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Recensioni per Shrigley Hall Hotel and Spa

4 out of 5
Shrigley Hall Hotel and Spa
Pott Shrigley, Macclesfield, England

Recensioni

7,0

Buono

Valutazione di 10 - Eccellente. 222 su 928 recensioni" "
Valutazione di 8 - Buono. 279 su 928 recensioni" "
Valutazione di 6 - Soddisfacente. 206 su 928 recensioni" "
Valutazione di 4 - Scarso. 144 su 928 recensioni" "
Valutazione di 2 - Terribile. 77 su 928 recensioni" "

7,2/10

Pulizia

7,4/10

Personale e servizio

7,2/10

Servizi

6,6/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

katie

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely place.. staff are really nice too 💗
Soggiorno di 1 notte ad aprile 2024
Risposta di Caz, il giorno 23 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us

6/10 Soddisfacente

Sue

Soggiorno di 2 notti ad aprile 2024

8/10 Buono

Dean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti ad aprile 2024
Risposta di Caz, il giorno 10 apr 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Buono

Lindsay

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Room 502 needs the chair replacing - didn’t fancy sitting on it. Needs floor corners and skirting boards cleaned. Weird hole/gap in bathroom roof. Odd to not as least get a clean mug and biscuits for night 2. Corridors need tlc. Looking v tired
Soggiorno di 2 notti ad aprile 2024
Risposta di Caz, il giorno 5 apr 2024
Thank you for your feedback, I have passed your comments to our Head Housekeeper to action, apologies for the standard of the facilities and cleanliness in your room.

8/10 Buono

Elizabeth

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Caz, il giorno 4 apr 2024
Thank you for your feedback, we hope you enjoyed your stay with us

10/10 Eccellente

Hayley

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
A nice hotel with a beautiful spa and golf facilities. The rooms are in need of an update but all facilities in room were working well. Hot shower, dressing gown and slippers. Staff work hard. Thank you to the lady in the spa area who accomated me with a late spa booking and the purchase of a swimming costume. The breakfast and evening meal lovely. Young man on reception very attentive and nothing to much trouble.
Soggiorno di 1 notte a marzo 2024
Risposta di Caz, il giorno 2 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Eccellente

Anthony

Mi è piaciuto: Pulizia e personale e servizio
Lovely location and nice room, good restaurant and bar snacks available. No shaver socket and no coffee in room, no bottle of water in room. Would visit again taking above into account
Soggiorno di 1 notte a marzo 2024
Risposta di Caz, il giorno 2 apr 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us. Apologies for the lack of amenities, tea and coffee making facilities should have been fully stocked for you.

8/10 Buono

Richard

Soggiorno di 1 notte a marzo 2024
Risposta di Caz, il giorno 22 apr 2024
Thank you for your feedback

8/10 Buono

Jaye

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The hotel staff were all great and helpful. The rooms are a bit dated and not as clean as I'd like but I'm extra tidy. The temp in the room was very hot even with the window open and radiator turned down. The dining was fabulous and great options. The spa was lovely just not enough slots and very minimal changing rooms for females. Would of been great in cubicles to have hooks to hang clothes too.
Soggiorno di 1 notte a marzo 2024
Risposta di caz, il giorno 29 mar 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us and have noted the comments / suggestions made.

8/10 Buono

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Perfect for a relaxing break
Soggiorno di 1 notte a febbraio 2024
Risposta di Caz, il giorno 13 feb 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

2/10 Terribile

Jason

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
The food was significantly below standard. The menu was limited and better suited to a cheap high street bistro It was poorly cooked. Breakfast was a very poor standard buffet The spa was average as best The Rooms were unremarkable. I would recommend not staying here.
Soggiorno di 1 notte a gennaio 2024
Risposta di Caz, il giorno 29 gen 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the poor quality of the food. We are working hard to enhance our guests stay and your comments are passed to the Hotels management team in order for them to address the issues raised.

