Esterni

Recensioni per Days Inn & Suites by Wyndham Artesia

2.5 out of 5
Days Inn & Suites by Wyndham Artesia
17510 Pioneer Blvd, Artesia, CA

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 321 su 1000 recensioni" "
Valutazione di 8 - Buono. 269 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 177 su 1000 recensioni" "
Valutazione di 4 - Scarso. 97 su 1000 recensioni" "
Valutazione di 2 - Terribile. 136 su 1000 recensioni" "

7,4/10

Pulizia

7,8/10

Personale e servizio

6,8/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

ilaria

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di Guest Relation Management, il giorno 7 ago 2023
Hi Ilaria,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

8/10 Buono

Barbara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Posizione strategica con ristoranti e fast food raggiungibili a piedi, benzinai a 200 MT e colazione per tutti i gusti. Distanza ottimale dai luoghi di interesse come Hollywood Universal studios Beverly Hills ecc. Area fumatori in loco
Soggiorno di 8 notti a giugno 2023
Risposta di Guest Relation Management, il giorno 26 giu 2023
Hi Barbara,Thank you for taking the time to provide feedback on your stay with us. We appreciate your positive comments about the strategic location of our hotel. We understand that the proximity to these attractions can greatly enhance the overall experience of our guests, and we are pleased to hear that you found it optimal for your needs. Thank you once again for your comments, and we hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Alessandro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Camera spaziosa ma da rimodernare, soprattutto il bagno.
Soggiorno di 2 notti a settembre 2022
Risposta di Manager, il giorno 10 set 2022
Hello Alessandro,I want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. Thank you for sharing regarding your experience with our hotel. We hope to see you again in the future.

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi David,Thank you for sharing your feedback! We're delighted to hear that you found our hotel nice and clean during your stay. Providing a comfortable and clean environment for our guests is a top priority for us, and we're pleased that you had a positive experience. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 Eccellente

Andrew, Long Beach

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect for what we wanted. Not first class but definitely better than most hotels at same rate.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Andrew,Thank you for your feedback! We're thrilled to hear that our hotel was perfect for what you wanted during your stay. Providing a comfortable and enjoyable experience for our guests is our goal, and we're delighted that we met your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

2/10 Terribile

Cheryl

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My room had fleas alot and called desk and they would not offer to move me he respond is i might can cancel the rest of your stay but have to charge a little more for the over night.
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Cheryl,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Cesia

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Cesia,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Catherine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was friendly, professional, and efficient. I booked a king suite with a hot tub in the room. Suite was much larger than anticipated. Very clean, new/updated fixtures and furniture, lots of though put into guest experience. I am very pleased.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Catherine,We are delighted to hear that you had a positive experience with our front desk staff and enjoyed your spacious and well-appointed king suite. Your satisfaction is our top priority, and we appreciate your feedback on the cleanliness and guest experience. Should you have any future inquiries or require assistance, please don't hesitate to reach out.

8/10 Buono

SYLVIA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Will stay again
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello SYLVIA,We are glad to hear that you had a positive experience during your stay with us. We appreciate your feedback and look forward to welcoming you back in the future for another enjoyable stay.

6/10 Soddisfacente

Victor

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Victor,We regret to hear that your experience did not meet your expectations. Please feel free to contact us directly to discuss any concerns you may have had during your stay.

2/10 Terribile

ShailendraSinh

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not clean.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 24 apr 2024
Hi ShailendraSinh,Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short in this aspect during your stay. Your feedback is essential in helping us identify areas for improvement, and we will address this matter promptly with our housekeeping team to ensure that such issues are not repeated in the future. We value your patronage and hope to have the opportunity to restore your trust in our hotel during any future visits.

10/10 Eccellente

Salame

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good professional staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 26 apr 2024
Hi Salame,Thank you for your positive feedback about our hotel's staff! We're delighted to hear that you had a great experience with our professional team members. Providing excellent service and hospitality is our priority, and we're glad that our staff made a positive impression on you during your stay. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

10/10 Eccellente

Lacy

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
The rooms were nice and spacious also clean.
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Lacy,We're delighted to hear you enjoyed the spacious and clean rooms during your stay. Your comfort and satisfaction are always our top priorities. Thank you for sharing your positive feedback with us!

