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Recensioni per Best Western Greater London Hotel

3 out of 5
Best Western Greater London Hotel
60 Cranbrook Road, Ilford, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 54 su 242 recensioni" "
Valutazione di 8 - Buono. 91 su 242 recensioni" "
Valutazione di 6 - Soddisfacente. 47 su 242 recensioni" "
Valutazione di 4 - Scarso. 23 su 242 recensioni" "
Valutazione di 2 - Terribile. 27 su 242 recensioni" "

8,0/10

Pulizia

8,0/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Incoforme, Milano

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
In poche parole non lo ho neanche visto,non mi hanno neanche dato un buonoper usarlo
Soggiorno di 3 notti a dicembre 2019
Risposta di Manager, il giorno 18 dic 2019
Dear Guest, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We would like to kindly ask you to provide us more details about your recent stay, where we can found weakness part of our service. Thank you again for taking the time to complete the survey. Sincerely, Stephen Manager Best Western Greater London Hotel

10/10 Eccellente

Antonio, Vasto (Italy)

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and comfortable hotel very close to the rail station in Ilford. People working there are very friendly, the hotel is clean and situated in a quiet zone.
Soggiorno di 4 notti a novembre 2019
Risposta di Stephen, il giorno 5 dic 2019
Dear Antonio, Thank you for your prompt email and choosing to stay with us at the Best Western Greater London Hotel. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Stephen Manager Best Western Greater London Hotel

8/10 Buono

LUIGI

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Buona posizione, buon rapporto qualità prezzo.
Buona posizione vicino alla fermata Tfl Rail con collegamenti frequenti e veloci per il centro di Londra. Camere Piccole ma confortevoli. Mancanza di climatizzazione delle stanze. Colazione buona, anche se poca scelta di dolci. La moquette e presente ovunque, sia nella aree comuni che nelle stanze. Per l'igiene e la pulizia sarebbe meglio una pavimentazione diversa.
Soggiorno di 2 notti a giugno 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Grazioso albergo a due passi dalla stazione del treno e con di fronte la fermata degli autobus, ottimo per chi vuole spendere il giusto e trovarsi comodamente a nemmeno 30 min dal centro di londra. Ottimo rapporto qualità prezzo e la colazione merita, in perfetto stile English breakfast . Mi sono trovata molto bene.
Soggiorno di 3 notti a gennaio 2019
Risposta di Ramona, il giorno 16 ott 2019
Dear Guest, We very much appreciate your comments regarding your stay at the Best Western Hotel. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Looking forward to seeing you again. Kind regards, Best Western Greater London Hotel

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a gennaio 2019
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

8/10 Buono

Viaggiatore verificato

OTTIMO COMPROMESSO
Posizione ottima per raggiungere centro, stazione a due passi. Ottimo compromesso qualità/prezzo.Camere confortevoli e pulite. Migliorabile la professionalità del personale di sala, poco sorridente. Pulizia zona colazione da migliorare, tovagliette appiccicose.
Soggiorno di 3 notti a settembre 2018
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Comodo ma senza comfort
Hotel pulito, dimensioni della camera ridotte ma comunque confortevoli per essere a Londra. Unica pecca la mancanza di aria condizionata soprattutto al piano secondo; la camera era molto calda e la temperatura quasi insopportabile.
Soggiorno di 2 notti a maggio 2018

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ben servito dai mezzi pubblici e personale molto gentile e disponibile
Soggiorno di 3 notti a novembre 2017
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
L'hotel è carino, camera un Po piccola, ma chi se ne frega noi andavamo li solo a dormire..l'unico difetto li e la zona poco raccomandabile pieno pieno di etnie diverse da avere paura a tornare in albergo troppo tardi. Cmq per il resto tutto molto bene
Soggiorno di 3 notti a ottobre 2017
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

6/10 Soddisfacente

Antonella, Firenze

Mi è piaciuto: Personale e servizio
Personale gentile,buona pulizia.
Sono arrivata in albergo e la signorina alla recepion,mi ha fatto notare che nel soggiorno non era compresa la colazione,nonostante avessi telefonato a Expedia per confermare che ci fosse.Ho chiamato un operatore di Expedia e mi dice che me la rinborseranno.LA signorina dopo un po' ha detto all'operatore che andava bene e che mi avrebbero dato la colazione.Ho pensato che ,essendo Londra e loro sono molto precisi e severi, l'hotel deve aver fatto un grosso sforzo per accontentarmi e questo mi ha reso felice.
Risposta di Cristina, il giorno 17 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

