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Recensioni per Courtyard by Marriott Los Angeles Westside

3 out of 5
Courtyard by Marriott Los Angeles Westside
6333 Bristol Pkwy, Culver City, CA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 537 su 1005 recensioni" "
Valutazione di 8 - Buono. 248 su 1005 recensioni" "
Valutazione di 6 - Soddisfacente. 119 su 1005 recensioni" "
Valutazione di 4 - Scarso. 52 su 1005 recensioni" "
Valutazione di 2 - Terribile. 49 su 1005 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Simone

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Per qualche notte di passaggio
Ottima struttura non lontana dall'aeroporto. Ottima colazione americana (senza dolci) con omelette cucinata a richiesta. Parcheggio a pagamento ma si può parcheggiare gratis sulle strade intorno.
Soggiorno di 1 notte a settembre 2019
Risposta di Adr, il giorno 12 set 2019
Dear Simone, We are delighted to have been your chosen hotel during your recent stay in Culver City. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Los Angeles Westside and we hope you choose to create more memories with us whenever your travels bring you back to Culver City. Sincerely, Alexander DelRosario alexander.delrosario@hhmlp.com

10/10 Eccellente

Maurizio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2019
Risposta di ADR, il giorno 22 ago 2019
Dear Maurizio, We are delighted to have been your chosen hotel during your recent stay in Culver City. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Courtyard Los Angeles Westside and we hope you choose to create more memories with us whenever your travels bring you back to Culver City. Sincerely, Alexander DelRosario alexander.delrosario@hhmlp.com

2/10 Terribile

Amora

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 30 apr 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

10/10 Eccellente

Rob

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at this property are incredibly competent, helpful, friendly, and caring. We loved our stay. I would recommend anyone to stay at this property. Thank you Marriot.
Soggiorno di 4 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 29 apr 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a wonderful experience during your stay at the Courtyard by Marriott Los Angeles Westside. Our team strives to provide exceptional service, and it's fantastic to know that their competence, helpfulness, friendliness, and care made your stay memorable. We truly appreciate your recommendation and look forward to welcoming you back on your next visit. Thank you for choosing Marriott!

8/10 Buono

Mohammed

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 29 apr 2024
Thank you for sharing your experience during your recent stay at Courtyard LA Westside. We sincerely appreciate your valuable feedback and are grateful for the opportunity to enhance our services. On behalf of the entire hotel team, we extend our heartfelt thanks for choosing to stay with us.We are excited to announce that all our rooms have now been newly renovated, and we are grateful to hear your thoughts on the enhancements made. Your input is highly valued, and we are committed to continuously improving to ensure the best possible experience for our guests.As we strive for excellence, we eagerly anticipate the opportunity to welcome you back for another stay. If there are specific aspects you'd like us to focus on for your next visit, please do not hesitate to share your preferences.Our dedication to achieving 100% guest satisfaction remains unwavering, and we invite you to reach out when your travels bring you back to the area. We would be honored to oversee your stay and ensure it is nothing short of exceptional.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

8/10 Buono

Regu

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
1.The breakfast buffet is too minimalistic. It needs more spread, live counter for Omlette etc., Please review. 2. Water presuure in shower is too low. Not sure it was done to conserve water. One can't wet himself unless he turns and twists n number of times as water flow is ridiculously low. Kindly correct it.
Soggiorno di 3 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 27 apr 2024
Thank you for taking the time to share your feedback with us regarding your recent experience at Courtyard by Marriott Los Angeles Westside. We truly appreciate your input as it helps us identify areas for improvement and enhance the overall guest experience.We apologize for any disappointment you experienced with our breakfast buffet offerings. Your comments regarding the variety and live cooking options are duly noted, and we will certainly review our breakfast offerings to ensure they meet the expectations of our guests.Additionally, we apologize for the inconvenience caused by the low water pressure in the shower. We understand the importance of a refreshing and efficient shower experience, and we will address this issue promptly to ensure that our guests can enjoy a comfortable and satisfying stay with us.Your feedback is invaluable to us, and we thank you for bringing these matters to our attention. Please rest assured that we are committed to delivering exceptional service and making necessary improvements based on your feedback.If there is anything else we can do to make your future stays more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back to Courtyard by Marriott Los Angeles Westside in the future.

