Piscina

Recensioni per Holiday Inn Los Angeles Gateway - Torrance, an IHG Hotel

3 out of 5

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 516 su 1003 recensioni" "
Valutazione di 8 - Buono. 258 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 117 su 1003 recensioni" "
Valutazione di 4 - Scarso. 61 su 1003 recensioni" "
Valutazione di 2 - Terribile. 51 su 1003 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

8/10 Buono

Takeda

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
全体的に普通
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

WALTER

Viaggio con animali domestici, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is extremely helpful. Especially, Barbara is was so nice and helpful.
Soggiorno di 2 notti a maggio 2024

10/10 Eccellente

Kristine, Green Valley

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent customer service. Two associates helped me with a traveling need, and they came through for me. Nice room, pretty wood paneling in the bathroom. The only disappointment was that the restaurant is open only several hours for each meal period and closed in between. I wouldn't expect it of any restaurant. We arrived at 10 am and had to wait to get food. On the plus side, there's a well-stocked store in the lobby, qualotu food and beverages of all types. Good wine, even! Easy swipe to charge to yoir room. Nice lobby area.
Soggiorno di 1 notte ad aprile 2024
Risposta di -Jesse (Front Office Manager), il giorno 2 mag 2024
Hello Kristine,Thank you so much for your generous review of your stay with us. We strive to provide great service for all guests of ours and I am pleased to hear we did so just for you. We look forward to your stay with us again hopefully in the near future!

6/10 Soddisfacente

michael

Non mi è piaciuto: Personale e servizio
No free available coffee in lobby, no include breakfast.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 28 apr 2024
Hi Michael, We appreciate your feedback regarding the availability of coffee in the lobby and breakfast options. We'll undoubtedly consider vision as we continue to improve our services for our guests. Thank you for bringing this to our attention, and we hope to have the opportunity to meet your expectations in the future.-Hotel Management

10/10 Eccellente

Francis

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Easy access. Don't charge you extra for parking.
Soggiorno di 1 notte ad aprile 2024
Risposta di Holiday Inn Los Angeles Gateway Torrance, il giorno 22 apr 2024
Hi Francis, We're glad you found our hotel easily accessible and appreciated our complimentary parking policy. Thank you for choosing to stay with us, and we hope to welcome you back soon!-Hotel Management

4/10 Scarso

Helen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Hotel Management, il giorno 23 apr 2024
Hi Helen,We're sorry to hear that your experience fell short of expectations. If there's anything specific you'd like to share or if we can assist you further, please don't hesitate to reach out. Your feedback helps us improve.-Hotel Management

6/10 Soddisfacente

Melissa

Mi è piaciuto: Personale e servizio
The property shows its age. The lobby is real nice though. The room smelled musty like someone loved there. Overall it was ok as we were just there for one night. For the price it was ok.
Soggiorno di 1 notte ad aprile 2024
Risposta di Hotel Management, il giorno 21 apr 2024
Hi Melissa, We appreciate your feedback and are glad you enjoyed our lobby. We're sorry to hear about the musty smell in your room. We strive to provide a comfortable and pleasant experience for all our guests. Your comments will be considered as we continue to improve our services. Thank you for choosing to stay with us.-Hotel Management

10/10 Eccellente

Kristie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay, pool was freezing but to be expected for winter. Jacuzzi could have been cleaned a little more. Rooms were nice and clean
Soggiorno di 1 notte a marzo 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 13 apr 2024
Thank you for your feedback, Kristie! We're glad you enjoyed your stay overall. We'll certainly address the pool temperature and Jacuzzi cleanliness to ensure a better experience next time.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Eccellente

Marisol

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great and accommodating
Soggiorno di 3 notti ad aprile 2024
Risposta di Holiday Inn Los Angeles Gateway - Torrance, il giorno 9 apr 2024
We're delighted you had a positive experience with our staff. Providing excellent service and accommodation is our top priority. Thank you for your kind words, and we hope to welcome you back soon for another pleasant stay!-Hotel Management

