Hello, we will take notes to improve on the aspects you have pointed out. Regarding the change of sheets, we are a Vacation Rental, a condo hotel, as stated in the rules and information posted on the room door. Sheets are changed every third day, but of course, if the guest wishes to change them earlier, we will accommodate their request.

Thanks :), hope to see u again.

Hello Diana, upon arrival you are given a sheet and the key with instructions and behind the door when you enter the apartment there is another list of instructions, we will try to be more specific.We're sorry you found the Sugar mill dust, we're putting screens on the windows and doubling the cleaning effort. During these months the city's sugar mill is working and unfortunately, we have the presence of that dust, I repeat we will be doubling our efforts to resolve this situation.

Thanks Raul

Nuestro amigo Solomon, un abrazo, esta es tu casa.

Hello, we apologize for your bad experience. We will work to improve it. The property is fumigated twice a week. As you may have observed, we have large plots with vegetation on three fronts. Insects may come from there not because it is not cleaned, but as you saw, we do not accumulate garbage anywhere on the property. In the property description, it is stated that we do not provide breakfast services. We are a vacation rental, and each room has its own kitchen. Additionally, there are more than 10 restaurants, 4 bars, and 2 convenience stores around the property.

Thank you for the evaluation and for the comment, we try to improve day by day, we fumigate continuously as you could see we have next to and in front large empty plots full of plants where the insects come from, We are proceeding to talk with the staff who should be more attentive to their functions, we reiterate our thanks for the comment.

Thanks

Hola, gracias por el comentario, trataremos de ir mejorando cada vez, tomaremos en cuenta su observacion .

Gracias por tu valoracion Martha, seguiremos trabajando para lograr 5 de 5.

Muchas gracias, esperamos verles nuevamente

Gracias, excelente huspeded

Gracias Carlos por tu valoracion

Nuestro amigo Solomon, esta es tu casa.

Gracias.