Esterni

Recensioni per Lancaster Arts Hotel

3.5 out of 5
Lancaster Arts Hotel
300 Harrisburg Ave, Lancaster, PA

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 731 su 1003 recensioni" "
Valutazione di 8 - Buono. 169 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 52 su 1003 recensioni" "
Valutazione di 4 - Scarso. 28 su 1003 recensioni" "
Valutazione di 2 - Terribile. 23 su 1003 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

8/10 Buono

Luca, Brescia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hotel , zona tranquilla è vicino al centro
Hotel in stile antico , bello e con personale gentilissimo e disponibile

10/10 Eccellente

Dona

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice staff, clean room, very nice complementary breakfast and close to everything we wanted to see. Very comfortable bed and pillows. Plus the restaurant on the premises was great.
Soggiorno di 3 notti ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 3 mag 2024
Thank you so much for taking the time to share your experience! We're thrilled to hear that you enjoyed our friendly staff, clean accommodations, and delicious complimentary breakfast. We're glad you had the chance to dine at the restaurant and that it exceeded your expectations. We hope to welcome you back soon for another fantastic stay!

10/10 Eccellente

Tricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My first stay at Arts hotel went great.. Other then the rooms being slightly dated, I will definitely be back.
Soggiorno di 1 notte ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 2 mag 2024
We're delighted to hear that your first stay at Arts hotel went well! Your feedback about the room is noted, and we're continuously working to enhance our guests' experience. We look forward to your return and aim to make your next stay even more enjoyable. Thank you for choosing us!

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 19 apr 2024
We're delighted to hear that you enjoyed your stay with us. Your satisfaction is our top priority, and we're thrilled that we could meet your expectations. We hope to welcome you back again soon for another fantastic experience!

10/10 Eccellente

Garland

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the guest art displays and the loft-like feel of the rooms. Staff are very friendly!
Soggiorno di 1 notte ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 17 apr 2024
Thank you so much! We're thrilled to hear that you enjoyed our guest art displays. Our team strives to provide exceptional service, and we're delighted that you found them to be friendly. We look forward to welcoming you back for another wonderful stay!

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 17 apr 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

10/10 Eccellente

Carla

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing accommodations our suite was gorgeous and super clean. At every turn conceirge was helpful and always polite at all hours of the day or night. I even needed extra pillows and utensils in the middle of the night and they were always accommodating. The lobby is beautiful, the bartender informative and patient when we arrived late almost before closing. The lighting drinks, tasty cocktails and art in every floor added a visual appeal and aesthetic that felt more cosmopolitan than the overall feel of being in Lancaster or near Amish country. Only con is the breakfast is not included and it is pretty below average if you have to pay for it. My daughter and husband ate breakfast and said it was pretty bad. Overall, I’d come back again in a heartbeat just take care of your own food or go out for your meal. Otherwise a stunning hotel with exceptional hospitality.
Soggiorno di 1 notte a marzo 2024
Risposta di Inspiration Coordinator, il giorno 12 apr 2024
Thank you so much for sharing your experience with us! We're thrilled to hear that you enjoyed your stay. It's wonderful to know that our concierge team was able to assist you promptly and courteously, even during late hours.We apologize that our complimentary continental breakfast did not meet your expectations. Your feedback is invaluable to us, and we'll certainly take it into consideration to improve our offerings. We hope that despite this, you'll consider returning to stay with us again. Should you choose to visit us in the future, we'd be happy to recommend some fantastic local dining options for your breakfast needs. Thank you once again for choosing to stay with us, and we look forward to welcoming you back in the future!

10/10 Eccellente

Amanda

Soggiorno di 1 notte ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 30 apr 2024
Thank you so much for your fantastic 5 out of 5 review! We're thrilled to hear that you had a wonderful experience with us. Your satisfaction is our top priority, and we're grateful for your support. We look forward to welcoming you back again soon!

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 12 apr 2024
Thank you so much for your review! Your satisfaction is my utmost priority. If there's anything else we can do to continue providing top-notch service or assistance, please don't hesitate to let us know. Your feedback is invaluable, and we look forward to serving you again in the future!

