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Recensioni per Carlyle Inn

3.5 out of 5
Carlyle Inn
1119 S. Robertson Blvd, Los Angeles, CA

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 314 su 823 recensioni" "
Valutazione di 8 - Buono. 271 su 823 recensioni" "
Valutazione di 6 - Soddisfacente. 145 su 823 recensioni" "
Valutazione di 4 - Scarso. 53 su 823 recensioni" "
Valutazione di 2 - Terribile. 40 su 823 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

7,2/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
OTTIMA POSIZIONE STATO DELL'HOTEL E SOPRATTUTTO IL PERSONALE DECISAMENTE CORTESE E DISPONIBILE
Risposta di Mark A, il giorno 1 mar 2017
Thank you so much for the kind words! We look forward to your next visit.

8/10 Buono

Luca, 23815 Introbio LC, Italia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Ottimo hotel per tutti.
Hotel dalla buona posizione, personale gentile, ottima e abbondante colazione. Consigliato a tutti. Comodo parcheggio a pagamento.

8/10 Buono

Nicholas, Sorbolo, Italy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Best Western Plus Carlyle Inn
Top 3 star hotel and quite good value for money. Good central position very near Beverly Hills and Hollywood. Rooms small but clean and functional. WiFi was free but did not work in the room on the 4th floor - it did on the 1st floor breakfast room area. Breakfast was included in the price and was quite good. Garage parking was available at a convenient price. Recommended.

10/10 Eccellente

joel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Roger at the front desk was very helpful with a last minute cancellation as well as helped when we left showing in the room! Thanks, Roger!
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Tiffany

This peoperty is old and just ok
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Ronit

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The best atmosphere. Very clean. Very professional especially Oscar he was very attentive and receptive. He was very respectful and helpful, truly made my stay worthwhile ! Would definitely come back !
Soggiorno di 1 notte ad aprile 2024
Risposta di Oscar Vargas- General Manager Carlyle Inn, il giorno 25 apr 2024
Dear guest, Thank you for taking the time to post an excellent review; we value you and your business and hope to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas- General Manager Carlyle Inn

6/10 Soddisfacente

Sandeep

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
It's just average.
Soggiorno di 3 notti a febbraio 2024
Risposta di Oscar Vargas- General Manager Carlyle Inn, il giorno 25 apr 2024
Dear guest, Thank you for taking the time to post an excellent review; we value you and your business and hope to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas- General Manager Carlyle Inn

10/10 Eccellente

Kayla

Soggiorno di 5 notti ad aprile 2024
Risposta di Oscar Vargas – General Manager., il giorno 25 apr 2024
Dear Guest, Carlyle Inn staff, and the management would like to thank you for giving us the privilege to serve you. We hope to be able to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas – General Manager.

8/10 Buono

Dirk

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Good value for the area. Walking toward Beverly Hills takes you to nice clean areas, but walking southwest, the commercial areas become dirty, with some sketchy characters around. Hotel itself was clean and comfortable, staff were good, and once the renovations are finished, their courtyard would be a decent place to enjoy their happy hour.
Soggiorno di 3 notti ad aprile 2024
Risposta di Oscar Vargas- General Manager Carlyle Inn, il giorno 25 apr 2024
Dear guest, Thank you for taking the time to post an excellent review; we value you and your business and hope to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas- General Manager Carlyle Inn

4/10 Scarso

Arina

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk on April 6 and 7 (two different people) were both just as apathetic and lacking customer service. I asked for a receipt and I didn't get one, they didn't have water ON THE PROPERTY for me to purchase, their front desk phone doesn't work and their email bounces as "incorrect". I asked for 2 bathrobes that were delivered OPEN and in hand. Disgusting. The website did not mention any repairs being done on the property - their whole lounge/ garden area was closed and there was no care for appearance. Pooe wifi signal. When we checked out, the clerk was not there, but he had left a woman who did not speak English at the front desk. It was a waste of money. No breakfast included (we knew that, but they weren't offering any for purchase either), the room smelled stale, the carpet in our room was so dirty, and the pillows were lumpy.
Soggiorno di 1 notte ad aprile 2024
Risposta di Oscar Vargas General Manager, il giorno 25 apr 2024
Dear Guest, thank you for allowing the Carlyle Inn to serve you. We value you and your business and apologize for not fulfilling your expectations. Thank you for being our guest! Safe Travels and Kind Regards, Oscar Vargas General Manager

