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Recensioni per The Mosaic Hotel - Beverly Hills

4 out of 5
The Mosaic Hotel - Beverly Hills
125 S Spalding Dr, Beverly Hills, CA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 513 su 1001 recensioni" "
Valutazione di 8 - Buono. 268 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 114 su 1001 recensioni" "
Valutazione di 4 - Scarso. 66 su 1001 recensioni" "
Valutazione di 2 - Terribile. 40 su 1001 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

7,8/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

8/10 Buono

patrizia fabi

Soggiorno di 4 notti a novembre 2023
Risposta di Customer Service, il giorno 21 nov 2023
Patrizia, thank you for your rating of Mosaic Hotel. We're glad to know you had a pleasant stay. Your feedback is most appreciated and inspires our team to deliver exceptional service at all times. Please visit us again soon.

8/10 Buono

Fabrizio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Generalmente buona. Qualità prezzo sufficiente.
Soggiorno di 4 notti a marzo 2022
Risposta di Maxine, Guest Services Manager, il giorno 29 mar 2022
Thank you for your review! We appreciate your feedback =)

8/10 Buono

Pietro

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
grazioso albergo in buona posizione
Abbiamo alloggiato 2 notti con mia moglie e siamo stati molto bene. L'unica cosa è che dovrebbero dare una mano al cameriere nella sua organizzazione. Il giorno della partenza volevamo fare colazione in albergo e abbiamo dovuto aspettare 20 minuti prima che venisse a prendere l'ordinazione e avremmo dovuto attendere altri 15 min. per mangiare. A quel punto il tempo a disposizione era finito perché il nostro taxi era già lì che aspettava.

8/10 Buono

danilo, Lecco

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel a due passi da rodeo drive
Camere un po' piccole ma pulite. Un po' caro. Il parcheggio costa 30 dollari al giorno

6/10 Soddisfacente

Sheryl

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Air conditioning unit didn’t work properly.
Soggiorno di 6 notti ad aprile 2024
Risposta di Customer Service, il giorno 16 apr 2024
Sheryl, we regret to hear about the issue you experienced with the air conditioning. Your comfort is our top priority and we assure you this is not the norm. If a similar issue arises on any future stays, we encourage engaging with our dedicated team members so we can help improve the situation right away. We hope to better serve you in the future.

10/10 Eccellente

Dennis

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Didn't like the$50 parking fee. Otherwise very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Dennis, thank you for the 5-star review. We're thrilled to hear that you had a delightful stay at Mosaic Hotel. We understand your thoughts on the parking fee. Our intent is to provide the best quality with all of our services, including secure parking. We are grateful for your understanding, and we look forward to your next visit.

10/10 Eccellente

Jennifer

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love, love this place. Didn’t get to stay as long as we would have liked as flight was late and it was only for one night. Lovely people - super friendly and ten stars to Renee, who served us breakfast and mimosas. Would stay again and again.
Soggiorno di 1 notte ad aprile 2024
Risposta di Customer Service, il giorno 8 apr 2024
Jennifer, your words are music to our ears! We're thrilled you adore the Mosaic Hotel and appreciated the warm hospitality of our team members, especially Renee. It's fantastic to hear that breakfast and mimosas added to your experience. We eagerly await your return for many more memorable stays.

6/10 Soddisfacente

rebecca

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I was recovering here for surgery and two of the the nights I was there , kids were telling giggling and ringing all of our doorbells at 3am - mine included. I told front desk immediately both times but nothing was done. I also requested an extra blanket and my request was completely ignored. Location was absolutely a perfect location to my drs so that was great; hotel service and a respectful quiet policy was extremely disappointing
Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 27 mar 2024
Rebecca, it is unfortunate to hear about the disturbances you experienced during the night and your need for additional comfort that was not addressed promptly. Your concerns have been noted and will be used to ensure such instances are managed more efficiently in the future. It's pleasing, however, to hear that our location was convenient for your needs. We hope you'll give us a chance to provide better service in the future.

