Servizio della camera

Recensioni per Red Roof Inn LaGrange

2 out of 5
Red Roof Inn LaGrange
2606 Whitesville Rd, Building A, LaGrange, GA

Recensioni

6,2
Valutazione di 10 - Eccellente. 43 su 208 recensioni" "
Valutazione di 8 - Buono. 48 su 208 recensioni" "
Valutazione di 6 - Soddisfacente. 35 su 208 recensioni" "
Valutazione di 4 - Scarso. 31 su 208 recensioni" "
Valutazione di 2 - Terribile. 51 su 208 recensioni" "

6,2/10

Pulizia

7,0/10

Personale e servizio

6,4/10

Servizi

5,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Tamara

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Oshane RediResponse Specialist , il giorno 11 apr 2024
Hello Tamara, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN LAGRANGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

8/10 Buono

Tina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Chirell RediResponse Specialist, il giorno 3 mar 2024
Dear Tina,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit Red Roof again on your next trip! Sincerely, Chirell RediResponse Specialist

10/10 Eccellente

Sandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall a very good and quite enjoyable stay
Soggiorno di 1 notte a febbraio 2024
Risposta di Recordo Rediresponse Specialist, il giorno 8 feb 2024
Dear Sandra,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn LaGrange. Red Roof goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

10/10 Eccellente

katie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Chirell RediResponse Specialist, il giorno 31 dic 2023
Dear Katie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

8/10 Buono

Virginia

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Room was nice could use more dining options
Soggiorno di 1 notte a dicembre 2023

8/10 Buono

Ebonie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Chirell RediResponse Specialist, il giorno 31 dic 2023
Dear Ebonie,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist

10/10 Eccellente

Lillian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I couldn’t sleep to go because my neighbors party all night .
Soggiorno di 1 notte a ottobre 2023
Risposta di OnielRediresponse Specialist, il giorno 4 nov 2023
Hi Lillian,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. Please accept our most sincere apologies for the concern you described regarding being disturbed during your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good convenient choice with pet
Soggiorno di 1 notte a novembre 2023
Risposta di OnielRediresponse Specialist, il giorno 3 nov 2023
Hi Valued Guest,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. It is so rewarding to read that you had a good encounter with us and we truly appreciate you letting us know that you found our hotel to be convenient. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

2/10 Terribile

Madison

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was filthy and had roaches.
Soggiorno di 3 notti a ottobre 2023
Risposta di Oniel Rediresponse Specialist, il giorno 30 ott 2023
Hi Madison,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered pests at our hotel. Please know that we at RedRoof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I’ve shared your encountered with management. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRedRoof Management Rediresponse Specialist

8/10 Buono

Haley

Soggiorno di 1 notte a ottobre 2023
Risposta di OnielRediresponse Specialist, il giorno 3 nov 2023
Hi Haley,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRedRoof Management Rediresponse Specialist

10/10 Eccellente

Denise

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is nice and friendly. Room is clean and no one bothers us. I have a service dog and he stays for free. I had a horrible experience at Stay Lodge with me not being able to have my dog. I would definitely refer friends to stay here.
Soggiorno di 1 notte a ottobre 2023
Risposta di Kamaria Red Roof Management RediResponse Special, il giorno 3 ott 2023
Dear Denise,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAGRANGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 5/5 score. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria Red Roof Management RediResponse Specialist

6/10 Soddisfacente

Gary

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Pros: We liked the Wood floor as it felt cleaner than carpet. We liked the convenience of the refrigerator and microwave, the room was overall very nice and comfortable and clean. Location to all your immediate needs was great. The cons: Our coffee pot was broken and wouldnt work. The shower smelled sour like the curtain needs a good laundering. Internet is very slow and a negative if you're trying to work.
Soggiorno di 1 notte a settembre 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 23 set 2023
Dear Gary,Thank you for your review following your stay at Red Roof Inn LaGrange. I am happy that the convenience of our amenities, our comfortability and the other highlights mentioned pleased you. However, you stated that the coffee pot was broken, the smell of the bathroom and the other issues listed hindered your stay, which was saddening to read. I have shared your comments with management.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialis

