Dear Guest. We welcome people from all over the world, and lots of international companies return to us frequently. Regarding your review , We had an EPC check and no insects were found and we have not had a complaint concerning water noise before. We are sorry you found one of our receptionists rude she is very popular with a great many of our guests, so we are mystified. However it seems you were obviously not happy with you 1 night stay. All the very best Portobello House Team

Thanks for staying with us. We appreciate your feedback!

Thank you for your kind words. Sincerely, Francis

Dear Guest, We are glad you enjoyed our bar bistro, but very sorry you were not happy with your “Cosy” room. The dimensions of all our rooms are clearly stated on the Expedia website, where the relative size reflects the price. You booked our smallest and best value room. We have many positive reviews as you can see, so we are not sure why you were disappointed. However if you were wanting a larger / different room, our staff would have been happy to accommodate you if we had one available. Our room maintenance is weekly, we are a historic Victorian building, so we can never be as perfect as a new build, but we have plenty of charm and character. This is why some guests love us and return year on year. We hope you had a happy time in London and wish you all the best in the future. Kind regards, Portobello house Team

Thank you so much! If there was a review for guests we would award you a first with honors. With sincere regards, Francis