6/10 Soddisfacente

Lucy A

Viaggio di gruppo
The room is too small for two beds
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 23 mar 2024
Lucy, thank you for taking the time to leave a review. We understand that the size of the room wasn't as spacious as you expected. We strive to maintain a variety of room layouts to cater to different needs, and this feedback proves valuable in future improvements. Thanks again for your comments.

10/10 Eccellente

Kristina

Soggiorno di 5 notti a marzo 2024
Risposta di Customer Service, il giorno 10 apr 2024
Thank you for the excellent rating, Kristina!Our goal is to go above and beyond to ensure our guests have a memorable experience at Mosaic Hotel! We look forward to hosting you again soon.

10/10 Eccellente

Rhonda

Soggiorno di 2 notti a marzo 2024
Risposta di Customer Service, il giorno 9 apr 2024
Rhonda, it's wonderful to see your top score for Mosaic Hotel! We are glad to hear you had a great experience. Our team is always on hand to ensure your stay is memorable and we can't wait to welcome you back on your next visit.

2/10 Terribile

Darren

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di Customer Service, il giorno 28 mar 2024
Darren, it's disheartening to see that your experience didn't meet expectations. Rest assured, we're dedicated to continual improvement and your feedback is crucial in this process. We hope for the chance to exceed your expectations during a future stay.

10/10 Eccellente

Paul

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Wonderful location. Quiet and clean. Front staff very friendly. Rooms well appointed. Great value
Soggiorno di 3 notti a marzo 2024
Risposta di Customer Service, il giorno 6 mar 2024
Paul, we're delighted to hear you enjoyed your stay at Mosaic Hotel, especially our advantageous location, pristine premises, and approachable team members at the front desk. It's great to know that our well-prepared rooms and the value we offer met your expectations. We can't wait to serve you again in the future.

4/10 Scarso

Jane

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Room was very small. Carpet looked dirty/stained. Dusty cords. Furniture looked beat up. Small flies in shower. View of parking lot & dumpsters. Noisy when trash was picked up. Staff was friendly & helpful. Lobby & pool area was nice. Food was good.
Soggiorno di 4 notti a febbraio 2024
Risposta di Customer Service, il giorno 2 mar 2024
Jane, it's regrettable to hear that your stay fell short of expectations in terms of room size and cleanliness. We apologize for any inconvenience caused by noise and the view from your room. On a brighter note, it's good to hear you found our team members to be welcoming and helpful, and that you enjoyed our food as well as the lobby and pool area. Your feedback is crucial for our improvement and it will be shared with the relevant departments.

10/10 Eccellente

RYAN

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, the room was clean and comfy. Only complaint was could hear the people above walking around, woke me up in the morning. Staff was friendly and extremely helpful. Would stay here again
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 28 feb 2024
Ryan, we appreciate your kind feedback following your stay at Mosaic Hotel. It's always heartening to hear that our meticulous cleaning standards and comfortable accommodations met your expectations. Nonetheless, we have taken note of the noise disturbance you experienced for our ongoing efforts to enhance guest comfort. Additionally, we're delighted our team members were able to assist and make a positive impact during your stay. Looking forward to your return visit in the future.

10/10 Eccellente

Mark

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 20 mar 2024
Mark, thank you for your 5-star rating on Expedia of Mosaic Hotel. It appears you enjoyed your stay with us! We look forward to hosting you again in the future.

10/10 Eccellente

Brendon

Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 21 mar 2024
Thank you for the fantastic rating, Brendon!We strive to make all of our guests feel welcome and relaxed during their time at Mosaic Hotel! We can't wait to see you again soon.

10/10 Eccellente

Igor

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 3 notti a febbraio 2024
Risposta di Customer Service, il giorno 19 feb 2024
Igor, thank you for your Expedia review. We're delighted to hear you had a pleasant experience at Mosaic Hotel. Your kind words are appreciated and we look forward to hosting you again in the future.

10/10 Eccellente

Rhonda

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Such a great place to stay, clean quiet and excellent staff. Conveniently located!
Soggiorno di 1 notte a febbraio 2024
Risposta di Customer Service, il giorno 8 feb 2024
Rhonda, thank you for sharing your lovely feedback. We're thrilled to learn that your time at the Mosaic Hotel was well-spent and you appreciated our cleanliness, tranquility, and remarkable team members. It's also great to know that our location added convenience to your stay. We can't wait to welcome you back for another memorable experience!

