Bar (in loco)

Recensioni per Super 8 by Wyndham Torrance LAX Airport Area

2 out of 5
Super 8 by Wyndham Torrance LAX Airport Area
2360 Sepulveda Blvd, Torrance, CA

Recensioni

6,8
Valutazione di 10 - Eccellente. 215 su 1000 recensioni" "
Valutazione di 8 - Buono. 284 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 239 su 1000 recensioni" "
Valutazione di 4 - Scarso. 133 su 1000 recensioni" "
Valutazione di 2 - Terribile. 129 su 1000 recensioni" "

7,0/10

Pulizia

7,2/10

Personale e servizio

6,2/10

Servizi

6,4/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Soggiorno di 13 notti ad agosto 2019
Risposta di Customer Care Team, il giorno 3 set 2019
Dear guest, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

8/10 Buono

Beatrice

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2019
Risposta di Customer Care Team, il giorno 24 ago 2019
Dear Beatrice, We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Soggiorno di 5 notti ad agosto 2018

2/10 Terribile

Viaggiatore verificato

Consiglio solo per il prezzo
Abbiamo soggiornato qui una notte per poi ripartire la mattina successiva da Lax (30 min di auto). Camere non pulite, moquette molto polverosa, il bagno aveva un cattivo odore ed era pieno di formiche. Anche gli asciugamani forniti non odoravano di pulito (muffa, credo); letto scomodo. Diciamo che per il prezzo pagato non avevamo grandi aspettative..
Soggiorno di 1 notte ad agosto 2018

6/10 Soddisfacente

Renat, Milano

Senza esigenze hotel per soggiornare qualche giorno prima di partire per altre mete.
Soggiorno di 4 notti a luglio 2017

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Buon hotel per 1 notte
Ci siamo fermati un giorno. Ottimo posto per una notte e con parcheggio comodo e zona ideale per la penisola di redondo

4/10 Scarso

Heather

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room was small with two twin beds. We travelled with three people. Two adults shared one twin bed. They didn't have any rolling cots. The continental breakfast was non existent for two of the three days we were there. The first day they only had a juice machine. Day two, the juice machine and one croissant in a sealed package. I didn't bother to look on day three. days I checked. They only had a juice machine with two juices available. Th
Soggiorno di 3 notti ad aprile 2024
Risposta di Customer Care Team, il giorno 22 apr 2024
Dear Heather, we apologize for the inconvenience you experienced during your recent stay. Providing comfortable accommodations and a satisfactory breakfast experience is important to us, and we regret that we fell short of meeting your expectations. We understand the challenges of traveling with multiple guests and are sorry for any discomfort caused by the room size and bedding arrangements. Additionally, we apologize for the inconsistency with our continental breakfast offerings. Your feedback is valuable, and we'll use it to handle these issues with our team to ensure improvements are made. If you choose to stay with us again, please let us know how we can make your experience more enjoyable. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Hideyuki

Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Care Team, il giorno 18 apr 2024
Dear Hideyuki, thanks for your positive and generous rating. We feel glad to know that your time with us was great, and we look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Yoran

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Very thin wall where I could hear word for word and there is no breakfast (false advertisement)
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Care Team, il giorno 15 apr 2024
Dear Yoran, we apologize for the inconvenience caused by the thin walls, which impacted your stay. Providing a quiet and comfortable environment is important to us, and we regret that we fell short in this regard. Additionally, we apologize for any misunderstanding regarding breakfast. We appreciate your feedback and will ensure that our advertising accurately reflects the amenities we offer. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Scarso

Paul

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e servizi
Advertised as having breakfast but had sone old cookies in plastic wrap, asked the staff and cited since covid didn’t have breakfast anymore…then don’t advertise it.
Soggiorno di 7 notti a marzo 2024
Risposta di Customer Care Team, il giorno 9 apr 2024
Dear Paul, we apologize for the confusion regarding breakfast during your stay. Your feedback is important to us, and we regret any inconvenience caused by the discrepancy between our advertised amenities and what was available during your visit. We understand the frustration and will ensure better communication moving forward. Your satisfaction is our priority, and we appreciate your understanding during these challenging times. Should you choose to stay with us again, we'll do our utmost to provide a more enjoyable experience. Thank you for bringing this matter to our attention. Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Karmel