10/10 Eccellente

Robert

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay Safe stay
Soggiorno di 1 notte a marzo 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 2 apr 2024
Dear Robert,Thank you for your fantastic 5-star review! We're thrilled to hear that you enjoyed your stay with us. Your feedback is truly appreciated, and we're delighted that we could exceed your expectations. We hope to have the pleasure of welcoming you back again soon!-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Buono

Zoe, Litchfield Park

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Front desk staff was great!
Soggiorno di 2 notti a marzo 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 1 apr 2024
Dear Zoe,Thank you for highlighting our front desk staff! We're glad to hear they provided you with great service. If you have any additional feedback or if there's anything else we can assist you with, please let us know.The Staff at Holiday Inn Los Angeles Gateway - Torrance

10/10 Eccellente

Frederick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
it's clean & quiet 🙂
Soggiorno di 1 notte a marzo 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 1 apr 2024
Dear Frederick,We are glad to hear you found our hotel clean and quiet. Your feedback is valuable to us, and we appreciate you taking the time to share your experience. We look forward to welcoming you back on your next visit.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

6/10 Soddisfacente

Rashaud

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 2 notti a marzo 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 1 apr 2024
Dear Rashaud,Thank you for sharing your feedback. We strive to provide the best experience possible for all our guests. If there are any specific areas where we can improve, please feel free to reach out to us directly. We value your input and hope to have the opportunity to exceed your expectations in the future.-The Staff at Holiday Inn Los Angeles Gateway-Torrance

10/10 Eccellente

Marcia

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Great location, beautiful lobby, bar and restaurant.
Soggiorno di 1 notte a marzo 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 19 mar 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Eccellente

Edralyn

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean Staff is very nice Absolutely satisfied when i stay
Soggiorno di 1 notte a marzo 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 19 mar 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Eccellente

Ricardo, Phoenix

Soggiorno di 1 notte a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 9 mar 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Eccellente

Edralyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 9 mar 2024
Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate all of your feedback. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Buono

Peter

Soggiorno di 3 notti a febbraio 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 1 apr 2024
Dear Peter,Thank you for your review! We're pleased to hear that you enjoyed your stay overall. If there's anything specific you think we could improve upon to earn that extra star, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back again soon.-The Staff at Holiday Inn Los Angeles Gateway - Torrance

8/10 Buono

Daisy

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 27 feb 2024
Hello Daisy!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

6/10 Soddisfacente

Muang

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
The staff was nice but it took a while for us to check in because there was only one person at the front desk and a line of people. I’m sure they clean everything, but the carpets in the hallway are old and dirty and so are the furniture in our room.
Soggiorno di 3 notti a febbraio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 27 feb 2024
Hello Muang!Thank you for being our guest and for your time reviewing our hotel. I’m very sorry we fell short of meeting your expectations when it came to your room. We will take your comment under consideration as we continually work to improve our guest experience. We hope you will consider staying with us again in the future!

8/10 Buono

Gerardo

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 27 feb 2024
Hello Gerardo!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

10/10 Eccellente

Ae-Jung

Soggiorno di 1 notte a febbraio 2024
Risposta di Staff at Holiday Inn Los Angeles Gateway Torrance, il giorno 1 apr 2024
Dear Ae-Jung,We're delighted to receive your five-star rating! Should you have any additional feedback or requests, feel free to let us know. We're looking forward to hosting you again soon! Thank you!-The Staff at Holiday Inn Los Angeles Gateway-Torrance

2/10 Terribile

Tanias

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Fire alarm went off at 12:30am the first time. It went off several time after that. I ended up checking out at 5:30am unable to get any sleep with the alarm going off. I was told that it was kids pulling the alarm and that they are short staffed so could stop them from continuing to do so through out the night. They offered my points if I opened an IHG account. I would never stay there again….
Soggiorno di 1 notte a febbraio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 10 feb 2024
Hello Tanias,We are sincerely sorry for the inconveniences caused by the fire alarms. Additionally, we apologize that the staff on site was unable to silence the alarms. Guest satisfaction is our highest priority and I regret that we left you with a poor impression. Your feedback is welcomed as it encourages change for future stays. Thank you for taking the time to share your review with us and we hope you will consider a return visit in the future.

