Cara Claudia,Grazie per aver condiviso la tua esperienza, ci dispiace sinceramente per le circostanze che hai affrontato. Capisco la frustrazione che può derivare da situazioni impreviste, soprattutto quando si tratta di piani di viaggio. La tua richiesta di modificare la prenotazione era legittima, e ci dispiace che non sia stato possibile accomodarla a causa delle politiche di prenotazione non rimborsabile. Speriamo sinceramente di avere un'altra occasione per darti il benvenuto e offrirti un'esperienza che soddisfi pienamente le tue aspettative. Ti auguriamo tutto il meglio e ci auguriamo di poterti accogliere in futuro. Cordiali saluti,Eveline Limacher, guest relations manager & team

Dear Gabriele,Thanks for the solid 8 out of 10! We're always striving to provide the best possible CASCADA experience for our guests, so your feedback is invaluable. If there's anything specific you think we could improve on or if you have any suggestions, we'd love to hear them! See you next time in Lucerne! Warm regards,Eveline Limacher, guest relations manager & team

Lieber Angelo,Vielen Dank für Ihre Bewertung auf Expedia. Wir freuen uns, dass Sie Ihren Aufenthalt im Cascada Boutique Hotel genossen haben und uns eine Bewertung von 4 von 5 gegeben haben. Ihr Feedback ist uns wichtig und wir werden es nutzen, um unseren Service weiter zu verbessern.Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und stehen Ihnen bei Fragen oder Anliegen jederzeit zur Verfügung.Mit freundlichen Grüssen,Samuel Matter, Gästebetreuer & Team

Gentilissimo Davide,La ringraziamo per questo feedback relativo all’esperienza vissuta presso il nostro hotel, e siamo contenti di apprendere che la nostra struttura abbia rispecchiato diverse sue aspettative in termini di posizione, e comfort. Con la speranza di averla nuovamente come nostro ospite, cogliamo l'occasione per porgerle i nostri più cordiali saluti.Eveline Limacher, guest relations manager & team

Gentile ospite, Vi ringraziamo per il Vostro feedback e per aver scelto l' CASCADA Boutique Hotel. Siamo felici di leggere che durante il Vostro breve soggiorno abbiate, come pure la cortesia del personale e la pulizia impeccabile degli ambienti. Siamo invece spiacenti di sapere che abbiate trovato la dimensione del bagno della Vostra camera insufficiente; il nostro Albergo dispone di 75 camere di differenti categorie, ognuna delle quali con caratteristiche e dimensioni diverse. Vi chiediamo gentilmente di contattarci per la vostra prossima prenotazione per ottenere la camera più comoda per voi. Sarà nostro piacere poterVi accogliere nuovamente durante la Vostra prossima visita a Lucerna e cogliamo l' occasione per porgerVi i nostri più cordiali saluti. Eveline Limacher, guest relations manager & team

Cara signora Carla, Grazie mille per aver dedicato del tempo a scrivere del tuo soggiorno. Le tue fantastiche valutazioni e le gentili parole sono una meravigliosa motivazione per l'intero team e siamo così felici di vedere che ti è piaciuto il tuo soggiorno con noi. Non vediamo l'ora di darti il benvenuto di nuovo in futuro. Cordiali saluti, Eveline Limacher, guest relations manager & team

Good morning, Incredible!!! 5 points!! Thank you very much for the great review of our CASCADA hotel and the compliments! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Eveline Limacher, guest relations manager & team

Gentile Antonio, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, CASCADA e BOLERO team

Gentile Luigi Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza è stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, CASCADA e BOLERO team

Caro maurizio, grazie mille per il Suo feedback! Distinti saluti da Lucerna

Dear Calin,Thank you so much for your wonderful review and for taking the time to share your experience with us on Expedia! We are thrilled to hear that you found our CASCADA Hotel great and our staff amazing and knowledgeable. It’s heartwarming to know that their efforts made your stay more enjoyable. Our team takes pride in offering helpful service to all our guests, and your recommendation means the world to us. We’re delighted that we could contribute to a memorable experience during your visit .Should you decide to visit us again, we look forward to welcoming you back with the same warmth and hospitality. And, of course, we’re always here to assist with any requests to make your next stay even more special .Warmest regards,Eveline Limacher, guest relations manager & team