6/10 Soddisfacente

Marina, Roma

Mi è piaciuto: Pulizia
E' andata ...
Sicuramente per Londra ė un albergo più che dignitoso, ma per Best Western mi aspettavo di più. Ho viaggiato con mio marito e ci hanno dato una camera in teoria matrimoniale. Il letto doppio era attaccato sotto la finestra, che per aprirla o chiuderla ti dovevi arrampicare sullo stesso. La camera era letteralmente un forno (non perché fossero accesi i riscaldamenti, ma perché il sole batteva sulla finestra), nessuna aria condizionata. Ho chiesto alla reception se possibile per un ventilatore e mi è stato risposto che purtroppo erano già stati dati tutti via agli altri ospiti del 3° piano, comunque quando siamo ritornati più tardi dopo una passeggiata abbiamo trovato il ventilatore in camera. Il bagno era grande e pulito. Aveva una bella doccia "walk-in" grande. La colazione, inclusa nel prezzo, era full English breakfast . Ė stata molto buona a parte le "poched eggs " che, secondo me, erano troppo cotte ed il Turkish bacon, che bacon non era di sicuro, era tipo una sorta di coppa che hanno fritto e che non ho gradito. Tutto il resto andava benissimo. L'albergo si trova molto vicino alla stazione di Ilford, comodo per arrivare al centro di Londra. Che dire, noi abbiamo pagato una tariffa agevolata, che sicuramente non avremmo avuto gli stessi servizi in un "albergo " più centrale.
Risposta di Cristina, il giorno 17 ott 2019
Dear Guest, Thank you so much for your feedback.Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Buona sistemazione ad Ilford
Piccolo albergo ma molto curato con personale gentile. Situato ad Ilford, non una bellissima zona sopratutto la sera ma molto comodo in quanto è a 100 dalla stazione per cui in 10 minuti si è a Liverpool Street. Si può mangiare la tipica colazione inglese.
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

10/10 Eccellente

Sonia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Enrica, Roma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
BUON HOTEL...
Buon hotel, ottimo staff ( sempre disponibili,gentili e cordiali) eccellente pulizia e buona colazione! L'hotel è ben collegato con stazioni bus e metro. Non è centrale ma si raggiunge tutto con faciltà. La zona non è bellissima di notte ma consiglierei questo hotel a chi cerca un hotel con un buon rapporto qualità prezzo ma che è disposto a muoversi con i mezzi per raggiungere il centro.

10/10 Eccellente

antonina, Firenze

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Albergo eccellente,prezzo giusto,personale forte.
In questo albergo go trovato,tutto quello che cercavo,pulizia, colazione varia e abbondante,personale disponibilissimo,carino e cordiale.Lo consiglio a tutti quelli che vogliono fare una vacanza a Londra.
Risposta di Cristina, il giorno 16 ott 2019
Dear Guest, Thank you so much for a short but very positive feedback. We are very delighted to read your comments about excellent service as this is what we aim for. We are looking forward to welcoming you back in the nearest future!

2/10 Terribile

Suman

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
We were moved to another hotel which house refugee's & other’s that had two 24 hr security guards. Why? So really felt unsafe. We had two gentlemen follow us in a car? Why? This should not be allowed, we should of been told & words cannot express the frighteningly terrible experience.
Soggiorno di 1 notte a maggio 2023
Risposta di Best Western London Ilford Hotel, il giorno 4 lug 2023
Dear Guest,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western London Ilford Hotel

8/10 Buono

Per

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sentralt i forhold til jernbane.
Best Western har flere bygninger den jeg ble vist til ligger i Argyle Road ikke langt fra Cranbrook Road. Stille og rolig gate ikke noe støy verken ute eller inne. Kun noen hundre m fra Ilford Station.
Soggiorno di 3 notti a gennaio 2023
Risposta di Best Regards, Hotel team , il giorno 8 feb 2023
Dear Guest, Thank you very much for your time and wonderful feedback. We are thrilled to read that you enjoyed your stay with us. We hope to see you again in the nearest future. Best Regards, Hotel Team

6/10 Soddisfacente

Poonum

I had a reservation to start at greater London best western, however I was placed in a different location best western on argyle rd. That hotel room was old, best down with disturbances day and night. I was asked to switch hotels last night to actual greater London best western day before check out last minute. It was a major inconvenience to make me switch hotels last minute. I am requesting a partial refund for the inconvenience.
Soggiorno di 3 notti a dicembre 2022
Risposta di General Manager, il giorno 13 dic 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 Buono