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Its cool for the price...the walls are very thin have to keep the tv or some music on...this was my second stay they have coffee and juice a few muffins nothing spectacular have to get up early to get it..would stay again...
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Care Team, il giorno 8 apr 2024
Dear Karmel, thank you for choosing to stay with us again and for taking the time to share your feedback. We're glad to hear that you found our hotel to be a good value overall. We apologize for any inconvenience caused by the thin walls and limited breakfast options. Your comments are valuable to us as we continuously strive to improve the guest experience. We hope to welcome you back for another stay in the future, and please don't hesitate to let us know if there's anything we can do to make your next stay even more enjoyable.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Miguel

Mi è piaciuto: Condizioni e dotazioni della struttura
excelente lugar, muy limpio y buena atención del personal.
Soggiorno di 9 notti a marzo 2024
Risposta di Customer Care Team, il giorno 5 apr 2024
Dear Miguel, thank you for your kind words! We're thrilled to hear that you enjoyed your stay and that our staff provided you with excellent service. Maintaining cleanliness and delivering exceptional service are top priorities for us, and we're delighted that we met your expectations. We look forward to welcoming you back again in the future for another enjoyable experience. Safe travels!Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Michael

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was in the room for 30 seconds and in the bathroom there was a 2 inch booger hanging on the shower curtain. I woke up with bug bites all over my body. It was noisy you can hear everything through the walls I had loud people on both sides of me.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 3 apr 2024
Dear Michael, thank you for bringing these concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness and guest comfort are our top priorities, and we regret that we fell short of meeting your expectations in these areas. Rest assured, we have reviewed the issues with our housekeeping and maintenance teams to ensure that such oversights are promptly rectified. Additionally, we will reinforce our noise control measures to minimize disturbances and enhance your overall experience. Your feedback is invaluable to us as we continually strive to improve, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 1 apr 2024
Dear Justin, we're thrilled to hear that you had an amazing experience during your stay! Providing exceptional service and ensuring our guests have a wonderful time is our top priority. If there's anything specific that made your stay exceptional or if there's anything we can do to make your next visit even better, please let us know. We look forward to welcoming you back for another amazing stay in the future!Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Robert

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I travel for business: Check in was ok got to the room and the towels (2 ) one face cloth and one bath towel was all I got and both looked very old and dingy. Found 1/8 of a roll of toilet paper only and no tissues. I asked the maid for tissues and she stated the management will not purchase any and then I asked her for a roll of toilet paper and she gave me another 1/4 roll. I asked the maid for more towels and she stated that she did not have any more and that they are washing them. The next night I got back to my room around 9:00 pm and my towels were gone which left me with nothing to take a shower with. Two morning in a roll I walked out of my room to go to work at 4:30 am and saw mice running in the hallway. I had to check out early. I will NEVER book at this hotel AGAIN
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 1 apr 2024
Dear Robert, we sincerely apologize for the unacceptable experience you encountered during your stay. Providing clean and well-stocked accommodations is essential, and we deeply regret that we fell short of meeting your expectations. Rest assured, we take your feedback seriously and will handle these issues promptly with our housekeeping and management teams to ensure they are rectified and prevented from happening again in the future. We understand the importance of a comfortable and hassle-free stay, and we are committed to providing a higher standard of service to all our guests. Please accept our sincerest apologies once again, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Ramsey

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Well we checked in first room the sink n faucet were broken. Took another room checked it blood on blankets,paint peeling on walls ,no smoke detector,door didnt lock right,no cameras for vehicle!!! Nothing wat the pics look like in app period!!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 5 apr 2024
Dear Ramsey, we're deeply sorry to hear about the numerous issues you encountered during your stay. Providing a clean, comfortable, and safe environment for our guests is our top priority, and it's clear we fell short of your expectations in several areas. We sincerely apologize for the broken sink and faucet in the first room, as well as the cleanliness issues and lack of basic amenities in the second room. Additionally, we take the safety and security of our guests very seriously, and we apologize for any concerns regarding the door lock and the absence of smoke detectors. We understand your frustration with the discrepancy between the photos in the app and the actual conditions of the property. Please know that we take your feedback seriously, and we will share these issues with our team to ensure improvements are made. We truly value your input, and we hope to have the opportunity to regain your trust and provide you with a much better experience in the future. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Sharlamaine, Cincinnati