Dear Jenny,Wow, what an amazing 5-star review on Expedia! We're absolutely over the moon that you found our team super welcoming and friendly – that's exactly the vibe we aim for! Hearing that our spot was the perfect launchpad for your Lucerne adventures makes us happier than you can imagine. It sounds like you got to take in all the sights and sounds of our lovely city, all just a stone's throw from your comfy basecamp at our CASCADA Hotel. If you've got any special requests for your next stay or if there's anything we can do to make your next visit even more spectacular, just drop us a line. Thank you a million times over for choosing to stay with us and for sharing your kind words. Sunny regards, Eveline Limacher, guest relations manager & team

Dear HIROKO,Thank you so much for your 5-star review on Expedia! We're delighted to hear that you found our staff friendly and our location convenient. It's great to know that having diverse shopping options nearby added value to your stay with us. Your satisfaction is our top priority, and we're glad that both our service and our strategic location met your expectations. We strive to ensure that every guest enjoys a comfortable and convenient experience, and it's heartening to receive such positive feedback.We look forward to welcoming you back in the future. We're here to make your stay as enjoyable as possible. Once again, thank you for choosing to stay with us, and for sharing your experience. See you soon!Best regards,Eveline Limacher, guest relations manager & team

Dear Alejandro,Thank you for taking the time to share your feedback with us. We appreciate your continued support of the CASCADA Hotel and are delighted to hear that you have enjoyed your previous stays with us. We sincerely apologize for the inconvenience you experienced during your recent stay in your room on the top floor. We understand that the room's sloped roof and layout may not have met your expectations. It's important to us that all our guests have a comfortable and enjoyable stay. Your feedback is valuable to us, and we will take it into consideration to improve our room allocation process. In the future, if you decide to stay with us again, please do not hesitate to inform us of your preferences when making a reservation. This way, we can ensure that your stay meets your expectations to the fullest extent possible, and you have a truly enjoyable experience. Once again, we apologize for any inconvenience you experienced and thank you for choosing the CASCADA Hotel. We hope to have the opportunity to welcome you back and provide you with an exceptional stay that exceeds your expectations. Warm regards,Eveline Limacher, guest relations manager & team

Herzlichen Dank für Ihre perfekte Bewertung mit 10 von 10 Punkten! Wir sind absolut begeistert zu erfahren, dass Ihr Aufenthalt bei uns im CASCADA Hotel Ihre Erwartungen zu 100% erfüllt hat.Ihre hohe Bewertung ist ein Zeugnis für die Hingabe unseres Teams, um sicherzustellen, dass jeder Gast einen unvergesslichen Aufenthalt erlebt. Solch positives Feedback wie Ihres motiviert uns sehr und bestärkt uns in unserer Leidenschaft für unsere Arbeit.Wir freuen uns auf die Gelegenheit, Sie wieder bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen sichere Reisen und weitere wundervolle Erlebnisse, wohin auch immer es Sie verschlägt.Herzliche Grüsse aus der Leuchtenstadt, Eveline Limacher, Gästebetreuerin & Team

Thank you, ELENOR, for this amazing 5 out of 5-star review! We are absolutely thrilled to hear that your stay at our CASCADA Hotel was better than expected. This really means a lot to us and is truly a reason to swing our hips and celebrate. We are excited to welcome you back for another top-notch experience! Until then we wish you all the best.Best regards and safe travels,Fiona Schenck, guest relations manager & team

Dear Zongyi,Wow, wow, wow… We are absolutely speechless by all these amazing compliments. First of all we want to thank you dearly for taking the time to write this outstanding review on Google and Expedia. We will be sure to pass on your incredible feedback to our entire team – it will make their day for sure! We really appreciate your loyalty and for recommending our CASCADA Hotel and BOLERO Restaurante.It is heartening to know that our prime location, eco-friendly check-in process and attention to your pet's needs contributed to your positive impression.We are delighted that you enjoyed dining at our Spanish BOLERO Restaurante and that the breakfast buffet met your expectations. We are especially happy to hear that you enjoyed the freshly made egg omelette prepared with loving care by our breakfast team. Our team strives to create a memorable experience for our guests, and we are glad you noticed the little details, from the welcome drink station to the complimentary umbrellas and water bottles at check-out. We look forward to welcoming you back to CASCADA Hotel and BOLERO Restaurante in the future. Thank you again for choosing to stay with us and for sharing your positive feedback.Happy regards and all the bestFiona Schenck, guest relations manager & team