Alain

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Le plus apprécié dans cette hôtel est le personnel une gentillesse.et très professionnel. Le plus déplaisant dans l'hôtel ou j'ai séjourné, c'est le manque d'insonorisation des chambres.
Soggiorno di 5 notti a dicembre 2022
Risposta di General Manager, il giorno 13 dic 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

8/10 Buono

PRITHWIRAJ

Soggiorno di 2 notti a dicembre 2022
Risposta di General Manager, il giorno 13 dic 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

6/10 Soddisfacente

Erik

Soggiorno di 3 notti a novembre 2022
Risposta di General Manager, il giorno 13 dic 2022
Dear GuestThank you for completing our survey regarding your recent stay at our property.Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.We hope you will come back and see us again soon.StephanManagerBest Western Greater London Hotel

4/10 Scarso

David

Soggiorno di 1 notte a ottobre 2022
Risposta di Best Western Greater London Hotel, il giorno 21 nov 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PManagerBest Western Greater London Hotel

2/10 Terribile

claire

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Pulizia
Très mauvaise place trop de passant , personnelle pas souriant politique de l’hôtel, mediocre, chambre trop mal située trop loin de la sorti si vous voulez fumez vous restez sur le trottoir devant un arrêt de bus devant la porte de l’hôtel, , à ne pas conseiller
Soggiorno di 1 notte a ottobre 2022
Risposta di General Manager, il giorno 16 ott 2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe, Stephan Manager Best Western Greater London Hotel.

8/10 Buono

Petr

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice hotel with a strong wifi signal. Located in a nice area and surrounded by stores and cafes, couple of great pubs nearby. The only minus - breakfast isn’t worth £7 at all.
Soggiorno di 4 notti a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Buono

Sara

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel. Great location for local shops and train station
Soggiorno di 2 notti a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

6/10 Soddisfacente

Estella

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
My stay
I found all the staff to be friendly. I did have a problem, which was sorted out. But, when the problem came back, the receptionist wondered if I'd done it (which wasn't true).
Soggiorno di 10 notti a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Buono

Mez

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All around a pleasant stay
Soggiorno di 1 notte a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terribile

Shariful

Soggiorno di 6 notti a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

8/10 Buono

Amaechi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Anonymous
Great place but no good WiFi Clean and quiet. Facilities up to date. Good customer service Rooms are in good condition. Relaxing.
Soggiorno di 1 notte a settembre 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terribile

Craig

Soggiorno di 1 notte ad agosto 2022
Risposta di Stephan, il giorno 2 ott 2022
Dear Guest,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Stephan PlitosGeneral ManagerBest Western Greater London Hotel

2/10 Terribile

Lavar

Soggiorno di 1 notte a luglio 2022

8/10 Buono

Lynne

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely room, executive suit, shame that the beds were a little uncomfortable, new mattresses or some extra padding would of made my stay perfect.
Soggiorno di 2 notti a giugno 2022
Risposta di General Manager, il giorno 29 giu 2022
Dear Lynne, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. Thank you again for your feedback. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Stephan Plitos General Manager Best Western Greater London Hotel

8/10 Buono

John

Soggiorno di 1 notte a maggio 2022
Risposta di Stephan, il giorno 24 mag 2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stephan Manager

2/10 Terribile

Dagem

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I was asked £50 deposite on arrival, the person who was at the reception said if im not willing to deposit £50 that i have to leave the property in a very harsh manner, already the amount i paid for a single night (£179) is extremely expensive for a very small room like that. I also been told on arrival breakfast serve until 10am in the morning considering that went downstairs at 9:45am however the person in the kitchen said they stopped serving at 9.30am. Very expensive price for a poor customer service and room quality
Soggiorno di 1 notte a maggio 2022
Risposta di Manager, il giorno 19 giu 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

2/10 Terribile

Nick

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e comfort della camera
Parking is pants
The description said free parking first come first served but in reality they only have 8 to 10 spaces approx then you have to park on the street but as it’s single yellow line only from 630 pm . If this was in the description I wouldn’t have stayed here .
Soggiorno di 4 notti a maggio 2022
Risposta di Manager, il giorno 19 giu 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe.