4/10 Scarso

Chester

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The staff were polite and welcoming. A large amount of transient traffic and people hanging out in the parking lot at all hours. Very noisy in the evening and no consideration for others. Furniture in the parking lot welcomes the noise and partying outside. Repairs and upgrades were attempted but poor workmanship. I would not stay at this hotel again.
Soggiorno di 2 notti a settembre 2023
Risposta di Toni-Ann RediResponse Specialist, il giorno 12 set 2023
Dear Chester,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at our Red Roof. We're happy to see that you found our staff to be polite/welcoming, however you've indicated that you found the furniture upgrades to be poor, there was a lot of traffic and that the property was noisy. This is truly regrettable. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We hope you'll return, so that we can improve your impression of our hotel.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist

8/10 Buono

Matthew

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
rooms were clean had mini fridge property was under construction stay was quiet and pleasent
Soggiorno di 1 notte a settembre 2023
Risposta di Kamaria RediResponse Specialist, il giorno 11 set 2023
Dear Matthew,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN LAGRANGE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

10/10 Eccellente

Jeremy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad agosto 2023
Risposta di Gabrielle RediResponse Specialist, il giorno 1 set 2023
Thank you for taking a moment to leave a review, Jeremy. Myself and the staff at the Red Roof Inn LaGrange appreciate your 10/10 score following your stay. We aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your review and we can’t wait to see you under our roof soon, where we can provide you with another great experience.Sincerely, Gabrielle RediResponse Specialist

8/10 Buono

Dong wook

Viaggio di lavoro
Mi è piaciuto: Pulizia
Soggiorno di 2 notti ad agosto 2023
Risposta di Sharma RediResponse Specialist, il giorno 29 ago 2023
Hello Dong,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAGRANGE and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SharmaRed Roof ManagementRediResponse Specialist

10/10 Eccellente

Francisco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bien aseado habitaciones limpia instalaciones limpias facilidad de acceso y buen parque
Soggiorno di 1 notte a luglio 2023
Risposta di Carla Red Roof Management , il giorno 21 lug 2023
Estimado Francisco,Gracias por tomarse el tiempo para compartir sus comentarios sobre su experiencia en el Red Roof Inn LaGrange. Agradecemos sinceramente sus comentarios y nos alegra saber que tuvo una gran experiencia con nosotros, especialmente en lo que respecta a las habitaciones bien ordenadas, la limpieza y la facilidad de acceso a las instalaciones. Gracias a sus comentarios, podemos seguir trabajando para brindar una estadía excepcional a todos nuestros huéspedes.En su próxima estadía, si tiene algún problema mientras esté con nosotros, comuníquese con nuestra recepción de inmediato para que podamos solucionar el problema y garantizar su satisfacción. ¡Gracias de nuevo y esperamos que nos visite nuevamente en su próximo viaje!Sincerely,CarlaRed Roof Management RediResponse Specialist

10/10 Eccellente

Michael R

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Biggest surprise in a long time
Outside left allot to desire but the inside was top notch and was like a 3-4 star hotel. Newly renovated and super clean.
Soggiorno di 1 notte a luglio 2023
Risposta di Carla Red Roof Management , il giorno 21 lug 2023
Dear Michael,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn LaGrange. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding how top notch the inside of our property is and it's cleanliness. However, you mentioned that the outside left allot to desire. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,CarlaRed Roof Management RediResponse Specialist

6/10 Soddisfacente

Thomas

Soggiorno di 2 notti a luglio 2023
Risposta di Sharma RediResponse Specialist, il giorno 19 lug 2023
Hello Thomas,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAGRANGE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terribile

Latoya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2023
Risposta di Oniel Rediresponse Specialist, il giorno 30 giu 2023
Hi Latoya,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Value!
I don't why this hotel is rated so low. Clean, quiet room. There was some of the parking lot under construction but no machine noise in the morning or at night.
Soggiorno di 1 notte a giugno 2023
Risposta di Oniel Rediresponse Specialist, il giorno 27 giu 2023
Hello Matthew,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn LaGrange. It is so rewarding to read that you had a great encounter with us and we truly appreciate your kind remarks about our clean/quiet hotel. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

