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Recensioni per Ramada Encore by Wyndham Leicester City Centre

3 out of 5
Ramada Encore by Wyndham Leicester City Centre
84-90 Charles St, Leicester, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 380 su 1000 recensioni" "
Valutazione di 8 - Buono. 388 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 134 su 1000 recensioni" "
Valutazione di 4 - Scarso. 67 su 1000 recensioni" "
Valutazione di 2 - Terribile. 31 su 1000 recensioni" "

8,6/10

Pulizia

8,2/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 1 notte a febbraio 2019
Risposta di SGSM, il giorno 1 mar 2019
Thank you for your review

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
a goog chooice!
Confortable hotel in the centre of Leicester with good parking opportunities . Clean and quite big room. Nice and helpful staff.
Soggiorno di 2 notti a settembre 2017

6/10 Soddisfacente

Lorenzo

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
An hotel in a very central position, with a good option for parking nearby. Everything else is quite average and maybe even less than expected considering what we spent. The breakfast was a disaster: they asked me the room number and said ok... then eventually come back to my table while I was eating asking for money cause it was not included...what?? The receptionist was very kindly
Soggiorno di 1 notte a giugno 2017

10/10 Eccellente

Roberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

10/10 Eccellente

Rob

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and central
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Sara

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Close to the theatre
Soggiorno di 2 notti ad aprile 2024

10/10 Eccellente

Michael

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for a visit to the city centre.
Soggiorno di 3 notti ad aprile 2024
Risposta di Thao Bach , il giorno 17 apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 Eccellente

Lubica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely customer service especially Saloni she helped me with everything booking stays gived me advice she made my week at hotel greatly without any issues.Thank you.
Soggiorno di 2 notti ad aprile 2024
Risposta di Thao Bach, il giorno 17 apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

8/10 Buono

Ian

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good parking 3 mins away. Hotel will validate your ticket. Reduced to £15 for 24 hours. Very helpful staff. Good breakfast.
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach , il giorno 17 apr 2024
Dear guest,Thank you for sharing your review with us, we are much appreciate. Hope to have chance to welcome back soon in the near future.

10/10 Eccellente

Troy, Caboolture

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place, great people. I was out partying from 4pm to 3:30am and staggered in and had staff check I’m good before letting up to bed. Woke up around 9am had breakfast and a shower and left. The room was great, bringing a girl back would be the only improvement I’d have made
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach, il giorno 27 mar 2024
Dear Troy,Thank you very much for your sharing. Hope to have chance to welcome you back.

10/10 Eccellente

Allen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Buono

Steve

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s a lower cost hotel but is fine if you are looking for a good experience for business travel. Plenty of leisure people around too but mostly business - I was there on a Tuesday. Rooms fine, we’ll equipped, good shower. Not too much noise, bar/restaurant good if limited choice, but overall a better experience than in some.
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Dear guest Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

JAMES

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel in great location, don't delay, book today.
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

Anisha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
-
Soggiorno di 1 notte a marzo 2024

4/10 Scarso

Lindsay

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We arrived at 4 pm laundry not arrive with a genuine reason . But when it was done slight stain on bottom sheet and only one towel . Also room was not secure when we booked in. Tv didn’t work at all , Curtain nets ripped in several places . Informed staff not interested no manager to talk to given a generic email address . Senior desk person didn’t offer anything for the inconvenience espaically the tv . As was doing the 10k race so like the background to chill out and missed the athletics on the Saturday night, only saving bit was location to race start which was my research not the hotel . Sooo disappointed more about the way this was not handoed didn’t feel very valued
Soggiorno di 1 notte a marzo 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced multiple issues while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards, Guest Service Manager

10/10 Eccellente

Sumitra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice staff
Soggiorno di 1 notte a febbraio 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 Buono

Thomas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel,Well placed in the city centre with access to theatre, shopping and restaurants
Soggiorno di 1 notte a febbraio 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 Buono

Carole

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location for Leicester comedy festival
Soggiorno di 1 notte a febbraio 2024
Risposta di Thao Bach , il giorno 24 mar 2024
Dear guest,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best regards

8/10 Buono

Benjamin

Viaggio di gruppo
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Manager, il giorno 12 feb 2024
Dear Benjamin, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I will share your feedback with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

6/10 Soddisfacente

Leif Fredholm

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Manager, il giorno 12 feb 2024
Dear Leif, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you were unable to fully enjoy your stay with us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 Eccellente

Margaret

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Great location. go-ops service
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Manager , il giorno 12 feb 2024
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location great. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

