We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel. We appreciate feedback. Once again we apologize for not meeting expectations.

Kelsey, Thank you for the fantastic 5-star review! We're thrilled you enjoyed our convenient location near the theme park and other attractions.We're especially happy to hear the late-night pool was a welcome amenity after long days exploring. And, of course, knowing you had plenty of food options, including 24-hour room service, puts a smile on our face!Your kind words motivate us to keep providing exceptional service for every guest. We truly appreciate you choosing Hilton Universal!Warmly,

Maggie, Thank you for choosing Hilton Universal and for taking the time to share this fantastic review! We're thrilled you enjoyed your stay, especially the convenient location steps from the park entrance, the modern décor, and the cleanliness of our facilities.We hope to welcome you back soon!Sincerely,

Cory, Thank you for choosing Hilton Universal and for sharing your kind review! We're thrilled to hear you consistently have a great experience here.Knowing we make your stay enjoyable is our top priority. The entire Hilton Universal Team appreciates your continued trust in us.We look forward to welcoming you back soon!Warmly,

Courtney, Thank you for the fantastic 5-star review! We're thrilled you found the hotel beautiful and enjoyed the convenient location near Universal Studios. We love hearing your family had a wonderful experience. Your kind words motivate us to deliver exceptional hospitality every day. We look forward to welcoming you back for another memorable stay at Hilton Universal.Sincerely,

Gregory, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the modern design, incredible views, friendly service, and convenient location to Universal Studios.Creating a welcoming and comfortable environment is our priority, and your feedback lets us know we're achieving that goal.We look forward to welcoming you back for another perfect stay whenever your travels bring you back to Hollywood.Sincerely,

Alyssa, Thank you for choosing Hilton Universal and for sharing this fantastic review! We're thrilled you enjoyed the property, our accommodating staff, and especially the stunning view from your room.Creating memorable experiences for our guests is our passion, and hearing your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,

John, Thank you for the fantastic 5-star review! We're thrilled you loved everything about your stay.Sincerely,

Hermant, Thank you for the fantastic 5-star review! We're thrilled to hear you enjoyed our convenient location with easy access to Universal Studios and appreciated our clean, well-maintained facilities.Our team strives to provide a comfortable and relaxing environment for all guests. Your kind words motivate us to continue delivering exceptional service.We hope to welcome you back again soon!Sincerely,

Joya, Thank you for the fantastic review! We're thrilled you enjoyed your stay and found our location convenient for visiting Universal Studios.While we don't currently offer discounted tickets, we recommend checking the Universal website for future promotions or packages that might include them.We hope to welcome you back soon!Sincerely,

Ben, Thank you for taking the time to leave a review! We appreciate your positive feedback and are glad you enjoyed your stay at Hilton Universal.While we strive to deliver an exceptional experience for every guest, we always welcome your insights on how we can improve. If you have any specific details you'd like to share, please don't hesitate to reach out directly.We look forward to welcoming you back to Hilton Universal soon!Sincerely,

Joaquin, Thank you for taking the time to share your recent stay at Hilton Universal! We're thrilled to hear our convenient location added to your positive experience.We strive to provide a comfortable and centrally located stay for all our visitors.Thank you again for choosing Hilton Universal. We look forward to welcoming you back soon!Sincerely,

Adrian, Thank you for choosing Hilton Universal! We're thrilled to hear you enjoyed our comfortable beds and the friendly service from our team.We strive to create a welcoming and enjoyable experience for all our guests, so your feedback is much appreciated.

DaDaThank you for the fantastic 5/5 review! We're thrilled to hear our convenient location near Universal Studios Hollywood, friendly staff, and complimentary shuttle service made your stay enjoyable.It's our pleasure to provide a comfortable and welcoming environment for our guests. Your kind words about our team are greatly appreciated, and we'll be sure to share them!We hope you'll consider us again for your next Universal Studios adventure!Sincerely,

Patty, Thank you so much for your 5-star review! We're delighted to hear you enjoyed our delicious food and convenient location for visiting Universal Studios. We strive to provide exceptional experiences for our guests, and your comment motivates us to keep doing so. We hope to welcome you back to Hilton again!

