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Recensioni per La Suite West - Hyde Park

4 out of 5
La Suite West - Hyde Park
41 - 51 Inverness Terrace, London, England

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 412 su 1004 recensioni" "
Valutazione di 8 - Buono. 373 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 140 su 1004 recensioni" "
Valutazione di 4 - Scarso. 55 su 1004 recensioni" "
Valutazione di 2 - Terribile. 24 su 1004 recensioni" "

8,6/10

Pulizia

8,6/10

Personale e servizio

8,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Veronica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Manager, il giorno 8 mag 2024
Dear Veronica,Thank you for your rating and feedback. We're glad to hear that you had an overall positive experience during your stay with us.We hope to welcome you back to La Suite West in the future.Kind regards,

10/10 Eccellente

Mario

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bella la struttura e molto accogliente e disponibile il personale. Buona la colazione ed ottima la posizione per visitare il centro anche a piedi. Consigliato a famiglie con bambini.
Soggiorno di 5 notti ad aprile 2024
Risposta di Faycal, il giorno 2 mag 2024
Hello Mario, Thank you for taking the time to post a perfect 5/5 rating regarding your recent visit. We're committed to providing a top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Eccellente

Massimiliano

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura molto bella e comoda perché situata proprio all'uscita della stazione Bayswater della circle. Pulizia top. Stanze tenute bene. Unica pecca forse è lo spazio ristretto dell'area colazione, ma credo che nei periodi caldi sfruttino anche l'esterno e quindi si crei meno coda
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 30 apr 2024
Hello Massimiliano,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be very nice and convenient, especially due to its location right at the exit of the Bayswater station of the Circle line. We're also glad that you appreciated our top cleaning standards and well-kept rooms.We understand your feedback regarding the limited space in the breakfast area, and we appreciate your understanding. During warmer periods, we do indeed utilize the outdoor space to accommodate more guests and reduce waiting times. Thank you for choosing to stay with us, and we hope to welcome you back for another visit in the future.Kind regards,

8/10 Buono

valeria

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Siamo stati 3 giorni e la struttura è buona, personale gentile ma la camera ma soprattutto il bagno è davvero minuscolo. Diciamo che per 3 giorni può andare. Non posso dire fosse sporco perché non è così ma direi che la pulizia potrebbe essere un pochino rivista. Al check out abbiamo chiesto di chiamarci un taxi per andare all’aeroporto ma è arrivato un driver privato (la ragazza della reception aveva comunicato che avremmo pagato con carta). Arrivati a LCY ci ha detto che voleva i contanti oppure di lasciare a lui i dati della nostra carta compresa scadenza e cvv, cosa che ovviamente non abbiamo fatto. Allora ha detto che accettava € e ha chiesto 110€. Fortuna che li avevamo! Consiglio di cercarvi il taxi da soli o prendere i mezzi. Nell’insieme buono.
Soggiorno di 3 notti ad aprile 2024
Risposta di Faycal , il giorno 9 apr 2024
Hello Valeria, Thank you for your feedback. We're delighted that you appreciated the friendly staff and many other aesthetic aspects of our hotel. We note your feedback that the pickup tax was below your expectation and apologize for that. Please note that the taxi company is an independent body, we just facilitate the services for our guests. However, I will pass this comment to they manager in order to improve their services. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

10/10 Eccellente

Alessandra

Soggiorno di 3 notti a marzo 2024
Risposta di Faycal , il giorno 18 apr 2024
Hello Alessandra,Thank you so much for taking the time to leave us wonderful feedback (5/5). We’re grateful to see our guests enjoy many aspects at LaSuite. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

10/10 Eccellente

Giuseppe

Hotel pulito comodo nei servizi
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Service Manager, il giorno 25 gen 2024
Hello Giueseppe,Thank you for your positive feedback about your stay at our hotel. We're pleased to hear that you found our hotel clean and that our services were convenient for you. Providing a clean and comfortable environment is a top priority for us, and we're glad to know that we met your expectations.Once again, thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back in the future.Best regards,

