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Recensioni per The Cromwell

4.5 out of 5
The Cromwell
3595 Las Vegas Blvd S, Las Vegas, NV

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 410 su 1001 recensioni" "
Valutazione di 8 - Buono. 219 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 182 su 1001 recensioni" "
Valutazione di 4 - Scarso. 105 su 1001 recensioni" "
Valutazione di 2 - Terribile. 85 su 1001 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,2/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Alessandro

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2023
Risposta di The Cromwell Guest Services , il giorno 7 mar 2023
We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Scarso

franco, SAN BENEDETTO DEL TRONTO

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Questa struttura è solo per adulti, e va bene, ma è consentito l'ingresso dei cani. Due cani tutta la notte hanno abbaiato ininterrottamente nel mio corridoio. Non ho mai dormito. Il giorno successivo sono andato via disperato e la Manager mi ha offerto gli extra, NON VA BENE!
Soggiorno di 1 notte a dicembre 2020
Risposta di Cromwell Management Team, il giorno 22 feb 2021
We sincerely appreciate your feedback despite of all the challenges you've experienced with us. Here at the Cromwell, we strive to ensure we satisfy all of our beloved guests. We take your feedback seriously. Thank You

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
notte
Eccellente positiva pulizia e gradevole accoglienza
Soggiorno di 3 notti a ottobre 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2019

8/10 Buono

Alessandro

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad agosto 2019

6/10 Soddisfacente

Jessie

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
The room was nice however I was upset that there was no fridge . It says on line there is a pool but you are only allowed to use it from 12pm to 1pm you have to go to another hotel for a pool . The staff was not the friendliest , we booked a hotel in Jan for a April trip we arrived early at 9am was told we should be able to do an early check in however they never called and then tried to tell us they did not have a room for us at all. We got that squared away after waiting hours. The check in process is very long . The food options are sparse, not open long , and Giadas is only open for brunch on the weekend. We had to go to other hotels for food options. I liked that this was a smaller hotel however some things need to change .
Soggiorno di 4 notti ad aprile 2024
Risposta di Dan, il giorno 2 mag 2024
Hello Jessie, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.

10/10 Eccellente

James Doug

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very nice hotel and friendly staff.
Soggiorno di 2 notti ad aprile 2024
Risposta di Christina banks , il giorno 20 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Dhaval

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They do allow kids now and although they dont have a pool, you have access to 3 surrounding ceasar pools!
Soggiorno di 3 notti a marzo 2024
Risposta di Kimberly, il giorno 19 apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Matthew

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte ad aprile 2024
Risposta di Dan, il giorno 17 apr 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Buono

Jessica

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Michelle, il giorno 12 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Scarso

patrick

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Shane, who worked at valet was very helpful. We had to switch rooms because there was blood on the drapes and then on Saturday they did not clean the room. I thought the place was outdated and needed some touching up.
Soggiorno di 3 notti ad aprile 2024
Risposta di Michelle, il giorno 8 apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Eccellente

Derek

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Russell

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The atmosphere and the location on the stripe.
Soggiorno di 3 notti a marzo 2024
Risposta di Michelle, il giorno 8 apr 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Scarso

loretta

Viaggio con la famiglia
It’s pass time for do over bedding clean and bathroom. It’s very dark and run down in rooms I guess dark because you might miss years of dirt
Soggiorno di 1 notte a marzo 2024
Risposta di Michelle, il giorno 8 apr 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Buono

Marc

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was clean but very dark. Not enough natural light from the small window, and even the lights aren't very bright. Somewhat annoying, but not too big a deal. Hotel quiet and in a good central location but it's inconvenient to have to drag luggage over to the Flamingo to grab a cab to the airport.
Soggiorno di 4 notti a marzo 2024
Risposta di ALM, il giorno 2 apr 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Paul, Beaverton

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Smaller and older than what we were expecting. Rooms are very dark and outdated. Location was great though.
Soggiorno di 2 notti a marzo 2024
Risposta di Ben, il giorno 26 mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Eccellente

Ariel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wish they had a spa
Soggiorno di 1 notte a marzo 2024
Risposta di Christina banks , il giorno 24 mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Eccellente

CHRISTINE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Located conveniently by good eats and good treats!
Soggiorno di 2 notti a dicembre 2023
Risposta di Dan, il giorno 23 mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Blake

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didn't spend a lot of time there as I was in town for a concert, but the staff was very helpful and the facilities were very nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Christina banks , il giorno 24 mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Jeffrey

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I don't give 5 star reviews often but think the Cromwell is my new favorite in Las Vegas. Front staff and service were so helpful, kind and amazing. Truly a gem. Highly recommend it as a quiet(ish) destination. Cheers!
Soggiorno di 1 notte a marzo 2024
Risposta di John , il giorno 14 mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

