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Recensioni per Howard Johnson Hotel & Suites by Wyndham Pico Rivera

2 out of 5
Howard Johnson Hotel & Suites by Wyndham Pico Rivera
9515 Whittier Blvd, Pico Rivera, CA

Recensioni

6,6
Valutazione di 10 - Eccellente. 254 su 1004 recensioni" "
Valutazione di 8 - Buono. 246 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 209 su 1004 recensioni" "
Valutazione di 4 - Scarso. 135 su 1004 recensioni" "
Valutazione di 2 - Terribile. 160 su 1004 recensioni" "

7,0/10

Pulizia

7,0/10

Personale e servizio

6,0/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Federica

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non hanno fornito la colazione nonostante fosse compresa nel prezzo e la camera non era pulitissima. Camera spaziosa e parcheggio comodo. Posizione comoda per chi come noi si vuole spostare da Los Angeles verso Las Vegas.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 10 gen 2024
Hi Federica! Thank you for sharing your feedback regarding your recent stay with us. We appreciate your insights and apologize for any inconveniences you experienced. We regret that we fell short in providing the breakfast that was included in your reservation. Your feedback is important, and we will review our procedures to ensure that such oversights are addressed promptly. We are pleased to hear that you found the room spacious, and the parking convenient. Your mention of the convenient location for those traveling from Los Angeles to Las Vegas is appreciated. Please accept our apologies for any lapses in cleanliness. We will address this with our housekeeping team to ensure improvements are made. We value your feedback, and if your future travels bring you back to our area, we hope to have the opportunity to provide you with an enhanced experience.

4/10 Scarso

Tiberio

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Struttura vecchia da rivedere Piscina molto piccola Poco pulito e non ha il servizio di colazione mentre doveva essere incluso nel prezzo Ho dovuto trovare un'altra sistemazione
Soggiorno di 4 notti ad agosto 2023
Risposta di Guest Relations Specialist , il giorno 14 ago 2023
Dear Tiberio, We apologize for the inconvenience you experienced during your stay. Your feedback is important to us, and we're committed to addressing these concerns to enhance our guests' experience. We appreciate your understanding and hope you'll consider giving us another chance in the future.

6/10 Soddisfacente

tiziana

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Personale molto gentile ma strittura vecchia e senza servizi. Nel mio bagno c purtroppo c'erano anche le formiche
Soggiorno di 4 notti ad agosto 2022

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I asked to refund because Corona virus on February. I asked to refund because Corona virus on March. I asked to refund because Corona virus on April. I asked to refund because Corona virus on May. I asked to refund because Corona virus on June. I asked to refund because Corona virus on July. I LOST MY MONEY ON AUGUST. They never answer for my request...it's a shame!
Soggiorno di 1 notte ad agosto 2020

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
Disponibilità staff deve migliorare. Su 7 notti ho ho avuto a che fare con diversi persone delle staff e soltanto una è stata gentile e disponibile.
Soggiorno di 1 notte ad agosto 2019

8/10 Buono

Stefano

Un po' lontano dal centro ma tutto ok
Soggiorno di 3 notti ad agosto 2018

6/10 Soddisfacente

Sina

Viaggio di coppia
Non mi è piaciuto: Servizi
The room was nice. The staff are nice. The breakfast was in the list when I reserved but the man said we don't have breakfast at all. In the form they said cleaning is upon request but they entered the room and cleaned it while we were not there. It was very far from places to visit in LA, and it's always heavy traffic to get there. If you are planning to visit LA for fun, maybe look for somewhere near those places instead.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 4 mag 2024
Hi Sina! Thank you for sharing your feedback with us. We're glad to hear that you found the room nice and our staff friendly during your stay.We apologize for any confusion regarding the breakfast availability. Your feedback is valuable to us, and we will review our communication to ensure that it accurately reflects our amenities.Regarding the cleaning service, we apologize for any inconvenience caused by the misunderstanding. We strive to accommodate our guests' preferences to the best of our ability, and we regret any inconvenience that occurred during your stay.We understand that our location may not have been convenient for your plans in LA, and we appreciate your feedback on this matter. We strive to provide a comfortable stay for all our guests, and we regret if the location did not meet your expectations.Thank you for bringing these matters to our attention. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