8/10 Buono

Adam

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 3 notti a marzo 2024
Risposta di Oscar Vargas- General Manager Carlyle Inn, il giorno 25 apr 2024
Dear guest, Thank you for taking the time to post an excellent review; we value you and your business and hope to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas- General Manager Carlyle Inn

8/10 Buono

David

Soggiorno di 3 notti a marzo 2024
Risposta di Oscar Vargas – General Manager., il giorno 25 apr 2024
Dear Guest, Carlyle Inn staff, and the management would like to thank you for giving us the privilege to serve you. We hope to be able to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas – General Manager.

10/10 Eccellente

Vincent, Aliso Viejo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Caryle Inn has amazing upgrades and guest care! Thanks, Roger!
Soggiorno di 1 notte a marzo 2024
Risposta di Oscar Vargas- General Manager Carlyle Inn, il giorno 25 apr 2024
Dear guest, Thank you for taking the time to post an excellent review; we value you and your business and hope to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas- General Manager Carlyle Inn

2/10 Terribile

Moshe

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was an absolute NIGHTMARE. I checked in with Morgan after a long flight from the east coast, she told me she could accommodate an early check-in for $25 per room. After paying the fee she gave me the key cards to the 2 rooms on the 2nd floor. We shared a small elevator up with a maintenance worker and their cart. At the 2nd floor we saw there is no internal hallway. Motel set up. We enter the first room and it had a heavy smell of mold, forcing one to breathe out of their mouth. I left the room with my belongings and headed to the second room - hoping that it was just the room and I could ask for a new one. But, the second room was just as bad. I returned to the front desk, within 10 minutes of receiving my key and explained that I wouldn’t be able to stay and requested a refund. Morgan said they couldn’t help me. I asked for the manager, she said they weren’t there. I asked if she could get them on the phone, she said no. She then went to a back room and came back with a piece of paper that had the email address of the general manager they called “Oscar”. I left the facility. Emailed Oscar, called Expedia, and American Express. Expedia tried for 3 days to get the manager on the phone. They never responded. This is the worst experience I have ever had. BEWARE!!!!
Soggiorno di 4 notti a febbraio 2024
Risposta di Oscar V. General Manager. , il giorno 22 mar 2024
Dear Gidalowtiz, Thank you for allowing the Carlyle Inn and its staff to serve you. We value you and your business and apologize for not fulfilling your expectations. I did not receive any information, or if you sent it to the wrong email, but moving forward, please contact me as I would like to offer you the manager special next time you are in town. I'll ensure the room has no lousy smell as we care for all our guests. None of our rooms have mold, and we take this very seriously to ensure we do not put any guests in if it has mold. Thank you for being our guest. Safe travels and kind regards, Oscar V. General Manager.

8/10 Buono

Malkia

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
It’s unfortunate that the rooms don’t have a microwave. This hotel has been undergoing remodeling construction for some time. This was my second stay in the past six months. Can’t really fault the noise for that, but the properly is decent and it’s around the corner from where my daughter lives. It’s been very convenient.
Soggiorno di 3 notti a marzo 2024
Risposta di Oscar Vargas – General Manager., il giorno 25 apr 2024
Dear Guest, Carlyle Inn staff, and the management would like to thank you for giving us the privilege to serve you. We hope to be able to welcome you soon! Safe Travels and Kind Regards, Oscar Vargas – General Manager.

2/10 Terribile

Linh

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di Jess, il giorno 23 feb 2024
Thank you for taking the time to review our hotel. We sincerely strive to provide a great experience to all of our guests and are saddened that we were unable to exceed your expectations.