4/10 Scarso

Neil

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The rooms unfortunately are very cold and dingey
Soggiorno di 1 notte a gennaio 2024
Risposta di Caz, il giorno 26 gen 2024
Thank you for your feedback, I am sorry that you were disappointed in your stay with us and apologise for the standard of your room. I am unaware of issues with the heating and this should not have occurred and can confirm that we are currently working through all our bedrooms on a refurbishment plan.

8/10 Buono

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay but spa wasn't what id hoped for.
We had a great stay at Shrigley Hall. I thought the welcome was nice. Dinner was great. The room was a bit tired, there was dust up the walls and wall paper coming away. The buffet breakfast was only ok. Overdone or not hot enough. We had a massage that was very overpriced and was a bit of a conveyor belt vibe. I certainly wouldn't recommend paying the extra £40 plus pounds to use the pool. I've been to loads of spa breaks and not experienced this being an extra when booking with the hotel and having a treatment. It was a crowded outdoor pool. Not worth the £200 plus for the spa experience.
Soggiorno di 1 notte a gennaio 2024
Risposta di Caz, il giorno 24 gen 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us. I have passed your comments to the Hotel's Management team in order for them to address the issues you raised.

6/10 Soddisfacente

Damien

Soggiorno di 2 notti a gennaio 2024
Risposta di Caz, il giorno 22 gen 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Soddisfacente

Martin

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Risposta di Caz, il giorno 16 gen 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

8/10 Buono

Lynnda

Mi è piaciuto: Personale e servizio
Peace and quiet.
My stay was very relaxing, we had a large room, in the manor part of the hotel. The room was clean upon arrival. We did not get any housekeeping over the four days. We had to ask for clean towels, water and toilet rolls. Staff were very helpful and friendly made you feel comfortable especially Sharon on the breakfasts. On leaving I stripped the bed in support of the staff to find no mattress protector and a badly stained quilt. I have reported to staff. Enjoyed the area went out for walks and some meals. Last time we stayed the menu was better not much I liked on the menu. Enjoyed afternoon tea. Felt the spa was overpriced for the facilities, Enjoyed the peace and quiet which was the point for my stay. I would stay again but would check the bedding before I slept on it.
Soggiorno di 4 notti a gennaio 2024
Risposta di Caz, il giorno 9 gen 2024
Thank you for your feedback, I am pleased you enjoyed your stay with us and apologise for the standard of the bedding. I am pelased you have reported this so it can be actioned.

6/10 Soddisfacente

Sidra

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Caz, il giorno 2 gen 2024
Thank you for your feedback, we hope you enjoyed your stay with us.

10/10 Eccellente

Alison

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 2 gen 2024
Thank you for your feedback, we are pleased you enjoyed your stay with us.

10/10 Eccellente

Kirsty

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 18 dic 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Buono

raymond

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Overall hotel is very nice but of a trek to find your room but is still a nice stay once you have found your room
Soggiorno di 4 notti a ottobre 2023
Risposta di Caz, il giorno 18 dic 2023
Thank you for your feedback, we are pleased that overall you enjoyed your stay with us.

6/10 Soddisfacente

Sajid, Birmingham

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
Overall grounds are amazing Rooms are dated and very old. Need a revamp. My room wasn’t clean. Someone’s socks were still on the floor next to radiator.
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 22 dic 2023
Thank you for your feedback, Please accept my apologies for the standard of Housekeeping you experienced, this is not the standard that we pride ourselves in. I am pleased to confirm that we have started a refurbishment program which continues in january to encompass all bedrooms.

8/10 Buono

Richard

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 12 dic 2023
Thank you for your feedback, we hope your enjoyed your stay with us.

2/10 Terribile

Thomas

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 11 dic 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay with us.

8/10 Buono

Rachel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely staff, food good, a nice place to stay
Soggiorno di 1 notte a dicembre 2023
Risposta di Caz, il giorno 11 dic 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

6/10 Soddisfacente

Adam

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Had high hopes, shower was just a dribble and the room hadnt been hoovered.
Soggiorno di 2 notti a dicembre 2023
Risposta di Caz, il giorno 8 dic 2023
Thank you for your feedback, I apologise for the cleanliness of the room and condition of the shower, I trust you advised reception in order for us to have the shower repaired for future stays.