2/10 Terribile

Rose, Aurora

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
They lie in their advertising claimingcthey have breakfast - only to tell us when we got there at 1am - with kids and elderly parent that website is erroneous - and management knows of the error. There was durty underwear and empty liquior bottle behind the TV and dirty clothes and liquior bottle is cabinet.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 2 mag 2024
Hi Rose! We're deeply sorry to hear about the unacceptable conditions you encountered during your stay, and we sincerely apologize for any inconvenience or discomfort this may have caused you and your family.The issues you've described are completely unacceptable and do not meet the standards of cleanliness and professionalism we strive to maintain. We take your feedback seriously and will investigate this matter thoroughly to ensure that immediate corrective actions are taken.Regarding the discrepancy in our advertised breakfast, we apologize for any confusion or inconvenience this may have caused. We understand the importance of accurate information for our guests and will work to rectify this error promptly.Your experience is not reflective of the high standards we aim to uphold, and we appreciate you bringing these issues to our attention. Please know that we are committed to addressing these concerns and making the necessary improvements to prevent similar incidents from occurring in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.

2/10 Terribile

Alma

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Dirty filthy rooms, roaches on bathrooms!!!! !!! It’s terrible hotel/inn.. Thea area is unsafe
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Alma! We apologize for the unacceptable experience you had during your stay with us. Your feedback regarding the cleanliness and the presence of pests in your room is deeply concerning, as providing a clean and comfortable environment for our guests is our top priority.We take these matters very seriously and will immediately address them with our housekeeping and pest control teams to ensure that such issues are resolved promptly and effectively. Additionally, we understand your concern about the safety of the area, and we take all necessary precautions to ensure the well-being of our guests.We apologize for falling short of your expectations and for any inconvenience caused. Please know that we are committed to addressing these issues and providing a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Jose! Thank you for awarding us a perfect score of 5 out of 5! We're thrilled to hear that you had such a fantastic experience during your stay. Your satisfaction is our top priority, and it's incredibly rewarding to know that we met all your expectations. We greatly appreciate your positive feedback, and we look forward to welcoming you back for another memorable visit in the future! If there's anything else we can assist you with in the meantime, please don't hesitate to let us know.

4/10 Scarso

Sreeananth

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very disturbing
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 20 apr 2024
Hi Sreeananth,We're sincerely sorry to hear that your experience at our hotel was less than satisfactory. Providing a comfortable and enjoyable stay for all our guests is our top priority, and we regret that we fell short of meeting your expectations on this occasion. We take all feedback seriously and will address the concerns you've raised to ensure future guests receive the high standard of service we strive for. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future for a more positive experience.

2/10 Terribile

Angelica

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Horrible experience, the room had falling apart broken dresser. they advertised as having continental breakfast and they didn't even offer coffee!!
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 15 apr 2024
Hi Angelica! Thank you for taking the time to provide your feedback. We sincerely apologize for the issues you encountered with the condition of the room and the lack of advertised amenities, including the continental breakfast. It is clear we did not meet your, or our own, expectations for a quality stay, and for that, we are truly sorry.Please be assured that we are addressing the concerns you've raised about the room condition and the discrepancy in our breakfast offerings to ensure that these issues are rectified. We are committed to providing our guests with the highest level of service and accommodation, and it is evident we fell short in this instance.We value your input and would appreciate another opportunity to restore your confidence in our ability to deliver a pleasant and comfortable experience. Thank you again for your feedback.

6/10 Soddisfacente

heidy

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 27 apr 2024
Hi Heidy! Thank you for taking the time to rate your experience with us. We appreciate your feedback, and we're sorry to see that we didn't fully meet your expectations with a 3 out of 5 rating. Your satisfaction is important to us, and we're committed to improving. If there are specific areas where we fell short or if there's anything we can do to enhance your experience, please don't hesitate to reach out. Your input is valuable to us, and we hope to have the opportunity to better serve you in the future.

