Esterni

Recensioni per Comfort Suites Keeneland

2.5 out of 5
Comfort Suites Keeneland
3060 Fieldstone Way, Lexington, KY

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 344 su 1003 recensioni" "
Valutazione di 8 - Buono. 351 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 156 su 1003 recensioni" "
Valutazione di 4 - Scarso. 88 su 1003 recensioni" "
Valutazione di 2 - Terribile. 64 su 1003 recensioni" "

8,0/10

Pulizia

8,2/10

Personale e servizio

7,6/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Hollis

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It wasn’t 5 star but it was a comfortable place to sleep for a night.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sara, il giorno 1 mag 2024
Hello Hollis,Thank you for your feedback. We are glad to hear that you found our place comfortable for your stay.We appreciate your honesty and hope to have the opportunity to exceed your expectations in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Tracy, Manchester

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean an friendly staff
Soggiorno di 2 notti ad aprile 2024
Risposta di Sara, il giorno 1 mag 2024
Hello Tracy,Thank you for your kind words. We are delighted to hear that you had a pleasant experience with our friendly staff.We strive to provide exceptional service to all our guests, and we're thrilled that you enjoyed your stay.We look forward to welcoming you back soon.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Kay

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia
I liked that hotel was quiet. It was clean but needs a little updating.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sara, il giorno 29 apr 2024
Hello Kay,Thank you for your feedback. We are glad you found our hotel clean. We'll take your suggestion for updating into consideration as we strive to continuously improve our facilities.We hope to welcome you back for an even better experience in the future.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location
Soggiorno di 1 notte ad aprile 2024
Risposta di Sara, il giorno 29 apr 2024
Hello David,Thank you for your review. We are pleased to hear you liked our location. We hope you had a great stay overall and look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuest Relations Assocaite

10/10 Eccellente

Robert

Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Noel

Mi è piaciuto: Personale e servizio
The building was being deep cleaned when we arrived so maybe they are making strides but things did look old and a bit run down in areas. Our room looked like they just painted over things rather than fixing. Staff was very nice and helpful. Breakfast was hot and a lot of options.
Soggiorno di 1 notte ad aprile 2024
Risposta di Sara, il giorno 12 apr 2024
Hello Noel,Thank you for the perfect score. We are thrilled you had such a wonderful experience during your stay.We look forward to welcoming you back again soon.Warm Regards!Sara DrammehGuest Relations Associate

2/10 Terribile

Annalise

Soggiorno di 1 notte ad aprile 2024
Risposta di Sara, il giorno 30 apr 2024
Hello Annalise,We are sorry to hear about your disappointing experience. Please reach out to us directly so we can address your concerns and work towards making things right.Your feedback is important to us.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Soddisfacente

JOSE L

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Sara, il giorno 8 apr 2024
Hello Jose,Thank you for sharing your feedback with us. We appreciate your comments and will use them to improve our services.We hope to have the opportunity to welcome you back for a better experience in the future.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Robert

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved this hotel! Staff was very nice and it was in a great location! Will stay here again in the future!
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 5 apr 2024
Hello Robert,Thank you for your wonderful review! We are delighted to hear that you loved your stay with us and found our staff very nice. We are also glad you enjoyed our convenient location. We look forward to welcoming you back in the future.Warm Regards!Sara DrammehGuests Relations Associate

10/10 Eccellente

Miranda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was wonderful! My room card kepy deactivating every time I would leave the room and they fixed it with a smile.
Soggiorno di 3 notti a marzo 2024
Risposta di Sara, il giorno 3 apr 2024
Hello Miranda,Thank you for your kind words! We are delighted to hear that you found our staff wonderful and accommodating during your stay.We apologize for any inconvenience caused by the room card issue, but we are glad our staff resolved it with a smile. We look forward to welcoming you back!Regards, Sara DrammehGuest Relations Associate

8/10 Buono

Zhixiong

Mi è piaciuto: Pulizia e personale e servizio
Safe and quiet place, convenient to local shopping locations, clean and nice facilities.
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 3 apr 2024
Hello Zhixiong,Thank you for your positive feedback with us. We are delighted to hear that you enjoyed a safe and quiet stay with clean facilities and convenient access to local shopping locations.Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Saul