6/10 Soddisfacente

Andrea

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Service Manager, il giorno 1 feb 2024
Dear Andrea,Thank you for choosing La Suite West for your stay.We hope to welcome you back in the near future.Kind regards,

10/10 Eccellente

Christian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Beautiful experience
Booked this hotel for a friend’s bday and he found a nice surprise in the room too. The hotel is central, clean, convenient and the staff is nice and helpful. Recommended
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Service Manager, il giorno 18 dic 2023
Hello Christian,Thank you for choosing our hotel for your friend's birthday celebration! We're thrilled to hear that your friend found a nice surprise in the room and that you had a positive experience overall.It's great to know that you found our hotel central, clean, convenient, and that our staff was nice and helpful. We appreciate your recommendation and are delighted to have been a part of your friend's birthday celebration.We value your feedback and look forward to the pleasure of welcoming you back for another enjoyable stay.Best regards,

10/10 Eccellente

TOMMASO

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023
Risposta di Faycal, il giorno 5 nov 2023
Hello Tommaso,Thank you so much, we are so grateful for your kind feedback, this motivates us even more, our mission is to provide excellent guest experiences, we look forward to seeing you again in the futureKind regardsSenior Guest Manager

8/10 Buono

Antonio

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Buon rapporto qualità/prezzo. Personale cortese e disponibile. Camera pulita. Zona colazione un po’ troppo piccola e con varietà dei prodotti da ampliare.
Soggiorno di 3 notti ad aprile 2023
Risposta di Mohammed, il giorno 15 apr 2023
Hello Antonio, Thank you for taking the time to leave feedback in regards to your recent experience with us . All feedback is highly appreciated, as we are constantly trying to improve our services towards all our guests. I am happy that you found our accommodation and ambience to be up to your standards and that our staff were helpful during your stay, we hope we will have the chance to welcome you again as our guest at La Suite West. Kind Regards, Guest Service Manager

8/10 Buono

Alessandro

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel, very conveniently located close to two tube station /three lines. Nice area with shops and restaurants. Good value hotel. Personnel nice, but was not able to help much when I was left without an airport transfer and lost my flight. They tried to help, but failed, and it didn0t seem they cared that much.
Risposta di Mohammed, il giorno 26 dic 2022
Hello Alessandro,Thank you for sharing your feedback regarding your stay! I am glad that you enjoyed our beautiful rooms and area. here at La Suite Hotel, we always continually trying to improve our services and quality that we offer. We do apologise that our team was not able to assist you with your airport transfer on this occasion. Thank you for staying us and we hope that you will consider us for your next trip to London.Kind regardsGuest Services Manager

4/10 Scarso

MARCO

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ho scelto questa struttura perché la conoscevo già da tempo ma non vi avevo mai soggiornato. Design particolare e mirato ma le finiture degli interni sono pessime, servizio quasi inesistente e poco gradevole, personale non qualificato. Grande delusione per non dire peggio.
Soggiorno di 4 notti a settembre 2022
Risposta di Mogtaba, il giorno 16 set 2022
Hi Marco,Thank you for your feedback and we will be sure to pass on your comments to management in order to provide a better service moving forward.Kind Regards

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Albergo moderno, ma un po’ usurato. Problemi con carta magnetica della camera. Si è smagnetizzata 4 volte! In 4 giorni! Cortese il personale, Discreta posizione
Soggiorno di 3 notti a ottobre 2019
Risposta di AY, il giorno 15 ott 2019
Dear Guest , Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
Soggiorno di 3 notti a giugno 2019
Risposta di AY, il giorno 21 giu 2019
Dear Guest, Thank you for taking the time to review your recent stay at La Suite West Hotel. I was pleased to read that overall you all enjoyed the experience. We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra|Guest Service Manager

10/10 Eccellente

Talaricoz95, Pisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing hotel, we’ll definitely come back!! The lady at the reception was really helpful thank you so much!
Soggiorno di 2 notti a gennaio 2019

