entire property is rundown, the property is not maintained up to the standard. The gym is very hot with no air conditioning, the swimming pool furniture are old and safe. Overall it needs to be refurbished.
Soggiorno di 5 notti ad aprile 2023
Risposta di Liaw May Choo, il giorno 17 apr 2023
Dear Spirto, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Natasha

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
4 night stay in Kuching
Stayed for 4 nights as a family of 5 (with grand parents and a 10 month old baby) in a 2 bedroom apartment in Dec 2022. Location is about 10 mins drive from airport and 10 mins drive into town. It is located just opposite a mega mall, so we were able to get some groceries for our kid. We actually found sachets of coffee, tea, milo, cereal and some candies left over from the previous guest in the cupboard. Otherwise, the room is clean enough, baby crib provided and only reason I stayed there was for the freezer to keep my milk. Breakfast was served in a bento box and consists of fried noodles or rice and it was quite sad looking. Would recommend to get the room without breakfast, save the money and go to the mall opposite for something better. There's a nice quaint cafe on level 1 which you can get proper coffee and cakes too! We checked in at about 4pm, and our room was not ready. Was stressful as my 10-month old was restless and my milk was thawing out while we sat in the lobby for 45mins. Lots of room for improvement.
Soggiorno di 4 notti a dicembre 2022
Risposta di Liaw May Choo, il giorno 22 mar 2023
Dear Natasha , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Kathleen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Friendly staff. Comfortable accommodation.
Soggiorno di 5 notti a febbraio 2023
Risposta di Liaw May Choo, il giorno 8 nov 2023
Dear Kathleen, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Kim Loong

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Walkable 5 minutes to shopping mall Spring. Clean room. Friendly front desk.
Risposta di Liaw May Choo, il giorno 16 gen 2023
Dear Kim Loong , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Comfort della camera
Sink Drainage is Smelling after one day staying. Room Housekeeping need to improve.
Soggiorno di 3 notti a dicembre 2022
Risposta di Liaw May Choo, il giorno 28 dic 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Tiong Seng

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Risposta di Liaw May Choo, il giorno 17 apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Kevin

Soggiorno di 5 notti a dicembre 2022
Risposta di Liaw May Choo, il giorno 17 apr 2023
Dear Tiong Seng, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Great for visit to Borneo Medical Centre
Close to Borneo Specialist Medical Centre. Room a bit run down, in need of maintenance. 2nd bedroom will smell if keep door close due to located behind the toilet. Housekeeping a bit sloppy at times.
Soggiorno di 3 notti a novembre 2022
Risposta di Liaw May Choo, il giorno 5 dic 2022
Dear Valued Guest, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terribile

Trevor

Non mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a novembre 2022

8/10 Buono

ANAK EDWARD GANIE KATHRIE

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
The customer service is tip top. The staff are very friendly, helpful and always wear a smile on their face. Only comment I have is the room. They need to change the bed, it is so uncomfortable and the water heater is not working.
Soggiorno di 2 notti a ottobre 2022
Risposta di Liaw May Choo, il giorno 31 ott 2022
Dear Anak Edward Ganie Kathrie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

2/10 Terribile

Fatt Lim

Soggiorno di 3 notti ad agosto 2022
Risposta di Liaw May Choo, il giorno 9 set 2022
Dear Fatt Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Kuan Hock

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2022

6/10 Soddisfacente

Choon Cheat

Soggiorno di 7 notti ad agosto 2022
Risposta di Liaw May Choo, il giorno 16 ago 2022
Dear Choon Cheat, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Kho Ying

Viaggio di coppia
Mi è piaciuto: Pulizia
Room very clean!! I like the room :) Poor hotel management (give wrong room number). Parking management (need to scan card to check in/check out).
Soggiorno di 1 notte a luglio 2022

8/10 Buono

Huey

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The one-bedroom apartment is clean and cozy. Every morning at around 7.15am, someone will ring the doorbell repeatedly to deliver a packet of local breakfast. If you do not want to be disturbed, you have to place 'do not disturb' sign on the door before you go to bed. The Spring shopping mall is just across the street. There are eateries and 7-11 beside Citadines apart-hotel.
Soggiorno di 6 notti a luglio 2022
Risposta di Liaw May Choo, il giorno 15 lug 2022
Dear Huey, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Magdalene