6/10 Soddisfacente

Jhanyce

Non mi è piaciuto: Condizioni e dotazioni della struttura
It’s good for the price but not somewhere I would stay long term! Maybe if you want a quickie stay nothing more than that. It could have been cleaned a lot more especially around & inside the property. They had bed frames and stuff outside the rooms & everything. Rooms definitely need more cleaning & mopping . There was hair everywhere however it’s was nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Front desk , il giorno 18 apr 2024
we are going through renovation of the rooms. because of every day work and constant moving of furniture things were there. Thank you for staying with us.

8/10 Buono

Christina

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Area was safe and quiet
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 17 apr 2024
Hi Christina,We're glad to hear that you found the area around our hotel safe and quiet during your stay! Providing a peaceful environment for our guests is important to us, and we're pleased that you had a positive experience in this regard. Thank you for your feedback, and we look forward to welcoming you back for another pleasant experience in the future!

2/10 Terribile

Luis

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I never stated here again they don't clean the room. The restroom its in a terrible condition the bath tube its old .the blankets really old .i stayed in this hotel for a week they cleaned once. I never stayed here again.
Soggiorno di 6 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 17 apr 2024
Hi Luis,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Milagro

Mi è piaciuto: Pulizia e servizi
It was ok
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 16 apr 2024
Hi Milagro,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that overall, your experience was okay. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Soddisfacente

CINTHIA

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Bed was comfortable, overall clean. Close to shopping center. We stayed on ground floor, walls were paper thin, you could hear EVERYTHING from next door rooms, stomps from the upper floor. Breakfast was basic to get your day started. If you are looking for one or two nights stay, this hotel is just ok.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 16 apr 2024
Hi Cinthia,Thank you for sharing your feedback about your recent stay with us. We're glad to hear that you found the bed comfortable and the overall cleanliness satisfactory. We also appreciate your positive comments about the hotel's proximity to the shopping center and the basic breakfast offerings. Your comfort is important to us, and we will look into ways to minimize noise disturbances for our guests in the future. We appreciate your patronage and hope to have the opportunity to welcome you back for another stay.

10/10 Eccellente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 12 apr 2024
Hi Carlos,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

4/10 Scarso

Wilfredo

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Wilfredo, We regret to hear that your experience did not meet expectations. We invite you to contact us directly to discuss any specific issues you encountered during your stay. Your comfort and satisfaction are our top priorities.

8/10 Buono

ROMAN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is under renovation, they should make the beds every day
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 3 apr 2024
Hi Roman,Thank you for bringing this to our attention. We will work to ensure that our housekeeping team pays extra attention to guest rooms, including making beds daily, to provide a more enjoyable stay experience. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terribile

Destiney

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 23 apr 2024
Hi Destiney,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Karina

Viaggio con la famiglia
Mi è piaciuto: Pulizia
🙂
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Karina,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

James, HIGHLAND, CA

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Descent hotel for the money.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello James,We appreciate your feedback and are glad to hear you found value in your stay. Your comments help us strive for continued improvement. Thank you for choosing our hotel for your accommodations.

10/10 Eccellente

Srinivasan

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Room was clean. More restaurants nearby. Decent complimentary breakfast. Overall nice experience.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Srinivasan,We're glad to hear you enjoyed the cleanliness of your room and our complimentary breakfast during your stay. It's great to know you appreciated the dining options available in our neighborhood. Should you have any further feedback or if there's anything we can assist with, please feel free to reach out to our management team directly.