Dear Dennis Keith,Thank you so much for taking the time to share your fantastic 10/10 rating with us on Expedia! What amazing compliments for our team members and our CASCADA Hotel in general. We are absolutely thrilled to hear that you enjoyed our central location and the city card for free bus rides. It is great to know that you benefited from our complimentary minibar which is refilled daily in your room. We highly appreciate your loyalty and want to thank you for recommending our CASCADA Hotel. It would be our pleasure to welcome you again whenever your travels will bring you back to this spectacular city! Happy regards,Fiona Schenck, guest relations manager & team

Dear Carrie,Wow, thank you for your outstanding 10-star review on Expedia! We are absolutely thrilled to hear that you enjoyed our clean, comfortable and unique waterfall rooms at our CASCADA Hotel. We appreciated having you as our guest and hope to host you again for another great Lucerne experience. Best regards,Fiona Schenck, guest relations manager & team

Dear AI LING,Thank you dearly for this outstanding 5/5-star review! We are absolutely overwhelmed to receive such lovely compliments for our friendly reception team. Knowing that you highly recommend our CASCADA Hotel means a lot to us, and we really appreciate your loyalty. It is great that our connecting rooms were so convenient for you and your family. It was a pleasure to have you as our guest and we would be honored to welcome you and family back one day. We wish you and your loved ones a happy New Year. Best regards,Fiona Schenck, guest relations manager & team

Thank you so much, Rosario, for taking your time to leave this amazing 10/10-star review on Expedia! We are excited to see that you enjoyed your holiday at our CASCADA Hotel, and we look forward to welcoming you back when you are in Lucerne next. Until then we wish you all the best and a happy 2024. Best regards,Fiona Schenck, guest relations manager & team

Dear Henry,Thank you so much for taking the time to leave this glowing review on Expedia! We are thrilled to see that you had a wonderful stay at our CASCADA Hotel. We strive to create memorable experiences for all our guests and are excited to know that you enjoyed your holiday in this wonderful city! It would be our pleasure to welcome you back for your next vacation in Lucerne. We wish you all the best and a happy New Year. Warm regards,Fiona Schenck, guest relations manager & team

Wow… Thank you, Jeannie, for taking your time to share your incredible 5/5 experience with us and the whole travel community here on Expedia! To read such positive feedback is great and we truly appreciate these kind words. This review has put a big smile on the faces of all our staff members! Our hotel is indeed only a few minutes away of all the sightseeing points and it fills us with joy to know that you have enjoyed our central location. It was an honor to have you as our guest and we look forward to welcoming you again at the CASCADA Hotel for your next stay in Lucerne. Our team wishes you a wonderful advent season and a very Merry Christmas. Fiona Schenck, guest relations manager & team

Lieber Adam,Vielen herzlichen Dank für Ihre bombastische Bewertung mit 10 von 10 Punkten! Es erfüllt uns mit Stolz und Freude zu wissen, dass wir Ihren Aufenthalt zu einem perfekten CASCADA-Erlebnis machen konnten. Unser gesamtes Team arbeitet leidenschaftlich daran, unseren Gästen aussergewöhnliche Momente zu bescheren, und Ihr positives Feedback ist eine wertvolle Bestätigung unserer Bemühungen. Wir freuen uns schon darauf, Sie bald wieder in unserem CASCADA Hotel begrüssen zu dürfen und wünschen Ihnen bis dahin frohe Festtage und einen guten Start ins neue Jahr! Mit herzlichen Grüssen,Eveline Limacher, Gästebetreuerin & Team

Wow, ein perfektes 10 von 10! Wir sind überwältigt und danken Ihnen herzlich für diese fantastische Bewertung. Es ist für uns das grösste Lob zu wissen, dass Sie mit Ihrem Aufenthalt rundum zufrieden waren. Unser Team setzt sich stets mit voller Hingabe dafür ein, unseren Gästen ein unvergessliches CASCADA-Erlebnis zu bieten, und es ist wunderbar zu sehen, dass unsere Bemühungen Früchte tragen. Wir freuen uns darauf, Sie hoffentlich bald wieder bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute und frohe Festtage! Herzlichst,Eveline Limacher, Gästebetreuerin & Team