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
DO NOT STAY HERE!
Soggiorno di 5 notti a marzo 2024
Risposta di Customer Care Team, il giorno 29 mar 2024
Dear Sharlamaine, we are truly sorry to hear about your dissatisfaction with your recent stay. Your feedback is extremely valuable to us, and we would like to learn more about your experience to handle any issues you encounter and ensure they are resolved promptly. Please feel free to reach out to us directly so we can discuss your concerns in more detail and work towards a resolution. We strive to provide all our guests with a comfortable and enjoyable stay, and we regret that we did not meet your expectations on this occasion. We appreciate your feedback and hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Nicole

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It would be nice to have a microwave inside the room instead of having to go downstairs to heat up things. Staff is very nice and friendly.
Soggiorno di 8 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 27 mar 2024
Dear Nicole, thank you for your valuable feedback. We're glad to hear that you found our staff to be very nice and friendly. Your suggestion regarding having a microwave inside the room is duly noted, and we will certainly consider it for future improvements. We aim to provide convenience and comfort to all our guests, and we appreciate your input in helping us achieve that goal. We hope to have the pleasure of welcoming you back for another enjoyable stay.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

thomas

It is an ok place. Nothing to write home about.
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 27 mar 2024
Dear Thomas, thank you for sharing your feedback with us. While we're pleased to hear that your stay was satisfactory overall, we're always striving to exceed expectations. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your input is valuable to us as we continuously work to enhance the experience for all our guests. We hope to have the opportunity to welcome you back and provide you with an even better stay in the future.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Taylor

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is not a bar on property as advertised. The room was pretty dirty, the floor had not been cleaned and the shower was pretty gross. Good location though.
Soggiorno di 4 notti a marzo 2024
Risposta di Customer Care Team, il giorno 19 mar 2024
Dear Taylor, we apologize for the inconvenience you experienced during your stay. Providing a clean and comfortable environment is our top priority, and we're disappointed to hear that we fell short of your expectations in this regard. Your feedback is valuable to us, and we'll raise the cleanliness issues with our housekeeping team to ensure improvements are made. Regarding the missing bar on the property, we apologize for any confusion and will update our advertising accordingly. We appreciate your acknowledgment of our good location and hope to have the opportunity to regain your trust during a future visit. If there's anything else we can do to improve your experience, please don't hesitate to reach out to us directly.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Buono

Ryo

Soggiorno di 3 notti a marzo 2024
Risposta di Customer Care Team, il giorno 8 apr 2024
Dear Ryo, we're delighted to receive your positive rating! Thank you for choosing to stay with us and for sharing your feedback. We look forward to hosting you soon! Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Eric, Las Vegas

Soggiorno di 7 notti a marzo 2024
Risposta di Customer Care Team, il giorno 18 mar 2024
Dear Guest, thank you for sharing your feedback with us. We are sorry to note from your rating that you did not love your time at our hotel, and we apologize for any short-comings you encountered in terms of our product or our service. Should you stay with us again, please do know make us aware of anything that we can do to improve any aspect of your stay, and we will do our utmost to give you the very best possible stay here. We hope to welcome you back for a better stay soon.Best Regards,Customer Care Team

10/10 Eccellente

Oscar, Modesto

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All was good
Soggiorno di 6 notti a marzo 2024
Risposta di Customer Care Team, il giorno 18 mar 2024
Dear Oscar, we're thrilled to hear that you had a positive experience during your stay! Thank you for choosing us, and we hope to welcome you back again soon for another enjoyable visit. If there's anything specific you loved or anything we can do to make your next stay even better, please feel free to share.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Vadim

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Fridge didn’t work, bedding was clean but stained, towels didn’t look/feel fresh.
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Care Team, il giorno 13 mar 2024
Dear Vadim, thank you for taking the time to share your feedback with us. We apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the issues with the fridge, bedding, and towels. Cleanliness and functionality are essential aspects of our service, and we regret that we fell short of meeting your expectations. Please know that we take your comments seriously, and we will share these issues with our housekeeping and maintenance teams to ensure that they are rectified promptly. Your satisfaction is our priority, and we appreciate your patience and understanding. If you choose to stay with us again, we will strive to provide you with a much-improved experience.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Oscar, Modesto

Soggiorno di 6 notti a marzo 2024
Risposta di Customer Care Team, il giorno 29 mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Terribile

