This hotel canceled our PAID reservation made 4 months ago. We were traveling from Zermatt to Lucerne and we got an email from Expedia the day before we were scheduled to arrive at the hotel telling us that the hotel cancelled our reservation. Expedia made us a new reservation somewhere else, at the only room still available in town in that range, at a hotel we did not want to go to, but we had no choice. With one day notice, not much is available in a city like Lucerne. The hotel was simply unprofessional and unreliable. This was unacceptable in my view.