Liebe Irene,Wir freuen uns sehr über Ihre hervorragende Bewertung und bedanken uns herzlich, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen . Es ist für uns eine grosse Freude zu hören, dass Ihr Aufenthalt in unserem CASCADA Hotel in Luzern Ihren Erwartungen entsprochen hat. Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und bis dahin wünschen wir Ihnen eine gute Zeit. Adventliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

Wow, ein perfekter Score von 10/10 – das ist fantastisch! Wir sind überglücklich, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so genossen haben. Es ist unser Ziel, jedem Gast ein unvergessliches Erlebnis zu bieten, und Ihr Feedback bestärkt uns in unserem Einsatz.Wir freuen uns schon auf Ihren nächsten Besuch!Adventliche Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

Liebe Irma,Vielen Dank für Ihre hervorragende Bewertung und das Lob an unsere Crew! Es ist immer wieder schön zu hören, dass unsere Gäste die Freundlichkeit und Professionalität unseres Teams zu schätzen wissen. Wir legen grossen Wert darauf, dass sich jeder Gast im CASCADA Hotel willkommen und wohl fühlt. Ihr positives Feedback ist für uns eine wertvolle Bestätigung unserer Bemühungen. Wir hoffen, dass Sie auch die weiteren Aspekte Ihres Aufenthalts bei uns genossen haben, von den modernen Zimmern inspiriert von Schweizer Wasserfällen bis hin zu den kulinarischen Genüssen im BOLERO Restaurante.Wir würden uns freuen, Sie bald wieder bei uns begrüssen zu dürfen und versprechen, dass Ihr nächster Besuch genauso angenehm wird. Bis dahin wünschen wir Ihnen alles Gute! Winterliche Grüsse aus Luzern,Eveline Limacher, Gästebetreuerin & Team

Lieber Lucas,Vielen Dank für Ihre fantastische Bewertung! Es freut uns sehr, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so sehr genossen haben. Ihre Zufriedenheit ist für uns die beste Motivation!Nochmals herzlichen Dank für Ihre Bewertung und wir freuen uns bereits darauf, Sie bald wieder bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüsse,Eveline Limacher, Gästebetreuerin & Team

Geschätzter Roland,Herzlichen Dank für Ihre positive Bewertung! Wir freuen uns, dass Sie insgesamt zufrieden mit Ihrem Aufenthalt bei uns waren. Es ist unser Bestreben, jedem Gast ein herausragendes Erlebnis zu bieten, und Ihr Feedback ist uns dabei sehr wichtig. Für spezifische Anregungen oder Wünsche haben wir stets ein offenes Ohr, ja sogar zwei offene Ohren. Wir hoffen, dass wir Sie bald wieder in unserem CASCADA Hotel begrüssen dürfen und dann die volle Punktzahl erreichen können! Bis dahin wünschen wir Ihnen alles Gute und freuen uns auf Ihren nächsten Besuch. Herzlichst,Eveline Limacher, Gästebetreuerin & Team

Dear Anne,Thank you so much for your stellar 5-star review! We are thrilled to hear that you found both our staff and facilities amazing. Our team strives to provide exceptional service and create a welcoming environment for all our guests, and your acknowledgment means a great deal to us. It's always our goal to ensure that every guest has a memorable and comfortable experience. We're glad we could contribute positively to your stay. If there's anything more we can do to make your next visit even more enjoyable, please let us know. Looking forward to welcoming you back soon. Warm regards,Eveline Limacher, guest relations manager & team

Liebe Magali,WOW! Herzlichen Dank für Ihren Besuch und die fantastische Bewertung! Wir sind überglücklich, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so sehr genossen haben. Es ist immer unser Ziel, unvergessliche Erlebnisse zu schaffen. Wir freuen uns schon darauf, Sie bald wieder im CASCADA Hotel willkommen heissen zu dürfen. Bis dahin wünschen wir Ihnen eine tolle Zeit!Beste Grüsse, Eveline Limacher, Gästebetreuerin & Team