2/10 Terribile

Aasyia

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not stay unsafe and dirty!
Soggiorno di 2 notti a giugno 2023
Risposta di Oniel Rediresponse Specialist, il giorno 26 giu 2023
Hello Aasyia,We are sorry you had a less than satisfactory experience, prompting your 4/5 rating, following your stay at the Red Roof Inn LaGrange. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,OnielRediresponse Specialist

2/10 Terribile

Glenda

Soggiorno di 2 notti a maggio 2023
Risposta di Sharma RediResponse Specialist, il giorno 12 giu 2023
Hello Glenda,Thank you for taking a moment to leave a review. The staff at the RED ROOF INN LAGRANGE and I is disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

2/10 Terribile

Charles

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
We reserved a room on 5/12/2023 and learned shortly later within only a few minutes that we needed to cancel the reservation and when I did the young lady told me I would not be charged. The following day I learned my bank account had been charged. When I called the immediately refunded the room charge but withheld $9.99 for so called Insurance. What is the insurance that I didn't agree nor want to buy. This is called "Force Plancing Insurance" which is unlawful.
Soggiorno di 1 notte a maggio 2023
Risposta di Linton Rediresponse Specialist , il giorno 15 mag 2023
Dear Charles,We are sorry to hear your recent experience at the Red Roof Inn LaGrange did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback.Sincerely,LintonRediresponse Specialist

10/10 Eccellente

Glenn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2023
Risposta di Linton Rediresponse Specialist, il giorno 7 mag 2023
Dear Glenn,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn LaGrange and I are happy to see your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,LintonRediresponse Specialist

8/10 Buono

Randall

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti ad aprile 2023
Risposta di Adraine RediResponse Specialist, il giorno 23 apr 2023
Hello Randall, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

6/10 Soddisfacente

John

Viaggio di lavoro
Soggiorno di 1 notte ad aprile 2023
Risposta di Samantha RediResponse Specialist, il giorno 10 apr 2023
Thank you for your review, John. Myself and the staff at the Red Roof Inn LaGrange strive to provide guests with all the comforts of home, so I am disappointed to see your 6/10 score. In order to understand what prompted your 6/10 score, please consider adding comments to your review in the future to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely, Samantha RediResponse Specialist

10/10 Eccellente

Leslie, Inverness

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2023

8/10 Buono

Delilah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
The stay was good for the price.Great location close to everything.Only problem I had was the water did not get hot at all.Staff was friendly and attentive.
Soggiorno di 2 notti a marzo 2023
Risposta di Adraine RediResponse Specialist, il giorno 21 mar 2023
Dear Delilah,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn LaGrange. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding our good price, great location, friendly and attentive staff. I am sorry to hear that the water didn't get hot at all during your stay. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,Adraine RediResponse Specialist

10/10 Eccellente

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean Very friendly young man that worked front desk. He was very upbeat and thorough in explaining everything. We will be back.
Soggiorno di 2 notti a marzo 2023
Risposta di Samantha RediResponse Specialist, il giorno 16 mar 2023
Dear Lisa,Thank you for taking the time to write a review of your stay at the Red Roof Inn LaGrange. I am happy you were pleased with our friendly front desk personnel and the cleanliness of our facility. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,SamanthaRediResponse Specialist

8/10 Buono

Keshana

Soggiorno di 2 notti a febbraio 2023
Risposta di Adraine RediResponse Specialist, il giorno 21 mar 2023
Hello Keshana, Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Adraine RediResponse Specialist

10/10 Eccellente

June

Mi è piaciuto: Personale e servizio
Conveniently located to the main highways, quiet and safe. Gas and food options were also convenient.
Soggiorno di 1 notte a febbraio 2023
Risposta di Tianna RediResponse Specialist, il giorno 8 feb 2023
Hello June, Thank you for taking a moment to share your feedback regarding your recent visit at the Red Roof Inn LaGrange. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. It's great to see you enjoyed your stay, resulting in a 5/5 score. It is so rewarding to read that you enjoyed the spotlessness and convenience of location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your business. We can’t wait to see you under our roof soon, where we can continue to offer you a clean, comfortable and a 5-star experience at an affordable price! Sincerely, Tianna RediResponse Specialist

