Ingresso della struttura

Recensioni per DoubleTree by Hilton London Victoria

4 out of 5
DoubleTree by Hilton London Victoria
2 Bridge Place, Victoria, London, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 447 su 1003 recensioni" "
Valutazione di 8 - Buono. 304 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 121 su 1003 recensioni" "
Valutazione di 4 - Scarso. 81 su 1003 recensioni" "
Valutazione di 2 - Terribile. 50 su 1003 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Daniela

Soggiorno di 1 notte a febbraio 2023
Risposta di Diana Dumitrescu, il giorno 16 feb 2023
Dear Daniela,Warm greetings from Double Tree London Victoria and thank you for taking the time to share your recent experience with us and for giving a good feedback.We look forward to welcoming you back to our hotel next time you will travel to our area.Please let me know if we can assist with any arrangements.Kind regards,Diana Dumitrescu,Guest Relations manager

8/10 Buono

Luca

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ottima posizione e colazione ben fornita. Personale sempre cortese
Soggiorno di 3 notti a ottobre 2022
Risposta di Diana Dumitrescu, Guest Relations Manager, il giorno 9 ott 2022
Dear Luca,Warm greetings from Double Tree London Victoria and thank you for taking the time to share your recent experience with us and for giving a good feedback. We look forward to welcoming you back to our hotel next time you will travel to our area. Please let me know if we can assist with any arrangements.Kind regards,Diana Dumitrescu,Guest Relations Manager

10/10 Eccellente

Marco, Milano

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personale gentile e disponibile. Tutto ottimo per la categoria dell’hotel
Soggiorno di 7 notti a novembre 2021
Risposta di Clementina Scarpato - GRM, il giorno 5 dic 2021
Dear Marco, We are truly heartened to receive your generous review of DoubleTree by Hilton – London Victoria. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future. Kind Regards, Clementina Scarpato, Guest Relations Manager

6/10 Soddisfacente

Marzio

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Non un 4 stelle
All'arrivo, quasi alle 15, la camera non era pronta, quando avrebbe dovuto esserlo alle 14. Moquette sporca, bicchieri sporchi. Pur essendo un 4 stelle, minibar vuoto "Non lo riempiamo mai". Imbarazzante. Chiesto acqua minerale (piccola) in camera, 7 pounds. La camera non viene rifatta. Solo su richiesta. Come giustificazione "non vogliamo disturbare". Imbarazzante 2. Niente accappatoio.
Soggiorno di 2 notti ad agosto 2021

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Posizione comoda. La struttura è gradevole anche se rispecchia più un 3 stelle. Assenza in camera di alcuni servizi es. Asciugacapelli non presente, TV malfunzionante, rotolo di carta igienica quasi finito.
Soggiorno di 1 notte a dicembre 2019

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buona posizione centrale, colazione varia, camera ben pulita e spaziosa.
Soggiorno di 3 notti a novembre 2019

8/10 Buono

Viaggiatore verificato

Soggiorno di 3 notti a settembre 2019

10/10 Eccellente

Clarion

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great property. Very comfortable.
Soggiorno di 1 notte a maggio 2024

2/10 Terribile

Michael Angelo

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Chose a family room to stay in room was 28c I was told they couldn’t move us to a new room. Offered a fan instead, no soap or conditioner in room. Following day still didn’t have any room available even though people were checking in/out. Moved to a different hotel same chain. Better room, better rate phenomenal service. Stay away from this hotel.
Soggiorno di 3 notti a maggio 2024

4/10 Scarso

andrew

Viaggio con la famiglia
When we first entered the front desk was under construction with no direction as to how to complete check in. Wandered to the front desk and waited, someone finally came out from a back office. The air conditioner in our room didn’t work, when we asked them to look at it, it was clear two maintenance men went into our room but did not fix it or give any answers as to why they did not fix it. The thermostat was sent to 33C (91F). No matter how many times we lowered the temp, it did not cool down and just reset itself back to 33c. We basically slept in a sauna for two days.
Soggiorno di 2 notti a maggio 2024
Risposta di Rollyn , il giorno 15 mag 2024
Dear Andrew,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

sudhir

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relations Manager, il giorno 9 mag 2024
Good Evening,I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Buono

Charlotta

Viaggio con la famiglia
Prima locatie. Door ligging bij Victoria station kun je alle kanten uit. Veel bussen en metro naast de deur.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Manager , il giorno 7 mag 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Eccellente

