Esterni

Recensioni per Bestwestern Hollywood Plaza Inn Hotel - Hollywood Walk of Fame LA

3 out of 5

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 374 su 1005 recensioni" "
Valutazione di 8 - Buono. 321 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 166 su 1005 recensioni" "
Valutazione di 4 - Scarso. 60 su 1005 recensioni" "
Valutazione di 2 - Terribile. 84 su 1005 recensioni" "

8,2/10

Pulizia

8,2/10

Personale e servizio

7,4/10

Servizi

7,6/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

alvaro

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i like this place clean and quiet...
Soggiorno di 3 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 24 feb 2024
Dear Alvaro,We're thrilled to hear that you appreciate the cleanliness and tranquility of our establishment. Providing a peaceful and relaxing environment for our guests is our utmost priority. Thank you for choosing to stay with us, and we look forward to hosting you again soon for another serene experience.Sincerely, Hotel Manager

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Struttura comoda per visitare a piedi walk pf fame e dintorni. Colazione non inclusa ma è possibile farla nel bar adiacente la struttura
Soggiorno di 2 notti ad agosto 2019
Risposta di Hotel Manager, il giorno 26 ott 2019
Dear Guest, Thank you for choosing our hotel for your stay. We are really very overwhelmed by the wonderful feedback for our hotel. Glad it served your purpose of the stay, as our hotel is close to your areas of attractions. Please visit us again. Sincerely, Hotel Manager

8/10 Buono

Viaggiatore verificato

Soggiorno di 3 notti ad agosto 2019
Risposta di Hotel Manager, il giorno 28 ago 2019
Dear Guest, Thank you for choosing our hotel and for giving the opportunity to serve you. Glad to note that you liked the overall stay looking into the 4-star feedback. We are privileged to have you as a guest. We look forward to seeing you again!!! Sincerely, Hotel Manager

10/10 Eccellente

anj

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
everything was great. front desk staff was really nice
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Cathy, Bishop

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Booked this property so we could walk to the Hollywood Bowl. Super easy and the staff is wonderful.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 13 mag 2024
Dear Cathy,Hello! We're thrilled to hear that our location made attending the Hollywood Bowl convenient for you and that you found our staff to be wonderful. Providing a seamless and enjoyable experience for our guests is our top priority. Thank you for choosing our property, and we hope to welcome you back for another wonderful stay in the future!Sincerely, Hotel Manager

8/10 Buono

Stanislav, Bishkek

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 7 mag 2024
Dear Stanislav,Thank you for your feedback and for sharing that you had a nice stay, rating us 4 out of 5. We're delighted to hear that you enjoyed your time with us. Your satisfaction is essential, and we appreciate your support. If there are any specific areas where we can further enhance your experience and potentially earn that extra point in the future, please feel free to let us know. We're grateful for your visit and hope to welcome you back for another enjoyable stay. Thank you for choosing us!Sincerely, Hotel Manager

10/10 Eccellente

Jasmine Kiraye

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love that the parking is tucked behind. Felt safe. Staff was friendly especially the lovely cleaning team who always seemed to be going above and beyond. Hotel rooms are dated.. carpet etc but CLEAN. Water pressure, toilet, sink, ac/heat, tv all worked well. Walking distance to Hollywood bowl or walk of fame. Electric scooters or e-bikes close. Easy to get Uber etc. Excellent freeway access. Can be in downtown Hollywood or to Burbank airport in less than 20min. Mexican restaurant on site. Was pricey for what you get but tasty. You can’t bill the food to your room fyi- they are separate from the hotel. They open at 7am and close at 9pm If you’re checking in early… yes you can drop your bags but there is no waiting area or bathroom. Pool and hot tub on site with locked gate to keep those who aren’t guests out. We didn’t use but looked clean and had towels. A homeless gentleman seemed to frequent the area of the pool once it got dark but the pool closes at 9pm so was always empty and he wasn’t bothering anyone or being disruptive. Area felt safe enough considering some of the other areas and was convenient price was fair what you get. I would stay here again :)
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 4 mag 2024
Dear Jasmine Kiraye,Thank you for taking the time to share such a detailed review of your stay with us! We're thrilled to hear that you appreciated our tucked-away parking and felt safe during your time with us. It's fantastic to know that our staff, especially our cleaning team, left a positive impression on you with their friendliness and dedication to going above and beyond. We're glad to hear that despite the dated appearance of the rooms, you found them to be clean and that all amenities worked well. It's great to hear that our location was convenient for your needs, with easy access to Hollywood attractions and transportation options. We appreciate your feedback regarding the onsite Mexican restaurant and the separate billing system, as well as the information about early check-in procedures. Your observation about the pool area is duly noted, and we'll ensure the safety and comfort of all our guests. We're delighted that you found the price fair for the value provided and that you would choose to stay with us again in the future. We look forward to welcoming you back!Sincerely, Hotel Manager

