Castelli a Legoli

"È un ottimo hotel"

"Personale preparato disponibile ragazzi molto gentili torneremo sicuramente "

"Struttura datata alla quale sono stati effettuati lavori di ammodernamento. Stanza grande, pulizia ottima, colazione speciale."

"Ottimo 3 stelle, di qualità superiore. Nella centrale e bellissima Piazza della Cisterna, comoda a tutto. Personale disponibile e accogliente."

"Abbiamo solo soggiornato ma sembrava di stare in un'altra epoca per gli arredi e la struttura. Siamo stati benissimo pur avendoci solo dormito.personale cordiale "

"Personale del ristorante (colazioni e cene) sempre cortesi e disponibili, spesso ci consigliavano nuove località da visitare nei dintorni."

"Bellissima struttura nella campagna toscana,adagiata sulla cresta di una collina con vista spettacolare. A pochi minuti di auto da Certaldo e San Gimignano. Colazione ottima e ben fornita ,personale gentile e simpatico Prima di andarmene non poteva mancare l’acquisto di bottiglie di vino della loro cantina "

"Ottima struttura in pieno centro. Personale gentilissimo "

"This is not a true 5-star hotel. The price we paid was extremely far beyond the actual standard and quality of the hotel as well as the service received. Our room had a broken toilet; it did not flush and would just continue running water endlessly. We were expected to deal with having a plumber in our bathroom for 4 hours who, by 11:45pm, still had not fixed the toilet. Our original room started to smell like sewage, we still had not been able to use the bathroom, and we were not able to go to sleep. It was only after hours of unhelpful exchanges that the night manager’s only attempt at offering a solution was moving us to a significantly smaller room that was downstairs and out in the garden. He also falsely repeated multiple times before that there were no other rooms available. We eventually had to pack up and move all of our suitcases at midnight. This room was nothing like the one we booked and zero compensation was provided. Standard customer service, let alone a “5-star hotel” should be going above and beyond to make up for such an inconvenient problem. We are talking about a hefty 750€ per night per room here, and they offered nothing. All they said was “Sorry, even with our regular maintenance these things can happen.” Ultimately, the rest of the stay was negatively impacted by this and we can only rightfully be upset that we spent an exorbitant amount of money on what was supposed to be a luxurious and relaxing stay which turned into nothing but unenjoyable."