Lusine, we're truly sorry for the inconvenience you faced with the late check-in and for any shortcomings in your interactions with our team. This certainly doesn't reflect the smooth, pleasant arrival experience we aim to provide for each of our valued guests, and we'll be reviewing your comments internally to see how we can better handle such situations in the future. We hope you will consider giving us another chance to welcome you and show you our dedication to exceptional hospitality.

Thank you for bringing your experience to our attention, Dylan. Although we're glad you enjoyed the beauty of our property, it's very disheartening to learn about the issues you faced with your casita. Our priority is to ensure that all of our accommodations are cleaned and maintained to the highest standards, and your feedback will be investigated promptly by our team. We apologize for any discomfort you experienced and hope for another chance to change your impression in the future.

It's wonderful to hear that you found everything to be beautiful and enjoyed our peaceful and relaxing ambiance. The charm of the Mexican tile in the bathrooms seems to have caught your eye, and it's great to know that the food offerings and early breakfast availability positively impacted your stay. However, it sounds like the check-in process did not go as smoothly as expected, and the delay in receiving your room keys, especially given your circumstances, must have been quite inconvenient. We appreciate you sharing your experience, as it highlights important aspects of your stay. We hope to welcome you back for a stay that wins you over entirely.

It's great to hear that you appreciated the charm of our historic property. The timeless appeal of such places often comes with a sense of history that many guests find unique and inviting. We hope the character of the hotel added a special touch to your stay, and we look forward to welcoming you back to enjoy our distinctive ambiance again.

Brandy, receiving your five-stars means a lot to us. Thank you and we hope to see you again soon.

Kristin, it's disheartening to hear that several areas of our property were not at their best during your visit. We sincerely apologize for this and will review your comments with our team to ensure our grounds and accommodations are maintained to the highest standards. We hope you will give us another chance to welcome you and surpass your expectations soon.

We regret we missed the mark on truly impressing you during your stay. We would love the opportunity to make it up to you on a future visit, Nasrin.

Jane, thank you for bringing your experience to our attention. While we're glad you received accommodating service from our team and enjoyed your meal at our restaurant, it's truly disappointing to learn about the shortcomings in your room. Our goal is to ensure the highest standard of comfort and cleanliness for our guests, and your comments will be used to address areas needing extra attention. We hope you will consider visiting us again so we can provide the exceptional stay we're known for.

Elena, we are thankful for your excellent rating and feedback. It was a pleasure having you here and we love that our vast amenities impressed you significantly, particularly our pools. We hope you will be joining us again in the future to further indulge in our luxuries.

Becky, we're happy to know that you loved our accommodations and onsite dining. When planning your next getaway, we hope you'll consider returning to our resort for another memorable experience.

We greatly appreciate your rating, Shannon, and we can't wait to welcome you back to make many more five-star memories with us!

Knowing you had a wonderful stay is truly gratifying, Julie! Thank you, and we eagerly await your next visit.

David, your kind words regarding the beauty and convenience of our resort mean a lot to us. Thank you and we look forward to creating another relaxing getaway for you soon.

Thank you for the compliment, Jurgita! It's gratifying to know you think so highly of us, and we hope to have the pleasure of welcoming you back soon.

We're honored that we've become a special part of your visits to the area, Jurgita. Thank you for your kind words about our resort and team. We look forward to welcoming you back soon!

It was a pleasure to serve as your home-away-from-home, Ryan, and we thank you for your positive words. We would be delighted to welcome you back soon!

Jason, we're glad you enjoyed our beautiful location! It will be a pleasure to welcome you back for your next Palm Springs getaway.

Thank you for your high rating, Randy! We're happy you had a positive experience and appreciate your input on the need for updates. We're always working to enhance our property and look forward to showing you an even more impressive visit in the future.

Devin, it was fantastic having you stay with us, and we're so glad you enjoyed the beauty and amenities of our resort. Please revisit soon!

Your five-star rating means everything to us, thank you! We look forward to welcoming you back.