6/10 Soddisfacente

Cesar Ulises

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
El desayuno no estaba incluido, o al menos nunca lo vimos. La limpieza de cuarto la realizaban tarde, no sacaban basura del baño y había cucarachas pequeñas. El precio está elevado si se relaciona con el servicio que brindan.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 30 mar 2024
Hi Cesar! We apologize for the shortcomings you experienced during your stay. Your feedback is important to us, and we take it seriously as we strive to provide a comfortable and enjoyable experience for all our guests. Regarding breakfast, we apologize for any confusion or inconvenience. We will review our booking procedures to ensure that all guests are informed of breakfast options and availability. We regret the issues with cleanliness and pests in your room. Maintaining a clean and pest-free environment is a top priority, and we will address these concerns with our housekeeping and pest control teams to ensure that our standards are met and exceeded. We understand your frustration with the perceived value of your stay compared to the price paid. We constantly evaluate our pricing to ensure it reflects the level of service and amenities provided, and we apologize if it did not meet your expectations. We appreciate your feedback and hope to have the opportunity to welcome you back for a more positive experience in the future. If you have any further concerns or would like to discuss your experience in more detail, please don't hesitate to reach out to us directly. Thank you for bringing these issues to our attention.

10/10 Eccellente

Rene

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very big and comfortable rooms
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 29 mar 2024
Hi Rene! Thank you for your glowing review! We're delighted to hear that you found our rooms spacious and comfortable. Providing a cozy and relaxing space for our guests is one of our top priorities. Your satisfaction is our utmost reward, and we're thrilled to have met your expectations. Should your travels bring you back to the area, we'd love to welcome you again for another enjoyable stay.

6/10 Soddisfacente

Julie

Viaggio con la famiglia
Beds are soft. Stains on the sheets and lots of burn marks on blankets and drapes. A couple of long black hairs in the linen. Other than that, it was good.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 26 mar 2024
Hi Julie! We appreciate your feedback and are glad to hear that you found our beds comfortable. However, we apologize for the issues you experienced with the cleanliness of the sheets, blankets, and drapes. This does not meet our standards, and we will address this with our housekeeping team to ensure it does not happen again in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a better experience in the future. If you have any further concerns, please feel free to reach out to us.

6/10 Soddisfacente

Michael

Mi è piaciuto: Pulizia
No free breakfast as indicated on Expedia. Beds were comfortable pillows only two and not great.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 26 mar 2024
Hi Michael! We apologize for any confusion regarding the breakfast and the pillow situation. We will work to ensure that the amenities listed on third-party booking platforms accurately reflect our offerings. Regarding the pillows, we appreciate your feedback and will take it into consideration for future improvements. Thank you for bringing these issues to our attention, and we hope to have the opportunity to provide you with a more enjoyable experience in the future. If you have any further concerns, please don't hesitate to contact us directly.

10/10 Eccellente

Jesus

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in! Great rooms with space
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 23 mar 2024
Hi Jesus! Thank you for your excellent review! We're thrilled to hear that you had a smooth check-in experience and that you found our rooms spacious and accommodating. Providing seamless and hassle-free service to our guests is always our goal, and we're delighted that we could meet your expectations in this regard. Your satisfaction is important to us, and we appreciate your positive feedback. If there's anything else we can do to make your stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another great stay in the future!

4/10 Scarso

Arlene

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Staff was knowledgeable about their business but the room is dirty (carpet especially). Could use more pillows. Refrigerator (outside) was dirty.
Risposta di Guest Relations Management, il giorno 22 mar 2024
Hi Arlene! We appreciate your feedback regarding your recent stay with us. While we're glad to hear that our staff demonstrated knowledge and professionalism, we are deeply sorry for the cleanliness issues you encountered in your room. Your comments regarding the cleanliness of the carpet, refrigerator, and the need for additional pillows are concerning, and we apologize for any inconvenience or discomfort they may have caused you. Please know that we take cleanliness very seriously, and we will address these matters promptly with our housekeeping team to ensure that necessary improvements are made. We understand the importance of a clean and comfortable environment for our guests, and we regret that we fell short of your expectations in this regard. Your feedback is invaluable to us, and we will use it to improve our services and facilities for our guests. If there's anything else we can do to address your concerns or if you have any further comments, please don't hesitate to reach out to our management team. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Thank you for bringing these matters to our attention.