6/10 Soddisfacente

Josh

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Not much to say about the hotel other than it was clean and fairly cheap. The rooms don't really look like the pictures, though. The building is extremely hold and the hotel staff are not helpful. We asked for extra pillows and were told, "if I see one of our maids I'll tell them." Needless to say, we never heard another word. The WiFi is atrocious, too.
Risposta di Devorine RediResponse Specialist, il giorno 27 gen 2023
Thank you so much for sharing your experience with us at Red Roof Inn LaGrange, Josh. Your comments in regards to our facility being clean and affordable are much appreciated; yet, I was disheartened to read you were a little disappointed as you indicated that the staff weren't as helpful as they should be and our Wi-Fi. Please accept our sincerest apologies. In an effort to address your concerns we will take the appropriate measures to improve the areas you found unsatisfactory, and we will surely forward your valuable feedback to our team for improvements. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Devorine RediResponse Specialist

10/10 Eccellente

Jessica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a gennaio 2023
Risposta di Devorine Williams RediResponse Specialist, il giorno 17 gen 2023
Hello Jessica,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn LaGrange appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Williams RediResponse Specialist

10/10 Eccellente

James

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2022
Risposta di Xao RediResponse Specialist, il giorno 29 dic 2022
Thank you for taking the time to leave a review on the RED ROOF INN LAGRANGE, James. We were elated to hear that your stay resulted in a perfect score. Please consider adding comments to your review so that we can know what we are doing well and where we can improve. Your feedback is critical as we strive to ensure that all our guests have a clean, comfortable and a cost effective stay.Myself and the staff are grateful for the feedback you provided. We loved hosting you and would be more than happy to have you stay under our roof once more, should your travels plans require it.Best regards,XaoRediResponse Specialist

10/10 Eccellente

Pamela D

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff
Room was priced reasonable and clean
Soggiorno di 1 notte a dicembre 2022
Risposta di Adraine RediResponse Specialist, il giorno 15 dic 2022
Dear Pamela, Thank you for taking the time to share your feedback regarding your experience. We sincerely appreciate your feedback and are happy to hear you had a great experience with us, especially regarding the reasonable price rate and cleanliness of the rooms. Positive feedback like yours is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,Adraine RediResponse Specialist

8/10 Buono

Shataya

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2022
Risposta di Samantha RediResponse Specialist, il giorno 14 nov 2022
Thanks for sharing this positive rating, Shataya. Myself and the staff at the RED ROOF INN LAGRANGE value you as our guest and welcome your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,

8/10 Buono

Arott

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's Great!
Soggiorno di 2 notti a novembre 2022
Risposta di Samantha Rediresponse Specialist, il giorno 12 nov 2022
Thank you for taking the time to write a review of your stay, Arott. I'm so glad we earned your 4/5 score following your stay. We aim to deliver a positive experience for all out guests and we're happy you were satisfied with your stay. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you re comfortable. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,

10/10 Eccellente

David, Raleigh

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I like that the parking lot had plenty of space, I liked the attentive gentleman working the front desk and I liked that the room was very clean
Soggiorno di 1 notte a ottobre 2022

8/10 Buono

Paula

Soggiorno di 1 notte a ottobre 2022

8/10 Buono

Kwang

Soggiorno di 1 notte a ottobre 2022

10/10 Eccellente

Jameka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2022

8/10 Buono

Kenneth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice stay and
Soggiorno di 2 notti ad agosto 2022

6/10 Soddisfacente

Benita

Soggiorno di 3 notti a maggio 2022

4/10 Scarso

Rachel

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Our friends' room smelled strongly of smoke. Thankfully the hotel staff was kind enough to switch their room. Our room smelled of weed; the same was true of our other friends' room.
Soggiorno di 1 notte a maggio 2022

4/10 Scarso

Martha

Soggiorno di 1 notte a maggio 2022

8/10 Buono

Briana

Soggiorno di 1 notte ad aprile 2022

6/10 Soddisfacente

Chestenia

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
My key didn’t work after leaving for dinner. Attended forgot to bring the key back. Not a good check out procedure in person or on line. 3rd day n I still have not received my check out receipt
Soggiorno di 1 notte ad aprile 2022

10/10 Eccellente

Natashai

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
GREAT HOTEL
I love it
Soggiorno di 1 notte a marzo 2022

8/10 Buono

Camden

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
General manager was polite And reasonable
Soggiorno di 1 notte a marzo 2022