6/10 Soddisfacente

Donald

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Old, but “renovated” property. A/C did not work well. Thus a horrible nights sleep.
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 22 apr 2024
I'm sorry to hear about your experience. It's frustrating when accommodations don't meet expectations, especially after renovations. Our dedication to achieving 100% guest satisfaction remains unwavering, and we invite you to reach out when your travels bring you back to the area. We would be honored to oversee your stay and ensure it is nothing short of exceptional.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

10/10 Eccellente

Marcia

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All the staff were super helpful
Soggiorno di 1 notte ad aprile 2024
Risposta di Cinthya M., il giorno 23 apr 2024
Thank you for choosing to stay with us, we hope you stay with us in the future and welcome you back.

2/10 Terribile

Bill

Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 23 apr 2024
Thank you for taking the time to recount your stay experience with us. It's disheartening to acknowledge that we didn't meet your expectations. Providing the utmost hospitality is our primary goal, and I genuinely apologize for falling short during your visit. Your valuable feedback has been shared with our leadership team to ensure that necessary guidelines are in place and reviewed, preventing similar occurrences in the future.As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

10/10 Eccellente

Thomas

Very nice room for the price, staff good too.
Soggiorno di 2 notti ad aprile 2024
Risposta di Cinthya M., il giorno 23 apr 2024
Thank you for choosing to stay with us, we hope you stay with us in the future and welcome you back.

10/10 Eccellente

Jose

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was nice and clean. Parking is 30 dollars a night. They ask you if that’s ok, like you have a choice.. hot water for showers is not that great. But overall pleasant stay.
Soggiorno di 2 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 22 apr 2024
It's great to hear that you found the property nice and clean! It's not uncommon for hotels to charge for parking, although it's always nice when they give you a heads up about the cost. Sorry to hear about the hot water issue; that can definitely put a damper on things. Overall, it sounds like you had a pleasant stay despite these minor inconveniences. If there's anything else you'd like to share about your experience, feel free to let me know!As we are committed to achieving 100% satisfaction, should your future travels bring you back to the area, especially after the ongoing property upgrades, please feel free to get in touch. We genuinely hope for the opportunity to welcome you back and provide the exceptional experience you rightfully deserve, especially considering the renovations we are currently undergoing.

8/10 Buono

Nhu, Ridgefield

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The only problem i had was finding the entrance to the hotel. If you pass it then you had to go around the block again then it comes up quick.
Soggiorno di 1 notte ad aprile 2024
Risposta di Cinthya M., il giorno 20 apr 2024
Thank you for choosing to stay with us. We believe the best places are usually the hidden ones. We hope to host you again in the future.

6/10 Soddisfacente

Elizabeth

Soggiorno di 3 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 17 apr 2024
Thank you for sharing your experience during your recent stay at Courtyard LA Westside. We sincerely appreciate your valuable feedback and are grateful for the opportunity to enhance our services. On behalf of the entire hotel team, we extend our heartfelt thanks for choosing to stay with us.We are excited to announce that all our rooms have now been newly renovated, and we are grateful to hear your thoughts on the enhancements made. Your input is highly valued, and we are committed to continuously improving to ensure the best possible experience for our guests.As we strive for excellence, we eagerly anticipate the opportunity to welcome you back for another stay. If there are specific aspects you'd like us to focus on for your next visit, please do not hesitate to share your preferences.Our dedication to achieving 100% guest satisfaction remains unwavering, and we invite you to reach out when your travels bring you back to the area. We would be honored to oversee your stay and ensure it is nothing short of exceptional.Once again, thank you for your valuable feedback. Your insights are incredibly important to us, and we genuinely appreciate the time you took to share your thoughts. We look forward to the opportunity to welcome you back soon.