6/10 Soddisfacente

Luke

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
It’s a 3 star at best
The hotel from the outside, lobby, bar and restaurant look nice. The corridors, bathroom and bedroom however was very dated with a very uncomfortable small bed. The staff are friendly enough but not 4*. We were put in a room at the far side of the hotel which wasn’t easy to access with all our luggage and no assistance provided. I would stay here again for 1 night on a business trip, but definitely not for a couples getaway. Ps. the seasonal vegetables is a bowl of beetroot
Soggiorno di 2 notti a dicembre 2023
Risposta di Caz, il giorno 8 dic 2023
Thank you for your feedback, I am sorry that you were disappointed with your stay. we are working hard to continually upgrade and modernise the Hotel with bedrooms being refurbished currently and ongoing through the Winter.

10/10 Eccellente

Terence

Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 22 dic 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us

10/10 Eccellente

Nicholas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay in this large hotel, good room, comfy bed, clean, great shower
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 5 dic 2023
Thank you for your feedback, we are pleased you enjoyed your stay with us.

8/10 Buono

Ian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 18 dic 2023
Thank you for your feedback, we hope you enjoyed your stay with us

6/10 Soddisfacente

vincent

Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 23 nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

6/10 Soddisfacente

beverley

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
First room awful stains on carpet walls in bad state signposting unclear . Lift had drinks spilt
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 20 nov 2023
Thank you for your feedback, I apologise for the standard of the room you were first allocated. I am pleased to advise that we have a full hotel bedroom refurbishment underway whcih will be completed in the New year.

4/10 Scarso

Viaggiatore verificato

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Nice hotel but Poor Management
Beautiful hotel on nice Grounds with a Good Spa next Door. Just a shame that their Reception Manager and Senior Management are Terrible . There is a Manager named GULTEN, who is extremely rude and Hostile. She hasn’t got a clue how to speak to people and is very unprofessional. She accused me of overstaying and asked why our belongings were still in the room, this is because she hadn’t checked to see I had booked 2 nights but lied and said she had. She then said why am I parked in the Disabled bay if I’m not disabled - this is after not speaking to her colleague Charlotte who I had told the night before about my disabilty Then she said why have you thrown a face mask on the floor which we did not it actually fell out of our car - to which she lied and said she saw my friend throw it I moved away from her to go and speak to Charlotte where she followed me and started shouting again, she shouts for 2 minutes , then you attempt to speak and she interrupts you and shouts some more. This person is a lunatic and will run this business into the ground. Then I complained to a more senior manager TOBY, who insisted on defending GULTEN which was even more strange. He kept saying someone else may have reserved this room - which was also a lie , which didn’t have anything to do with her lying about checking the bookings. If you support bad behaviour from your staff as a manager I can see why this beautiful hotel hasn’t got a rating higher than 6.8
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 20 nov 2023
Thank you for your feedback, I am sorry for your experiecne when staying with us and apologise for the attitude and response of the staff. I have forwarded your comments to the Hotel's manager in order for him to review the issues raised.

4/10 Scarso

Rustem

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Nice Hotel but poor Management
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 20 nov 2023
Thank you for your feedback, I am sorry you were disappointed by your stay and felt that the Management was lacking. we are working hard to improve our facilities and guest stay.

8/10 Buono

Christopher

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
TELL THEM ABOUT YOUR PET FIRST.
Amazing grounds and building but unfortunately got downgraded a room due to having a dog. The room was fine, not what I had booked, I was too tall to use the shower unfortunately. Great to be able to bring your dog that was a real benefit of staying there. Beautiful breakfast too
Soggiorno di 2 notti a novembre 2023
Risposta di Caz, il giorno 17 nov 2023
Thank you for your feedback, we ar epleased you enjoyed your stay with us. Our pet friendly rooms are all standards doubles or twins, sorry this was not communicated to you in advance.

10/10 Eccellente

Michael

Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 20 nov 2023
Thank you for your feedback, I am pleased you enjoyed your stay with us.