Thank you, Katherine, for your kind words. We're so glad that our resort exceeded your expectations and provided a perfect blend of relaxation and activity. We can't wait to have you back for another exceptional visit.

Thank you for your five-stars, James. We look forward to your return and hope it's soon!

We pride ourselves in the beauty our grounds offer our guests and we are pleased you enjoyed them, Bruce. Thank you for choosing us and sharing your positive feedback. We hope you and your family will return for another memorable getaway.

Catherine, we appreciate your high rating, but we're disheartened to hear about your experience with the mattress. Your feedback is valuable, and we will address this promptly to ensure the comfort of all our guests. Thank you for your understanding, and we hope to have the pleasure of welcoming you back soon.

We’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back, Sylvana.

It's great to hear that you had a memorable time with us, Catherine! We appreciate your positive comments and helpful feedback on our dining options. We are eager to host you again and provide an even better experience on your next visit.

Aneasa, we are glad you found our resort beautiful and our team great. We understand your concerns about crowding and diversity among our guests, especially during peak times like spring break. We are committed to welcoming and celebrating diversity. We hope to have you back for an even better experience in the future.

Joseph, we're pleased you found so much to enjoy during your recent stay! Thank you for the positive feedback, and we hope for the chance to welcome you back soon.

Serena, your star rating is greatly appreciated, and it will be our pleasure to welcome you back.

We hope for the opportunity to improve your experience with us. Please visit again, Diana.

Mary Joanne, it's disappointing to learn about your check-in experience and the handling of your requests. We aim for every guest's stay to be seamless from start to finish and will review your comments as a team to ensure such oversights don't occur again. We're glad you enjoyed the resort otherwise and would love to ensure your next visit is perfect in every way.

We appreciate your praise, Sheri, and are delighted you found our resort beautiful and charming. We've taken your suggestions about the rooms to heart and look forward to fully surpassing your expectations the next time you visit.

Deborah, we're grateful for your time in giving us a five-star rating. It's wonderful to know we delivered a perfect stay, and we look forward to welcoming you back!

Receiving your five-stars means a lot to us! Thank you and we hope to see you again soon, Patrick.

Thank you for rating us so highly. We enjoyed having you here and look forward to welcoming you back the next time you are in the area, Linda.

Melvyn, we have enjoyed many memorable trips with you over the years and greatly appreciate your loyalty and patronage. Your insights are invaluable. Please know that when reservations are not made with us we are not aware od the details prior to guest arrival. Therefore, room types are based on availability at check-in. We would love to help you with your future visits to ensure your experience is seamless from beginning to end. Thank you.

Receiving your five-stars means a lot to us, Lizette! Thank you and we hope to see you again soon.

Thank you, Frederic, for your positive praise. We're delighted to know your experience was excellent. Looking forward to serving you again in the future.

Thank you for sharing your high remarks, Timothy. It was a pleasure hosting you for your vacation and we are glad we met all of your travel needs. Be sure to choose us again.

Your high praise for our property is truly rewarding and appreciated, Praveena. We hope you will return to enjoy more of our luxuries and comforts soon.

Thank you, Robert, for highlighting the many activities available at our resort. We're pleased you found them enjoyable and would love to welcome you back to experience more fun and relaxation.

Thank you for your feedback, Anthony. We're so glad our team made you feel valued, and we'll share your comments internally to ensure every interaction is equally welcoming. We're eager to have you as our guest again soon.

James, we truly appreciate your feedback and are sorry to hear your recent experience didn't meet the exceptional standards we aim for. We take your comments seriously and will discuss them further with our management team to ensure we preserve the unique atmosphere our guests cherish. We hope to have the opportunity to welcome you back and restore your faith in us.

It's wonderful to know our service met your expectations, April! Our team is dedicated to delivering exceptional experiences, and we can't wait to have you stay with us again.

Lance, it's disheartening to learn about your experience during check-in. We deeply apologize for the inconvenience and will work with our team to ensure this doesn't happen again. Please allow us another chance to welcome you and restore your confidence in our service.

Your five-star rating means everything to us, thank you! We look forward to welcoming you back, Debbie.