Esterni

Recensioni per Best Western Plus Zion West Hotel

2.5 out of 5
Best Western Plus Zion West Hotel
44 W 500 N, La Verkin, UT

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 509 su 1003 recensioni" "
Valutazione di 8 - Buono. 274 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 109 su 1003 recensioni" "
Valutazione di 4 - Scarso. 64 su 1003 recensioni" "
Valutazione di 2 - Terribile. 47 su 1003 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sergio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
PERFECT.
Tutto perfetto in ogni dettaglio. Pulitissimo e colazione eccezionale, il migliore di tutta la vacanza.
Soggiorno di 1 notte a ottobre 2019
Risposta di Manager, il giorno 16 ott 2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our hotel. We hope you'll return to see how we continue to improve our service and hospitality.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2019
Risposta di Manager, il giorno 17 ago 2019
Thank you so much for the incredible rating. We look forward to your next visit!

8/10 Buono

Nicole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff at the front desk were very engaging and genuinely seemed happy employees.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

MartiKay

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was nice and clean. The staff wasn't very friendly tho. There were two doors leading into the hotel which you needed your room key to open that were broken so they were always open which lent to not feeling very secure. We were there for a week and they finally did fix the doors after 4 days.
Soggiorno di 7 notti ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello MartiKay, We appreciate your positive feedback on our hotel's cleanliness. We regret to hear about your experience with our staff and the broken doors, which have now been addressed. Your security is a top priority for us, and we are continuously working to improve our services for future guests.

10/10 Eccellente

Justin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We went to Zion National Park, and it was a blast. And the most excellent thing at the front desk was they gave us some free goodies on our honeymoon.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Justin,We are thrilled to hear that you enjoyed the amenities at our front desk during your honeymoon at Zion National Park! Delighting our guests is always a top priority for us, and we are delighted that you had a memorable stay with us. Feel free to contact our management team if you have any further feedback to share.

10/10 Eccellente

Matthew

Viaggio con animali domestici
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff. Helpful, and dog friendly. Good green-space around the hotel for the dog.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Matthew,We're delighted to hear you enjoyed the service provided by our staff and our dog-friendly environment. It's wonderful you found the green spaces around the hotel convenient for your furry companion. Thank you for sharing your positive experience with us!

10/10 Eccellente

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value for the money.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Steven,We are delighted to hear you found value in your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. If you have any more comments or suggestions, we encourage you to reach out to our management team directly. Thank you for choosing to stay with us.

10/10 Eccellente

HANNA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk employee who checked me in was so helpful. She remembered my name when I walked back through the lobby later. Also, the room is so clean and the grounds are beautiful!
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello HANNA,We are delighted to hear that you had a positive interaction with our front desk team and enjoyed the cleanliness of your room and our beautiful grounds during your stay. Your feedback is greatly appreciated as we strive to provide exceptional service to all our guests.

10/10 Eccellente

Abdi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Abdi,We are thrilled to hear you had a fantastic experience during your stay with us! We look forward to welcoming you back again soon for another unforgettable stay.

10/10 Eccellente

Yufei

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Yufei,Thank you for choosing to stay with us! We are pleased to hear that you had a wonderful experience at our hotel. We hope to welcome you back soon for another enjoyable stay.

10/10 Eccellente

Sachin, Bothell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall good experience
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Sachin,We are pleased that you had a generally positive stay with us! Your feedback is invaluable to us and helps us strive for excellence in guest satisfaction. We hope to welcome you back in the future to provide an even better experience.

6/10 Soddisfacente

Makiko

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 18 apr 2024
Hello Makiko, We appreciate you choosing our hotel for your stay! Please feel free to reach out to us with any feedback you have from your experience. We value your input and aim to make every guest's stay exceptional.

8/10 Buono

Hong

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very close to bryce canyon. The included breakfast is very good. The main building looks very nice, but we were assassins a room in a seperate motel like building, no big deal. There is a swimming pool and hot tub, but in the main building only, and it's very crowded because itis ahred by so many buildings and rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 17 apr 2024
Hello Hong,We're delighted to hear you enjoyed the proximity to Bryce Canyon and the breakfast provided during your stay. We regret to learn of the inconvenience with your room location and the shared pool facilities. Your feedback is noted, and we appreciate you bringing this to our attention. Hope to welcome you back for a smoother experience.