10/10 Eccellente

Gale

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great area with friendly staff
Soggiorno di 2 notti ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 4 apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed your experience with us.. We strive to create a welcoming atmosphere for all our guests, and it's wonderful to know that we succeeded in making your visit enjoyable. We look forward to welcoming you back again soon!

8/10 Buono

Marisa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is a cute hotel, well placed to downtown Lancaster and to Franklin and Marshall College. The bathroom was well appointed, the included breakfast was good enough (great coffee) and everything was very clean. Downsides: the floor was not level, which led to the bed also being not level enough to be somewhat disconcerting. The elevator is oddly slow.
Soggiorno di 2 notti ad aprile 2024
Risposta di Inspiration Coordinator, il giorno 4 apr 2024
Thank you for sharing your experience with us! We're thrilled to hear that you enjoyed your hotel stay with us.We apologize for any inconvenience caused by the uneven floor and its impact on the bed's levelness. With the hotel being in a converted 1800's warehouse, some things may feel a bit off. Rest assured, we will address this concern promptly to ensure a more comfortable stay for our guests. We hope to welcome you back for another enjoyable stay in the future!

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel. Worth a stay in Lancaster..
Soggiorno di 1 notte a marzo 2024
Risposta di Inspiration Coordinator, il giorno 4 apr 2024
Thank you for your kind words! We're delighted to hear that you had a lovely experience during your stay with us in Lancaster. We appreciate your recommendation and hope to welcome you back for another enjoyable stay in the future.

6/10 Soddisfacente

Lois

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Checked in and took the slowest one elevator ever to my room. My key card didn’t work to open my door. Had to go back down again to get my cards to actually activated. Pain in the butt. TV didn’t work. Asked receptionist to get fixed. Came back from entire day away. Not fixed. Also when I dialed to tell her about it no one picked up line. That is concerning. I had to call from cell. Then she picked right up. Like didn’t want to deal with any actual problems. Super loud room. The room above us was so loud. Literally couldn’t sleep. Showers are unusually large. In order to use the shampoo that is in dispenser, you have to walk out from the shower to reach it. It’s really an odd placement. Bad planning. This place charges a lot for what they offer. Service is poor. Everything else is sub par. This was my second visit. It’s close the college campus which is convenient. That’s it’s only appeal.
Soggiorno di 2 notti a marzo 2024
Risposta di Inspiration Coordinator, il giorno 4 apr 2024
We're truly sorry to hear about the issues you encountered during your stay with us. Your experience does not reflect the high standards of service we aim to provide. We apologize for the inconvenience with the elevator, key card, and TV, as well as the noise disturbance. Your feedback is invaluable, and we will address these issues promptly to ensure a better experience for our guests in the future. We appreciate your loyalty and hope to have the opportunity to regain your trust on your next visit.

10/10 Eccellente

Patricia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Building aesthetic was artistic, industrial, and stylish.
Soggiorno di 2 notti a marzo 2024
Risposta di Inspiration Coordinator, il giorno 26 mar 2024
Thank you for your review! We're thrilled to hear that you appreciated the aesthetic of our building. We take pride in creating a unique and visually appealing atmosphere for our guests. We hope to have the pleasure of hosting you again soon for another memorable experience.

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice warehouse to hotel conversion.
Soggiorno di 1 notte a marzo 2024
Risposta di inspiration Coordinator, il giorno 26 mar 2024
Thank you for your review! We're delighted to hear that you enjoyed our hotel conversion. We take pride in preserving the unique charm of the space while providing a comfortable stay for our guests. We hope to welcome you back again soon for another enjoyable experience.