Paul, St. John's

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good except, we left the room at 8 am & placed the Service Room Please tag on the outside door knob. Came back after 4 pm to an unserviced room.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Manager , il giorno 7 mag 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad to hear you had an amazing stay.We are very sorry to hear that you were unhappy with the unserviced room. We appreciate your feedback and are grateful that you have brought this to our attention. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Eccellente

Roslyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the location, service and attention were wonderful. We would stay again. breakfast was delicious. Everyone was most helpful. We enjoyed our room. The bathroom is a little tired.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relations Manager , il giorno 3 mag 2024
Good Evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Buono

Lori

Viaggio di lavoro
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It was an okay place to stay. Convenient for nearby food. A bit noisy. A little run down and shabby. Stacks of dirty linens in the stairways.
Soggiorno di 6 notti a marzo 2024
Risposta di Guest Relations Manager , il giorno 30 apr 2024
Good Afternoon, Thank you for taking the time to share with us your experience about your recent stay.Please accept our most sincere apology for the discomfort you might have experienced due to the raised issue. We pride ourselves on the great quality of our product, and it is always our goal to consistently provide the highest quality in both product and service and I deeply apologize that we did not meet that goal on this occasion. Your feedback has been forwarded to the relevant managers to conduct an investigation and assess any changes or further training required to ensure there is no repeat.It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania AlexandrescuGuest Relations Manager

10/10 Eccellente

Edward

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice Hotel with restaurant. Nice staff. Across the street from Victoria Train Station with fast food and 1 or 2 restaurants. Lots of other restaurants just blocks away. Walk to Buckingham Palace. Take the train to Windsor Castle. Great location - taxi’s close by.
Soggiorno di 12 notti ad aprile 2024
Risposta di Rollyn, il giorno 22 apr 2024
Dear Edward,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

fung

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
this is great just a few minutes to from the airport.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relations Manager , il giorno 2 apr 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

8/10 Buono

Sonesinh

Mi è piaciuto: Pulizia
Soggiorno di 4 notti a marzo 2024
Risposta di Rollyn, il giorno 3 apr 2024
Dear Sonesinh,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Scott

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Manager , il giorno 2 apr 2024
Good evening, I would like to thank you for taking the time to share with us your experience about your recent stay. We are delighted to see that you enjoyed your stay. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Eccellente

Jeanette

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
My room was right by the train tracks and was a filthy mess! So many stains on the wall, tea kettle, sink faucet and floor. The bed had hair and stains on it. I wouldn’t be surprised if house keeping never changed the bedding from the last guest! There was someone else’s food STILL in the fridge! Five minutes after I got to the room, the receptionist called to ask me was I OK with the room. When I explained to her, I didn’t know I was going to be next to the train tracks and that its a lot of noise outside PLUS the room didn’t seem very clean. The receptionist said she would speak to her manager. She called back two minutes later saying they have no control of the trains and that it typically stops running around 9 PM. What was the point of her asking how I feel about the room if she’s not gonna give any solutions!? The manager could’ve easily asked if I wanted to change rooms further away from the train tracks. But she didn’t because they truly don’t care and it’s just their policy to ask. The next day I woke up with an insect on my pillow right by my head! I left for the day for 10 hours and when I came back, my room wasn’t cleaned. I had to go downstairs and let the receptionist know that no one cleaned my room and I needed fresh towels. The day before check out, I got a call from the receptionist asking how my stay was. I didn’t even waste my time explaining it because I know they weren’t going to do anything about it. I just decided to make my notes to post online.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Manager , il giorno 31 mar 2024
Good evening,Thank you for taking the time to share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future. Kind regards, Stefania Alexandrescu Guest Relations Manager

8/10 Buono

Rory

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Rollyn, il giorno 19 mar 2024
Dear Rory,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Jacqueline

Mi è piaciuto: Pulizia, personale e servizio, servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Too much construction on the hotel and the surrounding area
Soggiorno di 2 notti a marzo 2024
Risposta di Rollyn, il giorno 19 mar 2024
Dear Jacqueline,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Alyssa

Soggiorno di 6 notti a dicembre 2023
Risposta di Guest Relations Manager, il giorno 15 mar 2024
Good afternoon,We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comment or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcome you back to our Hotel in the near future.Kind regards, Stefania Alexandrescu Guest Relations Manager

