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Recensioni per La Quinta Inn & Suites by Wyndham Lakeland East

2.5 out of 5
La Quinta Inn & Suites by Wyndham Lakeland East
4315 Lakeland Park Dr, Lakeland, FL

Recensioni

6,8
Valutazione di 10 - Eccellente. 257 su 999 recensioni" "
Valutazione di 8 - Buono. 270 su 999 recensioni" "
Valutazione di 6 - Soddisfacente. 181 su 999 recensioni" "
Valutazione di 4 - Scarso. 163 su 999 recensioni" "
Valutazione di 2 - Terribile. 128 su 999 recensioni" "

7,0/10

Pulizia

7,8/10

Personale e servizio

6,2/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Jada

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
I think it is a good place to stay. Once the renovations are done I think it will be a good place to stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 14 mag 2024
Hello Jada, We appreciate your feedback and are glad to hear you had a positive experience during your stay. Our ongoing renovations are aimed at further enhancing the guest experience. We hope to welcome you back in the future to enjoy the improvements we are making.

8/10 Buono

Alicia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel with a pool and close to shops
Soggiorno di 3 notti a maggio 2024
Risposta di Manager, il giorno 13 mag 2024
Hello Alicia,We're delighted to hear that you enjoyed our hotel's pool and convenient location near shops. Your feedback is much appreciated, and we hope to welcome you back soon for another pleasant stay.

8/10 Buono

courtney

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place to stay
Soggiorno di 4 notti a maggio 2024
Risposta di Manager, il giorno 10 mag 2024
Hello courtney,We appreciate you taking the time to share your positive feedback with us. Your kind words motivate us to continue providing excellent service to our guests. Should you have any future concerns, please don't hesitate to reach out to our management team directly. Thank you again for your review!

4/10 Scarso

Carol

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Need lots of update and the breakfast was not good and the floor in the breakfast area was so dirty. The room itself was very clean and we slept well, no issue with room just the surrounding of the hotel and the breakfast area.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 6 mag 2024
Hello Carol,Thank you for sharing your feedback with us. We're pleased to hear you found the room clean and had a restful stay. Your comments about the breakfast area have been noted, and we will address them with our team to ensure a better experience for future guests.

10/10 Eccellente

Lew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
clean, convenient
Soggiorno di 3 notti ad aprile 2024

10/10 Eccellente

clyde, Hope Mills

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and quiet. Only set back is no USB plug outlets.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello clyde,We appreciate your feedback on our clean and quiet accommodations. We value your input regarding the USB plug outlets and will consider it for future improvements. Thank you for staying with us.

6/10 Soddisfacente

Zulfiqar

Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Zulfiqar, We appreciate you taking the time to review our hotel. If there is anything specific you would like to share about your stay, please reach out to us directly so we can address any concerns. We hope to welcome you back in the future for an improved experience.

10/10 Eccellente

Jessica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo limpio
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Jessica, We appreciate your feedback regarding the cleanliness of our hotel. Should you have any further concerns, please feel free to reach out to our management team. Thank you for choosing to stay with us.

6/10 Soddisfacente

Elizabeth

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Overall the room was fine but very outdated
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Elizabeth, Thank you for taking the time to share your feedback with us. We appreciate your comments and will share them with our team for further review and improvement. We strive to create a comfortable stay for all our guests and will consider your input for future enhancements to our accommodations.

8/10 Buono

Michael

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Was okay
Risposta di Manager, il giorno 1 apr 2024
Hello Michael,We appreciate your feedback and will use it to improve our services. Thank you for staying with us.

10/10 Eccellente

P

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It's in a nice location that's both convenient as well as quiet.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello P,We're pleased to hear you enjoyed our hotel's location and found it convenient and peaceful. Your feedback is valuable to us. Safe travels and we hope to welcome you back in the future.