10/10 Eccellente

Edwin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good!
Soggiorno di 2 notti ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 15 apr 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Eccellente

Ronaldo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, rooms were clean and location was central to everything we needed.
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott, il giorno 15 apr 2024
We're thrilled to hear you had a wonderful experience with us! Our team takes great pride in providing exceptional service, and it's fantastic to know that you found our staff friendly and accommodating. Cleanliness is a top priority for us, so it's great to hear that you found your room to be clean and comfortable. Our central location is indeed a bonus, offering convenience for all your needs. Thank you for choosing Courtyard by Marriott Los Angeles Westside, and we look forward to welcoming you back on your next visit!

10/10 Eccellente

Emilie

Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott, il giorno 29 apr 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Eccellente

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Courtyard by Marriott, il giorno 3 apr 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great
Soggiorno di 3 notti a marzo 2024
Risposta di Courtyard by Marriott, il giorno 3 apr 2024
Thank you for selecting Courtyard by Marriott for your recent stay and for taking the time to share your delightful experience with us. Your feedback holds great value for us, and we truly appreciate your positive remarks.We are thrilled to hear that you thoroughly enjoyed your stay, and we eagerly anticipate the opportunity to welcome you back for another memorable experience. If you have any specific preferences or requests for your next visit, please do not hesitate to inform us.Your commendations have been relayed to our management team, inspiring our entire staff to continue delivering exceptional service. We are sincerely grateful for your thoughtful feedback.Wishing you safe travels, and we eagerly await the pleasure of hosting you again soon.

10/10 Eccellente

Michael, Bakersfield

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice Hotel, FYI parking is 25 dollars a night
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott, il giorno 26 mar 2024
Thank you for your feedback regarding our hotel. We're glad to hear that you found your stay enjoyable overall. Regarding the parking fee, we appreciate you bringing this to our attention. We understand that transparency is important to our guests, and we will ensure that this information is clearly communicated to future guests during the booking process. If you have any further comments or questions, please feel free to reach out. We hope to welcome you back again in the future.

10/10 Eccellente

Alondra

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This was a nice property and the front desk was amazing. I need to have something sent to my room from house keeping and in a matter of minutes I received what I needed and 2 minutes later they where at the door again to make sure I hD what I needed. Such great service. The only problem I experienced was think in the bathroom was clogging up when I used it.
Soggiorno di 2 notti a marzo 2024
Risposta di Courtyard by Marriott, il giorno 26 mar 2024
Thank you for sharing your positive feedback about your interaction with our front desk team. We're delighted to hear that they provided you with excellent service and promptly assisted you with your requests. Your compliments will be passed along to them, as recognition of their hard work is always appreciated.We're sorry to hear about the issue you encountered with the bathroom. Please accept our apologies for any inconvenience this may have caused. Rest assured, we'll address this matter promptly to ensure it's resolved for future guests. If there's anything else we can assist you with or if you have any further feedback, please feel free to let us know. We're here to ensure your stay is as comfortable and enjoyable as possible.

10/10 Eccellente

Carolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was courteous, pleasant, and helpful. The location was safe and convenient for shopping and walking.
Soggiorno di 2 notti a marzo 2024
Risposta di Courtyard by Marriott, il giorno 23 mar 2024
Thank you for your kind words regarding our courteous, pleasant, and helpful staff, as well as our convenient location. We're delighted to hear that you enjoyed your experience at Courtyard by Marriott Los Angeles Westside. Your satisfaction is our top priority, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with, please don't hesitate to let us know.

8/10 Buono

luis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
the tv’s are outdated and do not allow screen mirroring
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott, il giorno 23 mar 2024
I apologize for the inconvenience you experienced regarding the outdated TVs during your recent stay at Courtyard by Marriott Los Angeles Westside. Your feedback is valuable to us, and we understand the importance of modern amenities for a comfortable stay.We will certainly take your comments into consideration as we strive to enhance our guests' experience. Thank you for bringing this to our attention.We appreciate your understanding and hope to welcome you back for an improved stay in the future.