6/10 Soddisfacente

Aaron

Viaggio di lavoro
Hotel looks tired in side,you have to pay for use of swimming pools and walk in the rain around the out side to get to the fercility.Bed was not comfortable and night mare to find you room will not stay thier again
Soggiorno di 3 notti a novembre 2023
Risposta di Caz, il giorno 16 nov 2023
Thank you for your feedback, I am sorry you were disappointed in your stay. We have started a bedroom refurbishment with the set of rooms back on sale next week.

2/10 Terribile

Chris

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Attacked by 2 wasps
Terrible place, first room was filthy, second room was still dirty. Despite what Hotels.com would have you believe you need to pay additionally for access to the pool. Finally we was attacked by two wasps the morning of our stay. The windows were closed so there must be a hive in the loft. Reception didn't care too much.
Soggiorno di 1 notte a novembre 2023
Risposta di Caz, il giorno 8 nov 2023
I am sorry that you were disappointed with your stay and apologise for the standard of cleanliness that you encountered. This is not the level that we pride ourselves in and have passed your comments to the Hotels management team in order for them to address the issues raised.

2/10 Terribile

Humza

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The management is awful, spiders in the room
Soggiorno di 3 notti a ottobre 2023
Risposta di Caz, il giorno 3 nov 2023
I am sorry that you did not enjoy your stay with us and apologise for the cleanliness of your room and service received during your stay.

2/10 Terribile

Melody

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Looks beautiful on the outside. Terrible on the inside. The room was dirty. Not just a bit, like don’t look too closely dirty. We were put in a room that wasn’t connected to the main nice part of the building. We had a series of progressively dirtier hallways to get to our room. We came in a back entrance as it was closer to parking, and the entrance was full of garbage. The room was very plain and prison like. Our bathroom had been “updated” very poorly, the shower head was hanging crooked and not sealed around the ceiling. The floor and carpet were crumby and stained. The towels has a weird smell. The walls were paper thin, and there was a bachelor party staying right beside us. It felt like a low class party house. Unfortunately I would never recommend anyone to stay here.
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 3 nov 2023
Thank you for your feedback, I am sorry that you did not enjoy your stay with us and apologise for the cleanliness of your bedroom which is not to our standard. We are currently undergoing a bedroom refurbishment which will cover all bed and bathrooms and corridors.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Disappointing stay but nice breakfast
We stayed here while travelling the UK. The check in was good. The hotel itself is quite pretty, especially the staircase. The lady who checked us in was cheerful and helpful. Our room was basic but ok. Half of the lightbulbs we're missing so it was quite dark. The room was quite noisy at night. We could hear every footstep along the corridor, which was quite a few as someone was running around banging doors. We went to the restaurant and our food was served chilled like it had come straight from the fridge(It was gnocchi and a shepherds pie). Breakfast was nice though
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 2 nov 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the bedroom lighting, disruption and food temperature. I have passed your comments to the Hotels management team in order for them to address the issues raised.

8/10 Buono

jiaqiang

Soggiorno di 2 notti a ottobre 2023
Risposta di Caz, il giorno 1 nov 2023
Thank you for your feedback, we hope you enjoyed your stay with us.

2/10 Terribile

Viaggiatore verificato

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
Shocking
Found out upon checkin that the pool isn’t available to under 16’s which was a huge disappointment. I then discovered room service is only available to some rooms & that guests have to order at the bar & carry to the room themselves. The food I ordered was incomplete & cold at point of collection, There was music blaring from the function suite long into the night that felt like sleeping above a nightclub. My room wasn’t serviced on any day of my stay. There was black mould in my bathroom.
Soggiorno di 2 notti a ottobre 2023
Risposta di Caz, il giorno 1 nov 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay and apologise for the lack of communication, poor service and disruption that you encountered during your stay. I have passed your comments to the Hotels Management team in order for them to address th issues raised.

4/10 Scarso

Philip

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Recent stay shrigley hall hotel
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 25 ott 2023
Thank you for your feedback, I am sorry that you were disappointed in your stay with us.