4/10 Scarso

Terry

Viaggio di coppia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The front desk staff was great. We stayed 7 nights and our room was only cleaned and bed made 4 times. Maids did not speak english. Computer in the lobby works but printer did not. Had to wait for second landing of the elevator. Hallways were not swept, lots of stuff laying around. We expected better from a Wyndam. On the good side it's close to Cracker Barrel and a short drive to the ball park.
Soggiorno di 7 notti a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Terry, Thank you for highlighting our friendly front desk staff and convenient location. Your feedback on the housekeeping, language barrier, maintenance, and cleanliness will be shared with the management team for review and improvement opportunities. We appreciate your observations as they help us enhance our overall guest experience for the future.

10/10 Eccellente

Margaret

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello Margaret,Thanks for being an awesome customer. Your five-star rating is greatly appreciated. We are thrilled to hear that you enjoyed staying in our hotel. Thank you so much, waiting to serve you again!

6/10 Soddisfacente

jovany

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 18 mar 2024
Hello jovany, We appreciate you choosing our hotel for your stay. We value all guest experiences and would love to hear more about your recent visit. Please reach out to us to share any feedback so we can ensure a better stay next time.

4/10 Scarso

Richard

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
Was way overpriced. Tv remote did not work. Pillows were hard. Room was small
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Richard, We are sorry to hear your experience did not meet expectations. Your feedback is essential for improvement. We recommend reaching out to our management team directly to address your concerns in detail. Thank you for sharing your thoughts with us.

8/10 Buono

Joseph

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very clean rooms, great hotel for the money. Pillows could be better.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Joseph,We appreciate your positive feedback on our clean rooms and value for money. Your comment about the pillows has been noted for future improvements. Thank you for choosing to stay with us and we hope to welcome you back soon.

10/10 Eccellente

maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The elevator makes a squishy noise and makes you think is about to break down.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello maria,We apologize for any inconvenience you experienced with the elevator during your stay. Your feedback is valuable to us and will be shared with the relevant team for further review. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.

8/10 Buono

Debra

Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 29 mar 2024
Hello Debra, We appreciate you choosing our hotel for your stay. If there is anything we can do to improve your experience, please don't hesitate to contact us directly. We look forward to welcoming you back in the future.

10/10 Eccellente

Wendell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Excellent location and value. Located just off exit 33 of Route 4 with easy access to downtown Lakeland, the ballpark, and shopping/ dining options. Easy to overlook the worn hallway carpets when the simple breakfast buffet was good and our king mattress was perfect, not too soft and just firm enough for a good night’s sleep. Our room had lots of counter space by the bathroom sink and plenty of space for luggage atop the large bureau. Unlike many new chain hotels, La Quinta’s efficient HVAC unit was quiet and did not blow hot or cool air directly over the bed. The door to the toilet and tub/shower room faced away from the bedroom so as not to disturb anyone asleep. Friendly staff and good unlimited coffee by the front desk. We loved our 3 night visit to Lakeland and will definitely stay at this La Quinta again.
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Wendell,We are pleased to know that you enjoyed the convenient location and value during your stay with us. It's wonderful to hear that you found our breakfast buffet satisfying and that you had a comfortable night's sleep on our king mattress. We appreciate your compliments on our room amenities and quiet HVAC unit. Our team is thrilled to hear about your positive interactions with our staff, and we look forward to welcoming you back for another great stay at La Quinta next time you are in Lakeland.

6/10 Soddisfacente

Susan

Viaggio di coppia
Non mi è piaciuto: Servizi
The room smelled musty. other than that, it was ok for a one night stay. From now on I'll bring a bottle of Febreeze with me when I stay at a hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Susan,We appreciate your feedback and will look into this matter further to improve our guests' experiences. Feel free to reach out to our management team for any further assistance regarding your stay.

8/10 Buono

Dale

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Dale,We appreciate you choosing our hotel for your stay! Please don't hesitate to contact us directly with any feedback you may have to help improve our services for future visits.

4/10 Scarso

Ken

Viaggio con la famiglia
Very old. Needs updating. Hallways very unclean looking.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Ken,We appreciate your feedback and apologize for any inconvenience caused. We constantly strive to improve our facilities for our guests' comfort. Your comments will be shared with our management team for further consideration and enhancements. Thank you for bringing this to our attention.