8/10 Buono

Stephen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean room. Pretty quiet. You do get a little street noise and a trash truck pick-up. Parking is very tough with very small spaces and very hard to get out of. Staff extremely nice and helpful. The little Mexican restaurant is very good and a good value. Its nice having an elevator to use.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 4 mag 2024
Dear Stephen,Thank you for sharing your feedback with us on Expedia! We're glad to hear that you found your room to be very clean and relatively quiet during your stay. We apologize for any inconvenience caused by street noise and the trash truck pick-up. Your comments regarding the parking situation are duly noted, and we'll explore ways to improve this aspect of our service. We're pleased that our staff provided you with excellent service, and we're glad you enjoyed dining at our Mexican restaurant. We're happy to provide the convenience of an elevator for our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future!Sincerely, Hotel Manager

10/10 Eccellente

Brooklynn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect for walking to the Hollywood Bowl, Hollywood Blvd, Walk of Fame, etc. Very friendly, helpful and welcoming staff.
Soggiorno di 1 notte a maggio 2024
Risposta di Hotel Manager, il giorno 3 mag 2024
Dear Brooklynn,Thank you for your wonderful review! We're thrilled to hear that our location was perfect for visiting popular attractions like the Hollywood Bowl, Hollywood Blvd, and the Walk of Fame. It's great to know that our staff was friendly, helpful, and welcoming during your stay. We strive to provide exceptional service and a convenient location for our guests. Your perfect rating means a lot to us, and we appreciate your kind words. We hope to have the opportunity to welcome you back for another great stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

Mandy

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We love this place! If you are going to visit Hollywood or see a show at the Hollywood Bowl I highly recommend the Best Western. Clean hotel, courteous staff and easy walking distance to all the places you want to go! Thanks for another amazing trip :)
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 22 apr 2024
Dear Mandy,Thank you for your glowing perfect rating and for sharing your positive experience! We're thrilled to hear that you love our hotel and that it's your go-to choice when visiting Hollywood. Providing a clean environment, courteous staff, and a convenient location is what we aim for, and we're delighted that we could meet your expectations. Your recommendation means a lot to us, and we're grateful for your continued support. We can't wait to welcome you back for another amazing trip!Sincerely, Hotel Manager

10/10 Eccellente

IYHALI ALEJANDRA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Tranquila, agradable muy cerca del paseo de la fama y estudios universal
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 19 apr 2024
Dear IYHALI ALEJANDRA,Thank you for sharing your experience! We're thrilled to hear that you enjoyed the quiet and pleasant atmosphere of our hotel, as well as its convenient proximity to the Walk of Fame and Universal Studios. We aim to provide a comfortable and convenient stay for our guests, and we're glad we succeeded with you. We hope to welcome you back for another enjoyable visit soon!Sincerely, Hotel Manager

8/10 Buono

Viktoriia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good place for the price.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 18 apr 2024
Dear Viktoriia,We appreciate your feedback and are glad to hear that you found our hotel to be a good value for the price. Your satisfaction is important to us, and we're committed to providing a comfortable and enjoyable experience for all our guests. We hope to welcome you back again in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

dennis

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
5 minute walk to the Hollywood Bowl, actually closer then some parking lots! Overall the hotel is a little old and dated. But staff is super nice, facilities very clean and neat. Pretty noisy from street. Good location next to Hollywood Blvd etc. Regular room rates make this a inexpensive option for lodging, however we paid a premium for a sold.out Bowl concert, still worth the convenience. El Zarape restaurant downstairs is really good and very reasonable.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 15 apr 2024
Dear Dennis,Thank you for taking the time to share your experience with us. We're pleased to hear that our convenient location and friendly staff made your stay enjoyable. We apologize for any inconvenience caused by the noise from the street and the dated appearance of the hotel. Your feedback is valuable to us, and we will use it to continue improving our facilities. We're glad you found our on-site restaurant to be enjoyable. We appreciate your understanding and hope to have the opportunity to welcome you back for a better experience in the future.Sincerely,Hotel Manager

