It's fantastic to hear that you had such a great time and that the beach area was enjoyable. I'm glad to hear that you're planning to go back.

Thank you very much for staying with us, we hope to see you again soon!

Hi Jilane,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Ramika,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Edgar,Thank you for providing your feedback and informing us of your experience. We set high standards for ourselves and are truly sorry to learn of your experience. We are working hard to improve and have significant improvements in process including new elevators, a refreshed casino and a room renovation project in our North Tower that has just begun. We look forward to an opportunity to better serve you and earn your 5-star rating in the near future.Harrah's Laughlin

Hi Lupe,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

Hi Mary,Thank you for sharing your feedback and will use it to improve. We have plans for significant improvements in the near future, including a room renovation, new elevators, have installed a new hotel key system and have refreshed our Casino floor. We sincerely appreciate your choice to choose Harrah's Laughlin as your vacation destination and hope for the opportunity to earn your 5-star rating in the near future.Harrah’s Laughlin

Thank you for the excellent rating! I am thrilled to hear that you are had a fabulous time with us.

Oh, that's a shame to hear. It sounds like there were some disappointments during your stay. We will take your feedback seriously and work on improving those aspects for future guests."