Perla

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Customer Care Team, il giorno 12 mar 2024
Dear Perla, thank you for bringing your concerns to our attention, and we sincerely apologize for the disappointing experience you had during your stay. Cleanliness, quality service, and well-maintained facilities are of utmost importance to us, and we regret falling short of your expectations. Rest assured, we take your feedback seriously and will be handling these issues promptly to ensure a better experience for our future guests. If there's anything specific you'd like to share to help us improve, please feel free to provide more details. We value your feedback and hope to have the opportunity to make it right on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Lina

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Need more cleaning
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Care Team, il giorno 5 mar 2024
Dear Lina, thank you for bringing your concerns to our attention. We sincerely apologize for any lapse in cleanliness and service that you experienced during your stay. Our team takes such feedback seriously, and we are committed to handling and rectifying any issues promptly. Rest assured, your comments will be shared with the relevant departments to ensure improvements are made. We value your feedback, and we hope to have the opportunity to provide you with a more positive experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Oscar, Modesto

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet during my stay
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 5 mar 2024
Dear Oscar, we appreciate your positive feedback and are delighted to hear that you enjoyed a quiet stay with us. Providing a peaceful environment for our guests is a top priority, and we are pleased that we met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again for another quiet and comfortable experience.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia e personale e servizio
It was nice
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Care Team, il giorno 28 feb 2024
Dear Paul, thank you for choosing to stay with us. We're glad to hear that you had a nice experience at our hotel. Our team strives to provide a comfortable and enjoyable stay for all our guests. If there's anything specific you appreciate or if there are areas where we can improve, please feel free to share your feedback. We look forward to welcoming you back on your next visit.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

rosario

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 27 feb 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Buono

Gustavo

Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 20 mar 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Eccellente

Camelle

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Thanks
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Care Team, il giorno 20 feb 2024
Hi Carmelle,Thanks for your thanks! Ratings and reviews like these are a great boost to our overall functioning and morale. Thank you for choosing us! We hope to see you again!Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

DBE

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Room was not set up, service is horrible
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 13 feb 2024
Dear guest, we deeply regret the inconvenience you faced with the room setup and the quality of service during your stay. This is certainly not reflective of our usual standards, and we sincerely apologize for falling short of your expectations. Your feedback is essential, and we will handle these issues promptly with our housekeeping and front desk teams to prevent such occurrences in the future. We appreciate your understanding and hope you will consider giving us another chance to provide you with the exceptional service you deserve.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Jamal

Viaggio di lavoro
Mi è piaciuto: Pulizia
It was just a place to sleep for me.. It was just ok
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Care Team, il giorno 13 feb 2024
Dear Jamal, thank you for choosing our hotel for your recent stay. We appreciate your feedback, and we're glad we could provide you with a comfortable place to rest. If there's anything specific you feel we could improve upon to make your next stay more enjoyable, please feel free to share it with us. We value your input and hope to have the opportunity to welcome you back for an even better experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Buono

Claro

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Good stay. Front desk receptionist was flexible and was able to accommodate our needs hassle free.
Soggiorno di 4 notti a gennaio 2024
Risposta di Customer Care Team, il giorno 1 feb 2024
Dear Claro, we greatly appreciate your positive feedback regarding your recent stay. It's wonderful to hear that our front desk team provided you with a hassle-free experience and accommodated your needs. Our goal is to ensure that every guest has a comfortable and enjoyable stay, and we're delighted to have met your expectations. Should your travels bring you back to the area, we look forward to welcoming you again.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Michael

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 20 mar 2024
Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

10/10 Eccellente

Carmen

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Thank you
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 29 gen 2024
Dear Carmen, we sincerely appreciate you taking the time to share your feedback with us. We apologize for any inconveniences or issues you encountered during your stay. Your comments are invaluable as they help us improve our services and facilities. Regarding concerns about cleanliness, maintenance, and customer service, please know that we take these matters seriously and are actively working to handle them. We have already implemented additional training for our staff to ensure better communication and service delivery. Additionally, we are conducting thorough inspections of our rooms and facilities to handle any maintenance issues promptly. We understand the importance of a comfortable and enjoyable stay, and we strive to provide the best experience for all our guests. Thank you for choosing to stay with us, and we hope to welcome you back in the future for a much-improved experience. Best Regards, Super 8 TorranceCustomer Care Team

4/10 Scarso

Chandice

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 29 gen 2024
Dear Chandice, thank you for sharing your feedback with us. We are disappointed to hear that you were not satisfied with the service provided during your stay. Please rest assured that we take your comments seriously, and we will handle them with our team to ensure that we continue to improve and provide the best possible experience for our guests. We sincerely apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional service you deserve. Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Justin