6/10 Soddisfacente

Caryn

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Servizi
Our room had outside access which the front desk person said would be very quiet. We heard sirens all night long and accessing the room was not convenient.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 7 feb 2024
Caryn, thank you for your feedback. We regret that the external room access did not meet your expectations and understand how important a quiet environment is for a restful stay. We value your experience and would appreciate the chance to improve your future visits. Please consider discussing your preferences with our dedicated team members at the front desk during your next stay so they can assist in ensuring your comfort.

4/10 Scarso

Celeste

Viaggio di coppia, Viaggio di lavoro
Non mi è piaciuto: Personale e servizio
Room was very small, beds were uncomfortable, cheap mattresses. No bellhop services offered. 3 out of the 4 days we were there the restaurant was closed for dinner. For 2 people in our room we always were given 3 bath towels, 1 hand towel, and, 3 out of 4 days, one washcloth. I all say the housekeeping staff was very nice.
Soggiorno di 4 notti a gennaio 2024
Risposta di Customer Service, il giorno 26 gen 2024
Celeste, we appreciate your straightforward feedback, and regret that some aspects of your stay didn't meet your expectations. We're sorry for the lack of comfort you found in the room and also wish your dining expectations had been met. We understand your concerns about the towel distribution and will address it promptly. On a positive note, it's pleasing to hear complimentary words about our colleagues in housekeeping. Thank you for sharing your experience. We aspire to improve upon the areas you've mentioned for a better visit in the future.

6/10 Soddisfacente

Audrey

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Good service. Unfortunately the smell in the room is definitely there and wouldn’t be tolerable for more than a night. Bedside charging strip is broken. The “disposable” cup covers were old and used.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 20 gen 2024
Audrey, thank you for sharing your observations. We regret to hear about the unpleasant aroma in your accommodation and any inconvenience caused by the charging facility. When it comes to amenities like our cup coverings, we strive to maintain high standards of sanitation. Undeniably, your experience is not in line with our usual guest expectations. We encourage you next time to inform our team members during your stay so any issues can be swiftly addressed. We hope you give us another opportunity to provide a more comfortable stay in the future.

8/10 Buono

Lily

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 4 feb 2024
We appreciate your lovely rating, Lily!The satisfaction of our guests is important to us so we can't wait to see you back again at Mosaic Hotel soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 Eccellente

alex

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff....walking distance to shopping
Soggiorno di 2 notti a gennaio 2024
Risposta di Customer Service, il giorno 16 gen 2024
Alex, thank you for your kind comments. Our Mosaic Hotel team is delighted to know you found them friendly and enjoyed the hotel's close proximity to shopping areas. We're looking forward to your next visit.

8/10 Buono

philip

Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 31 gen 2024
Philip, thank you for choosing Mosaic Hotel and taking the time to rate your stay. We're glad to see it was largely a positive experience. We would love to hear more about your stay when you get the chance. Looking forward to hosting you again in the future.

10/10 Eccellente

Richard

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great boutique hotel and enjoyable stay.
Soggiorno di 3 notti a gennaio 2024
Risposta di Customer Service, il giorno 13 gen 2024
Richard, it's great to hear that you had an enjoyable stay at Mosaic Hotel. We agree, our boutique style does offer a unique charm to our guests' experiences. We hope to welcome you back again soon.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The only issue was the bathroom. the sink plug would not open so the water stayed in the sink. Also, we only received 1 wash cloth and 1 hand towel for two people. Other than that, it was great.
Soggiorno di 1 notte a gennaio 2024
Risposta di Customer Service, il giorno 8 gen 2024
Thank you for providing feedback. We appreciate that you enjoyed your stay overall at Mosaic Hotel. However, we regret hearing about your bathroom inconvenience. Your experience has opened our eyes to possible improvements in providing adequate bathroom amenities for all our guests. Rest assured, your feedback has been duly noted and will be addressed accordingly. We hope to have the opportunity to provide you with a flawless stay in the future.