10/10 Eccellente

Vinay

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Service Manager, il giorno 12 feb 2024
Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

4/10 Scarso

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Manager, il giorno 12 feb 2024
Dear James, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

JULIE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were so friendly, helpful and welcoming. We literally spent hours in the bar and restaurant because there was no where else we'd rather be. Everyone we encountered, from kitchen staff, front desk staff, bar staff, cleaners etc were so genuinely friendly and obviously enjoyed their work. I would not hesitate to stay here again because of that reason. The room was comfortable and clean. Stand out staff made this a 5* stay.
Soggiorno di 1 notte a gennaio 2024
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Julie,Thank you for your amazing review. I will definitely share with the team about this. We hope to have chance to welcome you back soon to our property.Have a great weekend

6/10 Soddisfacente

Shahida

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Service Manager, il giorno 12 feb 2024
Dear Shahida, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

10/10 Eccellente

Lucy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Lucy,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

June

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ideal for our visit to the Curve Theatre in Leicester which was only a few minutes walk alway and in easy walking distance from train station. Staff very pleasant and helpful.
Soggiorno di 1 notte a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear June,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Buono

Joanne

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The location was perfect for the venue i was going
Soggiorno di 1 notte a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Joanne,Thank you for your great review. We hope to have chance to welcome you back soon to our property.Thank you and best regards

10/10 Eccellente

M

Mi è piaciuto: Pulizia e personale e servizio
An Outstanding Budget Hotel 10/10
This is to be honest an outstanding Budget Hotel. Every member of the Team here were extremely Customer Focused, especially Sahim in the Bar / restaurant 10/10. The Hotel is just a few minute walk from the Curve Theatre.
Soggiorno di 1 notte a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear M,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Buono

Jamie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Jamie,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

Sharn

Soggiorno di 2 notti a dicembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Sharn,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

10/10 Eccellente

Marcelo

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Manager was great and helped us once we arrived.
Soggiorno di 2 notti a novembre 2023
Risposta di Thao Bach , il giorno 13 gen 2024
Dear Marcelo,Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

2/10 Terribile

Rahul

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lifts did not work, phone in my room did not work. Staff were totally unhelpful and my whole floor stank of marijuana (the staffs response was "I can get some air freshener") . Avoid this hotel at all costs. Would give 0 stars if I could. Shocking. Only silver lining is that the location is good.
Soggiorno di 1 notte a novembre 2023
Risposta di Thao Bach , il giorno 30 nov 2023
Dear Valued Guest,Thank you very much for your review regarding to your stay. We are much appreciate so that we could improve to serve you better next time. My apologies for the experience that you had and definitely will look into training to make your stay more comfortable. All of Hotel Room is Non-Smoking, however there might be some other guest didn't strictly follow the rule, we will be more mindful to remind our guest when they check - in. Once again thank you for your comment and we hope yo have another chance to serve you to turn your experience around. Best regards

8/10 Buono

Lisa

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good hotel
Soggiorno di 1 notte a novembre 2023
Risposta di Thao Bach , il giorno 26 nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 Eccellente

Martin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Thao Bach , il giorno 26 nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 Scarso

Tracey

Soggiorno di 1 notte a novembre 2023
Risposta di Thao Bach , il giorno 26 nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good hotel, friendly staff
Good hotel, friendly staff, clean &t idyllic room. WiFi good enough for video conference. Breakfast a little chaotic and would benefit from more people clearing tables, topping up buffet etc.
Soggiorno di 2 notti a novembre 2023
Risposta di Thao Bach , il giorno 26 nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we appreciate that you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

4/10 Scarso

Sally

Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di Thao Bach , il giorno 26 nov 2023
Dear Guest,Thank you for your review and choosing to stay with us, we hope you can share with us your experience while staying so we could improve to serve you better.Hope to have chance to see you againThank you and best regards

10/10 Eccellente

lynn

Soggiorno di 1 notte a novembre 2023
Risposta di Thao, il giorno 28 nov 2023
Dear lynn,Thank you for your amazing review!Hope you have a good day!