10/10 Eccellente

Judy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good breakfast
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Judy,We're delighted to hear you enjoyed our breakfast during your stay. We strive to provide a great dining experience for all our guests. Your feedback is valuable to us. Thank you for taking the time to share your thoughts.

10/10 Eccellente

Nixon

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s very close to Zion National Park. The Staff is very friendly, and the hotel has Tesla level 2 chargers and free for their guests to use. It is a plus for EV drivers not to worry about charging up their EVs. Since this small town has no Tesla supercharger stations or other Electric fast chargers. Hopefully, one will pop up soon to accommodate the EV drivers because this town is close to Zion National Park, which hosts millions of visitors annually.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 13 apr 2024
Hello Nixon,We are delighted to hear you enjoyed our convenient location near Zion National Park and the friendly service provided by our staff. We are pleased to offer Tesla level 2 chargers to accommodate our guests' needs. Your feedback regarding the need for additional EV charging stations in the area is duly noted. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Shannon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staff was amazing
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Shannon,We are delighted to hear that you found our staff to be amazing during your stay. Our team strives to provide top-notch service to all our guests. Your kind words will be shared with them as encouragement to keep up the good work.

8/10 Buono

Roshani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great coffee Good breakfast
Risposta di Manager, il giorno 9 apr 2024
Hello Roshani,We're delighted you enjoyed our coffee and breakfast during your stay with us. Your positive feedback is truly appreciated, and we hope to welcome you back for another enjoyable experience at our hotel.

4/10 Scarso

Matilda

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
We were charged top shelf prices for low quality accommodations. The drapes didn't close properly and were too short for the window. The security deadbolt didn't work at all. Drywall patches were plainly seen. The lack of maintenance has got to be the worst I've ever seen. To me drywall patches mean the occupants that stay in this place are sometimes rowdy. Which would explain the rumbling and banging I heard at night. The drapes were addressed by management as best as possible considering the late hour we arrived. (Hangers with clips to hold the drapes together. Smart and quick.) The deadbolt was fixed by maintenance because I insisted. I was informed that all these problems were the result of the previous guy. That excuse is so old it's ridiculous. Why not just have your maintenance man go through each unit and critique, fix and/or replace whatever the issues before the customer gets there? First time. Last time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Matilda, We apologize for any inconveniences you experienced during your stay. We appreciate your feedback and will be sure to address these concerns with our team for improvement. Guest satisfaction is our top priority, and we will strive to provide a better experience in the future. Thank you for bringing these issues to our attention.

8/10 Buono

Mia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay with family. Breakfast was nice extra.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Mia,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

8/10 Buono

Joseluis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay near Zion national park, the breakfast is excellent.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Joseluis, We're delighted you enjoyed your stay and found our location convenient for visiting Zion National Park. It's great to hear you appreciated our excellent breakfast offerings. We hope to welcome you back for another wonderful stay in the future.

10/10 Eccellente

Tracy A

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I’d give it a 5/5 however not fun being in a room near elevator and ice machine.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Tracy A,Thank you for sharing your feedback with us. We appreciate knowing your experience in a room near the elevator and ice machine. Please feel free to contact our management team directly to discuss this further.

8/10 Buono

Curious

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
good, i like the breakfast
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Curious,We are delighted to hear that you enjoyed our breakfast offerings during your stay. Your positive feedback is greatly appreciated and we hope to welcome you back again in the future for another satisfying experience.

10/10 Eccellente

Corey

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had a very nice room. It was huge and very modern. The breakfast was excellent and the breakfast room is very large with many seats. Our 3 night stay was very enjoyable.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Corey,We are delighted to hear that you enjoyed your stay with us and found our room and breakfast to your liking. We strive to provide a comfortable and pleasant experience for all our guests. Your positive feedback is greatly appreciated and we hope to welcome you back in the future.

10/10 Eccellente

Roderick

Mi è piaciuto: Pulizia e servizi
Staff was excellent. Room was great.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Roderick,We are thrilled to hear that you had a positive experience with our staff and enjoyed your room during your stay. Customer satisfaction is our top priority, and we are pleased that we could meet your expectations. Your kind words are greatly appreciated, and we hope to welcome you back soon for another enjoyable stay.

