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Recensioni per Park Grand Heathrow

4 out of 5
Park Grand Heathrow
449 Great West Road, Hounslow, England

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 404 su 1008 recensioni" "
Valutazione di 8 - Buono. 288 su 1008 recensioni" "
Valutazione di 6 - Soddisfacente. 139 su 1008 recensioni" "
Valutazione di 4 - Scarso. 60 su 1008 recensioni" "
Valutazione di 2 - Terribile. 117 su 1008 recensioni" "

8,2/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Kha Dung

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a maggio 2024
Risposta di Mandar , il giorno 27 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar, il giorno 27 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Ahmad

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was fantastic
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar , il giorno 27 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Soddisfacente

Felix

I spoke to the lady at the reception about something bad I saw in the room and no one has gotten back to me
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar Dhage, il giorno 23 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Soddisfacente

Duana

It was easy to get there. But I am on holiday and it would have been nice to see smiling faces after a long day traveling. There was no smiles. No friendly. No asking about where I had been or where I was from. In the last 4 weeks I have stayed at over 20 hotels and this one had no joy.
Soggiorno di 2 notti a maggio 2024
Risposta di Mandar Dhage, il giorno 23 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

2/10 Terribile

Sirgit

Didn’t let us check in because I had no photo ID on me - already paid through Expedia and they weren’t answering the phone. Booked hotel as a birthday surprise for my husband and didn’t get to stay there! Looking to get a refund now
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar, il giorno 20 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Nabil

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I do not know from where to begin In short, everything is more than wonderful My first choice will always be this hotel. Everything is very clean Everything is neat and organized. This is really a great hotel I thank the team with all my heart, they helped me very much. The room is amazing, and the beds are very clean. Clean Towels , , air conditioning, coffee and tea , The bathroom is spacious and very very clean. You feel comfortable and reassured The hotel enjoys a prime location next to the bus stop, the metro station is within walking distance, and there are many shops next to it. I made the mistake of only booking one day, and then I couldn't find a room to renovate. I advise you to book your entire stay at this hotel . I think the price is less than what the hotel deserves. Thank you to the management and everyone who works at the hotel. I will work to spread this to my friends in the countries I know: the Netherlands, Germany, Saudi Arabia, the Emirates, Qatar, and Kuwait. The kind and polite staff deserves all respect and appreciation.
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar, il giorno 20 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Kyleigh

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
If you are going to London then it’s 45 minutes to get there using the tube or Uber. Nice place but inconvenient location
Soggiorno di 8 notti a maggio 2024
Risposta di Mandar, il giorno 20 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Michael

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Always clean and good standard rooms, the fridge was missing
Soggiorno di 3 notti a maggio 2024
Risposta di Mandar, il giorno 20 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Ron

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
25 mins from Heathrow by bus. Nice accomodation at the right price.
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar Dhage, il giorno 14 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Buono

John

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The reception area looks a little shabby but once on the bedroom floor the decor improved massively. The room was nicely furnished and the bathroom was very high standard
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar Dhage, il giorno 14 mag 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Soddisfacente

Pamela

Nice shower but the USB charger wasn’t working! Not convenient
Soggiorno di 1 notte a maggio 2024
Risposta di Mandar Dhage, il giorno 3 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Mandar Dhage, il giorno 3 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Maria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very homey!
Soggiorno di 4 notti ad aprile 2024
Risposta di Mandar Dhage, il giorno 3 mag 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Sally spark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Amazing stay, Excellent services
Soggiorno di 2 notti ad aprile 2024
Risposta di Mandar Dhage, il giorno 25 apr 2024
Dear Sally, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Convenient location for public transport into London, warm friendly staff, clean hotel and reasonable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Mandar Dhage, il giorno 25 apr 2024
Dear Mark, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Hasina, shrewsbury