10/10 Eccellente

Hector, Lancaster

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was quiet clean and everyone was respectful
Soggiorno di 2 notti a marzo 2024
Risposta di Inspiration Coordinator, il giorno 22 mar 2024
Thank you for your kind review! We're thrilled to hear that you had a quiet and clean stay with us and that our team members were respectful throughout your visit. Providing a peaceful and welcoming environment for our guests is always our top priority. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Eccellente

Krystal

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Beautiful room, clean and friendly staff. Would definitely stay again.
Soggiorno di 1 notte a marzo 2024
Risposta di Inspiration Coordinator, il giorno 19 mar 2024
Thank you for sharing your positive experience with us! We're thrilled to hear that you found our rooms beautiful, our facilities clean, and our staff friendly during your stay. We look forward to hosting you again in the future!

8/10 Buono

Matthew, Stony Brook

Very nice
Soggiorno di 1 notte a marzo 2024
Risposta di Inspiration Coordinator, il giorno 19 mar 2024
We appreciate your kind words! Thank you for taking the time to share your feedback with us. We hope to welcome you back soon for another enjoyable experience.

10/10 Eccellente

Robert

Soggiorno di 2 notti a marzo 2024
Risposta di Inspiration Coordinator, il giorno 8 apr 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We strive to provide exceptional service to all our guests, and we're thrilled that we succeeded during your stay. We hope to have the pleasure of welcoming you back again in the future!

6/10 Soddisfacente

Lyndsay

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

Ann

Mi è piaciuto: Pulizia
Soggiorno di 3 notti a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.

10/10 Eccellente

kristine, Valhalla

Soggiorno di 1 notte a febbraio 2024
Risposta di Inspiration Coordinator, il giorno 1 apr 2024
Thank you for choosing to stay with us! Your feedback means the world to us, and we're delighted to hear that you had a positive experience. We hope to have the pleasure of welcoming you back again in the future!

10/10 Eccellente

helen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The loft rooms were unique and very quiet.
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Helen, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Loft rooms. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Stephanie, Orangeville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My husband and I stayed Friday - Sunday to celebrate Valentines Day. We stayed in a Loft Suite and it was very spacious and clean. Bathroom was very clean and spacious and loved the jacuzzi tub. The property was very clean maybe could use some spackling and painting in spots. Staff were all very nice. Continental breakfast had a good selection and was good. Only one complaint would be the water temperature in the shower we had to keep messing with the knob because it would never stay one consistent temp. Other then that we had a wonderful stay and would definitely stay again.
Soggiorno di 2 notti a febbraio 2024
Risposta di General Manager, il giorno 28 feb 2024
Stephanie, thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed one of our Lofts Suites and the jacuzzi tub for Valentines Day. All historical properties come with continual maintenance to ensure the hotel is looking its best at all times. I do apologize for the inconsistent water temperature. We look forward to seeing you again in the future.

6/10 Soddisfacente

sonam

Viaggio di lavoro
average
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We apologize for not exceeding your expectations. Please let us know what we could have done better for you to have had a more enjoyable stay.

10/10 Eccellente

Mary Ann

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 28 feb 2024
Mary Ann, thank you for your review of the Lancaster Arts Hotel. We are glad you like the hotel and hope to see you in the future if your future travels bring you back to the area.

8/10 Buono

Carol

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Better than average
Better than average hotel. I was surprised that a hotel that emphasizes art actually had very little in the room. The room was quite small and one of the fixtures was broken which meant you were always coming into a dark area near the door. Free parking is good and an easy walk to town, which is what we were looking for. But, we were expecting something more unique than it turned out to be.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. Your feedback is vital to the success of the Lancaster Arts Hotel. We do apologize for not exceeding your expectations. If your future travels bring you back to the area, we would like to opportunity to ensure you have a more enjoyable stay with us.

4/10 Scarso

Charlene

Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Cheryl

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

8/10 Buono

Shannon

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your recent stay and review of the Lancaster Arts Hotel. We are glad to see your stay was enjoyable yet we did not exceed your expectations. Please let us know how we could have made your stay more enjoyable. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Interesting hotel in converted industrial site. Walkable to downtown. Excellent restaurant on site. We had a great stay over the Holidays.
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your stay and review our the Lancaster Arts Hotel. We are glad your stay was great and you enjoyed the restaurant. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Robin, Towaco

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent restaurant within the hotel and extremely accommodating staff. Third time visiting the Arts Hotel and I’ll be back.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Robin, thank you for your review of our hotel. We are glad you to see you have enjoyed our hotel on three occasions and have enjoyed the restaurant as well. We look forward to seeing you again in the near future.