6/10 Soddisfacente

Yolanda

Mi è piaciuto: Pulizia
Did not sleep well. Was across the hall from a family that was living there and they let their baby cry all the time
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 feb 2024
Hello Yolanda, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the noise disturbance you encountered during your stay. Creating a peaceful environment for our guests is a top priority, and we regret that this issue impacted your sleep. We appreciate your feedback and will address it with our team to ensure a more enjoyable stay for future guests.

10/10 Eccellente

rhee

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello rhee,We are thrilled to hear that you had a wonderful experience during your stay with us! If you ever decide to visit us again, please don't hesitate to reach out for any assistance. We look forward to welcoming you back soon.

10/10 Eccellente

Renee

Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Renee,Thank you for choosing to stay with us and for giving us a perfect rating! We are delighted to hear that you enjoyed your stay. If there is anything else we can do to make your next visit even more amazing, please don't hesitate to reach out to us. We hope to welcome you back soon!

10/10 Eccellente

Renee

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Renee,We are thrilled to hear that you had such a wonderful experience during your recent stay with us! Our team takes pride in providing excellent service and ensuring our guests have a memorable stay. Should you have any future plans to visit our hotel, please don't hesitate to reach out to us directly. We would be delighted to welcome you back.

6/10 Soddisfacente

Paul

Needs help.
The hotel needs some updating. The room was fairly clean. My main problem was the next morning: Breakfast is posted as 6:30-9:30. At 6:20 there was no one at the front desk and the breakfast room was dark. At 6:40, out of the elevator comes the woman that is supposed to have breakfast ready at 6:30; she opened the room, looked at us and said nothing was set up. Where I have an issue is the attitude - as though being ready on time is an absurd expectation.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Hello Paul,Thank you for sharing your feedback with us. We appreciate your comments regarding the hotel's need for updates. We apologize for the inconvenience you experienced with the delayed breakfast service. Rest assured, we will address this with the concerned team to ensure better communication and timely service. We value your input and will make improvements accordingly.

6/10 Soddisfacente

Victoria

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
To start off the staff is amazing, they always try their best to help you out with any inconvenience and they care about their job. NOW I would not book this hotel again, their carpets smell disgusting and looked like they have not been clean in 8 years at the very least. Next time I'll try to save a bit more and spen my money somewhere else, don't get lean on because it loo
Risposta di Manager, il giorno 10 gen 2024
Hello Victoria, Thank you for your feedback regarding our dedicated staff and their commitment to providing assistance. We apologize for any inconvenience you experienced with the cleanliness of the carpets. Our housekeeping team strives to maintain the highest standards, and we will address this matter internally to ensure it does not reoccur. We appreciate your valuable input and hope you will consider us again for future stays.

10/10 Eccellente

jacqueline

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello jacqueline,We are thrilled to hear that you had a wonderful stay at our hotel! Our team always strives to provide exceptional service and create a memorable experience for our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!

8/10 Buono

Michelle M

Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 9 gen 2024
Hello Michelle M,Thank you for choosing our hotel for your stay. We appreciate your positive rating and hope you had a pleasant experience with us. If there is anything specific you would like to share or if you have any suggestions for improvement, please don't hesitate to reach out to us directly. We value your feedback and look forward to welcoming you back in the future.

8/10 Buono

Teresita

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Teresita,Thank you for choosing our hotel for your stay. We appreciate your positive rating and are glad to hear that you had a good experience. If there is anything specific you would like to share with us about your stay, please don't hesitate to reach out. We hope to welcome you back in the future for an even better experience.

6/10 Soddisfacente

Karen

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Chexk in was slow but pleasant
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Karen, We appreciate your feedback regarding the check-in experience and are glad to hear that it was pleasant overall. We strive to continuously improve our services and appreciate your patience during the process. We value your patronage and hope to welcome you back soon for an even smoother stay.