10/10 Eccellente

Barbara

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice hot tub after a long hike.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 16 mar 2024
Hello Barbara,We are pleased to hear that you enjoyed our hot tub after your hike. We hope it provided a relaxing and rejuvenating experience during your stay. Thank you for sharing your feedback with us.

10/10 Eccellente

Steven

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Conveniently located. The staff was incredibly helpful, engaging, and accommodating.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Steven,We are delighted to hear that you found our location convenient and that our staff provided exceptional service during your stay. Our team strives to ensure all guests have a positive experience. If there is anything else we can assist you with, please do not hesitate to contact us.

8/10 Buono

Todd

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Price was right
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Todd,We are pleased to hear that you found our prices to be appealing. Your feedback is valuable to us as we continuously strive to offer competitive rates. Thank you for choosing to stay with us, we hope to welcome you back in the future.

6/10 Soddisfacente

Caitlin

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The stay was fine. Very average. Property is not maintained well and it’s is quite noisy.
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Caitlin, We appreciate your feedback and will share your comments with our team for their review. Our goal is always to provide a comfortable experience for all our guests. Should you have any further concerns, please feel free to reach out to our management team directly.

8/10 Buono

Morgan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Staff members were very nice, our suite was amazing with a jetted tub in the room. Pool area could have been cleaner and hot tub could have been warmer! Other than that, great place to stay.
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 1 mar 2024
Hello Morgan, We appreciate your kind words about our staff and the suite you stayed in. We value your feedback regarding the pool area and hot tub temperature and will share your comments with the appropriate team for review and improvement. Thank you for choosing to stay with us.

8/10 Buono

valerie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean but could upgrade room a bit.
Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello valerie, Thank you for sharing your feedback with us. We appreciate your suggestion for room upgrades and will pass it along to our management team for consideration. We hope to welcome you back in the future for an improved experience.

8/10 Buono

Vicki

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 feb 2024
Hello Vicki, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.

8/10 Buono

Melchor, Los Angeles

Viaggio con animali domestici, Viaggio con la famiglia
Nice clean property in quiet area that feels safe.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 15 feb 2024
Hello Melchor,Thank you for your feedback! We're delighted to hear that you appreciated our clean property in a peaceful and secure area. We strive to provide a comfortable stay for all our guests. We hope to welcome you back in the future for another enjoyable experience.

10/10 Eccellente

Melchor, Los Angeles

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very friendly and pet friendly.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello Melchor,We're delighted to hear that you found our staff to be friendly during your stay. We take pride in providing a welcoming atmosphere for our guests and their furry companions. Thank you for choosing our hotel and we hope you had a memorable experience.

10/10 Eccellente

Shaelynn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They allow pets
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 2 feb 2024
Hello Shaelynn,Thank you for sharing your feedback regarding our pet policy. We understand that having a pet-friendly hotel is important to our guests. We strive to accommodate all guests' needs and are delighted to offer this option. We appreciate your input and hope to welcome you back in the future.

10/10 Eccellente

Yeji

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 22 mar 2024
Hello Yeji,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 Buono

David

Mi è piaciuto: Pulizia e personale e servizio
Overall the property was good. Was a bit disappointed with how scratchy the sheets and towels, like cardboard. The hot tub was scalding hot and no way to turn the temperature down. Room was very clean, and quiet, aside from the dog in the room next door barking.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello David, Thank you for taking the time to share your feedback. We appreciate your compliment about our clean and quiet rooms. We apologize for any inconvenience caused by the condition of the sheets and towels and the temperature of the hot tub. We will ensure that your concerns are shared with the relevant team for improvement. We strive to provide a comfortable experience for all our guests and hope to welcome you back in the future.

8/10 Buono

Gregory

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 23 gen 2024
Hello Gregory, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!

4/10 Scarso

Joni

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was very large and newly redecorated. It had a funky smell that got extremely bad as the night went on. This was due to the sewer not venting correctly.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello Joni, Thank you for sharing your feedback with us. We appreciate your compliments on our spacious, newly redecorated rooms. We apologize for any inconvenience caused by the unpleasant smell during your stay. Our team is currently looking into the issue with the sewer venting to ensure a comfortable experience for future guests.