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 1 apr 2024
Hello Saul,Thank you for sending us a brief review regarding your experience with us. We are thrilled to hear that you found our services satisfactory.We value your feedback and we will forward it to our staff who I am sure will be motivated. We look forward to your next visit.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Krista

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Just want as close to our route as we hoped.
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 29 mar 2024
Hello Krista,We are delighted to hear that you found our hotel close to your location. We ensure our guests have a convenient experience and I am glad you felt at ease during your stay.Thank you for choosing us. We look forward to welcoming you back to Comfort Suites Keeneland soon!Regards,Sara DrammehGuest Relations Associate

2/10 Terribile

Mark

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We were placed in a room directly across from the only working ice machine and the elevator. It was a handicap accessible room we did not require. The pool access was one door down. Noisy and no sleep. Broken shower head that was never fixed during our 4 night stay. The manager was unwilling to relocate our room. She was very rude.
Soggiorno di 4 notti a marzo 2024
Risposta di Sara, il giorno 26 mar 2024
Hello Mark,Thank you for sending us a review regarding your recent experience at Comfort Suites Keeneland.We are sorry about your disappointing stay regarding the pool access, broken shower head, and the notice due to the ice machine.I have forwarded your concern and rest assured these issues will be addressed promptly.We hope to regain your trust in our hotel.Warm Regards!Sara DrammehGuest Relations Associate

6/10 Soddisfacente

Lee

Exercise equipment did not operate
Soggiorno di 2 notti a marzo 2024
Risposta di Sara, il giorno 26 mar 2024
Hello Lee,We apologize for the i inconvenience with the exercise equipment, our maintenance team will address this promptly to ensure a better experience for our future guests.Thank you for bringing this to our attention.Warm Regards!Sara DrammehGuest Relations Associate

4/10 Scarso

courtney

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room key didnt work on the pool area i asked the front desk about it he said nobodys will work but he has a key and the part where you scan the card was hanging off the wall, i had 6 outlets in my room and only 2 worked, the chair in my room has a very weak arm it was just dangeling on there, and i kept hearong pounding noises like someone hitting metal. The breakfast was not good the sausage was burnt only one person cookomg and setting food out, the eggs tasted so watery omly good thing was the coffee and waffle machine, and had a friend stay there as well and i paid so much more money that she did and only becuase i went through expedia never again will i do that!
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 24 mar 2024
Hello Courtney,We are sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for falling short of your expectations.We take your comments seriously and will address the issues you have raised to improve our services.Thank you for bringing these to our attention.Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Ruby, Lebanon

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
In need of updating but for the price it was adequate. Pretty sure the bottle of conditioner and lotion was opened and used. The pool entrance being right in the main entrance to the lobby and elevators was a little weird and was a major slipping hazard. Overall a decent stay.
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 24 mar 2024
Hello Ruby,Thank you for sharing your feedback with us. We appreciate your comments about the areas that need updating and we will put them into consideration for future improvements.Your insights are valuable to us, and we are glad to hear that overall you had a great stay. We look forward to welcoming you back for a more improved stay.Warm Regards!Sara DrammehGuest Relations Associate

2/10 Terribile

Bradley

Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 17 apr 2024
Hello Bradley,We sincerely apologize for falling short of your expectations during your recent stay. Your feedback is invaluable to us, and we will address the issues you encountered to improve for future guests.We hope to have the opportunity to regain your trust and provide you with a much better experience on your next visit.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Rhonda, South Charleston

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The hotel was clean & convenient with several restaurants nearby. Our room was clean & comfortable. The blow dryer in our room did not work. I called front desk to have one brought up, but was told they didn't have one since they're attached to the wall. They said they could send maintenance. By that time my hair would be dry. (Other places we've stayed have a spare blow dryer on hand for these issues.)
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 19 mar 2024
Hello Rhonda,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our hotel to be clean and convenient with several restaurants nearby, and that your room was clean and comfortable. However, we apologize for the inconvenience caused by the blow dryer in your room not working properly. We understand that this can be frustrating, and we are sorry to hear that we were not able to provide a satisfactory solution for this issue. We appreciate your feedback and will make sure to look into this matter and address it accordingly. We hope you will consider staying with us again in the future and giving us another chance to provide you with an excellent experience. If you have any further concerns, please do not hesitate to contact us directly, as we would be more than happy to assist you in any way we can.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Jane