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Very comfortable hotel with excellent staff.
Soggiorno di 4 notti a dicembre 2018
Risposta di AY, il giorno 30 dic 2018
Dear Guest, Thank you for taking the time to review your stay with us here at La Suite West Hotel. I am pleased to hear that our usual standard of impeccable service remained ever so present throughout your stay.We look forward to sharing your comments with our team and do hope we have the pleasure of welcoming you back to La Suite West. Kind regards, Aleksandra | Guest Service Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel molto carino, metropolitana comodissima. Unico appunto la moquette era rotta
Soggiorno di 3 notti a ottobre 2017
Risposta di la, il giorno 5 nov 2017
Dear Guest, Thank you very much for your valuable feedback and I am very glad to hear that overall you have enjoyed your stay with us. Please note that we will do a refurbishment to all bedrooms in the nearest future. In addition we continue to evaluate our service levels to continue to maintain and improve our standards, I am sorry you felt this was not the case. We look forward to welcoming you back. Kind Regards, La Suite West Hotel

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is walkable from this hotel. Restaurants, grocery, tube station, Hyde Park etc. The staff is friendly and the property is very clean.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Service Manager, il giorno 22 mag 2024
Hello Jennifer,Thank you for your wonderful review! We are thrilled to hear that you found our location convenient, with everything you needed within walking distance, including restaurants, grocery stores, the tube station, and Hyde Park.It’s also great to know that our friendly staff and clean property made a positive impression on you. We strive to provide a comfortable and welcoming environment for our guests, and your feedback reassures us that we are on the right track.We look forward to welcoming you back on your next visit to the area.Best regards,

10/10 Eccellente

David

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excelente servicio
Soggiorno di 3 notti a maggio 2024
Risposta di Guest Service Manager, il giorno 21 mag 2024
Hello David,Thank you for leaving us such a wonderful review.We hope to welcome you back to La Suite West on your next visit to London.Kind regards,

10/10 Eccellente

Pierre-thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
just perfect
Soggiorno di 4 notti a maggio 2024
Risposta di Faycal, il giorno 18 mag 2024
Hello Pierre-Thomas, Thank you for your feedback. It's wonderful to hear you enjoyed LaSuite West. We're committed to providing top hospitality experience and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Eccellente

Chelsea

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient location - near the Bayawater underground and have buses to notting hill area lcoated around the corner. Room was great for our young family and interior design was nicely done. Would stay again if we are visiting in London.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Manager, il giorno 16 mag 2024
Hello Chelsea,We're thrilled to hear that you enjoyed your stay with us and found our location convenient for exploring London. It's great to know that your family found the room comfortable and that you appreciated the interior design.Thank you for taking the time to share your positive experience, and we would be delighted to welcome you back on your next visit to London.Kind regards,

6/10 Soddisfacente

Andy

Viaggio di coppia
Non mi è piaciuto: Servizi
The room was smaller than pictured, it was dirty and most disappointing was they advertise a vegan breakfast but they do not. When I asked, they said they changed dining room vendors but never changed their ad. This was the main reason I booked this hotel so o was very unhappy.
Soggiorno di 4 notti ad aprile 2024
Risposta di Faycal, il giorno 12 mag 2024
Dear Mr Andy Shobel,Thank you for your review. We are saddened to see that your stay was below your expectations. Please note that we have a selection of different room sizes for any future stay. Our breakfast is continental and comes with lots of choices, including gluten-free, vegan, and others in order to cover all guest requests. However, I checked your profile and noticed that you didn’t have any breakfast included. You are welcome for your next visit and consider adding more conveniences to the experience. Best wishes, Guest Senior Manager.

8/10 Buono

Owning

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great value.
Soggiorno di 4 notti a maggio 2024
Risposta di Faycal , il giorno 12 mag 2024
Hello Owning, Thank you for taking the time to rate our hotel with 4 out of 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met most of your expectations. We strive to provide exceptional service and amenities to all our guests, and we're delighted that we could do so for you. Kind regards, Guest Senior Manager.