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Will stay here again!
Enjoyed our stay and found this hotel to be an excellent value. Very friendly and helpful staff.
Soggiorno di 4 notti a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Dear Guest,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our hotel. Our staff takes pride in providing excellent service and creating a friendly atmosphere for our guests. We appreciate your positive comments and please find a reason to visit us again soon.

10/10 Eccellente

Kuho

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Kuho,Thank you for choosing our hotel for your recent stay! We are thrilled that you had such a fantastic experience with us. Your satisfaction is our top priority, and we appreciate the perfect score you gave us. We hope to welcome you back again soon for another excellent stay!

10/10 Eccellente

Cathy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was very helpful and friendly.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 17 gen 2024
Hello Cathy,Thank you for your feedback regarding the helpful and friendly staff. We strive to ensure our guests have a positive experience during their stay with us. We appreciate your kind words and hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Francisco

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 1 feb 2024
Hello Francisco,Thank you for choosing our hotel for your stay! We are delighted to hear that you had such a wonderful experience with us. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Sylvain

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good option for a short stay in the area
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 13 gen 2024
Hello Sylvain,Thank you for choosing our hotel for your stay! We appreciate your high rating and hope you had a great experience during your time with us. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can continue to improve our services. We look forward to welcoming you back in the future.

10/10 Eccellente

Laurie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Laurie,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are glad to hear that you had a great experience with us. We look forward to welcoming you back again soon!

8/10 Buono

Hyungjoo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Hyungjoo, We appreciate you taking the time to share your feedback regarding your recent stay with us. We are sorry to hear about the issues you encountered during your visit. We strive to provide excellent service and will review your concerns with our team to ensure we improve upon our shortcomings. Thank you for bringing this to our attention and we hope to have the opportunity to welcome you back in the future for a more enjoyable experience.

8/10 Buono

Vivek

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Vivek, Thank you for choosing our hotel for your recent stay. We appreciate your rating and hope you had a pleasant experience overall. If there is anything specific you would like to share with us, please do not hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

6/10 Soddisfacente

Alicia

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The room was clean, the hot water in the shower is very inconsistent, water would be far too fridged to even enjoy the shower, we notified to the front desk about it but they said the cold water was because of too many guests taking showers; breakfast is fine. The good thing they are pet friendly, but pets are only allowed in the 1st floor.
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Alicia, Thank you for sharing your feedback with us. We appreciate your compliments about the cleanliness of the room and our pet-friendly policy. We apologize for any inconvenience you experienced with the hot water in the shower. Our front desk team responds to each concern and we regret any miscommunication. We're glad you enjoyed the breakfast. We hope to welcome you and your pet back for a more enjoyable stay in the future.

4/10 Scarso

Viaggiatore verificato

Viaggio con la famiglia
Very disappointed
The front desk clerk and staff did not speak English and were not helpful. Breakfast was bad, Breakfast meat, eggs, and potatoes were under cooked. No toast available. Bathroom needed cleaning and no hot water. Took a bird bath in cold water. Curtains were half hanging and did not shut. Room was very small cramped with furniture making the room crowded. Not worth the price. Will not stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Dear Guest, We apologize for any inconvenience you may have experienced during your stay. Our staff undergoes regular training to improve their language skills and customer service, so your feedback will be shared with them. We apologize for any issues you encountered with the breakfast, we strive to consistently provide a delightful dining experience for all guests. We regret to hear about the cleanliness and hot water problem. We understand how important a comfortable room is and will address these concerns with our housekeeping team. We appreciate your feedback and hope you will consider giving us another chance in the future.

6/10 Soddisfacente

Kartikey

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 30 dic 2023
Hello Kartikey, We appreciate you choosing our hotel for your stay. If there is any specific feedback or concerns you would like to share with us, please don't hesitate to get in touch with our team. We value your input and would love to have the opportunity to address any issues you may have experienced.

6/10 Soddisfacente

Bridget

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Not really quiet
It was fine as a place to crash, but we chose based on comments saying how quiet and clean the place was. Clean yes, but quiet? Anything but. Get a 3rd floor room if you want any sleep.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Bridget,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience you experienced regarding noise disturbances. We appreciate your suggestion of choosing a 3rd-floor room for a more peaceful stay. Your feedback is valuable to us, and we will be sure to address this matter with our team. We hope to have the opportunity to welcome you back in the future for an improved experience.