Hallo Jfm,Wow, ein voller Erfolg mit 10 von 10 Punkten – das ist fantastisch! Wir sind überwältigt und danken Ihnen von Herzen für diese grossartige Bewertung. Es ist unser grösstes Anliegen, unseren Gästen einen unvergesslichen Aufenthalt zu bieten, und es scheint, dass wir dieses Ziel bei Ihrem Besuch erreicht haben.Jedes positive Feedback ist für uns eine Bestätigung, dass wir auf dem richtigen Weg sind, und spornt uns an, unseren hohen Standard zu halten und weiter zu verbessern. Wir freuen uns auf ein baldiges Wiedersehen und bis dahin wünschen wir Ihnen alles Gute!Beste Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

Caro Patricia,Muito obrigado pelo seu comentário e pela excelente avaliação! Estamos muito contentes que tenha desfrutado da nossa localização central e do nosso BOLERO Restaurante. A satisfação dos nossos hóspedes é a nossa maior prioridade e a sua observação sobre a garagem é extremamente valiosa. Recomendamos sempre a reserva prévia para garantir a conveniência e segurança do seu veículo. Esperamos recebê-la novamente no nosso hotel para mais uma experiência memorável em Lucerna. Não hesite em contactar-nos diretamente para qualquer necessidade futura.Com calorosas saudações de toda a equipe! Até breve,Eveline Limacher, guest relations manager & team

Dear Anna,Thank you very much for taking the time to provide feedback on your stay with us. We are glad to hear that you found our rooms to be very clean, but we deeply regret that several aspects did not meet your expectations. It is important to us that all our guests have a comfortable and pleasant stay, and we apologize that this was not entirely the case for you.We do offer a variety of room sizes, including three different categories for double rooms, to cater to different needs and preferences. We understand that the size of the bed and the firmness of the mattress are critical to a good night’s rest, and it’s disappointing to hear that our offerings were not suitable for you.Regarding the pillows and the sliding door to the bathroom, we are sorry these did not provide the comfort and privacy you expected. We would like to inform you that not all our bathrooms have sliding doors, and we can certainly take room placement preferences into account to meet your privacy needs. Additionally, we offer a selection of different pillows and are more than willing to replace them upon request to ensure your utmost comfort.As for the noise concerns, our central location does sometimes carry the vibrancy of city life. However, our rooms are equipped with soundproof windows that should effectively minimize any external noise when fully closed.We would love the opportunity to better serve you in the future and hope you will give us another chance to make your stay a perfect one. If there is any specific preference or requirement you have for a potential future visit, please don’t hesitate to let us know, and we will do our utmost to accommodate you.Warm regards,Eveline Limacher, guest relations manager & team

Hello Amy,Thank you so much for your fabulous review! We're thrilled to hear that your stay with us was a delightful experience! Our team takes pride in providing friendly and helpful service, so knowing we hit the mark with you means the world to us. And we're over the moon that our breakfast left a tasty impression! We can't wait to welcome you back for another splendid stay and more delicious mornings! Until then, safe time! Warmest regards,Eveline Limacher, guest relations manager & team

Liebe Jennifer,WOW! Vielen herzlichen Dank für die hervorragende Bewertung! Wir freuen uns sehr, dass Sie einen perfekten Aufenthalt bei uns im CASCADA Hotel hatten.Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen und wünschen Ihnen bis dahin alles Gute.Herbstliche Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

Dear Alejandro,Thank you so much for your positive feedback and the excellent rating of 5 out of 5! We are thrilled to hear that you enjoyed your stay at our CASCADA Hotel and felt comfortable in your room, despite its size. It's great to know that the complimentary minibar was a nice touch for you! We would like to let you know that we also offer larger rooms. For your next stay, we would be more than happy to assist you in choosing the perfect room to meet all your needs and wishes, ensuring that nothing stands in the way of a perfect stay. We look forward to welcoming you back to CASCADA Hotel soon!Best regards,Eveline Limacher, guest relations manager & team

Liebe Donna,vielen Dank für Ihre Bewertung. Wir bedauern sehr, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Ihr Feedback ist für uns sehr wertvoll, da es uns hilft, unseren Service stetig zu verbessern. Wir würden uns freuen, wenn Sie uns nähere Informationen geben könnten, damit wir gezielt an den angesprochenen Punkten arbeiten können. Wir hoffen, Sie geben uns die Gelegenheit, Sie bei Ihrem nächsten Besuch in Luzern von unserem Service überzeugen zu können. Sollten Sie weitere Fragen oder Anliegen haben, zögern Sie nicht, uns zu kontaktieren. Wir freuen uns auf Ihre Rückmeldung! Herbstliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

