Worst ever staycation experience. This hotel is just money hungry. Charging Ritz Carlton & Park Hyatt nightly rate while providing a worse than Marriott Courtyard or Hyatt Regency level of services.
When you book an oceanview room, don’t expect it to be an unobstructed view. Also don’t expect this hotel to go out of their way to make your stay comfortable. Room service will take more than an hour to arrive, and all you get is food that had probably been sitting in their kitchen for over half an hour - dry, ice melt, and not much warmth in food left. Clock in the room showing wrong time (no attention to details), unclear misc charges on your bill, and resort credit that came with the reservation only to be applied after making a request. (Both had been taken care of after communication, but they should not have happened even at the first place).
I travel a lot for work and vacation. As a Hyatt Globalist & Marriott Titanium member, this is the only hotel (at over $700/night) that I did not receive a welcome letter, nor a welcome gift. Only hotel that did not refill your bathroom amenities for your second night of stay (tissues, bath soap, slippers, etc)…