8/10 Buono

Daniela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Mir hat gefallen, dass der Kensington Park direkt in der Nähe war, es Einkaufsmöglichkeiten gab und offensichtliche Verkehrsmittel direkt in der Nähe. Was mich persönlich etwas störte, dass das Zimmer sehr hellhörig ist und keine Möglichkeit zum Lüften gab
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Service Manager, il giorno 8 mag 2024
Dear Daniela,Thank you for sharing your experience with us. We're pleased to hear that you enjoyed the proximity to Kensington Park and the convenience of shopping opportunities and transportation nearby.However, we apologize for the inconvenience you experienced with the noise and ventilation in your room. Your feedback is important to us, and we'll certainly look into ways to improve these aspects to ensure a more comfortable stay for our guests in the future.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.Warm regards,

10/10 Eccellente

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was the perfect spot for a visit to the Royal Albert Hall for a concert. There were a raft of excellent eateries in the vicinity and we were able to stroll through the park for the event in delightful evening sunshine. The hotel was beautfully presented and quiet. We would certainly use it again for future visits.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Service Manager, il giorno 6 mag 2024
Hello Stephen,Thank you for sharing your wonderful experience with us! We're thrilled to hear that our hotel's location was perfect for your visit to the Royal Albert Hall and that you enjoyed the nearby eateries and the stroll through the park. It's fantastic to know that you found our hotel beautifully presented and quiet, contributing to a delightful stay.We appreciate your kind words and your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for future visits. Kind regards,

8/10 Buono

Lydia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was easy to get to from the station. Very convenient to walk to. The room was spacious and had all the ammenities needed and was nice and quiet. We didn’t have breakfast during our stay but it looked great and there was always people enjoying it each morning.
Soggiorno di 5 notti a maggio 2024
Risposta di Guest Service Manager, il giorno 6 mag 2024
Hello Lydia,Thank you for your wonderful review! We're delighted to hear that you found our property easy to access from the station and that you enjoyed the convenience of its location. It's great to know that your room was spacious, well-equipped with amenities, and provided a quiet environment for a comfortable stay.We're glad to hear that you noticed our breakfast offerings and that many guests were enjoying it during your stay. If you decide to join us for breakfast on your next visit, we're confident you'll find it equally enjoyable.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future. Kind regards,

10/10 Eccellente

Kassandra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 30 apr 2024
Hello Kassandra,Thank you so much for your perfect rating! We're thrilled to know that you had a fantastic experience during your stay with us. We look forward to welcoming you back for another wonderful stay!Warm regards,

10/10 Eccellente

Clare

Mi è piaciuto: Condizioni e dotazioni della struttura
Excellent location. Very close to Kensington gardens, tube locations and convenient shopping
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 28 apr 2024
Hello Clare,Thank you for your feedback! We're thrilled to hear that you enjoyed our hotel's excellent location, which is indeed very close to Kensington Gardens, tube stations, and convenient shopping areas. Providing convenience and accessibility for our guests is one of our top priorities, and we're delighted that we met your expectations in this regard.We hope you had a wonderful time exploring the nearby attractions and amenities, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

8/10 Buono

Francois Jean, Toronto

Soggiorno di 4 notti ad aprile 2024
Risposta di Faycal , il giorno 19 mag 2024
Hello Francois Jean,Thank you so much for taking the time to leave us feedback. We’re grateful to see our guests enjoy many aspects at LaSuite. We appreciate you taking the time to share your rating with us. We hope to welcome you back again soon. Kind regards, Guest Senior Manager.