Property is a little dated ( furnitures ) and rooms are not super clean but the staffs, the facilities and the area is exceptional Shops restaurants buses and metro in walkable distance
Soggiorno di 1 notte ad aprile 2024
Risposta di Mandar Dhage, il giorno 25 apr 2024
Dear Hasina, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Dictine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shops and transport close, cozy room, we did need a reheat option for our cold food
Soggiorno di 7 notti ad aprile 2024
Risposta di Mandar Dhage, il giorno 25 apr 2024
Dear Dictine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Mandar Dhage, il giorno 18 apr 2024
Dear Robert, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Kesava

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent customer service by front office staff- Monica & Vengal!
Soggiorno di 2 notti ad aprile 2024
Risposta di Mandar Dhage, il giorno 18 apr 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Lorraine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very enjoyable stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Mandar Dhage, il giorno 18 apr 2024
Dear Lorraine, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Rasmi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I love the location, walkable to nearby underground stations and restaurants! It felt like a safe neighborhood to me, not too much touristy things which kept it quiet. I didn't have much interaction with the staff, but shout-out to the maid service! They kept my room clean and didn't mess with my things. I stayed for over a week and a half.
Soggiorno di 8 notti a marzo 2024
Risposta di Mandar Dhage, il giorno 3 apr 2024
Dear Rasmi, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Tonja

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Too far out from everything, the city. Had to go through dangerous area to walk to hotel.. staff during the day wasnt too friendly, not very good customer service. Had to ask a question, i waited nearly 15 minutes for someone to look up and acknowledge me. But the staff at night was better and much nicer..
Soggiorno di 2 notti a marzo 2024
Risposta di Mandar Dhage, il giorno 3 apr 2024
Dear Tonja,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Amy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was friendly and helpful. The hotel is very pleasant and has an ambiance that is relaxing and inviting. The room was perfect, exactly what I needed and at a good price.
Soggiorno di 1 notte a marzo 2024
Risposta di Mandar Dhage, il giorno 3 apr 2024
Dear Amy, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Samuel Yeboah

Soggiorno di 8 notti a marzo 2024
Risposta di Mandar Dhage, il giorno 18 apr 2024
Dear Samuel Yeboah, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Parwinder

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean
Soggiorno di 2 notti a marzo 2024
Risposta di Mandar, il giorno 22 mar 2024
Dear Parwinder, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

syed

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent house keeping friendly staff very clean very good comfortable room
Soggiorno di 2 notti a marzo 2024
Risposta di Mandar Dhage, il giorno 15 mar 2024
Dear Syed, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terribile

Oana

Soggiorno di 1 notte a marzo 2024
Risposta di Mandar Dhage, il giorno 3 apr 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Vaniza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was the best
Soggiorno di 1 notte a marzo 2024
Risposta di Mandar, il giorno 21 mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Kesava

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 1 mar 2024
Dear Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Kesava

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 1 mar 2024
Dear Mr. Kesava, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Liza

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I enjoyed looking view from the room
Soggiorno di 1 notte a febbraio 2024
Risposta di Mandar, il giorno 4 mar 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Rachel

Mi è piaciuto: Pulizia e personale e servizio
Fine for a night - dodgy area
Soggiorno di 1 notte a gennaio 2024
Risposta di Mandar Dhage, il giorno 29 feb 2024
Dear rACHEL,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Matt

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 28 feb 2024
Dear Matt, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Park Grand London Heathrow Hotel is 2 hours away from cental London and 1 hour from Heathrow airport by bus. It's not the closest to shopping areas and site seeing areas, but it's cheaper than other hotels that closer to the heart of the city. It takes about 10 min to walk from the hotel to the nearest train station. The hotel room was good, but I wished there was an exhaust in the bathroom. The walls were a bit thin. You can hear neighbors if they are loud and smelled cigarette smoke seep into the room once over my 7 day stay. I requested cleaning every day which was done well. The bed was made and toilet paper was replaced everyday. They also provided water bottles after each time they cleaned. Overall, I would rate this hotel a 4 out of 5.
Soggiorno di 6 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 28 feb 2024
Dear Paricia,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Buono

Linda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Mandar Dhage, il giorno 28 feb 2024
Dear Linda, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

10/10 Eccellente

Arsalan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking way too expensive
Soggiorno di 2 notti a gennaio 2024
Risposta di Mandar Dhage, il giorno 28 feb 2024
Dear Arsalan,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Soddisfacente