4/10 Scarso

Dan

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I showed up at 430pm, they said they didn't have the room I booked ready yet, so if I wanted to check in I would have to pay $40 to upgrade. After waiting about 30 mins I was told I could check in if I switched from a 1 bed to a 2 bed room, so I did that. When I got to the room the door was so damaged that it wouldn't close.
Soggiorno di 1 notte a marzo 2024
Risposta di JD, il giorno 10 mar 2024
Hello Dan, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Scarso

Janet

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Poorly staffed….we felt nickel & dimed for everything…was very difficult to find anyone to answer simple questions….no ice on any floor…..only one person working the ‘Eatwell’, which backed up to very long lines for just a simple coffee order. Was advised to order online & pickup, and after an hour went to check on order which hadn’t been received….just chaotic all around. We did like that the Casino is nice and quiet if you don’t like busy crowds.
Soggiorno di 2 notti a febbraio 2024
Risposta di Dan, il giorno 6 mar 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Soddisfacente

Anthony

Viaggio di coppia
Mi è piaciuto: Pulizia
Clean hotel in a great location, but very underwhelming rooms with a decent casino
Soggiorno di 2 notti a marzo 2024
Risposta di Christina banks , il giorno 4 mar 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Scarso

Cassandra

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The rooms are really small and not well laid out. Needs updating. The music from the nightclub on property was very loud until early hours of the morning and could be heard in our room very clearly
Soggiorno di 2 notti a febbraio 2024
Risposta di Ben, il giorno 2 mar 2024
Hello Cassandra, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Buono

Carissa

Soggiorno di 1 notte a febbraio 2024
Risposta di Ben, il giorno 3 mar 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Eccellente

chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Small and quick access to the elevators and casinos floor. Location was supurb for my plans in Vegas. Was hoping to enjoy the pool but it wasnt open
Soggiorno di 2 notti a febbraio 2024
Risposta di Michelle, il giorno 1 mar 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We are always working to improve our property and the guest experience. We look forward to welcoming you back on your next visit!

2/10 Terribile

Miran

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Unfriendly, too much dust in the room
Soggiorno di 2 notti a febbraio 2024
Risposta di Ben, il giorno 28 feb 2024
Hello Miran, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Soddisfacente

Jessica

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di John , il giorno 29 feb 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

2/10 Terribile

Monica

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The bathroom sink and shower were backed up. There was black mold in the shower. Room was not cleaned thoroughly, found candy on the floor. Overall, the hotel and rooms are rundown.
Soggiorno di 3 notti a febbraio 2024
Risposta di John , il giorno 27 feb 2024
Hello Monica, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

10/10 Eccellente

Stephen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Older hotel but clean and comfortable.
Soggiorno di 1 notte a febbraio 2024
Risposta di Ruby, il giorno 26 feb 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Kelly

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
King Luxury Room Pros: About middle of the Strip, most everything was within walking distance. Parking garage was easily accessible, and close. Smaller property, which made getting to room quickly. Friendly and helpful staff. Unique room decor and furnishings. Comfortable bed and pillows. Large tv. Cons: Very dirty and dusty, found a XXXL women’s black thong just under the couch full of dust (so it’s been there awhile). Bad lighting in room. Can’t use fridge/mini bar for personal items. Be nice to have bed made and fresh towels daily instead of finding a maid. Room needs some maintenance and updates. All in all, I would stay here again for the convenience and smaller property. The lobby and gaming area is about the perfect size. The parking garage is the one of the better ones for size and location to hotel.
Risposta di Michelle, il giorno 25 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

8/10 Buono

Nesrine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved the design and the casino being small and fun
Soggiorno di 1 notte a febbraio 2024
Risposta di Doug, il giorno 24 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Louis

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Central location, and spacious room. However, the properly needs a freshen up. Overall, it offers good value and we had no issues.
Soggiorno di 3 notti a febbraio 2024
Risposta di John , il giorno 20 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Eccellente

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Cozy little room with a decent bathroom. Furniture is a little bit worn, but over all it is a nice stay at a great rate given that this hotel is right next to the strip.
Risposta di Michelle, il giorno 17 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Lisa

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The rooms were adorable. Only problem was being next to the outside of drais and the other maintenance hallway.
Soggiorno di 1 notte a febbraio 2024
Risposta di JD, il giorno 12 feb 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

4/10 Scarso

crystal

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
needs major updates! The walls in the room, especially the bathroom were dirty with what appeared to be blood and other items on the walls. The dresser was missing an entire drawer, they didn't even try to cover it. The halls are painted black and the lights are old with a yellow haze, reminds of a scene from the shining. It was fine for the short time we were there but would not stay there again.
Soggiorno di 2 notti a febbraio 2024
Risposta di Doug, il giorno 10 feb 2024
Hello Crystal, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

4/10 Scarso

Alvaro

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Mala su limpieza.
Soggiorno di 3 notti a gennaio 2024
Risposta di Ruby, il giorno 5 feb 2024
Hello, I would like to thank you for taking the time to express your comments concerningyour visit. We’re sorry you are disappointed, and Please let us know what the issues were and we will work hard to fix the issues you've experienced. Please have a great day.