4/10 Scarso

Lesley

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
When booking I thought I was coming to stay at a Best Western hotel. Sadly it was Best Western by name only. The room small but was ok for a night. It was a little further out from central London than I thought but a little more research would of corrected this. There is no bar to enjoy a relaxing drink and your breakfast area is in the recpetion area. We booked breakfast thinking it was going to be a full english as photographed on their website. However cereal, toast, jams , fruit, cheese & hard boiled eggs was all that was on offer. If a full english was available we werent told. We were informed of breakfast times but nothing more than this. We arrived very late so at the time we werent aware that the reception area was our breakfast area, we werent told this either. Upon arrival they take a deposit which im ok with. However, on leaving you are then told it will take 3-5 working days to be returned to you which im not happy about. In todays world of technology there are better ways to secure these desposits without leaving the customer £50 out of pocket for almost a week. If your looking for a stop gap for a night its fine & if you want a basic breakfast its fine but sadly not Best Western at its best.
Soggiorno di 1 notte a maggio 2022
Risposta di General Manager, il giorno 6 mag 2022
Dear Lesley, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We are sorry that you did not like our Continental Breakfast, normally, we do not receive this type of feedbacks about weekday breakfast. Please accept our apologies but cooked breakfast is served during weekend only. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future. Because we value your business, we would like to provide you with a 15 percent discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation. Sincerely, General Manager Best Western Greater London Hotel

10/10 Eccellente

Saryu

Viaggio con famiglia e bambini piccoli
Was okay not the greatest
Soggiorno di 2 notti ad aprile 2022
Risposta di Manager, il giorno 5 mag 2022
Dear Valued Guest, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely, Best Western Greater London Hotel

10/10 Eccellente

NAOKI

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They kindly arranged early check-in. Very helpful.
Soggiorno di 2 notti ad aprile 2022
Risposta di Stephan, il giorno 18 apr 2022
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey.

2/10 Terribile

Jessica

Soggiorno di 1 notte a febbraio 2022

8/10 Buono

Feisal

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Basic but ok
Soggiorno di 1 notte a marzo 2022
Risposta di General Manager, il giorno 31 mar 2022
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Stay Safe. Kind Regards, Stephan

8/10 Buono

Olufunke

Soggiorno di 1 notte a novembre 2021
Risposta di General Manager, il giorno 1 dic 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 Buono

Farida

Viaggio di lavoro, Viaggio con la famiglia
Housekeeping needs improvement
Soggiorno di 4 notti a ottobre 2021
Risposta di General Manager, il giorno 18 ott 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. Stay Safe. Stephan

8/10 Buono

mikkie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2021
Risposta di Stephan, il giorno 22 set 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

4/10 Scarso

alex

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Nice room but needs tlc
Good location - real friendly staff - room was good but dirty in places - shower had a real old plaster stuck on handle - dust everywhere on skirting boards - I really hurt my toe walking from room to shower from the fixing on a door bar - see pics but other than that good stay
Soggiorno di 2 notti ad agosto 2021
Risposta di General Manager, il giorno 22 ago 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Regards,

4/10 Scarso

alex

Soggiorno di 2 notti ad agosto 2021
Risposta di Stephan, il giorno 22 set 2021
Dear Valued Customer, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Regards General Manager

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I drove down 4 hours from my home place there wasn’t enough parking and I explained to the hotel prior to booking that I wanted enough parking for 2 vehicles as I would used the hotel all the time That wasn’t the case when I got there I checked in for one hour and drove 4 hours home I was very disappointed
Soggiorno di 5 notti a marzo 2021
Risposta di Stephan, il giorno 18 mar 2021
Dear S Miah, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Buono

Yinka

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Okay for the price
Lovely reception with nice (although small) clean room. The only issue I have is the bed, the bed needs upgrading. I have a back pain which has started to heal, but one night on the bed made my back pain worse.
Soggiorno di 1 notte a febbraio 2021
Risposta di Stephan, il giorno 10 mar 2021
Dear Guest, Thank you for completing our survey regarding your recent stay at our property. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. Your health and safety remain paramount. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. If I can be of assistance in the future, please don't hesitate to contact us. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Stay Safe. Stephan

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Parking is difficult
Soggiorno di 1 notte a dicembre 2020
Risposta di Stephan, il giorno 21 dic 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

4/10 Scarso

Priscila

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Low standard I’m afraid
The staff is friendly. That’s pretty much it. The toilet was dirty, doors, door frames, walls were clearly not cleaned ages ago. Rusty stuff in the shower. The parking is not exactly next door. I was given a slip to a parking that was locked. You can hear everything that goes on on the rooms next door.
Soggiorno di 1 notte a novembre 2020
Risposta di Stephan, il giorno 21 dic 2020
Dear Guest, Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best Western Greater London Hotel

8/10 Buono

Sam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely, clean and great staff
Gentlemen that booked us in was lovely, welcoming and made you feel at home, room was clean and basic but everything you need, small ish but good enough for our weekend break, quiet and staff were helpful, would stay again
Soggiorno di 2 notti a ottobre 2020
Risposta di Stephan, il giorno 29 ott 2020
Dear Sam, Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand. Sincerely, Management