8/10 Buono

Irene

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nicely appointed hotel but JrSuite a little tight with amount of furniture (double bed, loveseat, 2 chairs and 2 person table for eating) but beds were comfortable Our room was located open to outside so didn’t actually enter hotel except for check in and out. Included mini kitchenette with tea/coffe/hot chocolate service & small refrigerator stocked with water & OJ. The street hotel is on is busy during the day but quiets down after dark. It is located one street over from the Baywater tube station and there are a lot of restaurants on this street. Try Taza for take away if you like Shwarma. Unfortunately, this area is a little less desirable which can bleed over onto the street the hotel resides on. My only complaint about our room was that the service access to outside rooms came up a metal staircase directly under our window & had a metal gate that shared our front step. Everytime someone came up that way you could hear them in the stairs and the gate creaked open & gate latch clanged shut. Fortunately, this didn’t start until after 8 am and was done by the mid afternoon. There is a very nice seating area with an arbor that runs between the front of the building & the street with locked gates that provides a buffer from the street traffic which would be nice to use when the weather cooperates. I never felt unsafe walking around and it has good access to Paddington station should you be using Heathrow Express to LHR.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 28 apr 2024
Dear Irene,Thank you for sharing your detailed feedback about your recent stay with us. We're glad to hear that you found our hotel nicely appointed and that you appreciated the amenities provided in your Junior Suite, including the mini kitchenette and comfortable beds.We understand your concerns about the noise from the service access to outside rooms, and we apologize for any inconvenience this may have caused. We're pleased that you found our location convenient for accessing the Bayswater tube station and exploring the nearby restaurants.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another enjoyable stay in the future.Kind regards,

8/10 Buono

Vanessa

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel overall. The staff was very helpful and accommodating! Close to Hyde Park, shopping, dining, and transportation.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Service Manager, il giorno 28 apr 2024
Dear Vanessa,Thank you for your positive feedback! We're delighted to hear that you had a pleasant stay with us and that you found our hotel to be nice overall. It's great to know that our staff was helpful and accommodating during your visit. Providing excellent service and ensuring our guests have a comfortable experience is our priority.We're also pleased to hear that you enjoyed our hotel's proximity to Hyde Park, shopping, dining, and transportation options. We strive to offer convenience and accessibility to enhance our guests' stay.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

10/10 Eccellente

Maria Teresa Cardoso

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved the location
Soggiorno di 2 notti a marzo 2024
Risposta di Faycal , il giorno 16 apr 2024
Hello Maria Teresa,Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

4/10 Scarso

Heng Seong

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
One of the staff members during the late night check in was quite impolite and unfriendly. The other staff member who helped us with our luggage was very friendly and helpful though. Rooms are clean but very small and we could not open our luggages in the limited space. Hot water was not available after showering for a while. Furthermore, we were charged a compulsory service fee per room which wasn't mentioned upfront at any point during the booking or check in process. The only positive with this hotel is the location with many shops and cafes within walking distance.
Soggiorno di 1 notte ad aprile 2024
Risposta di Faycal , il giorno 17 apr 2024
Dear Heng Seong, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to me with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Best wishes, Guest Senior Manager

8/10 Buono

Sudhanshu

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Easy walk to hyde park and the tube. Staff as great and helpful
Soggiorno di 6 notti ad aprile 2024
Risposta di Faycal , il giorno 16 apr 2024
Hello Sudhanshu ,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.kind regards,

10/10 Eccellente

george

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Faycal, il giorno 16 apr 2024
Hello George,Thank you so much for your exceptional feedback. We are so happy to see that we win your trust and provide you with the best guest service. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit to La Suite West. Kind regards, Guest Senior Manager.

6/10 Soddisfacente

Libby

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Stayed at this hotel twice now, First time was absolutely lovely. This time round was also very nice. lovely staff but had a few problems with tv remote connecting to tv. and bathroom door not being able to shut properly. room was also very warm even tho we turned it down to the lowest. these problems are minor and still had a lovely time wonderful and helpful staff
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 14 apr 2024
Dear Libby,Thank you for returning to La Suite West and we appreciate your kind words and feedback. We're delighted to hear your positive comments about our staff. We appreciate your feedback in regards to the tv remote and the bathroom door and we do apologise for any inconvenience caused. Rest assured these issues will be addressed immediately. We hope to see you soon!Kind regards,