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Sara, il giorno 18 mar 2024
Hello Jane,Thank you for taking the time to leave a review. We appreciate your feedback and are glad to hear that you had an overall positive experience during your stay with us. If there is anything specific that we could improve upon to make your next stay with us even better, please do not hesitate to let us know.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.Best regards,Sara DrammehGuest Relations Associate

4/10 Scarso

Ernestine

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 26 feb 2024
Hello Ernestine,Thank you for taking the time to provide us with your feedback. We're disappointed to hear that your experience fell short of your expectations, and we sincerely apologize for any inconvenience or dissatisfaction you encountered during your stay.Your comments are valuable to us, and we will use them to address any areas of concern and improve our services for future guests. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Oliver

Great
Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 20 feb 2024
Hello Oliver,Thank you for the perfect 5/5 review score! We're thrilled to hear that you had an excellent experience during your stay with us.Your satisfaction is our top priority, and we're delighted that we could meet your expectations.If there's anything else we can do to make your next stay even better, please don't hesitate to let us know.We look forward to welcoming you back for another wonderful stay in the future!Warm Regards!Sara DrammehGuest Relations Associate

10/10 Eccellente

Scarlet

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was very spacious and clean the bed was comfy. The only down fall was the TV had to be on 50 to hear it and when you did it sounded like a radio.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 19 feb 2024
Hello Scarlet,Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you found your room spacious, clean, and the bed comfortable.However, we sincerely apologize for the inconvenience you experienced with the TV volume and sound quality. Your feedback is important to us, and we will promptly address this issue with our maintenance team to ensure that it is resolved for future guests.We appreciate your understanding and hope that this did not significantly impact your overall enjoyment of your stay. Should you choose to stay with us again in the future, please do not hesitate to reach out if there is anything we can do to make your experience more enjoyable.Warm regards,Sara DrammehGuest Relations Associate

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Sara, il giorno 19 feb 2024
Hello John,Thank you for taking the time to share your feedback with us. We appreciate your honest review of your recent stay.We are sorry to hear that your experience fell short of your expectations and that we did not meet all of your needs during your time with us. Your feedback is invaluable to us as we strive to continually improve the quality of our services.Please know that we take your comments seriously and will use them to address any areas of concern to ensure that future guests have a more enjoyable stay.We hope to have the opportunity to welcome you back in the future and to exceed your expectations during your next visit.Warm regards,Sara DrammehGuest Relations Associate

10/10 Eccellente

Heather

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great pool and the staff was very friendly and helpful.
Soggiorno di 2 notti a febbraio 2024
Risposta di Sara, il giorno 12 feb 2024
Hello Heather,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you enjoyed our pool and that our staff made your stay memorable with their friendly and helpful service.Providing exceptional service and creating a welcoming atmosphere for our guests are our top priorities, and we are delighted that we were able to meet your expectations in both regards.Your feedback means the world to us, and we will be sure to pass along your kind words to our team. We truly appreciate your patronage and look forward to welcoming you back for another fantastic stay in the future.If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.Warm regards,Sara DrammehGuest Relations Specialist

8/10 Buono

Ramie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked that there was an indoor pool, although the pool room could have been a little bit warmer. The temperature of the water was fine but it was dreaded to get out of the water because it seemed really cold to me. Other than that everything was fantastic!
Soggiorno di 2 notti a febbraio 2024
Risposta di Sara, il giorno 12 feb 2024
Hello Ramie,Thank you for sharing your feedback with us following your recent stay at our hotel. We're delighted to hear that you enjoyed our indoor pool facility.Your comment about the pool room temperature is greatly appreciated. We apologize for any discomfort you experienced when exiting the water. We understand the importance of maintaining a comfortable environment for our guests, and we will review our heating system to ensure that the pool room temperature is adequately adjusted for a more enjoyable experience.We're thrilled to know that aside from this issue, everything else was fantastic during your stay. Your satisfaction is our top priority, and we appreciate your valuable feedback as it helps us to continually improve our services.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Sara DrammehGuest Relations Specialist