10/10 Eccellente

Monika, Neuwied

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Die Lage ist hervorragend.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relations Manager , il giorno 13 mar 2024
Good Evening, Thank you for leaving us a wonderful review. We thank you for taking the time to share your comments following your recent trip. It really is satisfying for the entire team to read your positive comments. We are very glad the location was so convenient for you. We all look forward to welcoming you back to the DoubleTree by Hilton - London Victoria when you next visit London. Kind Regards, Stefania Alexandrescu Guest Relations Manager

10/10 Eccellente

Nicole

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great location. Clean room and excellent customer service.
Soggiorno di 2 notti a marzo 2024
Risposta di Rollyn, il giorno 4 mar 2024
Dear Nicole,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Karsten

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 27 feb 2024
Dear Karsten,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Susan, La Pointe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff is very accommodating, even for a short overnight visit.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn , il giorno 24 feb 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Godt men støjene
Overordnet fint hotel med god beliggenhed. Superlækker morgenmad og fine faciliteter. Havde et værelse til 3, fungerede men ikke meget plads. Derudover værelse på 1. sal som vendte mod Victoria Station - det gav meget støj fra togene. Og det er generelt det, som trækker ned - men svært både med central beliggenhed og lidt støj, når vi nu er i en storby :-)
Soggiorno di 3 notti a febbraio 2024
Risposta di Rollyn , il giorno 24 feb 2024
Dear Anonymous,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

FIDEL

Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn , il giorno 25 mar 2024
Dear Fidel,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Never again
Poor cleanliness - Chewing gum on the bath towel. Poor maintenance in the room - no sound on TV channels, only radio & missing fixings in the shower. Poor maintenance in the fitness centre - two treadmills (one broken) & blank screen on cross trainer (hard to tell if working or not). Noisy - room 626 is next to double doors (that don’t close properly & bang together) & next to lifts. Outside bins were being emptied 2am to 4am - appreciate that’s out of the hotels control but doesn’t make for a restful stay & wonder if the hotel could put you in another part of the hotel
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn , il giorno 24 feb 2024
Dear Anonymous,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Cui Shan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Rollyn , il giorno 24 feb 2024
Dear Cui Shan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Eugene

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent London place to stay
We were on a short break to London and stayed atvthis amazing hotel. It is right beside Victoria train station with access to all of London. The staff were extremely friendly and helfull. The rooms were excellent with terrific rain showers. The bed was very comfortable. We booked breakfast and were not dissapointed the choices and standards of food was excellent. We will definitely stay here again when visiting London. Thanks to the staff for avgreat weekend.
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 20 feb 2024
Dear Eugene,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel in a good location
Had a lovely stay at this hotel. Great Location close to Train from Gatwick and Tube to get around London during our stay. Rooms were comfortable. Not huge but adequate.. Nice breakfast and very friendly helpful staff despite how busy it was
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 17 feb 2024
Dear Susan,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

2/10 Terribile

Amanda, Middletown

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We were there for a funeral of a family member. At 9am construction crew started using jackhammers to break up concrete directly outside my first floor window. It was so incredibly loud that we had to get ready early and leave. When I talked to the front desk I was quite rudely told that they are allowed to do construction within certain hours of the day. My point really was that we were NOT informed or warned that this was the case when we booked the hotel OR when we checked in. This is unacceptable as far as I’m concerned for a Hilton and for the price I paid to stay in this hotel. When I pushed further the front desk continued to be unhelpful. I have a video of the noise and it shows the proximity of the construction to the hotel room window….DIRECTLY outside the window. I plan to persue this further and am thoroughly disappointed with the stay at this hotel and with the way the staff handled my complaint. As stated, I was there for a funeral with my elderly and handicapped mother and we couldn’t even stay in the room to get ready for the funeral before our check out time because the noise level was so uncomfortable. I will never recommend this hotel to anyone and feel strongly about the price I paid to stay for this kind of negative experience.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn, il giorno 17 feb 2024
Dear Amanda,Thank you very much for taking the time to share with us the details about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. Once again, please accept my apologies for giving you a negative first impression during your stay with us. We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind Regards Rollyn FernandesGuest Relations Manager

8/10 Buono

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great location, comfortable rooms, poor water pressure.
Soggiorno di 3 notti a febbraio 2024
Risposta di Rollyn, il giorno 14 feb 2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would stay here again
Nice/comfy clean rooms. Great breakfast. Good location. Free cookies at check in were a nice touch.
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn, il giorno 14 feb 2024
Dear Anonymous,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Charlotte

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn, il giorno 14 feb 2024
Dear Charlotte,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 Soddisfacente