8/10 Buono

Moises

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Free Breakfast!
Soggiorno di 3 notti a marzo 2024
Risposta di Courtyard by Marriott, il giorno 20 mar 2024
We sincerely apologize for any confusion or inconvenience caused regarding our breakfast offerings. At our hotel, we do not offer complimentary breakfast unless it is included in the package selected at the time of booking. We understand the importance of clear communication and regret any misunderstanding that may have occurred. Should you have any further inquiries or if there's anything else we can assist you with during your stay, please don't hesitate to reach out to our front desk staff. Your comfort and satisfaction are our top priorities, and we are committed to ensuring you have a pleasant experience with us.

8/10 Buono

Leigh

Mi è piaciuto: Pulizia e personale e servizio
a big thank you to the front desk staff working check in afternoon of March 11 for calling to confirm rooms had been moved to another floor due to noise from construction. Appreciated very much the thoughtfulness and the proactive nature to reach out first. thank you!
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott, il giorno 12 mar 2024
Thank you so much for your kind words and appreciation! We are thrilled to hear that our front desk staff made a positive impact on your stay by proactively addressing the construction noise issue and ensuring the smooth relocation of your rooms.At Courtyard by Marriott Los Angeles Westside, we strive to provide exceptional service, and it warms our hearts to know that our team's thoughtfulness has contributed to your comfort. Your feedback is truly valuable, and we're delighted to have been a part of making your experience enjoyable despite the ongoing renovations.If there's anything else we can assist you with or if you have any additional feedback, please don't hesitate to reach out. We look forward to welcoming you back for another wonderful stay once our renovations are complete.

2/10 Terribile

Rajat

Viaggio di coppia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Really poor quality towels, left feathers on my whole body. Really poor experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott, il giorno 12 mar 2024
We sincerely apologize for the inconvenience you experienced with the quality of our towels. This falls short of the standards we strive to uphold, and we appreciate you bringing it to our attention. Rest assured, we will address this matter with our housekeeping team to ensure improvements are made. Your feedback is valuable, and we hope you give us another opportunity to provide you with a better experience in the future. If there's anything else you'd like to share or discuss, please feel free to reach out to us directly.

8/10 Buono

Francisco

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
The hotel is currently being renovated so most rooms look good.
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott Team, il giorno 9 mar 2024
Thank you for providing us with the update on the ongoing renovations at Courtyard by Marriott Los Angeles Westside. We appreciate your feedback, and we're pleased to hear that most rooms are looking good during this process.Our team is working diligently to enhance our facilities, and we are committed to ensuring a comfortable and enjoyable stay for our guests. If you have any specific preferences or if there's anything else you would like to know about the renovations, please feel free to let us know.We value your continued support and look forward to welcoming you to an improved and refreshed experience at our hotel.

10/10 Eccellente

Heidi

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I asked for an early check in and the team was very helpful -and they made that happen. This was key to my stay due to a late work schedule. Thank you to Courtyard Marriott for your hospitality. I wouldn't hesitate to stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott Team, il giorno 7 mar 2024
Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that our team's efforts in accommodating your early check-in request contributed to the success of your stay, especially considering your late work schedule.At Courtyard by Marriott Los Angeles Westside, providing excellent hospitality is our top priority, and we are thrilled to know that we could meet your expectations. Your kind words are truly appreciated, and we look forward to welcoming you back whenever your travels bring you to the area.If there's anything specific you enjoyed or any additional feedback you'd like to share, please feel free to let us know. We value your input as we continuously strive to enhance the guest experience.Once again, thank you for choosing Courtyard Marriott, and we can't wait to have the pleasure of hosting you again in the future.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent stay
Soggiorno di 2 notti a marzo 2024
Risposta di Courtyard by Marriott Team, il giorno 7 mar 2024
We appreciate your brief yet uplifting feedback! It's fantastic to hear that you had an excellent stay at Courtyard by Marriott Los Angeles Westside.Our team works hard to provide a memorable experience for our guests, and we're thrilled to know that we succeeded during your visit. If there are any specific aspects of your stay that stood out or any suggestions you'd like to share, we'd love to hear more.Thank you for choosing Courtyard Marriott, and we hope to welcome you back for another excellent stay in the future.