6/10 Soddisfacente

Arnold

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Jess, il giorno 23 feb 2024
Thank you for taking the time to leave a rating, as we sincerely appreciate your feedback. We apologize for any inconvenience you may have experienced, and want to assure you that our staff does strive to provide the best experience possible.

10/10 Eccellente

Ruby

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My stay at the Carlyle Inn was great for the price. Staff was friendly. They have parking at $30 a night but I used street parking with meter. There is a Walgreens within walking distance and good places to eat. Try “Pizzeria Sei” so delicious. No microwave available in room only in lobby.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jess, il giorno 23 feb 2024
Thank you for taking the time to review our hotel. We are pleased that you enjoy your stay and encourage you return when you are in the area.

10/10 Eccellente

Ruby

Soggiorno di 1 notte a gennaio 2024
Risposta di Oscar Vargas General Manager., il giorno 22 mar 2024
Dear Guest, Carlyle Inn staff and the management would like to thank you for giving us the privilege to serve you. We hope to be able to welcome you soon! Safe Travels and kind Regards, Oscar Vargas General Manager.

8/10 Buono

Robert

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a gennaio 2024
Risposta di Jess , il giorno 23 feb 2024
Thank you for taking the time to rate our hotel. We are pleased that you enjoy your stay and encourage you return when you are in the area.

10/10 Eccellente

Baruch

Soggiorno di 4 notti a gennaio 2024
Risposta di Jess, il giorno 23 feb 2024
Thank you for taking the time to leave a rating, we appreciate your feedback.

4/10 Scarso

L

Non mi è piaciuto: Pulizia e personale e servizio
La propiedad está en construcción lo que es muy ruidoso
Soggiorno di 3 notti a gennaio 2024
Risposta di Jess , il giorno 23 feb 2024
Thank you for taking the time to write a review, we appreciate your feedback. We apologize for the inconvenience you may have experienced

10/10 Eccellente

Wendy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Your front desk team
Your front desk workers ALL were so very helpful. Great team there. And a great stay
Soggiorno di 2 notti a gennaio 2024
Risposta di Jess , il giorno 23 feb 2024
Thank you for taking the time to write a review, we appreciate your feedback. All the staff try their best to ensure you have a great stay.

8/10 Buono

Dylan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Jess , il giorno 23 feb 2024
Thank you for taking the time to leave a rating

6/10 Soddisfacente

Skyler

Viaggio di lavoro
Mi è piaciuto: Pulizia
I arrived at the location and was given a room on the first floor. I walked to the room and found the door to be cracked open. I tested the door and confirmed it was open and dark inside. I was not comfortable going inside. There was an employee serving alcohol just steps away from this room. I asked him about it and he just told me to go back to the front desk. I go back to the front desk where I was told it was safe neighborhood but they would call someone to go in the room with me. The person they were calling was the guy serving alcohol which I told them he wasn’t helpful and come to find out he didn’t have a walkie talkie. The front desk employee went to the room with me, she was even hesitant to go inside. Once inside and the lights on, found out the room was going through maintenance. Went back to the front desk and was moved to another room, everything at the front desk too a long time as well. I had to stand there each time for about 20-30 minutes. I get to my new room and the room was adequate. Parking in the structure is strange and you can be blocked in if you end up in the second row. I had to park in handicap one night because all the regular spots were taken. The area around the hotel is not very nice but that is LA for you. I probably wouldn’t stay here again but it’s not the worst place I’ve ever stayed. Also, i was there for 4 nights and never got a cleaning service the whole time, might have been an error on my side when at the front desk checking in.
Soggiorno di 4 notti a gennaio 2024
Risposta di Jess, il giorno 24 feb 2024
Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and want to apologize if we did not exceed your expectations.