Danielle Samantha

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Breakfast are the same every day. It needs to change. It’s bland and boring. Experience was ok.
Soggiorno di 5 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 20 feb 2024
Dear Danielle,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Nabeel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice hotel and exceptional staff
Good hotel with decent services. Parking is free for 15 minutes after that it is £12 for 24hours. Although I used parking space app to park nearby which was more economical. The hotel was 15- 20 minutes walk from osterley and Hounslow East stations. Nearby a lot of food options as well including halal. The fridge in the room wasn’t working so it was promptly replaced. We did not have any meals so cannot comment on the food.
Soggiorno di 4 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 20 feb 2024
Dear Nabeel, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Wilfred

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff were very good and the hotel was clean
Soggiorno di 3 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 20 feb 2024
Dear Wilfred, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

8/10 Buono

Richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar Dhage, il giorno 20 feb 2024
Dear Richard,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Soddisfacente

Yuta

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
サービス自体はよいです。ただ治安は悪いです。ホテルの前で強盗に襲われました。
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

4/10 Scarso

Mrs AO OMOSEBI

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The room is small for double occupancy, bed uncomfortable only one chair in the room with a table. No bedside light , so total darkness when the light in the room is turned off. Floor not cleaned as dirt underneath the bed. I have asthma and the room is not of good hygiene standard for me. I will not book anymore
Soggiorno di 4 notti a gennaio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Kesava

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terribile

mark

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible experience
Left waiting at reception never got checked in abandoned to leave and go out and cold rainy night!! They couldn't contact reservations because reservations shuts at 8 p.m. they can't check you in up reception because they don't have the ability absolutely useless!!
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

8/10 Buono

Richard

Soggiorno di 1 notte a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

6/10 Soddisfacente

Cliff

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not as good as it could be!
Have stayed at The Park Grand, Hounslow many times and still like the hotel and great staff. BUT, things have slipped a little, check in was slow, only one member of staff available and a queue of 6 people or so. Also the biggest slip is breakfast! Fatty under cooked (for me) bacon, anemic pork and chicken sausages and additional charge of £3.95 for an omelette when you have already paid £13-15 for breakfast. Staff used to top up your tea/coffee cup, that no longer happens.
Soggiorno di 1 notte a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

6/10 Soddisfacente

Tom

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great Hotel, Poor from Other Guests
The hotel itself was nice. Decent rooms, clean, standard quality hotel. However on the Friday evening the clientele made the stay terrible. First some men with cycles turned up and got into a mass argument with the front desk about storing bikes in their rooms. This delayed check in for everyone else waiting for over 20 mins. Finally checked in and 3 drunk men were admitted into the room next to us and we could hear the entire conversation. That being said the young man with glasses who was working overnight on the front desk Friday night was incredibly helpful and a credit to the hotel. He moved us to a new quieter room on a higher floor to escape the drunks, even after dealing with a troublesome bunch of customers. Thank you young man. Then to top things off at 00:45 the fire alarm was triggered waking up the entire 3rd floor when there was no fire. The hotel itself was fine, but some unfortunate circumstances made this stay a poor one.
Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.

10/10 Eccellente

Anthony

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest, Thank you so much for leaving positive feedback following your stay at Park Grand London Heathrow. We are delighted to hear that you enjoyed your stay with us and can assure you that your comments will not only motivate our team but also encourage them to maintain and improve on the service you have come to expect. Thank you once again for your kind words, we hope to welcome you back to Park Grand London Heathrow in the near future. With Kindest Regards,Mandar Dhage.

2/10 Terribile

Krishen

Soggiorno di 2 notti a febbraio 2024
Risposta di Mandar, il giorno 15 feb 2024
Dear Guest,Thank you for taking the time to review your recent experience with us. I am really sorry to hear about your experience about customer service and would like to assure you that your concern has been addressed to prevent any future recurrence. I do hope you will consider giving the hotel another chance to provide you with a much more positive experience this time around. Kind regards,Mandar Dhage.