6/10 Soddisfacente

Lazaro

Viaggio con la famiglia
Average stay
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 2 apr 2024
Hi Lazaro,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

8/10 Buono

Arianna Nichole, Poulsbo

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Property was decent. Bed was hard and extremely uncomfortable. I only stayed 1 night and had to get another hotel for the remaining of my stay. Property had old furniture sitting around the grounds.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 26 mar 2024
Hi Arianna,Thank you for your feedback regarding your recent stay at our hotel. Ensuring our guests' comfort and satisfaction is our top priority, and we regret that we fell short of meeting your expectations in this regard. We will address the issue with the bed to ensure that it meets the comfort standards expected by our guests. Additionally, we will review our groundskeeping procedures to ensure that any old furniture is promptly removed to maintain the aesthetics of the property. We appreciate your patronage and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

8/10 Buono

Juan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Appears that they are under renovations during our stay there but will be a nice place once completed
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 26 mar 2024
Hi Juan,Thank you for your feedback regarding your recent stay at our hotel. We understand that renovations can sometimes disrupt the guest experience, and we appreciate your understanding and patience during this time. Rest assured, we are working diligently to complete the renovations as quickly as possible to provide an even better experience for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Soddisfacente

Samuel

Soggiorno di 4 notti a febbraio 2024
Risposta di Manager, il giorno 14 apr 2024
Hello Samuel,We are sorry to hear that your experience did not meet your expectations. Please feel free to reach out to us directly so we can address any concerns you may have. We strive to provide all our guests with a pleasant stay.

4/10 Scarso

Margarita C

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The place was not too clean the towels very old, The staff people was good not excellent
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Margarita C,We appreciate your feedback regarding the cleanliness and staff service during your stay. Your comments will be shared with the team for further improvement. Thank you for taking the time to provide us with your valuable input.

8/10 Buono

kit

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 12 apr 2024
Hi Kit,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating of your stay with us. Your input motivates us to continuously improve and provide even better experiences for our guests. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

6/10 Soddisfacente

Nameet

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 22 mar 2024
Hi Nameet,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 Eccellente

Andrew, Long Beach

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reasonable price, front desk is always polite and personable and room is exactly what I needed.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 21 mar 2024
Hi Andrew,We're thrilled to hear that you had a positive experience during your stay with us! Providing excellent service and comfortable accommodations at a reasonable price is our goal, and we're delighted that we could meet your needs. We truly appreciate your kind words about our front desk staff. We strive to provide friendly and personable service to all our guests, and it's wonderful to hear that we succeeded in making your stay enjoyable. We value your input and hope to have the pleasure of welcoming you back for another great stay in the future!

4/10 Scarso

Christina

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 20 mar 2024
Hi Christina,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Scarso

Nelson

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room floor is so dusty including the window. The restroom is so dirty. Door knob in the restroom not working. Towels are now yellowish in color(needs to be teplaced). Restroom floor is also dusty. The Receptionist is not accommodating. In general… so awful😠
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 19 mar 2024
Hi Nelson,Providing a clean and comfortable environment for our guests is our top priority, and it's disheartening to hear that we fell short of meeting your expectations in this regard. We take your feedback seriously, and we will address these issues with our housekeeping and maintenance teams immediately. Steps will be taken to ensure that all rooms are thoroughly cleaned and maintained to the highest standards. Additionally, we will inspect and repair any faulty fixtures, such as the door knob in the restroom. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Ernesto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 20 mar 2024
Hi Ernesto,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

4/10 Scarso

John

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 19 mar 2024
Hi John,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

10/10 Eccellente

Petra

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Limited breakfast menu.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Petra,We appreciate your feedback and will share your comments with our team for future improvements. We hope you otherwise enjoyed your stay with us.

6/10 Soddisfacente

KINES 6300

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The property was in a bad area. There was razor wire on the back parking lot. Also was told by security to not park in front as a result of theft from cars.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello KINES 6300,We appreciate your feedback regarding your recent stay. The safety and security of our guests is of the utmost importance to us, and we take all necessary precautions to ensure a secure environment. Thank you for bringing your concerns to our attention so that we can address them accordingly.

10/10 Eccellente

Bridgette

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 17 mar 2024
Hello Bridgette,We are thrilled to hear that you had a wonderful stay at our hotel! We appreciate you choosing us for your accommodation needs and hope to welcome you back soon for another enjoyable experience.