10/10 Eccellente

Andrea

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best place we’ve ever stayed in Hollywood. It was very clean, parking was EXTREMELY reasonable with in and out privileges, and location made many sites easily walkable. The hot tub was wonderful and clean. Property is well maintained. Staff is very helpful and kind.
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 13 apr 2024
Dear Andrea,Thank you for your glowing review! We're thrilled to hear that your stay with us exceeded expectations. Our team takes great pride in providing exceptional service, maintaining cleanliness, and ensuring convenience for our guests. We look forward to welcoming you back for another fantastic experience in Hollywood!Sincerely, Hotel Manager

10/10 Eccellente

Pamela

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 12 apr 2024
Dear Pamela,Thank you for the stellar review! We're delighted to hear that you had a fantastic experience during your stay with us. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back soon!Sincerely, Hotel Manager

6/10 Soddisfacente

Francisco

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 11 apr 2024
Dear Francisco,Thank you for your feedback and for rating us 3/5. We appreciate your honesty and value your opinion. We apologize if we did not fully meet your expectations during your visit. We would love to know more about your experience and what we can do to improve. If you have any specific feedback or suggestions, please feel free to share them with us. Your input will help us identify areas where we can make necessary changes and enhancements. We strive to provide the best possible service to our guests, and we are committed to continually improving our offerings. We hope to have the opportunity to better serve you in the future and provide you with a more enjoyable experience. Thank you for choosing our establishment, and we hope to have the chance to exceed your expectations in the future.Sincerely, Hotel Manager

10/10 Eccellente

armando rene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Todo muy bien, muy cerca del paseo de las estrellas y teatro chino.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 10 apr 2024
Dear Armando Rene,We're delighted to hear that you enjoyed your stay with us and found our location convenient for exploring the Walk of Stars and the Chinese Theater! Thank you for taking the time to share your positive feedback. We hope to have the pleasure of welcoming you back for another excellent stay in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Ben

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi
Quite noisy and felt unsafe on a few occasions
Soggiorno di 5 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 9 apr 2024
Dear Ben,We apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of meeting your expectations regarding noise levels and security. Your feedback is valuable, and we'll take steps to address these concerns promptly. Thank you for bringing this to our attention.Sincerely, Hotel Manager

10/10 Eccellente

Andrea M.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wonderful place to stay. Price was reasonable. Staff was exceptionally kind and accommodating. The housekeeping staff was superb! Location was great and parking was very reasonable and convenient. Definitely a 5 star place in my opinion!!
Soggiorno di 3 notti ad aprile 2024
Risposta di Hotel Manager, il giorno 8 apr 2024
Dear Andrea M,Thank you so much for your fantastic review! We're thrilled to hear that you had a wonderful experience at our hotel and that you found our price reasonable, staff exceptionally kind and accommodating, and housekeeping staff superb. It's fantastic that you enjoyed our great location and found our parking convenient. Your kind words mean a lot to us, and we truly appreciate your recommendation. We look forward to welcoming you back for another awesome stay in the future!Sincerely, Hotel Manager

10/10 Eccellente

Jennifer, San Diego

Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Manager, il giorno 4 apr 2024
Dear Jennifer,We are delighted to hear that you enjoyed your stay with us. We pride ourselves on providing exceptional service, and your feedback tells us that we are meeting our goals. Thank you for taking the time to share your positive rating with us. We look forward to hosting you again soon.Sincerely, Hotel Manager

10/10 Eccellente

Gabriel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really nice
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 2 apr 2024
Dear Gabriel,Thank you for your positive feedback! We're glad to hear that you found your stay to be really nice. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable experience in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Kelly

Viaggio con famiglia e bambini piccoli
The room was loud. You could hear traffic all night!
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 27 mar 2024
Dear Kelly,Thank you for your feedback. We apologize for the inconvenience caused by the noise from traffic during your stay. Your comfort is important to us, and we regret that this aspect of your experience fell short of your expectations. We will review your comments with our team to explore ways to minimize noise disturbances in the future. We appreciate your feedback and hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Luis Fernando

Viaggio con la famiglia
Falta calidad
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 26 mar 2024
Dear Luis Fernando,We apologize for any lack of quality you experienced during your stay. Your feedback is invaluable, and we take it seriously. We're committed to providing the highest standards of service and accommodations for all our guests. If there are specific areas where we fell short, please let us know so we can address them promptly. We hope to have the opportunity to make it right and regain your trust in the future.Sincerely, Hotel Manager