10/10 Eccellente

Jeffrey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Jeffrey, thank you for your review of our hotel. We are glad to see you enjoyed your stay with us and welcome the opportunity to provide an authentic hospitality experience to you again if future travels bring you back to the area.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Hafizah, Montclair

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

brigette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

brigette

Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Ann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved our overnight stay at Lancaster Arts Hotel! Very convenient to downtown with no extra hotel parking fee and lots of dining options close by. Wonderful atmosphere in the hotel and very comfortable; the shower was great. A red rosebud as part of the turndown service was a pleasant surprise. Would happily to stay here again.
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Ann, thank you for your review of our hotel. We are glad you enjoyed your stay with us. Our entire team takes great pride in providing authentic hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Christopher, Meridian

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Charles

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Adorable little hotel in a quant town.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. Our entire team takes great pride in providing unmatched hospitality. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

JILL

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place with tons of artsy vibes! Absolutely loved our room, we had the suite with the big bath tub definitely large enough for two people! Everyone was extremely helpful and polite! Only thing I would recommend they do is hire more help during the complimentary breakfast. It was too much for one person during the busy hours. Other than that nothing bad to say, we would definitely stay here again and highly recommend!
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Jill, thank you for your review of the Lancaster Arts Hotel. We are glad you enjoyed your room and the amenities the hotel has to offer. Our team takes great pride in providing authentic hospitality. We look forward to seeing you again in the near future.

10/10 Eccellente

Tiffany

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review our the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

ajay

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of the Lancaster Arts Hotel. We are glad to see you enjoyed your stay with us. If your future travels bring you back to the area, please with us again.

10/10 Eccellente

Kristen

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Kristen, thank you for your review of our hotel. We are glad to see that you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

brett

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us. If your future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Joe

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad you enjoyed your stay with us and if future travels bring you back to the area, please stay with us again.

10/10 Eccellente

Lauren

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 29 feb 2024
Thank you for your review of our hotel. We are glad to see your stay was enjoyable. If your future travels bring you back to the area, please stay with us again.

4/10 Scarso

Eric, Lancaster

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We liked the overall appearance and staff courtesy. However, there were areas that need IMMEDIATE attention. For example, the did not see any obvious EXIT or direction signs (on the second floor) for the Elevator; we passed its location several times. This would have been a hazard, if we needed to evacuate the building during a fire or other emergency! The room was COLD, not matter how we set the thermostat; we managed to get the room warmed up before going to bed, but during the night the temperature plummeted! We froze! Also, the TV remote did not turn the TV on/off! We had to figure out how to turn it on manually (many people would not have been able to do this!). Finally, breakfast was not ready, as advertised, we (and several other guest) waited unit almost 8:30 A.M. to be admitted to the room. There were no pancakes, only cold hard boiled eggs, as few pastries, toasts/muffins, coffee, cold cereal and yogurt. All-in-all, we expected MUCH better accommodations, especially heat-wise! I would look into the EMERGERNCY and DIRECTION signs IMMEDIATELY, as this is a safety violation! Thank goodness we didn't have to evacuate the room in the dead of night!
Soggiorno di 1 notte a dicembre 2023
Risposta di Nicole, il giorno 2 gen 2024
First, we want to sincerely apologize for your experience. We pride ourselves on our hospitality and our unique environment. We want to thank you for the opportunity to rectify and correct these issues for future guests, including yourselves.It's our hope that you'll allow us another opportunity to host you soon.

10/10 Eccellente

Nicholas, New York

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Unlike any other hotel I've been to. The art theme is carried through all aspects of the hotel including a sketch pad in every room. The restaurant in the hotel is excellent. In my opinion the best in the city.
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Kristy

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023