4/10 Scarso

Julio Cesar

Viaggio di gruppo
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
El personal de recepcion es muy amable, pero no hacen la limpieza diario, estuve 4 noches y solo una vez limpiaron el cuarto, te hacen un cargo de un depósito a tu tarjeta y no te lo regresan al salir, que tarda 5 días en reembolsarse, sigo esperando que me lo regresen.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 14 mar 2024
Hi Julio,We appreciate your kind words about our reception staff, but we understand the importance of regular room cleaning during longer stays. We will address this issue with our housekeeping team to ensure that our cleaning procedures are properly followed. We also understand that prompt refund processing is essential, and we will investigate this matter further to ensure that it is processed in a timely manner. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Andrew, Long Beach

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hard to find safe and clean hotels that have smoking rooms these days. This place always comes through and I don’t feel like I have to be around crime just to have a smoking room.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Andrew,We're delighted to hear that you enjoyed your stay with us and found our smoking rooms to your liking. Your safety and comfort are our top priorities, and we strive to provide a clean environment for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

6/10 Soddisfacente

Jessica

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Check in was easy, had to pay a 75USD deposit. After check out we won't see it for 3-5 business days according to the front desk. The room was OK but felt very outdated. The room had AC which was good, but there was some moldy spots in the corners of the tub and room felt humid compared to outdoors. Bathroom door was notably old, water pressure for shower and sink was poor. The water also took a few minutes to warm up. We also only got room cleaned on our 3rd night. I dropped a pillow on the ground, asked front desk for another pillow case and they didn't have any. The stay was functional but probably would not book again.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 8 mar 2024
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is crucial, and I assure you that I will address these concerns with our housekeeping and maintenance teams to ensure that improvements are made. Additionally, we will take steps to ensure that extra amenities such as pillowcases are readily available for guests upon request. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Ying

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 12 mar 2024
Hi Ying,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

8/10 Buono

Josette

Viaggio con animali domestici
Mi è piaciuto: Pulizia e servizi
Didn't like that they don't except animals. Little to expensive for the room $93 plus $75 deposit. In San Pedro the Motel 6 is around $60 a night plus they accept pets no extra cost rooms are smaller but very. Modern clean lines style
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Josette,We appreciate your feedback. Our hotel strives to provide a comfortable experience for all guests. Different establishments offer varying policies and amenities, and we regret any inconvenience caused. Should you have any further concerns, please feel free to reach out to our management team for assistance.

8/10 Buono

Brajan

Mi è piaciuto: Personale e servizio e servizi
Ceilings and walls need to be cleaned and painted
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Brajan,Thank you for your feedback; we appreciate you bringing this to our attention for further consideration. Our team will promptly address and evaluate the areas mentioned to uphold our standards of cleanliness and maintenance throughout our property.

2/10 Terribile

Kevin

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The place is look like abandoned ,bed, chair, everywhere in the hallway and then they said is gonna charge me a 100$ for deposit and they never give me back i call then … is horrible experience
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 mar 2024
Hello Kevin,We're sorry to hear about your experience. We encourage you to reach out to our management team directly to address any concerns regarding your deposit. Your feedback is valuable to us, and we hope to welcome you back in the future for a better stay.

2/10 Terribile

Adelina

Viaggio di lavoro
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I have been in hotels for two months and this is the most horrible as soon as I entered the hotel. I got a horrible allergy at night and couldn't sleep. Because of the polluted air in the room, it seems that my eyes and nose were filled with lint. I left there with a horrible allergy, never again. I would return
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello Adelina, I'm sorry to hear about the discomfort you experienced during your stay. We value all feedback and have shared your comments with the relevant teams for their review. Your well-being is important to us, and we strive to provide a comfortable environment for all our guests. We appreciate your input and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Madhu

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The front desk staff & the rest of the staff were fantastic people!
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 22 feb 2024
Hi Madhu,We're thrilled that our front desk staff and the rest of our team were able to provide you with fantastic service during your stay. Ensuring that our guests feel welcomed and well taken care of is our top priority, and it's great to know that our team made a positive impression on you. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 Buono

Dr Joseph, Pasadena

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Some alarm woke me up at 0400 and could not get back to sleep :(
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 22 feb 2024
Hi Dr. Joseph,Thank you for your feedback regarding your recent stay at our hotel. Please know that we take your feedback seriously, and we will investigate the matter to ensure that similar incidents are prevented in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.