6/10 Soddisfacente

Michael

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 20 gen 2024
Hello Michael,Thank you for choosing our hotel for your stay. We appreciate your feedback and would love to hear more about your experience. Please feel free to reach out to us with any specific details or suggestions for improvement. We value your input and hope to have the opportunity to welcome you back in the future.

6/10 Soddisfacente

Irshad

It’s too noisy to sleep during night. Our room was just opposite to highway. Laundry was out of order and not in good condition.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello Irshad,We apologize for any inconvenience you experienced during your stay. We understand that noise disturbance can affect the quality of your sleep, and we regret that your room's proximity to the highway impacted your rest. Regarding the laundry facilities, we are working to address the issue promptly. Please accept our apologies for any inconvenience caused.

10/10 Eccellente

Laurent

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 26 dic 2023
Hello Laurent,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We hope to have the pleasure of welcoming you back soon for another amazing stay.

10/10 Eccellente

Joseph

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!
Stanley at the front desk was very friendly and helpful! Hotel was clean and nice!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Joseph,Thank you for sharing your positive experience with Stanley and our clean hotel. We strive to provide excellent service to all guests and are pleased to hear that Stanley made a positive impression. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Felix

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buen sitio
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Felix,Gracias por su comentario sobre nuestro hotel. Nos complace saber que disfrutó de su estancia con nosotros. Esperamos poder darle la bienvenida nuevamente en el futuro.

2/10 Terribile

Jennii

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Jennii,We apologize for any issues you experienced during your stay at our hotel. We value guest satisfaction and would appreciate if you could reach out to us directly to provide more details about your stay, so we can address any concerns you may have had. We strive to provide a positive experience for all our guests and would like the opportunity to make it right if possible.

2/10 Terribile

Jennii

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed two nights I always do 2 rooms every other weekend this hotel was horrible staff didn’t believe me when I said I needed clean towels and toilet then she told me they were out of toilet I was stunned and won’t go back there
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Jennii,Thank you for sharing your experience with us. We apologize for any inconvenience you may have encountered during your stay. Your feedback is valuable to us, and we will address this with the team for improvement. We appreciate your patronage and hope to have the opportunity to serve you better in the future.

6/10 Soddisfacente

Cointhia

Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 2 gen 2024
Hello Cointhia, Thank you for choosing our hotel for your stay. We appreciate your support and we hope you had a pleasant experience overall. If you have any specific feedback or concerns regarding your stay, please feel free to reach out to us directly. We value your input and would like the opportunity to address any issues you may have encountered. We hope to welcome you back in the future for an even better stay.

10/10 Eccellente

KEENAN

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello KEENAN,We're thrilled to hear that you had a wonderful experience at our hotel! We strive to provide exceptional service and are delighted to know that we met your expectations. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back again soon for another fantastic stay!

10/10 Eccellente

Luc

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Autoroute très bruyant
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 dic 2023
Hello Luc,Thank you for sharing your feedback regarding the noise from the nearby highway. We sincerely apologize for any inconvenience this may have caused during your stay. We understand that a peaceful environment is important, and we appreciate your patience. We encourage you to reach out to our management team directly for any further assistance or suggestions you may have.

2/10 Terribile

Barbara

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 6 dic 2023
Hello Barbara,We're sorry to hear that you didn't have a satisfactory experience during your stay. We value your feedback and encourage you to reach out to our hotel directly so that we can address any issues you encountered. We appreciate your understanding and hope to have the opportunity to make it right in the future.

8/10 Buono

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 28 dic 2023
Hello Mark, We appreciate you choosing our hotel for your stay! If you have any feedback or suggestions, please don't hesitate to reach out to us directly. We value your opinion and hope to welcome you back in the future!

8/10 Buono

Kristin

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Kristin,We're glad to hear that you had a positive experience during your stay at our hotel! If you have any additional comments or suggestions, we encourage you to reach out to us directly so we can address them accordingly.

