You did not wait for 30 minutes outside. There is always someone around, if you call in 5 minutes I am always here, unless you need 24 hours care service. the kitchen and coffe facilities are on the top floor, not inside the room. we were here at the reception until 5 you did not remember to ask fot the hair dryer or fan? And why on earth you wanted to chek in 5 days before arrival. We do not allow that for securuty reason. you wanted to enter the permisses without identifying yourself? Take care, is much needed for you.

Thank you for your reply. I will take your review very serioulsy and will make, if justified, corrective mesures to ensure that this kind of experience wont happen again, however, if you would have told me.....