8/10 Buono

Carolyn

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Good location, no problem with parking. Could use extra blankets available for the beds. Shower was out of the complementary shampoo and body wash.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 25 mar 2024
Dear Carolyn,Thank you for your feedback. We're glad to hear that you found our location convenient and had no issues with parking. We apologize for any inconvenience regarding the availability of extra blankets and complementary toiletries during your stay. Your comments are important to us, and we will address these areas for improvement with our team to ensure a more comfortable experience for our guests in the future. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Eccellente

Andrew

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was ourfirst time staying at this hotel and I could not have asked for better check-in and check-out service. The room was immaculate and it was very close and walkable to some great bars and restaurants. We would love to stay here again real soon.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Andrew,Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you had an excellent first-time experience with us. Providing top-notch service and immaculate rooms are our priorities, and we're delighted that we could exceed your expectations. We look forward to welcoming you back soon for another fantastic stay!Sincerely, Hotel Manager

10/10 Eccellente

Amy Myers

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff was pleasantly nice. The only downside is there’s a few sketchy people in the area. Unfortunately my husbands phone got stolen right off my car that was parked in front of the hotel lobby but ya live and learn I guess.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 19 mar 2024
Dear Amy Myers,Thank you for your feedback and for choosing to stay with us. We're glad to hear that you found our staff pleasantly nice. However, we're deeply sorry to hear about the unfortunate incident with your husband's phone. Your safety and security are our top priorities, and we'll take steps to ensure a safer environment for our guests. We appreciate your understanding and hope to welcome you back for a better experience in the future. If there's anything we can assist you with, please don't hesitate to reach out.Sincerely, Hotel Manager

10/10 Eccellente

Vanessa

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was amazing! My daughter lost her stuffed animal and they went above and beyond to find it for her!
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Vanessa,Thank you for your glowing review! We're thrilled to hear that our staff went above and beyond to assist you and your daughter. Ensuring our guests have a memorable and enjoyable stay is our top priority. We appreciate your kind words and look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Buono

sonia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Parking is a bit tough because people are selfish and take up 2 parking spots or park terribly. Other than that we enjoyed our stay.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Sonia,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall. We apologize for the inconvenience caused by the parking situation. We'll address this issue to ensure a smoother experience for our guests in the future. We hope to welcome you back soon!Sincerely, Hotel Manager

8/10 Buono

VIVIAN, VANCOUVER

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything with my stay is good. The staff that check me in was really nice guy.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear VIVIAN,Thank you for your review! We're delighted to hear that your stay was enjoyable and that our check-in staff left a positive impression. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back soon!Sincerely, Hotel Manager

2/10 Terribile

Alexia

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 18 mar 2024
Dear Alexia,Thank you for choosing to stay at our property. We were sorry to hear that your stay did not meet your expectations, and we would like to know more about what events transpired during your stay that made it less than ideal. We take guest feedback seriously and use it to improve our services, so your insights are valuable to us. Please know that we appreciate your feedback and will take appropriate actions to ensure that we avoid a similar occurrence in the future. We request your understanding and consideration to give us another opportunity to serve you better.Sincerely, Hotel Manager

6/10 Soddisfacente

Mercedes, Glennallen

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi
It didn't have a family feeling to it. there were a lot of males around that looked like they lived there on a usual basis. I had two small boys and was scared they would get hurt on the property. so i did like that the hallways and stairs ways were all visible so I could see my boys even if they were coming from the room to the car. There was a guy taking a picture of a blow up doll in the pool when i first got up and luckily my kids were still asleep. If this is used for refugees that should be clearly stated so we know what kind of situation we are getting into at this propoerty.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 12 mar 2024
Dear Mercedes,We apologize for your experience and appreciate your feedback. We strive to create a welcoming environment for all guests. Rest assured, we prioritize safety and are reviewing our policies to ensure a comfortable stay for families. Your concerns will be addressed promptly. Thank you for bringing this to our attention. We hope that you will give us another chance by visiting again soon.Sincerely, Hotel Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, servizi
The property is a little bit old, but nice.The staff was excellent, and the rooms were very clean.
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear John,Thank you for your positive review! We're glad you appreciated our efforts to maintain cleanliness despite the property's age. Our dedicated staff takes pride in providing exceptional service, and it's wonderful to hear they made your stay enjoyable. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager

