Hi Alberto Thank you for taking the time to review the hotel. At the time you stayed with us some complicated work had over run. I am glad the staff discussed this with you at the time. We look forward to welcoming you back, should you be in Leeds again. Regards Richard (GM)

Hi Carolyn, I hope you are well! I do apologise for this incident during your stay, this is definitely not something we pride ourselves on.Unfortunately, the external taxi company we use does exclusively accept UK numbers, however, we shall look into finding an alternative company that may accept a wider range of numbers. Once again, we would like to apologise for the negative impression we left due to this occurrence, we will investigate into this issue and make sure this doesn't happen again.I hope this doesn't deter you from visiting us again!Have a great rest of your day!