Viaggio con la famiglia
Generally good stay; mould & aircon need fixing
We booked for a two bedroom apartment and a one bedroom apartment. The one bedroom apartment is kept in a better condition than the two bedroom apartment we had; the two bedroom apartment had visible mould around the kitchen sink and its bathrooms. The two bedroom apartment also suffered from an additional leaking to its air conditioning units, drenching the tiled floors. The skirting boards showed an obvious sign of repeated incidences. We had two incidents during our 10 day stay; resolutions via a call to the reception was quite quick (except for a reported incident at 1ish a.m, whereby a technician sorted it out in the morning during their work hours; one for noting). May I suggest that further attention be paid to sorting out the mould and then a lick of paint. Each apartment came with sufficient cutlery; a nice sized fridge/freezer that worked well; beds were comfortable. Swimming pool & gym were clean and functional. One of the reviewers mentioned the filtered water stations, there were a couple of these located on each floor. Very useful for us. Staff was friendly and approachable throughout our stay. Location is brilliant - not far from both centre of town and the airport. By crossing a footbridge, it is easy to access The Springs Mall for a supermarket, clothing shops, pharmacy and even a Starbucks. Islands, a cafe located on ground floor, by the entrance to Citadines, serves a pretty decent cup of cappuccino (go there from 10am).
Soggiorno di 3 notti a giugno 2022
Risposta di Liaw May Choo, il giorno 4 lug 2022
Dear Magdalena, thank you for taking your time to write this review. We have noted your feedback and will work on further improvement with Engineering and Housekeeping department on the issues highlighted. We sincerely regret if this has caused any inconvenience to you and hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Residence Manager

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Disappointing return
Stayed at Citadines Kuching previously when recently opened - unfortunately time and poor maintenance has taken a big toll on the place. Dirty (mouldy) bathrooms and water damage from leaky air conditioners together with a general lack of maintenance was really disappointing. Staff are friendly and helpful, but it cannot make up for the poor state of the rooms and common areas. Needs a refurbished, due to poor cleaning and property management. Lots of small frustrations, which are a shame as was previously lovely - but now like the carpets, it’s a little threadbare:(
Soggiorno di 7 notti a giugno 2022
Risposta di Liaw May Choo, il giorno 29 giu 2022
Dear Valued Guest, Thank you for taking the time to provide us with your feedback. I am truly sorry to hear about your unpleasant experience during your recent stay with us. While we constantly strive to maintain the highest standards of customer satisfaction, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I would like to assure you that I have personally addressed this issue with the team and will ensure that the service standards is improved to perform a much better products and services moving forward. Thank you and with with warmest regards, Liaw May Choo - Residence Manager

8/10 Buono

AFENDI

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a giugno 2022
Risposta di Liaw May Choo, il giorno 7 giu 2022
Dear Afendi, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

Natalie

Soggiorno di 5 notti a maggio 2022
Risposta di Liaw May Choo, il giorno 30 mag 2022
Dear Natalie, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

8/10 Buono

Wong

Soggiorno di 3 notti ad aprile 2022
Risposta di Liaw May Choo, il giorno 11 apr 2022
Dear Wong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager

6/10 Soddisfacente

TING LOONG

Viaggio di lavoro
Poor value for money. Paying extra for packed fried noodles breakfast. Aircon which starts and stops. Water pitcher still wet from previous occupants. Broken electric kettle. Worn out towels.
Soggiorno di 3 notti a marzo 2022
Risposta di Liaw May Choo, il giorno 2 apr 2022
Dear Ting Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager

10/10 Eccellente

Kim Loong

Viaggio di lavoro
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Like the surrounding quite and nearby to Spring Shopping mall
Soggiorno di 3 notti a febbraio 2022
Risposta di Liaw May Choo, il giorno 15 feb 2022
Dear Kim Loong, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you and we hope to welcome you back again. Warm Regards, Liaw May Choo - Residence Manager

8/10 Buono

Siti Hawa

Viaggio di gruppo
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte a febbraio 2022
Risposta di May, il giorno 8 feb 2022
Dear Siti Hawa, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for giving us the scoring. Thank you and best regards - Liaw May Choo, Residence Manager