10/10 Eccellente

Teofila

Viaggio con la famiglia
Customer service, clear about parking fees. No extra charges and great breakfast buffet.
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott Team, il giorno 7 mar 2024
I trust this message finds you well. We would like to express our sincere gratitude for your recent feedback regarding your stay at Courtyard by Marriott Los Angeles Westside.We are thrilled to hear that you found our customer service to be outstanding and that our team provided clear information about parking fees. Ensuring transparency is a key aspect of our commitment to guest satisfaction, and we are pleased that it contributed to a positive experience for you.It's also wonderful to know that you enjoyed our breakfast buffet. We strive to offer a variety of delicious options to cater to different preferences, and we're delighted that it added to the overall enjoyment of your stay.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. If there's anything else you'd like to highlight or if you have any suggestions for improvement, please feel free to let us know.Thank you for choosing Courtyard Marriott, and we look forward to welcoming you back for another enjoyable stay in the future.

6/10 Soddisfacente

Mary

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a nice hotel, the floor we were on was nicely renovated. However, the noise level from nearby rooms was higher than expected. Doors opening, and closing kept me up most of the night.
Soggiorno di 1 notte a febbraio 2024
Risposta di Courtyard Marriott Team, il giorno 7 mar 2024
Thank you for taking the time to share your feedback about your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your positive remarks about the nicely renovated floor; however, we are genuinely sorry to hear about the disturbance caused by the noise from nearby rooms.Your comfort and a good night's sleep are essential to us, and it's disheartening to learn that the noise level exceeded your expectations. Please accept our sincere apologies for any inconvenience this may have caused.We are actively addressing this concern with our team to find ways to minimize noise disruptions and enhance the overall guest experience. Your feedback is crucial in guiding our improvements, and we thank you for bringing it to our attention.Thank you for choosing Courtyard Marriott, and we appreciate your understanding.

6/10 Soddisfacente

Ye

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
need dual glass window to keep the noise away, specially so close to freeway,cant fall in sleep with. The noise
Soggiorno di 1 notte a febbraio 2024
Risposta di Courtyard by Marriott, il giorno 27 feb 2024
Thank you for sharing your feedback regarding your recent stay at Courtyard by Marriott Los Angeles Westside. We genuinely apologize for the disturbance caused by the noise, especially considering our proximity to the freeway. Your comfort is of utmost importance to us, and we're sorry to hear that it affected your sleep.We understand the need for a peaceful and quiet environment to ensure a restful night. Our goal is to provide you with a comfortable and rejuvenating stay, and your insights help us in achieving that.Please accept our sincere apologies for any inconvenience caused, and we appreciate your understanding. If your travels bring you back to the area, we would welcome another opportunity to ensure your stay is both enjoyable and peaceful.Thank you for bringing this matter to our attention.

8/10 Buono

Roger, Chicago

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Close to LAX and shopping.
Soggiorno di 3 notti a febbraio 2024
Risposta di Courtyard by Marriott Team, il giorno 19 feb 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

2/10 Terribile

Joseph, Glendora

Soggiorno di 1 notte a febbraio 2024
Risposta di Cinthya M., il giorno 21 mar 2024
Thank you for choosing to stay with us. Our guest feedback is the most important tool and opportunity to allow us to improve our services. Please do not hesitate to reach out to let us know how we could improve.

10/10 Eccellente

Alicia

Comfortable room. Newly remodeled
Soggiorno di 2 notti a febbraio 2024
Risposta di Courtyard by Marriott Team, il giorno 13 feb 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Soddisfacente

Koji

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
You need your own transportation if you would stay.
Soggiorno di 4 notti a gennaio 2024
Risposta di Courtyard Marriott Team, il giorno 7 feb 2024
We do not currently offer transportation services at this property. If you have any further questions or need assistance with alternative transportation options, feel free to contact us. We apologize for any inconvenience or miscommunication. Our commitment to achieving 100% satisfaction remains steadfast, and when your travels bring you back to the area, we encourage you to reach out. We would be delighted to oversee your stay and ensure a memorable experience, hoping that you choose to stay with us again.Your feedback holds significant importance to us, and we genuinely appreciate the time you took to share your thoughts. Once again, thank you for your valuable input.

8/10 Buono

Claire E.

