Hello Mike,I see you may have had a negative experience with staff service, and I would like to ask for additional information so I may address this accordingly. Thank you

Hello Lydia,I apologize that you were not able to use the pool during your recent stay. As you stated, some other guests decided it was a good idea to spoil the pool fun by being irresponsible. We had no choice but to close the pool to ensure guest safety and this was completely out of our control. We hope you will give us another chance in the future.

Hello Fran,Thank you for taking the time to leaving your feedback. Housekeeping services are not done on a daily basis unless requested. This notification is located on the front desk and on a mirror cling in the guest bathrooms. If you need to change out your towels or linen at anytime, the front desk is more then willing to assist you. Thank you again and we hope to see you again soon.