10/10 Eccellente

Natalie

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff... manager was so cool...
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 21 mar 2024
Hi Natalie! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a great experience with our staff, and we're especially delighted that you found our manager to be cool. Providing excellent service and hospitality for our guests is our top priority, and we're glad that our team made a positive impression on you. Your kind words will be shared with our staff and manager, as it will serve as encouragement for them to continue delivering exceptional service. We appreciate your positive feedback and perfect rating! We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to reach out to our team. We're here to ensure that your next stay with us is just as fantastic.

2/10 Terribile

Jorge Humberto

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was not clean, the mini bar had an open chocalate in the frezzer, the microway was worst. It had pest all over. The chairs where very dirty, they offer breakfast but is not true. When I claim the guy at the front desk he say sorry my friend, no refounds. El cuarto estaba muy sucio. Dentro del refri había un chocolate abierto del huésped anterior, el horno de microondas muy sucio. Había cucarachas por todos lados. Las sillas extremadamente sucias y dicen que el desayuno está incluido pero es mentira. Cuando reclame al encargado de recepción. Solo me dijo lo siento amigo, no hay reembolsos.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 21 mar 2024
Hi Jorge! We are deeply sorry for the unacceptable conditions you encountered during your stay. Your experience does not reflect the standards of cleanliness and service we strive to maintain, and we sincerely apologize for the inconvenience and disappointment caused. The issues you described are completely unacceptable, and we understand the frustration and discomfort they must have caused you. We take cleanliness and pest control very seriously, and we will address these matters immediately with our housekeeping and maintenance teams to ensure that proper protocols are followed, and necessary improvements are made to prevent such occurrences in the future. Regarding the miscommunication about breakfast and the response from our front desk staff, we apologize for any confusion and for the unsatisfactory handling of your concerns. Your feedback is invaluable, and we will use it to improve our communication and customer service processes. We understand that this experience fell short of your expectations, and we apologize for any inconvenience and distress caused. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to our management team. We are committed to ensuring that our guests have a comfortable and enjoyable stay, and we hope to have the opportunity to regain your trust in the future.

10/10 Eccellente

EMILIA

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Muy buen servicio
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 17 mar 2024
Hi Emilia,We're thrilled to hear that you enjoyed the service during your stay at our hotel! Providing excellent service is our top priority, and we're glad to see that it reflected positively on your experience. Our dedicated team works tirelessly to ensure that every guest feels welcomed and attended to throughout their time with us. Your kind words are truly appreciated, and we look forward to welcoming you back for another exceptional stay in the future!

10/10 Eccellente

Semeon

Viaggio con animali domestici, Viaggio di gruppo, Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I frequent the area due to work, and absolutely enjoy this location. The staff are always amazing, helpful and really take care of the property. It has easy access to the freeway and the amount of convenience options make this property worth the visit!
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 16 mar 2024
Hi Semeon,We're delighted to hear about your positive experiences during your stays with us! Our dedicated team takes pride in providing exceptional service and maintaining the property to the highest standards. It's fantastic that you find our location convenient, with easy freeway access and a variety of nearby amenities. We appreciate your continued patronage and look forward to welcoming you back on your future visits to the area!

10/10 Eccellente

EMILIA

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 16 mar 2024
Hi Emilia! Thank you so much for awarding us a perfect rating of 5 out of 5! We're thrilled to hear that you had a fantastic experience at Howard Johnson by Wyndham Pico Rivera Hotel & Suites. Your satisfaction is our top priority, and we're delighted that we were able to meet and exceed your expectations. It was a pleasure hosting you, and we look forward to welcoming you back for another wonderful stay.