Casey

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
hghjgjhgk
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 8 feb 2024
Dear Casey,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Erwin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 14 feb 2024
Dear Erwin,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Janine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel great location
Soggiorno di 1 notte a febbraio 2024
Risposta di Rollyn, il giorno 6 feb 2024
Dear Janine,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

6/10 Soddisfacente

Ollipekka

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Rollyn, il giorno 6 feb 2024
Dear Ollipekka,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Steven

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice
Soggiorno di 6 notti a gennaio 2024
Risposta di Rollyn, il giorno 28 gen 2024
Dear Steven,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Mitzi, Kent

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 8 notti a dicembre 2023
Risposta di Rollyn , il giorno 29 gen 2024
Dear Mitzi,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

10/10 Eccellente

Tracy

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I would recommend this property. However I would like to point out that there were two bartenders who were amazing and one bartender/ waiter not sure who he was maybe the supervisor was very rude the way he treated the customers and his peers where not acceptable.There was also a weird smell before you got on the elevator that was pretty potent but you did not smell it beyond the doors of the floor. Everything else was really good and the staff was nice as well.
Soggiorno di 2 notti a gennaio 2024
Risposta di Rollyn, il giorno 28 gen 2024
Dear Tracy,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Noboru

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Rollyn, il giorno 28 gen 2024
Dear Noboru,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

4/10 Scarso

Stephen

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Rollyn, il giorno 27 gen 2024
Dear Stephen,Thank you for taking the time to fill out our online questionnaire and share your experience about your recent stay. We are sorry to see that you might not have enjoyed your recent visit as expected. We will still thrive to keep improving our product and service to the highest standard.We would welcome any suggestion you feel that we need to excel in exceeding your expectations.We would like to thank you for giving us the opportunity to assure you that your participation in our survey is valued. We look forward to welcoming you back to our Hotel in the very near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Buono

Gill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very unpleasant smell around the lifts area
Soggiorno di 1 notte a gennaio 2024
Risposta di Rollyn, il giorno 24 gen 2024
Dear Gill,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on Expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind RegardsRollyn FernandesGuest Relations Manager

8/10 Buono

Eirik

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Rollyn, il giorno 23 gen 2024
Dear Eirik,Thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are glad that you enjoyed your stay, we will still thrive to keep improving our product and service to the highest standard. Please feel free to share with us any comments or how we could have exceeded your expectations during your stay. It was an absolute pleasure having you stay with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

8/10 Buono

Mikael

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Hyvä sijainti, hieno hotelli
Hotelli oli siisti ja aamupala mainio. Todella hyvä sijainti. Ainut miinus oli, kun useampaan kertaan meille sanottiin, että aamiainen ei sisälly huoneen hintaan ja sitä jouduimme veivaamaan monta kertaa, vaikka olimme maksaneet sen ja se sisältyi.
Soggiorno di 4 notti a gennaio 2024
Risposta di Rollyn , il giorno 15 gen 2024
Dear Mikael,I would like to thank you for taking the time to fill out our online questionnaire and share with us your experience about your recent stay. We are delighted to see that you had a pleasant stay with us. We try very hard to make this Hotel a great place to stay and positive feedback like this makes it all worthwhile. Your feedback will be internally shared with the team so they can appreciate the positive impact of their professional service. We are truly pleased that you shared your experience on expedia so the public can have a fair view of what they will encounter when visiting us. Thank you!Rest assured your feedback has been shared with the relevant head of the department who will take any necessary corrective actions to prevent it from happening again. It was an absolute pleasure having you with us and we look forward to welcoming you back to our Hotel in the near future.Kind regardsRollyn FernandesGuest Relations Manager

2/10 Terribile

Jermaine

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The entire experience wasn’t enjoyable, we entered our room to see to maintenance men working on the AC with tools and ladders. After we arrived back to the room there was no water to the property. We ordered room service and the items we wanted weren’t available. We then ordered food from outside the hotel which arrived before our drinks. The staff were apologetic, however, we were already disappointed and frustrated. Not the birthday experience my partner had hoped for!
Soggiorno di 1 notte a gennaio 2024
Risposta di Mary Fajemilua, il giorno 13 gen 2024
Dear Jermaine,Greetings from DoubleTree by Hilton – London Victoria.Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apologies if your experience this time was not up to your expectations.Your comment was shared with the relevant managers so that they can make the necessary improvements.We look forward to welcoming you back to our Hotel in the very near future.Kind Regards,Guest Relations Manager