Andrea, Thank you for taking the time to share your fantastic 5-star review! We're thrilled you enjoyed the convenient shuttle service to Universal CityWalk and the friendly, accommodating service from our team.We pride ourselves on offering a variety of delicious dining options, so we're delighted you found something to satisfy your taste buds.At Hilton, we strive to create exceptional experiences for our guests, and your feedback lets us know we're on the right track. We look forward to welcoming you back soon!Sincerely,

Charles, Thank you for choosing Hilton Universal and for taking the time to leave a review! We're thrilled to hear our convenient location made your Universal Studios visit even more enjoyable.Walking distance to the park and a complimentary shuttle every 15 minutes offer fantastic flexibility for exploring all the excitement.Thanks again for staying with us!Sincerely,

Octavio, Thank you for your review. We sincerely apologize that the initial interaction with our team member wasn't up to Hilton's standards of hospitality. We take guest feedback seriously and will address this with our staff to ensure a consistently welcoming experience.We're glad to hear the younger team member provided excellent service upon your return.We appreciate you staying with us and hope to host you again soon for a truly exceptional Hilton experience.Sincerely,

William, Thank you for rating us! We're thrilled to hear you had a perfect stay while visiting Universal Studios Hollywood.Our goal is to provide every guest with an exceptional experience, and your kind words motivate us to keep striving for excellence.We look forward to welcoming you back to the Hilton family on your next Universal Studios adventure!Sincerely,

Lydia, Thank you for choosing Hilton and sharing your positive experience! We're delighted to hear you enjoyed your stay.At Hilton, we strive to create exceptional experiences for all our guests. Your feedback motivates us to continuously improve.If you'd like to share any specific details about what made your stay positive, we'd love to hear them! It helps us tailor our service to better suit future guests.We look forward to welcoming you back to Hilton soon.Sincerely,

Jason, Thank you for choosing Hilton and for sharing your perfect review on Expedia! We're thrilled to hear you enjoyed your stay at our Universal Hollywood location.Our aim is to provide exceptional experiences for our guests, and knowing we were your perfect home base for exploring Universal Studios fills us with pride.We hope to welcome you back soon for another magical visit to Los Angeles!Sincerely,

Laura, Thank you for taking the time to share your recent stay with us!Your feedback is valuable to us, and we'd love to learn more about what we could do to earn a perfect 5/5 rating next time.We look forward to welcoming you back soon!

Dominique, Thank you for the fantastic 5-star review! We're thrilled your stay at our hotel was perfect for your Universal Studios and CityWalk adventure.Our convenient location allows guests to explore the excitement without needing a rental car.We're delighted to hear you had a wonderful experience. We hope to welcome you back for another magical stay soon!Warmly,

Clara, We're thrilled you rated your stay a perfect 5-stars! We hope to welcome you back to the Hilton soon!Warmly,

Marla, Thank you for choosing Hilton Universal and for sharing your feedback. We're glad you found your room comfortable and enjoyed the convenience of being close to Universal Studios!We apologize that housekeeping arrived later than expected and the breakfast buffet wasn't up to par. We strive to provide a fresh and timely breakfast experience, and your comments will be shared with our food and beverage team for improvement.To ensure a smoother future stay, feel free to request housekeeping at your preferred time. We also offer grab-and-go breakfast options at Coffee Corner. We hope to host you again and provide the exceptional Hilton experience you deserve.Sincerely,

Sara, Thank you for taking the time to share your recent stay with us! We're delighted to hear you enjoyed your experience. We hope to welcome you back to the Hilton soon!Sincerely,