8/10 Buono

Christine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 7 mar 2024
Hi Christine! Thank you for sharing your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

6/10 Soddisfacente

Horia

Mi è piaciuto: Condizioni e dotazioni della struttura
I was told by booking that on this property they offer first in the morning breakfast … unfortunately when I have arrived I found no breakfast in the morning …. Very disappointed
Soggiorno di 4 notti a febbraio 2024
Risposta di Guest Relations Management, il giorno 6 mar 2024
Hi Horia! We apologize for the disappointment you experienced regarding the breakfast during your recent stay with us. Providing accurate information to our guests is important to us, and we regret any inconvenience caused by the discrepancy between what was communicated to you by Booking and the actual availability of breakfast at our property. We understand your disappointment and frustration, and we apologize for any inconvenience this may have caused you. Your feedback is important to us, and we will investigate this matter further to ensure that accurate information is provided to our guests in the future. Thank you for bringing this to our attention, and we apologize for any inconvenience caused. If there's anything else we can do to assist you or make amends, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Scarso

Alejandra

Non mi è piaciuto: Personale e servizio
I think the customer service of the woman at the reception is terrible and they don't clean the room when you go and ask them to, we came back and they didn't clean it for u
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 6 mar 2024
Hi Alejandra! We're sincerely sorry to hear about the challenges you encountered during your recent stay. Providing exceptional customer service and ensuring cleanliness are top priorities for us, and it's disappointing to hear that we fell short of meeting your expectations. We apologize for the inconvenience and frustration caused by the customer service experience you had at the reception. We strive to provide friendly and helpful service to all our guests, and we regret that this was not reflected in your interaction with our staff. Additionally, we apologize for the oversight in not cleaning your room despite your request. Maintaining a clean and comfortable environment for our guests is essential, and we regret any inconvenience this may have caused you. Your feedback is invaluable to us, and we will address these issues with our team to ensure that we improve our service delivery and attention to guest requests. We sincerely apologize for the shortcomings you experienced and hope that you will consider giving us another opportunity to provide you with the exceptional service and experience you deserve during a future stay. If there's anything else we can do to assist you, please don't hesitate to reach out to us directly.

8/10 Buono

Denisse

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Had a weird smell, but nice and safe area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 2 mar 2024
Hi Denisse,We're sorry to hear about the unusual smell you encountered during your stay. Our team takes cleanliness and guest comfort very seriously, and we'll promptly investigate and address any issues in the room. It's great to know you appreciated the safety and pleasant surroundings of our location. Your feedback helps us maintain our high standards, and we hope to welcome you back for an even better experience in the future.

8/10 Buono

Christine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 29 feb 2024
Hi Christine! Thank you for your feedback and for rating your stay with us as 4 out of 5. We're glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Buono

Christine

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 29 feb 2024
HI Christine! We appreciate your rating of 4 out of 5 and your feedback regarding your recent stay. It's great to hear that you had a positive experience overall. We are committed to continuously improving, and your insights help us in that endeavor. If there are any areas where you believe we could enhance our services, please feel free to share your thoughts. We look forward to the opportunity to welcome you back for an even more enjoyable stay.

6/10 Soddisfacente

Maria J

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 29 feb 2024
Hi Maria! Thank you for sharing your feedback and for rating your stay with us as 3 out of 5. We appreciate your honest evaluation, and it provides valuable insights for us to enhance our services. If there are specific aspects of your stay that you believe could be improved, please don't hesitate to let us know. Your satisfaction is our priority, and we look forward to the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Buono

Arlyn

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 23 feb 2024
Hi Arlyn! Thank you for your rating of 4 out of 5. We appreciate your feedback and are glad to hear that you had a positive experience overall. Your comments are valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could have done better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

8/10 Buono

Jorge Rene

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Están muy vieja la las instalaciones y huele el cuarto a humedad.
Soggiorno di 3 notti a febbraio 2024
Risposta di Guest Relations Management, il giorno 14 feb 2024
Hi Jorge! Thank you for sharing your feedback with us. We're sorry to hear that you found the facilities to be very old and that your room had a musty smell. Providing a comfortable and pleasant environment for our guests is important to us, and we apologize for any inconvenience or discomfort you experienced. Your feedback is valuable to us, and we will address these issues with our team to ensure that necessary improvements are made promptly. We understand the importance of maintaining our facilities to high standards, and we will take steps to address any maintenance or cleanliness issues to prevent similar occurrences in the future. If there's anything else you would like to share or if there's anything we can do to make amends, please don't hesitate to let us know. We value your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Eccellente