Mi è piaciuto: Pulizia, personale e servizio, servizi
I was informed that construction make noises, however, it was a bit too loud. But staff was friendly.
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 7 feb 2024
Thank you for bringing your experience to our attention. We appreciate your understanding regarding the construction noise, and we apologize for any inconvenience it may have caused during your stay at Courtyard by Marriott Los Angeles Westside. We're glad to hear that despite the noise, you found our staff to be friendly.Please be assured that your feedback is important to us, and we will work to address the noise concerns to ensure a more comfortable experience for our guests in the future. If you have any additional comments or if there's anything else we can do to improve your next stay, please don't hesitate to let us know. We value your feedback and look forward to the opportunity to welcome you back under more favorable circumstances.

6/10 Soddisfacente

Eric

Mi è piaciuto: Comfort della camera
Ask About Construction
We stay here often as it is close to our son and daughter-in-law. Generally, we love it. This last trip, however, we were met with early morning (8am)pounding that sounded like it was right next door, though it was 2 floors above. Construction. No warning other than a lobby sign that we missed when we checked in. We learned that the workers weren't supposed to start until 10am. Everyday of our stay, we told the front desk and each morning, the workers would start early until someone complained. The staff said they were as frustrated with the crew as we were and that they've been dealing with it for months! The hotel is still a great place, but ask about construction issues first.
Soggiorno di 3 notti a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 7 feb 2024
Thank you for sharing your feedback, and we appreciate your loyalty to Courtyard by Marriott Los Angeles Westside. We sincerely apologize for the inconvenience you experienced during your recent stay due to the early morning construction noise. It's regrettable that there was a lack of communication regarding the construction schedule.We understand the frustration this caused and want to assure you that we take your concerns seriously. We will address this issue with our team and work towards better communication with guests regarding any ongoing renovations.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a more enjoyable and peaceful stay in the future. If you have any further concerns or if there's anything else we can assist you with, please feel free to contact us directly.

6/10 Soddisfacente

Guillermo, San Jose

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Good hotel but old , elevators and some areas where in construction.
Soggiorno di 3 notti a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 7 feb 2024
Thank you for sharing your feedback on your recent stay at Courtyard by Marriott Los Angeles Westside. We appreciate your comments and apologize for any inconvenience caused by the ongoing construction in certain areas. Renovations are a crucial aspect of maintaining and improving our facilities, but we understand that they can impact the overall guest experience.Your input is valuable, and we will use it to address any concerns and work towards enhancing the guest experience during renovations. If there's anything specific you'd like us to know or if you have further suggestions, please feel free to share. We hope to have the opportunity to welcome you back in the future and provide an improved and more enjoyable stay.

6/10 Soddisfacente

Matthew

Soggiorno di 2 notti a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 23 gen 2024
Thank you for sharing your experience during your stay at Courtyard LA Westside. We sincerely appreciate your valuable feedback and are grateful for the opportunity to enhance our services. On behalf of the entire hotel team, we extend our thanks for choosing us.As we value your input, we eagerly anticipate the chance to welcome you back for another stay. If there are specific aspects you'd like us to improve upon for your next visit, please do not hesitate to share your preferences. It's worth mentioning that we are currently undergoing renovations to enhance our facilities.Our commitment to achieving 100% satisfaction remains steadfast, and when your travels bring you back to the area, we encourage you to reach out. We would be delighted to oversee your stay and ensure a memorable experience, hoping that you choose to stay with us again.Your feedback holds significant importance to us, and we genuinely appreciate the time you took to share your thoughts. Once again, thank you for your valuable input.

10/10 Eccellente

Jarome

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 21 gen 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Eccellente

Farooq

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s good to stay
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard Marriott Team, il giorno 19 gen 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Eccellente

Rahul

Soggiorno di 2 notti a gennaio 2024
Risposta di Courtyard by Marriott, il giorno 17 mar 2024
Thank you for choosing Courtyard by Marriott for your recent stay and for sharing your wonderful experience with us. Your feedback is immensely valuable to us, and we appreciate your positive response.We are delighted that your overall stay was enjoyable, and we look forward to the opportunity to welcome you back for another delightful experience. Should you have any specific preferences or enhancements you'd like for your next visit, please don't hesitate to let us know.Your positive feedback have been shared with our management team, serving as a source of motivation for the entire hotel team. We extend our sincere gratitude for your thoughtful feedback.Safe travels, and we can't wait to host you again soon.