4/10 Scarso

Daniel

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Awful, disgusting, avoid!!!!!!
This is simply NOT a 4* hotel. The food is worse than disgusting and borderline in-edible. The building is dated and in desperate need of some TLC. The room was shabby, and they dont offer room service, though you can ask for a tray and take the food up yourself... Went to run a bath for our 2 year old toddler, and the water was yellow! So was the sink water... Checkout staff advised, 'that hapens when we have a lot of rain but its perfectly safe' Beds are old spring mattress, terribly uncomfortable! The icing on the cake is that the building is so big it takes 10 minutes to get from the room we were in to the front end where 'facilities are' lots of steps up and down, NOT suitable for couples with young ones in a push chair! Finally, it is advertised as a 'Hotel / Spa' but the Spa is a seperate company... Guests have NO access to pools or any facilities... so this is completely misleading advertising and we will be seeking credit from hotels.com.
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 23 ott 2023
I am sorry that you were disappointed in your stay and apologise for the issues that arose during your stay and the poor quality of the food and bedroom. We do endeavour to convey the details of the spa pricing and accessibility through the extranet site. We are currently ungoing a bedroom refurbishment which continues through the winter.

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Disappointed
The hotel is in a very nice place and the building is beautiful however our room was very outdated, no fridge, bathroom was not clean, mould on the bathroom tiles, hair in the bath. Also there is no sound isolation at all - we were woken up at 3am by some guests. We could even hear a tv from our "neighbours" room. In regards to spa it was really nice however water at the outdoor pool was too cold (everyone were saying this) which resulted in very crowded indoor jacuzzi. Also steam room was not that hot either. Left disappointed especially that it was my birthday weekend and I was really looking forward to the stay.
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 23 ott 2023
I am sorry that you were disappointed in your stay and apologise for the standard of cleanliness of your bedroom. we are undergoing a bedroom refurbishment which will continure over the winter. I have spoken with the Spa Manager and the pool temperatures are all as they should be, so apologies there must have been an issue during your stay.

2/10 Terribile

Imran

Non mi è piaciuto: Pulizia e servizi
I received a very bad service. I was given a room which was not made up after the previous person's visit. I was given another room, but there was no tea in the new room and the mug had a live moth in it.
Soggiorno di 2 notti a ottobre 2023
Risposta di Caz, il giorno 23 ott 2023
Thank you for your feedback, I am sorry you were disappointed in your stay and apologise for the allocation of your room and the standard of cleanliness.I have passed your comments to the Hotels Management team in order for them to address the issues raised.

2/10 Terribile

Louis

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Poor quality for high price
Stayed here for my friends wedding last night. It was £170 for the room, the bed base had completely collapsed and the mattress sunk right in as soon as you sat on the bed. Had to remove the mattress and put on the floor just so we could sleep comfortably.
Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 16 ott 2023
Thank you for your feedback, I apologise for the poor quality of the bed - I trust that you mentioned this to reception so that we can replace the bed in this room.

6/10 Soddisfacente

C

Soggiorno di 1 notte a ottobre 2023
Risposta di Caz, il giorno 16 ott 2023
Thank you for your feedback, I hope that you enjoyed your stay with us.

8/10 Buono

Lauren

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, comfy and clean rooms and amazing views!
Soggiorno di 2 notti a ottobre 2023
Risposta di Lauren, il giorno 13 ott 2023
Thank you! Glad you enjoyed your time with us.

4/10 Scarso

P

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Shrigley Hall is in a stunning location and is immpresive. The outdoor spa is amazing and worth a visit. Breakfast is great as is the restaurant, unfortunately during my 2 night stay i had no hot water and had to have 2 cold showers which is not ideal. However I did mention this to reception who dealt with the situation with professionalism and we are satisfied with the outcome. I would definitely stay here again despite this small issue
Soggiorno di 2 notti a ottobre 2023
Risposta di Lauren, il giorno 13 ott 2023
Thank you for your feedback. Please accept our apologies for any disappointments during your time with us.