2/10 Terribile

EUN JIN

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 5 notti a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 10 feb 2024
Hello Eun,I want to start by apologizing for the experience you had here at our hotel. That is far from the experience we want to leave you with. We take feedback like yours seriously and we will coach our team and make the necessary changes to make sure that neither you nor another guest have an experience like this again. We hope that if given the opportunity to serve you in the future we can prove that this experience was an exception. If you would like to go more into detail in regards to your experience or if I can be of any assistance to you, please do not hesitate to reach out.

10/10 Eccellente

Bob

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a febbraio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 13 feb 2024
Hello Bob,Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! I appreciate all of your feedback, including an area of opportunity. It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Buono

Patricia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 13 feb 2024
Hello Patricia,I apologize that your hotel experience was mediocre, we strive to make our guests experience to be a great one and am saddened this was not the case for you. We hope to see you again for a flawless experience. Thank you for staying with us!

4/10 Scarso

Tom

Soggiorno di 1 notte a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 23 gen 2024
Hello Tom!I am sorry to hear that we let you down and you didn't enjoy your stay. We never want to leave our guests with a poor impression of our hotel. I apologize for our shortcomings and hope that we have the chance to redeem ourselves to you on a future visit.

10/10 Eccellente

Yvan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 23 gen 2024
Hello Yvan!Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back!

10/10 Eccellente

Laura A

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 23 gen 2024
Hello Laura A.,Thank you so much for your generous review. We strive to provide exceptional experiences for our guests and love to know that we delivered! It was a pleasure to host you, and we can't wait to welcome you back to the Holiday Inn Los Angeles Gateway-Torrance!

10/10 Eccellente

Rigoberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Everything was great
Soggiorno di 1 notte a gennaio 2024
Risposta di Jesse Bliffen (Front Office Manager) , il giorno 15 gen 2024
Hello Rigoberto!Thank you for taking the time to review your stay with us at Holiday Inn LOS ANGELES GATEWAY - TORRANCE. I am thrilled to know that you enjoyed your stay with us! We appreciate your feedback as It was our absolute pleasure to host you and we look forward to delivering a flawless experience in the future.

8/10 Buono

Monique

Soggiorno di 1 notte a gennaio 2024
Risposta di -Jesse B. (Front Office Manager), il giorno 23 gen 2024
Hello Monique,We appreciate you taking the time to let us know you enjoyed your stay. Thank you for your kind review and for choosing our hotel. Please visit us again soon!

4/10 Scarso

Dan

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
The front desk check-in person was rude and obnoxious. Note: They charge $4.50 for coffee in the lobby, which I find rediculous. Every other IHG property offer it for free.
Soggiorno di 2 notti a gennaio 2024
Risposta di Night Manager, il giorno 13 gen 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future so that we can provide a better experience.

8/10 Buono

Samshin chemical

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Night Manager, il giorno 13 gen 2024
Samshin chemical,We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Eccellente

FRANCISCO

Soggiorno di 1 notte a dicembre 2023
Risposta di -Jesse B. (Front Office Manager), il giorno 23 gen 2024
Hello Fransisco,We appreciate the positive feedback of your stay with us. Your review means a lot to us, and we're excited to have you back in the future!