8/10 Buono

Gregory

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice and clean property, especially at this price point. Complimentary breakfast is better than continental, includes cooked items like eggs, sausage, etc.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 7 feb 2024
Hello Gregory,Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a wonderful experience during your recent stay at Comfort Suites Keeneland.It's fantastic to know that you found our property to be nice and clean, especially considering the value you received at our price point. We take great pride in maintaining a high standard of cleanliness throughout our hotel, and we are thrilled that it was reflected in your experience.We're also glad to hear that you enjoyed our complimentary breakfast offerings. We strive to provide a variety of options to cater to all our guests' preferences, and we're delighted that you found our cooked items like eggs and sausage to your liking.Your satisfaction is our top priority, and your feedback serves as encouragement to our team to continue delivering exceptional service to all our guests.We hope to have the pleasure of welcoming you back to Comfort Suites Keeneland in the future for another enjoyable stay!Warm regards,Sara DrammehGuest Relations Specialist

10/10 Eccellente

Ciera

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The staff was friendly and our room was perfect. Plenty of space, very clean, and the beds were so comfy.
Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 7 feb 2024
Hello Ciera,Thank you for choosing to stay with us at Comfort Suites Keeneland and for taking the time to share your experience! We are thrilled to hear that you had an enjoyable stay with us.It brings us great joy to know that you found our staff to be friendly and that your room met your expectations. Providing exceptional service and comfortable accommodations are our top priorities, and we are delighted that we were able to deliver on both fronts during your visit.Your kind words about the cleanliness of your room and the comfort of the beds are truly appreciated. We take great pride in maintaining high standards of cleanliness and ensuring that our guests have a restful night's sleep.We are grateful for your positive feedback, and we hope to have the pleasure of welcoming you back to Comfort Suites Keeneland for another fantastic stay in the future. If there is anything else we can assist you with, please do not hesitate to reach out.Warm regardsSara DrammehGuest Relations Specialist

10/10 Eccellente

Vanessa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly rooms were clean
Soggiorno di 2 notti a febbraio 2024
Risposta di Sara, il giorno 6 feb 2024
Hello Vanessa,Thank you for taking the time to provide feedback about your recent stay at Comfort Suites Keeneland. Your opinion is valuable to us, and we appreciate the opportunity to address your concerns.While we are glad to hear that you chose to stay with us, we regret that your experience did not meet your expectations fully. Your feedback helps us identify areas where we can improve to provide a better experience for our guests.We would love to learn more about your specific concerns and how we can better serve you in the future. If you would be willing to share additional details about your stay, please feel free to reach out to us directly.Thank you again for your feedback, and we hope to have the opportunity to welcome you back for an improved experience.Warm regards,Sara DrammehGuest Relations Specialist

10/10 Eccellente

Gregory

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and well appointed property for this price range. They offer a real breakfast: eggs, sausage, waffle makers/irons, fruit, yogurt, etc.
Soggiorno di 1 notte a gennaio 2024
Risposta di Sara, il giorno 6 feb 2024
Hello Gregory,Thank you for your kind words about your recent visit to Comfort Suites Keeneland.I am glad you found our hotel services very convenient and perfect to your expectations.It is always a pleasure to receive heartwarming reviewsfrom our guests.I appreciate your loyalty, we look forward to having you again soon.Warm Regards!Sara DrammehGuest Relations Specialist

4/10 Scarso

Amelia

Soggiorno di 1 notte a febbraio 2024
Risposta di Sara, il giorno 21 mar 2024
Hello Amelia,Thank you for sharing your feedback with us. We are sorry to hear about your recent experience during your stay. Your feedback is valuable to us, and we sincerely apologize for falling short of your expectations.Warm Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Deborah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The rooms were clean & very nice breakfast
Soggiorno di 1 notte a gennaio 2024
Risposta di Sara, il giorno 6 feb 2024
Hello Deborah,Thank you for sending us a review regarding your recent stay at Comfort Suites Keenland.I am glad you liked our services, it is always a pleasure to make guests feel at home during their stay.Our hotel takes pride in its clean and spacious rooms. We hope you contact us whenever you are in town, it will be our pleasure to help you with reservations.Warm Regards!Sara DrammehGuest Relations Specialist