10/10 Eccellente

Graham

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good breakfast and within walking distance of the tube and some landmarks. Room is a good size.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 14 apr 2024
Hello Graham,Thank you for your feedback! We're delighted to hear that you was satisfied with your room size and that you appreciated our convenient location near two underground stations as well as the close proximity to landmarks. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Kind regards,

10/10 Eccellente

Eleni

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There are always loud people hanging outside the building across the street. Not sure why…or what they’re doing there.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Service Manager, il giorno 14 apr 2024
Dear Eleni,Thank you for choosing La Suite West for your stay in London. We do apologise if any inconvenience was caused by the external noise from the building across the street, we hope it did not disturb your time with us. We hope to welcome you back in the near future.Kind regards,

8/10 Buono

Mark

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place, in a very quiet area that lets you forget you’re actually in London. Only negatives were the pillows which weren’t good enough and very slim and you only get 1 pp and the breakfast was just poor. Who has Cajun chicken panini for breakfast? Apart from this it’s was a good place.
Soggiorno di 1 notte ad aprile 2024
Risposta di Faycal, il giorno 10 apr 2024
Hello Mark, Thank you for sharing your feedback with us. We're delighted to hear that you enjoyed our top location, being close to two metro stations, and that you found the area quiet yet convenient with everything you needed nearby. We do apologise if the pillows didn’t meet your expectation, I checked the record and I didn’t find a record about this. If you mention it to the staff, they would be more than happy to provide you with extra pillows or suit your needs. Our breakfast menu is continental, including chicken and vegetarian sandwiches recipes, which are perfect for a daily breakfast in many cultures.Best wish,Guest Senior Manager.

6/10 Soddisfacente

Cindy

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The room was dark and the bathroom had a smell
Soggiorno di 3 notti ad aprile 2024
Risposta di Faycal, il giorno 10 apr 2024
Dear Cindy,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement, we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a marzo 2024
Risposta di Faycal , il giorno 9 apr 2024
Hello Michelle,Thank you for your time to post perfect rating regarding your recent visit, We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement.we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

10/10 Eccellente

Andrew, Bad Schoenborn

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Klasse Lage nahe zweier Underground Stationen.
Soggiorno di 4 notti a marzo 2024
Risposta di Faycal, il giorno 9 apr 2024
Hello Andrew, Thank you for your feedback regarding your recent stay. It's always nice to hear that our valuable guests enjoy their visit. We look forward to welcoming you again for your next visit to London. Kind regards,Guest Senior Manager.

10/10 Eccellente

Miriam

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sehr schönes Hotel nahe an 2 U-Bahnstationen.
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Service Manager, il giorno 5 apr 2024
Dear Miriam,Thank you for your kind feedback! We're thrilled to hear that you enjoyed your stay at our hotel and found it to be very nice. It's great to know that our location near two subway stations was convenient for you during your visit.We hope you had a fantastic time with us, and we look forward to welcoming you back for another enjoyable stay in the future.Kind regards,

6/10 Soddisfacente

Anthony, Brooklyn

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The hotel is in a great location and easily accessible via subway with multiple stations close by. The room was clean but the bathroom design needs some work. The sinks never drained properly and there was always water sitting in there.
Soggiorno di 5 notti a marzo 2024
Risposta di Guest Service Manager, il giorno 4 apr 2024
Dear Anthony,Thank you for your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be great and easily accessible via subway, with multiple stations close by.However, we apologize for the issues you encountered with the bathroom sinks not draining properly. Please rest assured that we take such matters seriously, and we will address this promptly with our maintenance team to ensure that the issue is resolved and that our guests have a more comfortable experience in the future.We appreciate you bringing this matter to our attention, as guest feedback is valuable to us as we continuously strive to improve our services.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Kind regards,