Teresa

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything was good
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 13 feb 2024
Hi Teresa! Thank you for taking the time to share your feedback with us! We're thrilled to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we're delighted that everything met your expectations. If there are any specific aspects of your stay that you particularly enjoyed or if there's anything else we can do to enhance your experience in the future, please don't hesitate to let us know. We value your feedback and look forward to welcoming you back for another wonderful stay!

6/10 Soddisfacente

JENNIFER

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 10 feb 2024
Hi Jennifer,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

8/10 Buono

EDUARDO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 5 feb 2024
Hi Eduardo,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back in the future.

6/10 Soddisfacente

Jafepa

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
El hotel está bien por el precio Lo que está bien que durante la estancia Nunca hicieron la limpieza Eso fue lo malo por lo demás estuvo Bien
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 30 gen 2024
Hi Jafepa! Thank you for choosing to stay with us and for sharing your feedback. We appreciate your comments regarding the value for the price and that overall, your stay was not bad. However, we apologize for the oversight regarding the housekeeping service. Your feedback is important to us, and we will address this internally to ensure that our cleanliness standards are consistently met. We value your patronage and hope to have the opportunity to welcome you back for an improved experience in the future.

2/10 Terribile

Andy

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 27 gen 2024
Hi Andy,I'm sorry to hear that your experience wasn't up to your expectations. Your feedback is important, and if there are specific aspects you'd like to share or if there's anything we can do to address your concerns, please feel free to provide more details. Our goal is to ensure all guests have a positive stay, and your input helps us make improvements.

10/10 Eccellente

James

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 24 gen 2024
Hi James! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay and for awarding us a perfect 10 out of 10! We are overjoyed to receive such a fantastic rating. Your satisfaction is our utmost priority, and it's heartening to know that we were able to provide you with an outstanding experience. We appreciate your acknowledgment of our efforts to make your stay memorable. If there are specific aspects of your visit that stood out to you, we would love to hear more about them. Your feedback helps us understand what our guests value most and guides us in maintaining the highest standards of service. Once again, thank you for your glowing review. We are honored to have been a part of your positive memories, and we eagerly await the opportunity to welcome you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera for another exceptional stay.

2/10 Terribile

Lizayda

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 24 gen 2024
Hi Lizayda! We want to express our sincere apologies for the challenges you encountered during your recent stay, as indicated by your 2 out of 10 rating. Your feedback is genuinely important to us, and we are committed to addressing the issues you faced. We are truly sorry for any inconvenience or discomfort you experienced. To better assist you and address the specific concerns, could you please provide more details about your stay? Your insights are invaluable in helping us identify areas for improvement, and we want to assure you that your feedback will be thoroughly reviewed with our team. Our goal is to learn from this experience and make the necessary changes to ensure a better stay for our guests in the future. Thank you for bringing your concerns to our attention. We understand the importance of your feedback, and we hope for the opportunity to welcome you back for a more positive experience.

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
walkable
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 22 gen 2024
Hi William,We appreciate the time you took to share your feedback regarding your recent stay at our hotel. We're delighted to hear that you found our location to be walkable, contributing to your overall positive experience. Our team strives to provide a convenient and accessible environment for our guests. We value your input and hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Jesus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in! Will come again , this hotel has all accommodations, beautiful area.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 20 gen 2024
Hi Jesus,We appreciate your positive feedback regarding the easy check-in process and are delighted to hear that you enjoyed the accommodations and the beautiful surroundings during your stay. Our team strives to provide a seamless and pleasant experience for our guests. We look forward to welcoming you back in the future and continuing to exceed your expectations. Thank you for choosing our hotel.