6/10 Soddisfacente

Per Gunnar

Viaggio di gruppo
A
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Manager, il giorno 11 mar 2024
Dear Per Gunnar,Thank you for taking the time to review our hotel and giving us a rating of 3 out of 5. We value your feedback and would greatly appreciate any specific suggestions you have on how we can improve our service to reach a 5-star level. Your insights are invaluable to us, and we look forward to implementing changes based on your input. We hope to have the opportunity to welcome you back soon for an even better experience!Sincerely, Hotel Manager

4/10 Scarso

Ami

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was overpriced for the condition of the room and property. The wallpaper was peeling and bubbling off the walls. There was mold in the tile of the bathroom and around tub. Construction was happening at the property so much of the limited parking was taken by equipment. The mattress and bedding was cheaply made and very uncomfortable. The staff was accommodating for an early check in and it was conveniently located. Will definitely stay elsewhere on our next visit.
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 27 feb 2024
Dear Ami,We sincerely apologize for the unsatisfactory experience you encountered during your stay. Your feedback is concerning, and we take it seriously. We're actively addressing the issues mentioned to ensure improvements in our facilities and services. It's disappointing to hear that we failed to meet your expectations, but we appreciate your acknowledgment of our staff's efforts. We understand your decision to stay elsewhere on your next visit and hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager

4/10 Scarso

Cathy

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 23 feb 2024
Dear Cathy,Thank you for your feedback and for rating your experience at our hotel. We apologize if we did not meet your expectations during your stay. We value your feedback and would appreciate any specific details you can provide about areas where we can improve. We strive to provide the best possible experience for our guests, and we will use your feedback to make necessary improvements. We hope to have the opportunity to welcome you back in the future and provide you with a better experience. Sincerely, Hotel Manager

2/10 Terribile

Keven

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
We couldn’t take a hot shower. Cold water for both nights. Called front desk to let him know the waters cold but he said there’s nothing he can do. If it was just my wife and I then so be it but it’s hard for a 5 year old kid.
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 20 feb 2024
Dear Keven,We're truly sorry to hear about the issue you encountered with the hot water during your stay. This falls short of our usual standards, and we apologize for any inconvenience caused, especially with a young child. Your feedback is valuable, and we will address this matter promptly to prevent any recurrence in the future. Please accept our sincerest apologies, and we hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely, Hotel Manager

10/10 Eccellente

Trieste

Viaggio di coppia
Eduardo was excellent. Extremely friendly
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 16 feb 2024
Dear Trieste,Hello! We're thrilled to hear that Eduardo provided you with excellent service and was extremely friendly during your stay! Delivering outstanding hospitality is what we strive for, and it's wonderful to know that Eduardo made your experience memorable. We'll be sure to pass along your kind words to him. Thank you for your feedback, and we hope to see you again soon!Sincerely, Hotel Manager

8/10 Buono

Jong keun

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a febbraio 2024
Risposta di Hotel Manager, il giorno 14 feb 2024
Dear Jong Keun,Thank you for choosing to stay with us and for your kind rating of 8 stars. Your feedback is important to us, and we would be grateful if you could share more details on how we can enhance our services to earn a perfect 10-star review from you. Your input will go a long way in helping us provide an even better experience for our guests. We look forward to welcoming you back soon, and we hope to exceed your expectations on your next visit.Sincerely, Hotel Manager

10/10 Eccellente

Robert

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very clean
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 12 feb 2024
Dear Robert,We're thrilled to receive a perfect rating from you! Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we're delighted to hear that we met your expectations. Thank you for recognizing our efforts, and we hope to welcome you back for another outstanding stay in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Adam

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 12 feb 2024
Dear Adam,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is valuable to us, and we'll use it to make necessary improvements. If there's anything specific you'd like to address or if you have any suggestions for how we can enhance your experience in the future, please let us know. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager

6/10 Soddisfacente

Ronelia

Good and quiet, but they have a storm when we stay here for two days one night
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Manager, il giorno 6 feb 2024
Dear Ronelia,Thank you for your feedback. We're glad to hear that you found our hotel to be good and quiet during your stay. We apologize for any inconvenience caused by the storm during your visit. While weather conditions are beyond our control, we strive to ensure the comfort and safety of our guests to the best of our ability. We appreciate your understanding and hope to welcome you back for a more peaceful stay in the future.Sincerely, Hotel Manager