Non mi è piaciuto: Condizioni e dotazioni della struttura
No hot water for the entire 4 days
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Care Team, il giorno 25 gen 2024
Dear Justin, thank you for sharing your experience with us. We apologize for the inconvenience you faced regarding the lack of hot water during your stay. This is certainly not the level of service we aim to provide, and we understand the importance of hot water for our guests' comfort. Our maintenance team is investigating the issue to ensure that it is promptly handled and resolved. We appreciate your understanding and patience. If you have any additional comments or concerns, please feel free to reach out to us directly. We value your feedback, and we are committed to making the necessary improvements. Thank you for choosing us as your accommodation, and we hope to have the opportunity to welcome you back for a much-improved experience.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Janael

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I didn’t like how you had to pay an additional $100 deposit when it didn’t state that on the website. I didn’t like that hotel had bedbugs because I was covered in bedbug bites when I woke up this morning.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Care Team, il giorno 13 gen 2024
Dear Janael, we sincerely apologize for the inconvenience you experienced during your stay at our hotel. Your feedback is deeply concerning, and we take the matter of bedbugs very seriously. Please know that we are actively investigating and handling this issue to ensure the well-being of our guests. Regarding the additional deposit, we apologize for any confusion or oversight in communication. We understand that transparency is crucial, and we will review our policies to ensure clarity for future guests. If you haven't already, we strongly encourage you to reach out to our team directly so we can handle your concerns, offer compensation, and take immediate action to rectify the situation. We appreciate your bringing this to our attention, and we are committed to resolving the matter promptly. Our goal is to provide a safe and comfortable environment for all our guests, and we regret that we fell short of your expectations. Thank you for your understanding, and we hope to have the opportunity to regain your trust in the future.Best Regards, Super 8 TorranceCustomer Care Team

10/10 Eccellente

James

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great time
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Care Team, il giorno 11 gen 2024
Dear James, we're thrilled to hear that you had a great time! If there's anything specific you enjoyed during your stay or if you have any feedback to share, please feel free to let us know. We appreciate your positive experience and look forward to the opportunity to welcome you back for more great times in the future. Thank you for choosing us for your stay!Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Miki

Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Care Team, il giorno 9 gen 2024
Dear Miki, thank you for taking the time to rate your recent stay at our hotel. While it is good to hear that you had a reasonable stay, we are sorry for the issues that you encountered that marred your time with us. Please know that we will be looking into this. We appreciate your feedback and we hope to remain your hotel of choice in this area and to give you a better stay on a future visit. Best Regards, Super 8 TorranceCustomer Care Team

4/10 Scarso

Takeshi

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place said breakfast included but it was just a snack bag of bread and did not have table to sit and eat…
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 2 gen 2024
Dear Takeshi, we apologize for the inconvenience you experienced regarding the breakfast and other amenities. Your feedback is valuable to us, and we'll handle these issues to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Scarso

veronique

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 12 dic 2023
Dear veronique, we appreciate you taking the time to share your feedback with us. We're truly sorry to hear that you had concerns about the staff and service, as well as property conditions and facilities during your stay. Your experience is important to us, and we'd like to apologize for any shortcomings. To handle these issues more effectively, we would appreciate it if you could provide more details about your specific concerns or any incidents you encountered. This information will assist us in making improvements and ensuring a better experience for our guests. We sincerely value your feedback, and if there's anything else you'd like to share or discuss, please feel free to reach out to our team directly. We genuinely hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel, and we wish you safe and pleasant travels.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

DANA

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 12 dic 2023
Dear Dana, we appreciate you taking the time to share your feedback with us. We're truly sorry to hear that you had concerns about the staff and service, as well as property conditions and facilities during your stay. Your experience is important to us, and we'd like to apologize for any shortcomings. To handle these issues more effectively, we would appreciate it if you could provide more details about your specific concerns or any incidents you encountered. This information will assist us in making improvements and ensuring a better experience for our guests. We sincerely value your feedback, and if there's anything else you'd like to share or discuss, please feel free to reach out to our team directly. We genuinely hope to have the opportunity to welcome you back and exceed your expectations in the future. Thank you for choosing our hotel, and we wish you safe and pleasant travels.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Monique