10/10 Eccellente

Reynaldo

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 16 gen 2024
Hi Reynaldo! Thank you so much for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for the perfect 10 out of 10 rating! We are absolutely thrilled to learn that your experience exceeded expectations. Your satisfaction is our utmost priority, and we appreciate your positive feedback. It's guests like you that inspire our team to continue delivering exceptional service and creating memorable moments. We look forward to the pleasure of hosting you again for another outstanding stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

10/10 Eccellente

Wen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good Service.
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 16 gen 2024
Hi Wen! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera for your recent stay, and for sharing your positive feedback. We are delighted to receive your excellent 5 out of 5 rating. Your comment about receiving good service has made our day! Providing exceptional service is a top priority for us, and we're thrilled to hear that our efforts contributed to your positive experience. If there are any specific interactions or aspects of your stay that you'd like to highlight or if you have any special preferences for your next visit, please feel free to let us know. We appreciate your kind words, and we look forward to the pleasure of welcoming you back to Howard Johnson Hotel & Suites by Wyndham Pico Rivera on your future travels.

10/10 Eccellente

MAMORU

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 10 gen 2024
Hi Mamoru! Thank you for choosing Howard Johnson Hotel & Suites by Wyndham Pico Rivera and for the outstanding 5 out of 5 rating! We're delighted to hear that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we are thrilled that you appreciated our efforts to provide exceptional service and a comfortable environment. Your positive feedback is truly encouraging, and we look forward to the pleasure of welcoming you back for another wonderful stay. If there's anything specific you enjoyed or any suggestions you may have, we'd love to hear more about your experience.

6/10 Soddisfacente

Elizabeth

Mi è piaciuto: Pulizia
They didn't have Cotton nettle breakfast
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 30 dic 2023
Hi Elizabeth! Thank you for sharing your feedback with us. We appreciate your comments about the breakfast, and we apologize for any inconvenience caused by the absence of a cotton nettle breakfast. Guest feedback helps us identify areas for improvement, and we will certainly take your comments into consideration as we assess our offerings. If there are specific details you'd like to share or if there's anything else we can do to enhance your experience in the future, please feel free to let us know. We value your input and hope to have the opportunity to welcome you back for an improved stay.

4/10 Scarso

Amelia

Soggiorno di 5 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 14 dic 2023
Hi Amelia! Thank you for sharing your feedback, and we appreciate your honesty with a 2 out of 5 rating. Your insights are valuable, and we would like to understand more about your experience. If there are specific aspects of your stay that you found challenging or areas where we can improve, we would be grateful for more details. Your feedback is crucial in our commitment to providing the best possible guest experience. We value your input and hope to have the opportunity to make amends during your next visit.

10/10 Eccellente

Sophia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The hotel is standard
Risposta di Guest Relations Management, il giorno 29 nov 2023
Hi Sophia! Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be standard, and we hope it contributed positively to your overall experience. If there's anything specific you enjoyed or if you have any suggestions for improvement, please feel free to let us know. We appreciate your support and hope to welcome you back for another excellent stay in the future.

10/10 Eccellente

Francisco Javier

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a novembre 2023
Risposta di Guest Relations Management, il giorno 28 nov 2023
Hi Francisco! Thank you for taking the time to share your positive experience. We are thrilled to hear that you had a fantastic stay, and we sincerely appreciate your five-star rating. We are committed to providing exceptional service and ensuring our guests have a comfortable and enjoyable stay. Your feedback is truly valuable to us, and we are delighted to learn that we met your expectations. Once again, thank you for choosing us and we look forward to the pleasure of hosting you again in the future.

6/10 Soddisfacente

Mary

Soggiorno di 3 notti a novembre 2023
Risposta di Guest Relations Management, il giorno 14 dic 2023
Hi Mary! Thank you for your thoughtful 3 out of 5 rating. We appreciate your honest feedback, and it helps us understand your experience better. We'd like to learn more about your stay and what aspects contributed to your rating. If there are specific areas where we can improve or if there's anything you believe would enhance the guest experience, please feel free to share more details. We value your support and hope to have the opportunity to exceed your expectations during your next visit.