10/10 Eccellente

RITSUKO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 9 feb 2024
Dear RITSUKO,Thank you for your perfect rating! We are thrilled to hear that your experience at our hotel was exceptional. Your satisfaction is our top priority, and we are delighted that we were able to meet and exceed your expectations. Your support and recommendation mean the world to us, and we cannot wait to welcome you back for another outstanding stay in the future.Sincerely, Hotel Manager

8/10 Buono

Nadia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Todo muy bien!
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 3 feb 2024
Dear Nadia,Thank you for your feedback! We are glad to hear that everything went well during your stay at our hotel. Your satisfaction is important to us, and we appreciate your positive review. We hope to have the opportunity to serve you again in the future.Sincerely, Hotel Manager

10/10 Eccellente

Enrique

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
excelente lugar para hospedarse en los angeles cerca de todo y aun excelente precio!
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 3 feb 2024
Dear Enrique,Thank you for your fantastic review! We're delighted to hear that you found our hotel an excellent place to stay in Los Angeles, with its convenient location and great pricing. Your satisfaction is our priority, and we look forward to welcoming you back for another wonderful stay.Sincerely, Hotel Manager

8/10 Buono

Jesus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 2 feb 2024
Dear Jesus,Thank you for your review and for rating our hotel 4 out of 5! We appreciate your feedback and are glad to hear that you had a positive experience overall. We are always striving to improve and provide the best possible service for our guests. If there is anything specific that you feel we could have done better, please let us know. We value your input and hope to have the opportunity to welcome you back in the future. Sincerely, Hotel Manager

10/10 Eccellente

Yazmin De La Garza

Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Yazmin De La Garza,Hello! We're delighted by your perfect rating! It brings us joy to hear about your exceptional experience. Your satisfaction is paramount, and we're thrilled to have met your expectations. We eagerly anticipate welcoming you back for another delightful stay in the future!Sincerely, Hotel Manager

6/10 Soddisfacente

Stephen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was fine
I initially booked this, thinking it was the same hotel I stayed at previously. Sadly, it was not. That's not to say this trip wasn't enjoyable. It was fine. I just would have preferred the door to my room be inside a building, and not facing the parking lot. Simply means that I need to look at the photos better, then I would have realized this was a more of a motel. Live and learn. The staff was extremely courteous and helpful. They helped me find good places to eat, and provided extra towels when asked. The room itself wasn't anything special, nor did I expect it to be for the price. Though I will caution, make sure the outlets work when you turn off the lights. My first night, I plugged my phone charger into the wall and turned off the light switch, not realizing it also powered that particular outlet. So be careful. I was lucky that I didn't have an early morning appointment.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 30 gen 2024
Dear Stephen,Thank you for taking the time to share your feedback. We appreciate your understanding regarding the room type and location. We're glad to hear that despite the initial confusion, our staff was courteous and helpful, providing you with assistance and recommendations. We'll also address the issue with the outlets to prevent any inconvenience in the future. Your input is valuable, and we hope to have the opportunity to welcome you back for a more enjoyable stay.Sincerely, Hotel Manager

10/10 Eccellente

David

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
They were going through some renovations, the parking was confusing but the new exterior paint and the parking improvements should help. This is an older facility, well maintained and clean. Our room was adequate and reasonably priced.
Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 30 gen 2024
Dear David,Thank you for your feedback. We appreciate your understanding during our renovations and apologize for any inconvenience with parking. We're pleased the improvements are noted. It's great to hear you found our older facility well-maintained and clean. We hope you consider staying with us again.Sincerely, Hotel Manager

10/10 Eccellente

Yeffiry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Hotel Manager, il giorno 30 gen 2024
Dear Yeffiry,We're thrilled to hear about your fantastic experience during your stay at our hotel. Providing top-notch service is our priority, and your ten-star review is a validation of our dedicated efforts. Your satisfaction inspires us to maintain the highest standards for our guests. We look forward to welcoming you back soon!Sincerely, Hotel Manager

8/10 Buono

Nikko

Soggiorno di 2 notti a gennaio 2024
Risposta di Hotel Manager, il giorno 21 mar 2024
Dear Nikko,Thank you for your feedback and positive rating! We're glad to hear that you had a great experience overall. If there are any areas where we can improve to make your next stay even better, please don't hesitate to let us know. We value your input and hope to have the opportunity to exceed your expectations on your next visit.Sincerely, Hotel Manager