6/10 Soddisfacente

pavel

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
The hotel is lovely, overall clean and conveniently located to shopping/dining area. The rooms are nice but somewhat outdated. The extra charge for early/late check in/out is probably an LA thing but i did not appreciate it. I've traveled in many places around the world and this is the first time i was asked to pay for early check in. I understand why but it adds to the bill. The main problem with my room was that it was not really sound proof which made it difficult to fall asleep. I heard people walking in and out in the lobby, talking and taking showers in the room next to me. To provide a decent place to rest at night is one of the functions of any hotel. It was lacking and Carlyle and that's why i gave it 3 stars plus the outdated interior. The service desk person was very nice and welcoming.
Soggiorno di 2 notti a gennaio 2024
Risposta di Jess, il giorno 23 feb 2024
Thank you for taking the time to write a review, we appreciate your feedback. We apologies for the inconvenience that you experienced whiles staying with us. We have looked into the issue that you experienced and look forward to you staying with us in the future.

8/10 Buono

Janet

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rooms are comfortable and set up well. The beds are mostly comfortable but the mattress’s are squeaky. The staff is nice and the location is very good if your having any medical procedure in the area
Soggiorno di 1 notte a gennaio 2024
Risposta di Jess, il giorno 24 feb 2024
Thank you for taking the time to review our hotel. We sincerely appreciate your feedback and want to apologize if we did not exceed your expectations.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great beverly hills hotel for the price.
Soggiorno di 1 notte a gennaio 2024
Risposta di Jess, il giorno 24 feb 2024
Thank you so much for taking your time to review our hotel. We are delighted that you enjoyed your stay and welcome you back whenever you are in the area.

4/10 Scarso

Dmitry

Non mi è piaciuto: Pulizia e servizi
Too noisy in the morning! jackhammer at 8 am! AWFUL
Soggiorno di 1 notte a gennaio 2024
Risposta di Jess, il giorno 24 feb 2024
Thank you for taking the time to review our hotel. We sincerely strive to provide a great experience to all of our guests and are saddened that we were unable to exceed your expectations.

10/10 Eccellente

Yehuda

Soggiorno di 1 notte a gennaio 2024
Risposta di Jess, il giorno 24 feb 2024
Thank you so much for taking your time to review our hotel. We are delighted that you enjoyed your stay and welcome you back whenever you are in the area.

10/10 Eccellente

Daniel, burnaby

Soggiorno di 1 notte a dicembre 2023
Risposta di Jess, il giorno 24 feb 2024
Thank you so much for taking your time to review our hotel. We are delighted that you enjoyed your stay and welcome you back whenever you are in the area.

10/10 Eccellente

Joseph

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

David

Soggiorno di 2 notti a dicembre 2023
Risposta di Jess, il giorno 24 feb 2024
Thank you for taking the time to write a review, we appreciate your feedback.

8/10 Buono

Ebony

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Comfy beds, clean room. Staff was friendly
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Clarissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Edgar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a great place to stay in Mid Wilshire. It was centrally located and easy to catch nearby buses to city attractions. The hotel is undertaking some renovations, which will make it even nicer.
Soggiorno di 3 notti a novembre 2023

6/10 Soddisfacente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Lots of city noise and Construction
It is a cute hotel. Rooms are nice but beds are creaky. Our first room was stuffy and then when fan was on it was like a wind storm. We extended for medical tests and moved rooms. That room had ants. We returned from dinner with ants on the bed and in bathroom. Luckliy they had another room. The other solution was to spray our room right before we were going to sleep (unacceptable.) Our 3rd room did not have hot water. It was fixed by 9:30 PM . Just between a long day, ants and not hot water when I wanted to shower, it was frustrating. Staff is very nice and do their best to resolve problems. Unfortunately, "garden room" was under construction and made for lots of extra noise starting at 8 am. Windows in rooms need to be better. You can hear the sirens from the street all night.
Soggiorno di 5 notti a ottobre 2023
Risposta di manamgement, il giorno 30 ott 2023
Thank you for your feedback. The hotel continues to improve and we hope you return to experience the hotel post renovations.