8/10 Buono

Kiel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Michelle, il giorno 3 feb 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terribile

Theresa

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The room had mold in it in the shower and the bathroom , room very dusty floor was not mopped it was awful
Soggiorno di 1 notte a gennaio 2024
Risposta di JD, il giorno 1 feb 2024
Hello Theresa, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

8/10 Buono

Michael, San Lorenzo

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2024
Risposta di Ruby, il giorno 26 gen 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Buono

Jeff

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Doug, il giorno 26 gen 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

2/10 Terribile

Amir Abbas

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff is great, but the place is overall a dump for me……very dirty and dark ambiance, there is no lighting at all. The front desk lady was wonderful.
Soggiorno di 1 notte a gennaio 2024
Risposta di ALM, il giorno 24 gen 2024
Hello Amir Abbas, I would like to thank you for taking the time to express your comments concerning your visit. We’re sorry you are disappointed, and we will work hard to fix the issue you experienced. I hope you will view this negative experience as an isolated incident.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
A bit run down
Stayed at Cromwell for a few nights. Had a good time but the room feels a bit run down, like it was great once in the past with emphasis on the past. Broken lights, missing handle on the faucet, no stopper in the sink, quite worn furniture, etc. Cleanliness also left quite a bit to be desired, with dust and dust bunnies on the floor and trim. Overall, the stay was ok but at that price point, it should have been much better. Will look for another hotel next time.
Soggiorno di 4 notti a gennaio 2024
Risposta di ALM, il giorno 23 gen 2024
Thank you for taking the time to share your thoughts. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

6/10 Soddisfacente

Tamika

Viaggio con la famiglia
Soggiorno di 3 notti a gennaio 2024
Risposta di Christina Banks , il giorno 22 gen 2024
Thank you for taking the time to let us know of your experience with us. Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority.

10/10 Eccellente

Andrew

Viaggio di coppia
Registration was easy. Maintenance did have to be called but were quick to take care of our minor issue. Room was clean. Bed was extremely comfortable. So many surrounding casino and so much to do. We will definitely be coming back.
Soggiorno di 3 notti a gennaio 2024
Risposta di Chuck D., il giorno 20 gen 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

8/10 Buono

Toni

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
We originally got a room street side, great view but noisy! Hotel was very nice to move our room, but. It was not a bisy week in Vegas. Hotel also has a weird smell. I understand pumping in air freshener, but this one mised that mark.
Soggiorno di 3 notti a gennaio 2024
Risposta di Dan, il giorno 18 gen 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve the challenges you faced. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

10/10 Eccellente

Willy

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 8 notti a gennaio 2024
Risposta di JD, il giorno 15 gen 2024
We are happy to hear that you enjoyed your stay with us! Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

6/10 Soddisfacente

Blanca

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointing stay
We were originally given a different room than what we paid for with no strip view. The room was dirty and dusty not to mention they did not change the sheets when we arrived because the pillow cases smelled like cheap mens cologne. The sheets had fresh blood stains on them. I had to tell house keeping to change them.
Soggiorno di 2 notti a dicembre 2023
Risposta di Christina Banks , il giorno 22 gen 2024
We are happy to hear that you enjoyed your stay with us! Please know that we are working to resolve any challenges you may have faced to make your next stay with us even better. Guest satisfaction is our number one priority. We look forward to welcoming you back on your next visit!

4/10 Scarso

Christopher

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Not My Most Positive Vegas Experience
I’ve visited Vegas about twice a year for the past decade and I generally stay at different hotels to diversify my travel experience. By far, this was my worst hotel experience in Vegas. The room itself was clearly well traveled, run down and desperately in need of an update. You pay a “resort fee” of over $50/day, which is supposed to include such amenities as unlimited local calls, which, in the age of cell phones is not much of a benefit; however, it came into play here because we attempted to call down to the front desk to report an issue with the television and couldn’t because the phone didn’t work. Moreover, the issue was that we couldn’t cast to the television from our phone and after having a technician come up to our room and subsequently being put through on a call with the company that provides the internet service, it was discovered that our internet was not working. This problem was reported on a Tuesday and by out checkout on Friday, it had still not been fixed. Then add to that that you must go next door to the Flamingo for ride share, then what exactly are you getting for this $50/day resort fee? On a positive note, however, our room did afford us a view of the fountains of the Bellagio. The only recommendation that I can provide for the Cromwell is based on its location center strip and the ease of getting in and out of it, ideally out.
Soggiorno di 5 notti a dicembre 2023
Risposta di Dan, il giorno 3 gen 2024
Hello Christopher, thank you for providing your feedback on your most recent stay.  Please contact the Cromwell directly to speak to a member of management regarding your experience.