Viaggio con la famiglia
Rooms were nice size. Breakfast was lacking. Furniture needs updating.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Care Team, il giorno 5 dic 2023
Dear Monique, thank you for taking the time to provide your feedback on your recent stay. We're glad to hear that you found the room size to be nice. However, we apologize for any shortcomings you experienced, including the limitations of the breakfast and the need for furniture updates. Your comments are valuable to us, and we will share them with our team for further consideration and improvement. We appreciate your input, and if there are specific details you'd like to share or if there's anything we can do to make your future stays more enjoyable, please feel free to let us know. We value your business and hope to have the opportunity to welcome you back for an improved experience in the future. Thank you for choosing to stay with us.Best Regards, Super 8 TorranceCustomer Care Team

2/10 Terribile

Johnson, Garland

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No cleanliness, No continental BF. When reported no good response instead faced provocative behavior. A terrible place to live.
Soggiorno di 5 notti a ottobre 2023
Risposta di Customer Care Team, il giorno 1 dic 2023
Dear Johnson, we're deeply sorry to learn about the disappointing experience during your stay with us. It's truly concerning to hear that the cleanliness didn't meet your expectations and that there were issues with the continental breakfast and service. Your feedback about the lack of cleanliness, amenities, breakfast, and the response received from our staff is distressing. Providing a clean and comfortable environment along with attentive service is our priority, and it's clear we fell short of meeting these expectations during your stay. We want to assure you that your feedback is taken very seriously, and as a team, we're investigating these issues internally to handle and rectify them promptly. Your experience is not reflective of the standards we strive to uphold. We sincerely apologize for the inconvenience caused and any frustration you may have experienced. Your feedback is invaluable, and we're working diligently to ensure that necessary improvements are made. Should you reconsider staying with us in the future, we're committed to providing you with a vastly improved experience that aligns with our usual high standards. If there's anything more specific you'd like to share or if there's any way we can make amends, please don't hesitate to reach out. Once again, we apologize for the letdown during your stay, and we appreciate your patience and understanding.Best Regards, Super 8 TorranceCustomer Care Team

8/10 Buono

ROBERT

Viaggio di gruppo
Nice place
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Care Team, il giorno 29 nov 2023
Dear Robert, thank you for your positive feedback! We're thrilled to hear that you found our place nice. Providing a pleasant and enjoyable experience for our guests is our top priority. If there's anything specific that stood out and made your stay enjoyable or any suggestions you might have for us to make your next visit even better, please feel free to let us know. Your feedback is important to us as we strive to ensure all our guests have a great stay. We appreciate your support and hope to have the pleasure of welcoming you back for another great experience in the future.Best Regards, Super 8 TorranceCustomer Care Team

4/10 Scarso

Agueda

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Tenia cucarachas
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Care Team, il giorno 29 nov 2023
Dear Agueda, we deeply apologize for the presence of cockroaches during your stay. Maintaining a clean, comfortable, and pest-free environment is a priority for us, and we're sincerely sorry for falling short of this standard. Your feedback regarding cleanliness, staff service, property conditions, and facilities is crucial in handling these issues promptly. We take this matter seriously and will take immediate steps to rectify and thoroughly handle the pest concerns with our management and maintenance teams. Please accept our sincere apologies for the inconvenience caused. If there's anything we can do to rectify this situation or if you have further feedback to assist us in improving, please contact us directly. Your satisfaction is paramount, and we are dedicated to ensuring a much-improved experience for you and our future guests.Best Regards, Super 8 TorranceCustomer Care Team

6/10 Soddisfacente

Sanchita

Mi è piaciuto: Pulizia e personale e servizio
Room has a smell, some of the furnitures were sticky
Soggiorno di 2 notti a novembre 2023
Risposta di Customer Care Team, il giorno 29 nov 2023
Dear Sanchita, we apologize for the inconvenience you experienced during your stay, especially regarding the unpleasant smell in the room and the furniture feeling sticky. Ensuring our guests' comfort and maintaining a clean environment are priorities for us, and we regret that we did not meet your expectations in this regard. We take your feedback seriously and assure you that we will share these concerns promptly with our housekeeping and maintenance teams. It's our goal to rectify the situation immediately and prevent similar issues from arising in the future. If there's anything we can do to improve your current stay or if you have additional feedback that can help us enhance our services, please feel free to inform us. Your feedback is invaluable, and we are dedicated to providing a more pleasant experience for you and our future guests.Best Regards, Super 8 TorranceCustomer Care Team