10/10 Eccellente

Jamie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable yet trendy boutique hotel in a nice and relatively quiet area. Very convenient to the Underground station so you can hear a bit of noise from the tube passing but it wasn’t too bad (we were on the first floor so I imagine ground might be a little louder). Bed was comfortable and our daughter slept soundly on the sofa bed). Rooms can be a bit tight for a family with large suitcases but we managed fine with our two young children. Complementary water, juice, cookies were a nice touch as well! Overall a great boutique hotel stay in London.
Soggiorno di 3 notti a marzo 2024
Risposta di Faycal, il giorno 2 apr 2024
Hello Jamie, Thank you for your feedback. It's wonderful to hear you enjoyed Lasuite West. We regret any disturbance of tube noise that is really out of our hands. As you know, London is full of underground tube lines. We're committed to providing a top hospitality experience, and we will share your feedback with other staff members as an opportunity for improvement. We look forward to welcoming you again for your next visit to London. Kind regards, Faycal – Guest Senior Manager.

8/10 Buono

Richard

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location very clean close to the tube and many amenities
Soggiorno di 3 notti a marzo 2024
Risposta di Faycal , il giorno 2 apr 2024
Hello Richard Thank you for your kind words about our hotel's atmosphere and so on We're committed to providing top hospitality experience and we will share your feedback with other staff member as an opportunity for improvement. we look forward to welcoming you again for your next visit to London. Kind regards, Guest Senior Manager.

8/10 Buono

Simone

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
familienfreundlich, große bequeme Betten, gutes Frühstück, recht ruhig für Central London, * * * * Bad fancy, aber nicht zweckmäßig Zimmer trotz Klimaanlage immer eiskalt
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Service Manager, il giorno 29 mar 2024
Dear Simone,Thank you for your feedback regarding your recent stay with us. We're pleased to hear that you found our hotel family-friendly, with large comfortable beds and a good breakfast. We also appreciate your kind words about the quietness of our location, considering it's in Central London.However, we apologize for any inconvenience caused by the temperature in the rooms. Your comfort is our priority, and we regret that the air conditioning did not adequately warm up the rooms during your stay. However, the ac controls are available in the rooms and you can control them to your preference. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Warm regards,

6/10 Soddisfacente

Aysha

Mi è piaciuto: Pulizia e personale e servizio
I had a one nights stay at La Suite West and the location is great, right by a tube station as well as walking distance from Paddington. The staff were super lovely and the room was clean and suited my needs. Unfortunately, I am not sure if it was the area of the second floor I was on, but there was a loud humming/generator type sound from behind the walls that I was not fully aware of until I was trying to sleep, because of this I had a very disrupted night, also due to the thin walls that others have mentioned, I could hear doors banging and loud voices very clearly, so if you are a light sleeper then not great!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Manager, il giorno 28 mar 2024
Dear Aysha,Thank you for taking the time to share your feedback with us regarding your recent stay at La Suite West. We're pleased to hear that you found the location convenient and the staff lovely, and that the room met your needs and was clean.However, we apologize for the disturbances you experienced during the night. We understand how important a good night's sleep is. Thank you for choosing La Suite West, and we hope to have the opportunity to welcome you back for a more restful stay in the future.Warm regards,

10/10 Eccellente

Laura

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Service Manager, il giorno 27 mar 2024
Hello Laura,Thank you very much for your perfect rating! We're delighted to hear that you had a wonderful experience during your stay with us. We hope to have the pleasure of welcoming you back again soon!Warm regards,

8/10 Buono

Chris

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Lovely continental breakfast, room was nice but felt very claustrophobic with windows hidden behind wardrobe doors due to terrible view of a dirty wall looking down to the basement
Soggiorno di 1 notte a marzo 2024
Risposta di Faycal, il giorno 25 mar 2024
Hello Chris, Thank you for taking the time to post a review of our hotel. We are so happy to hear that you enjoyed your time at LaSuite West. Also, I really appreciate you bringing a few highlights to my attention and I am sorry for that. We will strive to do better as our mission is to provide excellent guest experiences. We look forward to seeing you again in the future. Kind regards, Senior Guest Manager