8/10 Buono

Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Maria,We appreciate you choosing our hotel for your stay. If there is anything we can do to turn your 8/10 experience into a perfect one next time, please don't hesitate to reach out to us directly. We value your satisfaction and look forward to hosting you again in the future.

10/10 Eccellente

Juan

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Juan,We are thrilled to hear that you had such a wonderful stay at our hotel! Our team takes great pride in providing exceptional service to our guests, and it's rewarding to know that we exceeded your expectations. If you have any specific feedback or suggestions, please don't hesitate to reach out to us. We hope to have the opportunity to welcome you back in the future for another fantastic experience!

6/10 Soddisfacente

Edward

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
Our Room was very clean, the hallway carpet needed to be vacuumed and cleaned. The property is very dated. Looks like they may be getting ready for an exterior facelift as they have a lift in the lot and some material. Staff was super nice except for 1 clerk, who was working the front desk when we checked out, didn’t smile and was very short. We did have a issue with the smell of POT coming into our room and down the hallway on Friday night. I reported it Friday night and the clerk tried to locate the source, I complained the next morning (Saturday) and he was concerned. On Sunday when we checked out the lady didn’t really care. She said that it was legal in Florida. I did have to sign that Smoking and Vaping was not allowed, and even paid a hundred dollar deposit. ( i’m waiting for my refund) It may be legal in Florida to smoke it, but I shouldn’t have my rights violated to have to smell it… I most likely won’t be staying at this property anymore. Also woke up Friday and Saturday night to a large dog barking across the hall.
Soggiorno di 3 notti a novembre 2023
Risposta di Manager, il giorno 16 nov 2023
Hello Edward,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We appreciate your compliments on the cleanliness of your room. We apologize for any inconvenience caused by the hallway carpet, which will be addressed with our housekeeping team. We understand your concerns about the dated appearance of the property and assure you that we continuously work towards making improvements.We are sorry to hear about your experience with one of our front desk clerks. Please know that this is not indicative of our usual high level of service and we will address the matter with our staff.Regarding the smell of POT you experienced, we take your concerns seriously and appreciate you reporting it to our staff. As per our policy, smoking and vaping are not allowed in our hotel, and we apologize if this policy was not strictly enforced. We will remind our team to be vigilant in ensuring a smoke-free environment for all guests.We regret that your sleep was disrupted by a barking dog across the hall. We strive to provide a comfortable and quiet stay for all, and we will remind our guests about our pet policies to avoid such inconveniences in the future.We value your feedback and are sorry to hear that you may not choose to stay with us again. We appreciate your business and hope to have the opportunity to provide a better experience for you in the future.

4/10 Scarso

cherry

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Second time staying. First was great had no issues this time around different. This room was a little run down. Cleaning lady who provided towels didn’t know English when I ask for wash rags so I had to physically show her what I needed but this was not the main reason for the low score. Sunday our last day we went to breakfast my youngest didn’t feel good so she stayed in the room. I didn’t know we couldn’t take the food to our room and made her a plate, the breakfast lady came off the elevator loud as heck we can’t take anything out to our room we need to ask front desk first. First I saw no sign of this second it was embarrassing how loud she was third no one was at the desk and when the front desk lady came back she was totally ok with it and look at us like why we ask beside the one dollar tip in the jar I put a decent tip and if I had to deal with the breakfast lady before hand I would have kept my money, I didn’t match her attitude because there was small kids in the lobby but best believe I was pissed
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 16 nov 2023
Hello cherry,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your recent stay. Our team strives to provide excellent service and we apologize if the room cleanliness and language barrier with the cleaning staff fell short of your expectations. We appreciate your feedback regarding the breakfast attendant's approach and have shared your comments with the appropriate department heads for further review. We value your continued loyalty and hope to have the opportunity to welcome you back for a more positive experience in the future.

4/10 Scarso

Loretta

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Loretta,We appreciate your positive feedback and are glad to hear that you enjoyed your stay overall. We apologize for any inconveniences you may have experienced during your stay. Your rating have been noted and will be shared with our team to ensure a better experience for future guests. We hope to welcome you back in the near future for an even better stay.