8/10 Buono

Calvin

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good value for surrounding area. Free coffee and daily beer/wine happy hour were a plus. Gym was the size of a small bedroom and not very conducive to working out. Otherwise, rooms were clean and staff friendly.
Soggiorno di 2 notti a ottobre 2023
Risposta di management, il giorno 30 ott 2023
Thank you for your feedback. The gym is on the smaller size but has everything you need from cardio to weights. We hope to have you back soon.

6/10 Soddisfacente

Raeann

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room and staff were pleasant, the structure and outdoor area were not as pictured, some sort of yellow tape and construction, not much of a common area to enjoy.
Soggiorno di 1 notte a ottobre 2023
Risposta di management, il giorno 30 ott 2023
The tape is for guest safety while we are under renovation. We hope to have you back once completed

10/10 Eccellente

jason

Soggiorno di 2 notti a ottobre 2023
Risposta di management, il giorno 30 ott 2023
Thank you

6/10 Soddisfacente

Benjamin

Viaggio di lavoro
Soggiorno di 1 notte a settembre 2023
Risposta di management, il giorno 30 ott 2023
Thank you. Hoping you return to experience new features

4/10 Scarso

Dan

It was under construction
Soggiorno di 2 notti a settembre 2023
Risposta di management, il giorno 30 ott 2023
Yes the hotel has taken the old restaurant and converting to guest rooms. We continue to get better everyday. Hope to have you back

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Convenient and comfortable
The room was small but very comfortable. Clean and updated decor. Bed and pillows were also comfortable. Nice surprise that they have a happy hour and provide 2 drink tickets per person. Unfortunately we didn’t have an opportunity to take advantage due to our schedule. We were there for sporting events and needed a place between USC and UCLA it was a good location for that purpose but there isn’t much nearby to go and have a meal or get a coffee. Staff was very friendly and helpful. The $30/day parking garage was convenient. Lower level even better because it’s behind a locked gate. Only complaint was the faucet needed some repair- hard to turn off and the bathroom was a pretty tight fit for two tall Adults. There was construction going on but we never heard anything and it didn’t effect our stay. I would stay here again. It’s a bit expensive for the small room but so is everything else in the area.
Soggiorno di 2 notti a settembre 2023
Risposta di management, il giorno 30 ott 2023
Thank you for the feedback. The happy hour is new and we find guest love it. We continue to get better.

8/10 Buono

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We enjoyed our stay. First, the young lady named Jessica working the front desk was extremely professional and kind. But people working that early in the morning outside our room and hearing speaker phone conversations was a definite downer. The parking also was challenging.
Soggiorno di 1 notte a settembre 2023
Risposta di management, il giorno 30 ott 2023
Thank you for the feedback. We actually have two parking lots. One on street level and other is gated underground. We apologize if there was an issue with parking.

6/10 Soddisfacente

Richard

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
beds were comfortable but the rest was warn out.
Soggiorno di 1 notte a settembre 2023
Risposta di management, il giorno 30 ott 2023
Thank you for the feedback. We are always improving. The rooms are modern and the courtyard is being refurbished.

6/10 Soddisfacente

Maegan

Viaggio di gruppo
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The pictures are quite misleading. The property is much older than it looks in the photos and the rooms were very small
Soggiorno di 2 notti a settembre 2023
Risposta di management, il giorno 30 ott 2023
Thank you for the feedback. The property is constantly improving. The rooms are modern and courtyard is being refurbished. We hope you give us another try.

10/10 Eccellente

Jason, Santee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place. I'll be back
Soggiorno di 1 notte ad agosto 2023
Risposta di management, il giorno 30 ott 2023
Thank you for the feedback. We hope to have you back soon.

6/10 Soddisfacente

Brandy

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
The property was clean the rooms are small and there is horrible smell as soon as you walk in the room reminds me of an old somewhat remodeled motel 6 😒
Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

Xochitl

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was clean and the staff was really friendly. Such a cute small hotel. I would recommend this place
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Mike

Soggiorno di 1 notte ad agosto 2023