10/10 Eccellente

Manuel

Soggiorno di 2 notti a dicembre 2023
Risposta di Night Manager, il giorno 4 gen 2024
Manuel. We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best

10/10 Eccellente

Alex

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was very helpful and courteous.’
Soggiorno di 1 notte a dicembre 2023
Risposta di Night Manager, il giorno 4 gen 2024
Alex, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Eccellente

Dr Cris

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Night Manager, il giorno 4 gen 2024
Dr. Chris, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Eccellente

Genalyn

Soggiorno di 1 notte a dicembre 2023
Risposta di Night Manager, il giorno 4 gen 2024
Genalyn,Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA, and glad you had a great experience. We hope to see you soon again!

6/10 Soddisfacente

Martín

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The Hotel, lobby and amenities were well. The room was not unfortunately smell heavily of cigarettes, the water on wc was running all night and the minibar earless as well.
Soggiorno di 1 notte a dicembre 2023
Risposta di -Jesse B. (Front Office Manager), il giorno 7 dic 2023
Hello Martin,My sincere apologies that your room was not in good condition. I will take your feedback to the housekeeping and engineering departments to help ensure we improve our guest experience. We hope that you will give us the opportunity to serve you again in the future!

10/10 Eccellente

dylan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Jehs
Risposta di -Jesse B. (Front Office Manager), il giorno 24 nov 2023
Hello Dylan!Thank you for such a wonderful view. We appreciate you choosing to stay with us here at the Holiday Inn in Torrance, CA and glad you had a great experience. We hope to see you soon again!

10/10 Eccellente

Angelica

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
i liked that the property was clean and safe.
Soggiorno di 1 notte a novembre 2023
Risposta di EC, il giorno 17 nov 2023
Wonderful to hear. Thank you for your stay and looking forward to seeing you in the future!

10/10 Eccellente

Kendrid

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was great, staffing,and hotel
Soggiorno di 1 notte a novembre 2023
Risposta di EC, il giorno 22 nov 2023
Your loyalty and feedback is greatly appreciated. Looking foreword to seeing you in the near future. Best regards.

10/10 Eccellente

Sheila

Viaggio con la famiglia
Mi è piaciuto: Servizi
Excellent service. Excellent everything. We will definitely come back. Keep up the great work! Thank you!
Soggiorno di 2 notti a novembre 2023
Risposta di EC, il giorno 22 nov 2023
Dear Shiela, We are so pleased to hear your feedback on your stay! Thank you for choosing the Holiday Inn Torrance, and looking forward to seeing you again! All the best.

10/10 Eccellente

Manuel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and professional staff.
Soggiorno di 2 notti a novembre 2023
Risposta di Night Manager, il giorno 20 nov 2023
Manuel, Thank you for your feedback!

6/10 Soddisfacente

Alice

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a novembre 2023
Risposta di Night Manager, il giorno 20 nov 2023
Alice, Thank you for your feedback!

6/10 Soddisfacente

Bruce

Soggiorno di 1 notte a novembre 2023
Risposta di EC, il giorno 28 nov 2023
Thank you for taking the time to give us your feedback. It means a lot to us. We take all feedback into consideration and work to ensure solution. Best regards and looking forward to seeing you again soon.

8/10 Buono

Gina

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Overall this hotel was just fine. It was clean but dated. It’s due for a remodel. We had a suite with 2 rooms so that worked great for our family if 3. Plenty of room! Would have loved to have smart tvs. The 2 tvs in our room were old. The location was ok. It was quiet but surrounded by industrial buildings so not really an area we could go explore by foot. The staff was very kind & friendly!
Risposta di Night Manager, il giorno 6 nov 2023
Gina,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

10/10 Eccellente

Rosa Icela

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Is Ok
Soggiorno di 2 notti a ottobre 2023
Risposta di Night Manager, il giorno 6 nov 2023
Rosa Icela, Thank you for your feedback!

8/10 Buono

Araceli

Soggiorno di 1 notte a ottobre 2023
Risposta di Night Manager, il giorno 20 nov 2023
Araceli, Thank you for your feedback!

10/10 Eccellente

Breanna

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2023
Risposta di Night Manager, il giorno 6 nov 2023
Breanna,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.