4/10 Scarso

Antonio

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not the best experience (to say the least)
Well, this was one of the worst experiences we’ve had, we travel a lot along the year and this was awful: We were a party of 6, 2 persons per room Day 1: Rooms were dirty and didn’t have any towels Day 2: 1 couple moved out from the hotel due to poor room conditions, service and responses. We reported the problems at the front desk and they deliberately didn’t pay any attention The same day but at night, we reported the same and in that moment they took notice. Day 3: Water problems at night, no hot water and then no water at all With that said, sadly the recommendation is to NO STAY at this hotel. Beautiful property, poor management
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 3 gen 2024
Antonio, it's disappointing to hear about the issues you encountered during your stay. All feedback is utilized to improve guest experiences, and it's clear that we did not meet your expectations. We regret that cleanliness and room conditions were a concern; these are usually areas where we excel. Similarly, we're sorry to hear about your frustration regarding the attention and response from our team members. Your remarks regarding water issues have also been noted and passed on to the relevant department. We constantly strive for excellence, and we believe every guest deserves a seamless stay. Despite your experience, we hope to have another opportunity to deliver a more satisfactory experience in the future.

2/10 Terribile

Allison

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
only 1 set of towels for 2 guests and lacking inventories
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
Allison, we regret to hear about the insufficiency in towels and toiletries during your stay. High-quality service is our priority, so it's disappointing to learn we fell short. We are working to address your concerns to avoid a similar incident. Your feedback is essential to our commitment to continuous improvement, and we hope to exceed your expectations on your next visit.

8/10 Buono

Nicola

Soggiorno di 12 notti a dicembre 2023
Risposta di Customer Service, il giorno 29 dic 2023
Thank you for the great rating, Nicola!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at Mosaic Hotel. We'd like to share an even better experience with you soon.

4/10 Scarso

Philip S

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We liked the location of the hotel as it's very easy to get to and within close walking distance to much of Beverly Hills. The room are nice but the bathrooms are quite small. Also, some rooms look out onto a blank wall. They charge an extra Urban Bundle fee of $30 which is nothing more than an upcharge for nothing more than 2 glasses of inexpensive wine. The fellow at the bar is extremely nice but the follow at the reception desk need proper training.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 29 dic 2023
Philip S, we appreciate your feedback and are glad to know that you found our location convenient. We're sorry to hear about any perceived shortcomings in our service and facilities. Our guest room design including the bathrooms tries to maximize functionality within the space. Lastly, we take your feedback about the reception seriously and will work towards improvements. We hope for a chance to better serve you again in the future.

8/10 Buono

Andres

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 26 dic 2023
Thank you for the 4-star rating, Andres!We are delighted to see that you had a wonderful time at Mosaic Hotel. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!

10/10 Eccellente

Marshall

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel is a hidden gem in Beverly Hills area. 2 mins walk to Rodeo Dr and a Starbucks right behind the building. All of the staff are so nice and professional. Phillipa helped us checked in and she was so helpful and kind. She got the cart and loaded with the luggage by herself. She is definitely the best of the best. The bartender Bob is such a wonderful person who will make sure that you have the most pleasant experience with your stay. Thumbs up to you guys
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 25 dic 2023
Marshall, we're thrilled to hear your glowing remarks about the Mosaic Hotel. We take pride in our optimal location and it sounds like you took full advantage of it! It's fantastic to hear how you appreciated the assistance from Phillipa and Bob. Their dedication to guests' comfort is indeed impressive. Your commendation is a testament to our team members' commitment to delivering an unforgettable stay. Thanks a lot for your review. We hope to have the opportunity to serve you again on your next visit to Beverly Hills.