6/10 Soddisfacente

Noel

Viaggio di gruppo
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
$25/day for parking is insulting. And being charged $25/day for parking when I didn’t actually park a car was beyond scandalous. Do better. Don’t be crooks.
Soggiorno di 2 notti a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 16 gen 2024
Thank you for bringing your concerns to our attention. We sincerely apologize for any frustration caused by the parking charges. Our rates are typically in line with those in our area, but we understand your perspective. Regarding the charge for days when you didn't park, we acknowledge the error, and we're actively working to address this issue.Please be assured that we take your feedback seriously, and we are committed to making improvements to ensure a fair and positive experience for our guests. If you could provide more details or call us at our property about the specific dates and any other relevant information, we will investigate this matter promptly.

10/10 Eccellente

KEENAN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 16 gen 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable stay
Quick check in/out. Hotel is under renovation, but there wasn't too many issues. Comfortable room!
Soggiorno di 1 notte a gennaio 2024
Risposta di Breana Owens, il giorno 15 gen 2024
Hello,I trust this letter finds you well. On behalf of the entire team at Courtyard, I would like to express our sincere gratitude for choosing to stay with us. It was a pleasure having you as our guest, and we are delighted to hear that your experience was positive.We are pleased to learn that your check-in process was quick and efficient. Providing a seamless and prompt check-in experience is a priority for us, and we are thrilled that it contributed to the overall enjoyment of your stay.Thank you once again for choosing Courtyard L.A. Westside. We look forward to the possibility of welcoming you back in the future and providing you with another enjoyable stay.Warm Regards,

8/10 Buono

Tracie, Los Angeles

Mi è piaciuto: Pulizia e personale e servizio
My stay was great, the hotel is remodeling so it was noisy during the day
Soggiorno di 1 notte a gennaio 2024
Risposta di Cinthya M., il giorno 13 gen 2024
Thank you for taking the time in providing us with feedback in regards to your most recent stay. We apologize our renovation did not make your stay as pleasure as we know it could have been. We hope you join us soon after the renovation so that you enjoy our new renovated hotel.

2/10 Terribile

Jonathan

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
El personal no nos atendía durante el desayuno, llegaban otros huéspedes y les deban prioridad. En pocas palabras fuimos discriminados.
Soggiorno di 4 notti a gennaio 2024
Risposta di Courtyard Marriott Team, il giorno 11 gen 2024
Lamento escuchar acerca de su experiencia. La discriminación no es aceptable y le pido disculpas por cualquier inconveniente que haya enfrentado. Recomiendo comunicarse directamente con la gerencia del hotel para compartir sus inquietudes. Probablemente apreciarán sus comentarios y tomarán medidas para solucionar el problema. Si necesita más ayuda, no dude en hacérmelo saber.

10/10 Eccellente

satoshi, chuoku

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Team, il giorno 10 gen 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.

6/10 Soddisfacente

Delovin

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
I over all liked everything however I was charged $25 for parking when I never parked in the lot
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard Marriott Team, il giorno 11 gen 2024
I apologize for any inconvenience you experienced with the parking charge at our property. To resolve this issue, I recommend contacting the hotel directly at and explain the situation. They should be able to review the charges and address any billing discrepancies. If you encounter any difficulties, please let me know, and I'll do my best to assist you further.

8/10 Buono

John

Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Team, il giorno 10 gen 2024
Thank you for choosing Courtyard by Marriott for your stay, and for sharing your experience with us. We're delighted to hear that the overall stay was wonderful.It's heartening to know that you enjoyed the service of our staff, the hotel ambiance, dining experience, and the facilities. We value your feedback and look forward to welcoming you back for another delightful stay. If there's anything specific you'd like us to enhance for your next visit, please feel free to let us know.Safe travels, and we can't wait to host you again.