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Brilliant friendly staff! Best I have come across!
The location for us was ideal as we were attending an event at Athena Theatre which turned out to be just a number of footsteps away from us. Much closer than expected. The multi-story car park patrons can use with a fixed charge was as close as you would exect to get at an hotel with ample parking. The best part of our stay was the wonderful staff who simpy could not do enough for you. They all seemed very happy in their job too which again added to our stay. Put it this way of we ever have to stay in Leicester again this hotel will be our first choice!
Soggiorno di 1 notte a ottobre 2023
Risposta di Thao Bach, il giorno 6 nov 2023
Dear Steven,You make our day! Thank you very much for your compliment and we are glad that we serve you well and your stay went smoothly.We hope you have a nice day!Best regards

6/10 Soddisfacente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Service Manager, il giorno 27 ott 2023
Dear James, Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

8/10 Buono

Milena

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Guest Service Manager, il giorno 27 ott 2023
Dear Milena, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

8/10 Buono

Moosa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2023
Risposta di Thao, il giorno 20 ott 2023
Dear Moosa,Thank you for your feedback, we are much appreciate and hope to welcome you back soon.Thank you and have a good day!

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was purely a sleep over stay, visiting family so didn’t stay around the hotel. Friendly staff that we met, would have preferred a bigger bed ( purely going on premier inn beds). Hairdryer not working. Quite noisy from outside but wouldn’t blame that on the hotel. Would have liked better parking facilities/disable parking as husband has a blue badge due to mobility problems. A little expensive just for a room to sleep in but thankful we could use tesco clubcard. Would stay again but only by using clubcard again so please don’t stop this benefit.
Soggiorno di 1 notte a ottobre 2023
Risposta di Thao Bach, il giorno 14 ott 2023
Dear guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely,

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel in convenient location for public transport, historic centre and shops. Room clean and quite spacious. Breakfast very good. Staff are pleasant and helpful.
Soggiorno di 3 notti a settembre 2023
Risposta di Thao Bach, il giorno 14 ott 2023
Dear guest,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. It is always a pleasure to receive positive feedback. I am particularly pleased that you found our hotel location excellent. I will share your comments with our team, who I am certain will be encouraged by your remarks. Here at Ramada, we continuously strive to exceed your expectations. Thank you again for sharing your experience, and we look forward to serving you in the future. Sincerely, Guest Service Manager

6/10 Soddisfacente

Shukur

Non mi è piaciuto: Comfort della camera
Ok stay
Lovely hotel but needs renovating as it’s very dated and furniture below satisfactory. The bed was very uncomfortable and cranky. The carpet on stair case was very dated and not clean. The chair for the desk was old, uncomfortable and made creeky noise, had this get this changed. The hotel stay were friendly. The breakfast was very average with limited vegetarian options. The veggie sausages were disgusting and couldn’t eat them. Requested for the sofa bed to be put down but the staff made excuses and changed my room. Again the sofa bed was open however upon directing the staff to put it down he did it after all. Called reception but no one answered so had to go down all the time.
Soggiorno di 4 notti a settembre 2023
Risposta di Thao Bach, il giorno 14 ott 2023
Dear Shukur,Thank you for taking the time to tell us about your experience at Ramada Encore by Wyndham Leicester City Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear that you did not enjoy our breakfast. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Ramada, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Guest Service Manager

10/10 Eccellente

John

Soggiorno di 1 notte a settembre 2023
Risposta di Guest Service Manager, il giorno 16 set 2023
Dear John, Thank you for sharing your review with us. We are glad you enjoyed your time at our property. We look forward to welcoming you again as our guest. Best wishes,

4/10 Scarso

Chloe

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Check in was okay, we thought we booked breakfast but they didn’t offer anything to sort it. Drops of blood on bathroom floor and when told about it they says they would clean it. We went back up and they missed half of the spots so blood was still left there! They didn’t make much of an apology at all! The fire alarm went off at half 6 in the morning and we were told it was a drunk man setting it off and again no apologies at all
Soggiorno di 1 notte a settembre 2023
Risposta di Guest Service Manager, il giorno 16 set 2023
Dear Chloe, Thank you for sharing your feedback. We are deeply sorry that you were unable to enjoy your stay. We would like to sincerely apologise that you experienced issues with our housekeeping team and fire alarm while staying with us. We will make sure to prevent any from happening. I hope you will give us a chance to welcome you again in the future. Kind regards,

10/10 Eccellente

Firat

Soggiorno di 1 notte a settembre 2023
Risposta di Thao Bach, il giorno 14 ott 2023
Dear Firat,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes, Guest Service Manager

10/10 Eccellente

Peter

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay
Soggiorno di 3 notti a settembre 2023
Risposta di Guest Service Manager, il giorno 12 set 2023
Dear Peter,Thank you for sharing your review, we are glad you enjoyed your time with us. Thank you for your remarks, we will do our best to improve in those areas and welcome you again as our guest. Best wishes,