2/10 Terribile

Kim

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
My husband and I were in town for one night and chose the Mosaic based on location. Everything seemed ok until midnight. The room directly above us began to sound like an absolute circus. Scraping furniture across the floor, stomping, pounding…I called the front desk twice to notify them and was assured that they would speak with the guests above us. This noise went on for 5 hours before stopping briefly for 2, only to pick back up again in the morning. When we notified the front desk manager she told us that this is a common issue specifically with our room (209) and that “everyone complains about that!” Nothing was done to rectify the situation further. We plan on traveling to this area frequently in the coming months and we most definitely will NOT return to the Mosaic.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 24 dic 2023
Kim, it's unfortunate to hear about the noise disturbance you experienced during your stay. Please accept our sincere apologies. We understand the importance of having a peaceful environment when staying with us. We have a procedure to handle such disturbances and it seems it may not have been effective this time. Also, it appears there may have been a misunderstanding with the reception, as every room is expected to offer a quiet and comfortable experience. All your feedback is vital in our effort to continually improve our services and your comments have been shared with our team. We hope you will reconsider and give us another opportunity to demonstrate better hospitality in the future.

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was friendly and helpful. Compact boutique-style, with the standard mini-cabanas for meetings. Downside for some folks will be the in-building noise. Isolation from adjacent/above rooms is very poor. Room and bathroom were clean, spacious, street-facing windows could be opened. The convenient self-parking adds $50/day to your cost.
Soggiorno di 3 notti a dicembre 2023
Risposta di Customer Service, il giorno 23 dic 2023
David, it's wonderful to learn that you found Mosaic Hotel's compact boutique-style appealing and our team members friendly and helpful. We appreciate your comment about the in-building noises and assure you that we continuously look into enhancing every aspect of our guests' stay. We're also pleased that you appreciated the cleanliness and spaciousness of your room, as well as the flexibility of our windows. Your note on parking is well taken; it offers our guests convenience which carries a cost. We hope to welcome you again soon.

4/10 Scarso

Viaggiatore verificato

Non mi è piaciuto: Pulizia e personale e servizio
Meh
Staff not very friendly. Parking fee is very expensive. Not super clean but the covers have been changed when asked. Location is good but overall not worth the price.
Soggiorno di 4 notti a dicembre 2023
Risposta di Customer Service, il giorno 21 dic 2023
We appreciate your feedback and apologize for any inconveniences caused during your stay. It is disheartening to hear that our team members may not have met your expectations and we're sorry for any cleanliness issues you encountered. Your feedback regarding the parking fee is noted. We are glad you found the location suitable for your needs and regret to hear that you felt the overall value was not up to par. We will use your insights to strive for improvement, as guest satisfaction is our primary goal.

10/10 Eccellente

Francisco

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Francisco, it's wonderful to hear that your time at Mosaic Hotel was fantastic! We take pride in delivering memorable stays for our guests and we're delighted we achieved that with you. It would be a privilege to host you again. Safe travels until then!

10/10 Eccellente

Gemma

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 20 dic 2023
Gemma, it's delightful to learn you enjoyed your stay at Mosaic Hotel. Positive feedback like yours is always a great motivation for our team members. We appreciate your high rating and look forward to welcoming you back on your next visit.

6/10 Soddisfacente

Deeana

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
This property was fine for a very brief stay but I take issue with the "4 star" rating. The sleeping rooms have no personality, the restaurant closes between services, no room service, and the bedroom furniture looked run down. The room and floor I was on had a weird smell as well. TL;DR this felt more like my 3 star Comfort Suites reservation in the midwestern suburbs than a 4 star Beverly Hills experience.
Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 15 dic 2023
Deeana, thank you for sharing your recent experience. It's concerning to hear about your concern regarding the star rating and how some aspects of your stay did not align with your expectations. Apologies for any inconvenience due to the restaurant's operating hours and lack of room service. Your comments about the room aesthetics and odd scent are noted and will be communicated with our team. Your feedback is essential for us, as it aids us in embodying the high standard you would expect from a city like Beverly Hills. We hope to have another opportunity to demonstrate our commitment to your comfort and satisfaction in the future.

10/10 Eccellente

REBECCA, GREENVILLE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The Mosaic Hotel was nice and quiet. The staff were so friendly.
Risposta di Customer Service, il giorno 11 dic 2023
Rebecca, it's great to hear your stay at the Mosaic Hotel met your expectations. Our team members take pride in delivering excellent service while ensuring your stay is peaceful and comfortable and it's wonderful to know that your stay reflected this. We wish to welcome you back in the future!