8/10 Buono

Crystal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Sara, il giorno 16 gen 2024
Hello Crystal,Thank you for sending us a review regarding your recent stay at our hotel.We are thrilled to learn that you enjoyed your stay with us.We look forward to creating more great memories with you In the future.Regards!Sara DrammehGuest Relations Specialist

8/10 Buono

Curtis C

Mi è piaciuto: Pulizia e personale e servizio
Convenient location for U of KY Hospital.
Soggiorno di 2 notti a gennaio 2024
Risposta di Sara , il giorno 9 gen 2024
Hello, Thank you for sending us a review regarding your recent stay at our hotel. We appreciate that you enjoyed your stay with us.we look forward to seeing you again soon.Regards!Sara Drammeh.Guest Relations Specialist

10/10 Eccellente

Yasiel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Sara, il giorno 9 gen 2024
Hello,Thank you for sending us a heartwarming review regarding your recent stay at our hotel.We are glad you had a great stay with us. Please do recommend us to your friends and colleagues.We will be happy to have you again soon.Best Regards!Sara DrammehGuest Relations Associate

8/10 Buono

Robin

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Sara , il giorno 9 gen 2024
Hello, Thank you for sending us a brief review. Your feedback is important to us.We are glad you had a great stay with us.We look forward to seeing you again soon.Regards!Sara DrammehGuest Relations Specialist

10/10 Eccellente

James

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was great and very helpful nice place
Soggiorno di 3 notti a dicembre 2023
Risposta di Sara , il giorno 10 gen 2024
Hello, Thank you for sending us a review regarding your stay at our hotel. We are glad you had a great stay with us.It was great doing business with you and we hope to see you again soon.Regards!Sara DrammehGuest Relations Specialist

10/10 Eccellente

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Phatima, il giorno 21 dic 2023
Hello Andrew,Thank you for taking the time to share your 5/5 review! We're delighted to hear that you had a positive experience during your stay with us.We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another excellent stay in the future.Warm regards,

2/10 Terribile

Shaconna

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Creepy crawlee
The hotel is run down. I had to kill roaches, and the place could use a complete renovation. The doors are not solid. The housekeeper is nice. The male at front desk is nice and that’s it. The washer is broken but the dryer works. They do not have weights and the gym is a tiny room.
Soggiorno di 2 notti a dicembre 2023
Risposta di Phatima, il giorno 21 dic 2023
Hello Shaconna,Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the issues you encountered, and we appreciate your honest evaluation.We understand the importance of these amenities, and we will work diligently to rectify the issues you've highlighted. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Sincerely,

10/10 Eccellente

Esperanza

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Phatima, il giorno 21 dic 2023
Hello Esperanza,Thank you for taking the time to share your 5/5 review! We're delighted to hear that you had a positive experience during your stay with us. We appreciate your choosing our hotel, and we look forward to the opportunity to welcome you back for another excellent stay in the future.Warm regards,

8/10 Buono

Shuichi

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Phatima, il giorno 21 dic 2023
Hello Shuichi,Thank you for taking the time to share your feedback, and we appreciate your 8/10 review. We're glad to hear that your experience was positive overall, but we also recognize that there might be areas where we can improve.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for an even better stay in the future.Best regards,

10/10 Eccellente

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and comfortable. Very nice staff!
Soggiorno di 3 notti a novembre 2023
Risposta di Phatima, il giorno 21 dic 2023
Hello Andrew,Thank you for sharing your positive feedback! We're delighted to hear that you found our hotel clean and comfortable and that our staff made a positive impression. We look forward to the pleasure of welcoming you back for another enjoyable stay.Thank you for choosing our hotel!Best regards,

10/10 Eccellente

leah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 29 nov 2023
Hello Leah,Thank you so much for your kind words and positive feedback regarding your recent stay at our hotel. Your satisfaction is our top priority, and we're thrilled to have met your expectations.It was a pleasure having you as our guest, and we look forward to the opportunity to welcome you back for another very nice stay in the future.Warm regards,