Lieber Markus,herzlichen Dank für Ihre hervorragende Bewertung! Wir sind begeistert zu hören, dass Sie Ihren Aufenthalt im CASCADA Hotel genossen haben. Ihr positives Feedback ist eine wunderbare Bestätigung für unser gesamtes Team und motiviert uns, unseren hohen Standard an Service und Qualität beizubehalten. Es würde uns sehr freuen, Sie bald wieder als Gast bei uns im Hotel oder im BOLERO Restaurante begrüssen zu dürfen. Herzliche Grüsse aus Luzern, Eveline Limacher, Gästebetreuerin & Team

Dear Elphie,Wow, a 5 out of 5 rating! We're absolutely delighted to hear that you enjoyed your stay with us. Knowing that your party of 4 found the room to be clean and comfortable is music to our ears! We can't wait to welcome you and your party back for another exceptional experience! Warmest regards,Eveline Limacher, guest relations manager & team

Obrigado, Patricia! Estamos muito felizes em saber que você teve uma experiência de 10/10 conosco! É ótimo ouvir que você apreciou nossa localização central, perto de pontos turísticos. Que bom que você também gostou do conforto e modernidade do seu quarto. Esperamos vê-la novamente em breve! Com cumprimentos, Eveline Limacher, guest relations manager & team

Lieber Yves! Ein volles Punkte-Spektakel! Ihre Bewertung mit 10 von 10 ist ein echtes Geschenk für uns! Es freut uns enorm, dass wir Ihre Erwartungen erfüllen konnten und Sie bei uns eine angenehme Zeit hatten. Ihre volle Punktzahl motiviert uns, unsere hohen Standards beizubehalten und unseren Service kontinuierlich zu verbessern. Wir können es kaum erwarten, Sie wieder bei uns begrüssen zu dürfen und versprechen, auch beim nächsten Mal alles daran zu setzen, um Ihnen ein 10/10-CASCADA-Erlebnis zu bieten! Herzliche Grüsse, Eveline Limacher, Gästebetreuerin & Team

Lieber Erik Sergio,Vielen herzlichen Dank für die fantastische Bewertung von 10 von 10! Wir sind absolut begeistert, dass Sie Ihren Aufenthalt bei uns im CASCADA Hotel so genossen haben. Ihre Zufriedenheit ist unsere höchste Priorität, und es freut uns sehr, dass wir Ihre Erwartungen erfüllen konnten! Wir hoffen, Sie bald wieder bei uns begrüssen zu dürfen. Bis dahin wünschen wir Ihnen alles Gute! Herzliche Grüsse,Eveline Limacher, Gästebetreuerin & Team

Dear Aza,Thank you for your 5-star review! We're thrilled to hear that our staff was very helpful and that you enjoyed the high-tech and cleanliness of your room. We're delighted that you found the breakfast and the to-go breakfast boxes great. We hope to welcome you back soon for another great CASCADA-experience.Autumn greetings, Eveline Limacher, guest relations manager & team

Thank you, Guillermo, for your fantastic review! We're delighted to hear that you found our CASCADA Hotel excellent and that you appreciated the beauty of our city. We hope you had a memorable stay with us, and we look forward to welcoming you back in the future! Warm regards from Lucerne,Eveline Limacher, guest relations manager & team

Dear Yi Ping,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our Spanish cuisine at the BOLERO Restaurante. It's great to know that you found it delicious. We apologize for the slight inconvenience of the room size but are pleased to hear that our friendly and helpful staff, especially Hüsyin at the front desk, made your stay more comfortable and memorable. We hope to welcome you back in the future!Best regards, Eveline Limacher, guest relations manager & team

Vielen Dank, lieber Raphael, für Ihre perfekte Bewertung von 10 von 10! Wir freuen uns sehr, dass Sie bei uns eine so wundervolle Erfahrung gemacht haben. Wir hoffen, bei Ihren zukünftigen Besuchen weiterhin Ihre Erwartungen zu übertreffen. Herbstliche Grüsse, Eveline Limacher, Gästebetreuerin & Team