Hi Cristina, your feedback is important to us. We're sorry for the delay getting into your space and the other issues you had during your stay. We'd love to learn more about your stay so we can improve. Don't hesitate to get in touch with our support team anytime.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Niccolo Consigli General Manager

Dear Andrea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niccolo Consigli General Manager

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Niccolo Consigli London Cluster General Manager

Dear Sam, Thank you so much for your recent review. I look forward to welcoming you soon here at My Chelsea Kindest Regards, Niccolo Consigli London Cluster General Manager

Dear Anna, Thank you for the nice review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Niccolo Consigli London Cluster General Manager

Dear Guest, Thank you so much for your recent review. Looking forward to welcome you soon here at My Chelsea. Kindest Regards, Niccolo Consigli London Cluster General Manager

Your kind words are appreciated, Lucie. We hope to host you again soon at any of our 40+ locations worldwide.

Thanks for your kind words, Cesar. Hope to see you again soon.

Hi Chanay, thank you for leaving a review. We’re sorry your stay fell below expectations. We’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.

Hi Nicola, your feedback is important to us. We're sorry there were issues with the water. We recently removed the water restrictor to see if this would help, but we apologize that it didn't help. If you decide to give us another chance, we'd love to show you a better experience.

Hi Jens, your honest feedback is appreciated. We’re sad to hear about your experience. We’d like to learn more about your stay to help us identify how we can improve for the future. Please reach out to our support team at any time.

Hi Laura, your candid feedback is important to us. We do our best to represent how we operate on our listings accurately, but we apologize if anything was unclear. We don't have a staffed front desk at most properties, but our 24/7 support team is always available to help. Our guests can book housekeeping services on demand for a nominal fee. This ensures an uninterrupted and sustainable stay. We appreciate your thoughts on how we could improve our breakfast area and shower and will work to make this better in the future. If you choose to give us another chance, we'd love to host you at any of our 40+ locations worldwide.

Hi Augusto, thank you for your kind review. We’re glad you enjoyed your stay, and we can’t wait to host you again.

Hi Ian, thank you for leaving a review. We’re sorry you were unsatisfied with your stay, and we’d love to hear more details about your experience. Please feel free to reach out to our 24/7 support team. We look forward to hearing from you soon.