10/10 Eccellente

Suzette

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good customer service
Soggiorno di 2 notti a novembre 2023
Risposta di Phatima, il giorno 29 nov 2023
Hello Suzette,We're absolutely thrilled to learn that you had a flawless experience during your recent stay with us, awarding us a perfect 5/5 score! Thank you for taking the time to share your positive feedback.We sincerely appreciate your choice to stay with us and look forward to welcoming you back for another outstanding experience in the future.Warm regards,

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 29 nov 2023
Hello Susan,We're absolutely thrilled to learn that you had a flawless experience during your recent stay with us, awarding us a perfect 5/5 score! Thank you for taking the time to share your positive feedback.We sincerely appreciate your choice to stay with us and look forward to welcoming you back for another outstanding experience in the future.Warm regards,

4/10 Scarso

Sarah

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
The staff was friendly enough but the cleanliness of the rooms was unfortunately terrible. The bathroom looked like it had not been cleaned at all. There was hair in the tub and all over the floor so you could tell it had not been vacuumed. I could write my name in the dust where the toilet paper was sitting. Which tells me it had not been cleaned in a while. There was also toothpaste smashed all over the counter. There was mold in the bathroom which I believe was from a leaky pipe which I think they were addressing. The price of the room was good for just one night but the cleaning staff really needs to be addressed because I probably wouldn’t stay there again because of that reason alone. I seriously wondered if the sheets had even been changed only because the bathroom was so filthy.
Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 29 nov 2023
Hello Sarah,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and apologize for the cleanliness issues you encountered. Your experience does not align with the standards we strive to maintain, and we are taking immediate action to address the concerns you raised.We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Thank you for bringing these matters to our attention.Warm regards,

8/10 Buono

James

Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 29 nov 2023
Hello James,Thank you for taking the time to share your feedback on your recent stay with us. We greatly appreciate your input, and we're pleased to hear that your overall experience earned us an 8/10 rating.Your satisfaction is our top priority, and we value your feedback as it helps us identify areas for growth and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even more exceptional experience.Once again, thank you for choosing to stayRegards,

10/10 Eccellente

Kevin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were very happy that our hotel stay did not negatively affect what was more important to us...our trip and destination.
Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 17 nov 2023
Hello Kevin,Thank you for sharing your feedback about your recent stay with us. Ensuring that our guests have a seamless and enjoyable experience is always our top priority. We appreciate your understanding and positive outlook regarding your overall trip despite any challenges you may have encountered during your stay with us.Thank you for choosing us, and we look forward to the possibility of serving you better in the future.Warm regards,

10/10 Eccellente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Basic room with awesome staff
Basic chain hotel about 20 minutes from Downtown. We came into town for a concert and was running behind due to an accident on the way. The desk clerk, Stephanie took time out to recommend a cab company that worked out perfectly. Facility was a little worn but clean. Ate breakfast at a Waffle House that was very very close but the breakfast there looked good. Price was phenomenal compared to Downtown prices.
Soggiorno di 1 notte a novembre 2023
Risposta di Phatima, il giorno 16 nov 2023
Hello,Thank you for taking the time to share your recent experience at our hotel. We're thrilled to hear that despite the unexpected delay you encountered on your way to the concert, Stephanie, our desk clerk, was able to assist you by recommending a reliable cab company. While we strive to maintain our property to the highest standards, we understand that wear and tear can occur over time. We take pride in offering competitive rates compared to Downtown prices while maintaining a high standard of service.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another visit soon and hope to provide an even better experience during your next stay.Best Regards,

10/10 Eccellente

Linda

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is one of our favorite hotels. It has an okder hotel with a European feel. It reminded us so much if hotels we’ve stayed in in Italy
Soggiorno di 2 notti a novembre 2023
Risposta di Phatima, il giorno 16 nov 2023
Hello Linda,Thank you immensely for your kind words and for considering our hotel as one of your favorites. Your feedback means the world to us!We're absolutely thrilled to hear that our establishment with its older charm and European ambiance resonated with you and brought back fond memories of your stays in Italy.We take pride in offering a distinctive atmosphere that sets us apart and makes each stay a memorable experience. Thank you once again for your patronage and for sharing your wonderful thoughts. We can't wait to welcome you back for another delightful stay that evokes those cherished memories.Warm regards,