Jerry, Thank you for sharing your fantastic 5-star review on Expedia! We're thrilled you had a wonderful experience at our hotel.We look forward to welcoming you back to the Hilton family soon!Sincerely,

David, Thank you for the fantastic 5-star review! We're delighted to hear you had a wonderful experience at our hotel, especially after your Big Sur plans changed.We're happy to hear our convenient location to Universal Studios Hollywood made your stay enjoyable. It's always rewarding to know our team members, like the one who assisted you with parking, went the extra mile to create a positive experience.We appreciate your kind words and hope to welcome you back to the Hilton Universal soon!Sincerely,

Judy, Thank you for taking the time to share your wonderful feedback about your stay at The Hilton Universal! We're thrilled to hear you enjoyed our convenient location within walking distance to Universal Studios Hollywood.We appreciate you choosing The Hilton Universal, and we look forward to welcoming you back for another enjoyable stay in the future.Sincerely,

Edy, We're thrilled you rated your stay a perfect 5! Knowing we exceeded your expectations is our greatest reward. We hope to welcome you back soon for another unforgettable stay!Warmly,

Jason, Thank you for the fantastic 5-star review and for highlighting the exceptional service provided by our team! We're thrilled to hear they made your stay enjoyable.Regarding the check-in process, we apologize for the inconvenience caused by the app and wait times. We're always looking for ways to improve efficiency and streamline arrival.We understand the buffet price may seem high. We offer a variety of dining options to suit different budgets and preferences.Thank you for choosing Hilton Universal. We hope to welcome you back for a truly exceptional stay in the future!Sincerely,

Bob, Thank you for taking the time to share your recent stay at Hilton Universal with Expedia! We're thrilled to hear that you enjoyed the ease of our self-parking and found our desk personnel to be excellent. Providing a friendly and helpful environment is a priority for us, so your kind words about our team are greatly appreciated.We strive to ensure every guest has a smooth and enjoyable experience, and we're glad we delivered on that promise for you. We hope you'll consider staying with us again soon!Sincerely,

Edward, Thank you for your feedback regarding your recent stay. We understand your concerns about the room size and parking cost.While we offer a variety of room options to suit different needs, we apologize if the chosen room didn't meet your expectations. However, we're glad the hotel's location proved convenient for your visit to Universal Studios.We hope to host you again soon, offering a stay that reflects the exceptional value Hilton Universal strives for.Sincerely,

Monika, Thank you for choosing the Hilton Universal and for taking the time to share your feedback! We're thrilled you enjoyed the convenient location near Universal Studios and the frequent shuttle service.We appreciate your feedback regarding the guest rooms and are happy to hear you found the bathrooms to be up-to-date and comfortable.We hope to welcome you back again soon for a truly exceptional Hilton experience.Sincerely,

Beatrice, Thank you for taking the time to leave a 5-star review! We're thrilled to hear you received exceptional customer service during your stay.At Hilton, we strive to provide a warm and welcoming environment for all our guests. Knowing our team exceeded your expectations truly brightens our day.We appreciate your business and hope to welcome you back again soon!Warmly,

Martin, Thank you for taking the time to share your incredible experience with us on Expedia! We hope to welcome you back to the Hilton soon!Warmly,

Maria, Thank you for taking the time to share your incredible experience with us on Expedia! We hope to welcome you back to the Hilton soon!Warmly,

Melissa, Thank you for taking the time to share your recent stay at our hotel with Expedia! We're delighted to hear you enjoyed your experience and would consider staying with us again.At Hilton, we strive to provide exceptional service and a comfortable environment for all our guests. Your positive feedback motivates us to keep exceeding expectations.We hope to welcome you back soon!Sincerely,

Mariana, Thank you for taking the time to share your incredible experience with us on Expedia! We look forward to welcoming you back soon!Sincerely,

Isabel, We're thrilled you had such an exceptional experience at our hotel. Thank you for choosing Hilton!Sincerely,