6/10 Soddisfacente

Steven

No ice machines on the floors- had to go down to the ‘basement’ to get ice Funky smell in the corridors- maybe old carpets?
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 11 dic 2023
Steven, we appreciate your feedback. We are sorry to hear about the inconvenience related to retrieving ice and the unusual scent in the hallways. It's possible that the observed odor could be related to ongoing maintenance. Rest assured, we always strive to provide a great experience for guests, so your comments will definitely be taken into consideration. We hope to demonstrate improvements on your next stay.

2/10 Terribile

Jennifer

Soggiorno di 1 notte a dicembre 2023
Risposta di Customer Service, il giorno 30 dic 2023
We appreciate the feedback, Jennifer.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 Eccellente

Eric

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 25 dic 2023
Thanks for the perfect rating, Eric!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Mosaic Hotel.Have a wonderful day!

10/10 Eccellente

Stephanie

Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 25 dic 2023
Stephanie, we're thrilled to know that you enjoyed your stay at the Mosaic Hotel. It is our pleasure to offer you an enjoyable experience. We hope to see you again on your next trip.

10/10 Eccellente

augusta, Houston

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Missing tea bags but orden than that is perfect place to spend a weekend
Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 5 dic 2023
Augusta, it's wonderful to hear that you thoroughly enjoyed your weekend at Mosaic Hotel. We also note your comments regarding the tea bags, and we'll certainly look into this matter to ensure our guests' comfort. Thanks for sharing your experience and we're eager to welcome you back soon!

10/10 Eccellente

Henrietta

Soggiorno di 2 notti a dicembre 2023
Risposta di Customer Service, il giorno 24 dic 2023
Henrietta, thank you for your optimal rating of Mosaic Hotel. It is wonderful to see that you enjoyed your stay. We look forward to welcoming you back in the near future.

10/10 Eccellente

Humberto

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Humberto, it's wonderful to hear that your stay at Mosaic Hotel lived up to your expectations. We're delighted we could provide an experience worthy of your perfect rating. Our team members eagerly await your next visit!

2/10 Terribile

myrene

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 6 dic 2023
Myrene, it's regrettable to see that you didn't have the most enjoyable time. While we appreciate all feedback and scores, it would be valuable to understand where your experience fell short. We invite you to share more details, so we can address any possible improvements. Thank you for staying with us and we hope to better serve you in the future.

10/10 Eccellente

Michael

Very noce
Soggiorno di 1 notte a novembre 2023
Risposta di Customer Service, il giorno 29 nov 2023
Michael, we're thrilled to hear that you had a wonderful experience at Mosaic Hotel. Our team truly values your feedback and we hope to welcome you back for another excellent stay in the future.

2/10 Terribile

Jorge Alexis

Viaggio con animali domestici, Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff at the front desk is very unreliable. lily the lady at the front desk day shift and her supervisor don’t listen to customers requests. I requested to print something and she didn’t let me, they have an air printer sitting right next to the bar for pubblic use and she said she didn’t know how to work it. While I was talking to her she kept talking to someone else that was requesting something else and didn’t get their problem solved either. And she was rude. Keep hanging up the phone while speaking to her. Not professional at all. I missed my appointment waiting for them. Francis, night shift was a totally different vibe, helped with all my needs and was very reliable. By the way the place looks clean but is definitely just appearance In my room I found a dehydrated blueberry That was probably there since days. I was very happy the first time I stayed there, although this time was very disappointing.
Risposta di Customer Service, il giorno 24 nov 2023
Jorge, we're troubled to hear about your experience. It's not our typical standard to have our guests feel ignored or not attended. Your interaction with our day shift team members certainly didn't reflect the trademark service we aim to provide. Please know we constantly encourage all team members to be attentive, professional and ready to assist. Nonetheless, it's disheartening to know we missed the mark this time. We're glad to know Francis during the night shift was able to meet your needs, though.Maintaining the cleanliness of our accommodation is important to us, and we take your observation about the room seriously. We highly value your feedback and hope this doesn’t deter you from considering staying with us in the future. Please remember the positive experience during your first stay, and give us a chance to make it up to you.