Salottino della hall

Recensioni per Holiday Inn Express Madison, an IHG Hotel

2.5 out of 5
Holiday Inn Express Madison, an IHG Hotel
1041 Ramada Way, Madison, GA

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 308 su 607 recensioni" "
Valutazione di 8 - Buono. 176 su 607 recensioni" "
Valutazione di 6 - Soddisfacente. 58 su 607 recensioni" "
Valutazione di 4 - Scarso. 38 su 607 recensioni" "
Valutazione di 2 - Terribile. 27 su 607 recensioni" "

8,6/10

Pulizia

8,8/10

Personale e servizio

8,4/10

Servizi

8,2/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Ricky

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This property was new, clean and in a good location. The breakfast was excellent. Good value for the money.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Charlotte

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 19 mag 2024
Hello Charlotte,We appreciate you taking the time to share your positive feedback with us. We are delighted to hear that you enjoyed your stay at our hotel. Your satisfaction is our top priority, and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean & comfortable with very friendly & helpful staff
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 17 mag 2024
Hello Thomas,We're thrilled to hear you found our hotel clean, comfortable, and enjoyed the friendly service from our team. Your feedback is greatly appreciated, and we hope to welcome you back for another delightful stay.

2/10 Terribile

Tiffany

Hotel put an authorization hold on my card until. even though I requested to pay at property once I checked in. However, for unforeseen reasons I had to cancel my reservations and I had to wait 7 on business day for the hold to come off my card it screwed up my entire Mother's Day weekend. Property rooms were way overpriced 1 night stay was $225. Never book with them again
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 21 mag 2024
Hello Tiffany, I'm sorry to hear about the inconvenience you experienced with the authorization hold and the pricing during your stay. Please contact our management team directly to address any concerns regarding your billing and to provide feedback on your experience for improvement opportunities. We appreciate your feedback and will use it to enhance our services.

6/10 Soddisfacente

Shawn

Mi è piaciuto: Pulizia, personale e servizio, servizi
When we arrived check in was easy. The room was clean and ac worked good. Bathroom and shower area was nice. Beds were comfortable, but one of the beds squeaked bad every time my son moved. Not sure of condition of facility because EVERY time someone moved in the room or hallway on second floor our ceiling squeaked. We could also hear squeaking beds from above us. Not sure what couple above was doing but kept son up the first night. We were only in the room late at night because of attending daughter’s college graduation. When hotel was full we had to park by the neighboring hotel due to not enough parking at this one. Rooms were clean but some facility/ bed conditions need improvement. Don’t hate this hotel but will try another one next time in area.
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 13 mag 2024
Hello Shawn, Thank you for your detailed feedback on your recent stay with us. We are glad to hear that you found the room clean and comfortable. We apologize for any inconvenience caused by the noise disturbances you experienced during your stay. Your comments have been shared with our management team for review and improvement. We appreciate your observations and hope to welcome you back for a more enjoyable visit in the future.

8/10 Buono

Albert

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 11 mag 2024
Hello Albert,We're pleased to hear you had a great experience at our hotel! We hope to welcome you back again soon.

10/10 Eccellente

Kimberly

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great experience all around!
Soggiorno di 2 notti a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Kimberly,Thank you for sharing your positive feedback with us! We are delighted to hear that you had a great experience during your stay. If you have any more comments or suggestions, please feel free to contact us.

10/10 Eccellente

Heinz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 8 mag 2024
Hello Heinz,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back again soon.

8/10 Buono

Patrick

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 7 mag 2024
Hello Patrick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.

4/10 Scarso

Andrew

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
The hotel itself and reception staff were all great. No issues except that I booked through Expedia and prepaid for the stay only to be double charged for the room. When my wife called to inquire several days later regarding the $457.00 additional charge, she encountered a less than courteous staff that didn’t apologize for the misunderstanding. Just a sarcastic “got it” response. The overcharge is pending to be paid back so I have no doubts our funds will be repaid, just a bad taste in our mouth for future stays.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Andrew,We appreciate your kind words about the hotel and reception staff. We apologize for any inconvenience caused by the double charge and the shortfall in service during your follow-up call. Rest assured, the necessary steps are being taken to address the overcharge and resolve the matter promptly. We value your feedback and will strive to improve our services for future visits.

10/10 Eccellente

Kelly

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Kelly,We are thrilled to hear that you had a wonderful experience at our hotel! If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!

6/10 Soddisfacente

Daniel

Mi è piaciuto: Pulizia e personale e servizio
the sink in the bathroom was kinda of clogged
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Daniel,We appreciate your feedback regarding the clogged sink during your recent stay. Guest satisfaction is important to us, and we will address this matter with our maintenance team to ensure a more pleasant experience for our future guests. Thank you for bringing this to our attention.

10/10 Eccellente

Kristen

Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 17 mag 2024
Hello Kristen,We are excited to hear that you had an excellent stay with us! We hope to welcome you back soon for another unforgettable experience.

10/10 Eccellente

Jose A

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 26 apr 2024
Hello Jose A,We're delighted to hear that you had a fantastic stay with us! We hope to welcome you back soon for another wonderful experience.

10/10 Eccellente

Grant

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All good
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Grant,We are delighted to hear that you had a positive experience during your stay with us. Our team works hard to ensure our guests have a comfortable and enjoyable visit. Should you have any further feedback or require assistance, feel free to reach out to our management team. Your satisfaction is our priority.

8/10 Buono

Jean

Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 11 mag 2024
Hello Jean,We are glad to hear that you enjoyed your stay with us. Please feel free to reach out to us if you have any additional feedback to share. We hope to welcome you back soon for another pleasant experience!

10/10 Eccellente

Victor

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel. Great location.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Victor,We are pleased to hear you enjoyed our hotel and its convenient location. Your positive feedback is much appreciated, and we hope to welcome you back in the future for another great stay!

10/10 Eccellente

Amber

Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 4 mag 2024
Hello Amber,We are thrilled to hear that you had a wonderful experience at our hotel! Your satisfaction is our top priority, and we look forward to welcoming you back soon for another fantastic stay!

10/10 Eccellente

mark, sylvania

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
New, very clean and friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 12 apr 2024
Hello mark,We appreciate your positive feedback regarding the cleanliness and friendliness of our staff. We strive to provide a welcoming environment for all our guests. Your satisfaction is important to us, and we hope to welcome you back for another enjoyable stay.

10/10 Eccellente

Ivan

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Would stay there again
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Ivan,We're delighted to hear you'd consider staying with us again. Your feedback is greatly appreciated, and we hope to welcome you back in the future for another enjoyable experience at our hotel.

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 9 apr 2024
Hello David,We're delighted to hear you had a pleasant stay with us. Should you have any suggestions or concerns about your experience, please don't hesitate to contact us directly. We look forward to welcoming you back soon!

10/10 Eccellente

Maryann

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 mar 2024
Hello Maryann,We are thrilled to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another fantastic stay at our hotel.

8/10 Buono

Lisa

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Have stayed here several times. Love the improvements. Like the small town. Always feel safe.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 24 feb 2024
Hello Lisa, We're delighted to hear you've noticed and appreciated our recent improvements during your repeated visits. Our small town charm adds to the sense of security we aim to provide our guests with. Thank you for your continued patronage, and we look forward to welcoming you back soon.

10/10 Eccellente

john

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 20 feb 2024
Hello john,Thank you for raitng us so highly! We are thrilled to hear you had a fantastic experience during your stay with us! Should you have any further insights to share, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!

10/10 Eccellente

stephen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Second stay, the hotel is very convenient to the interstate. Clean but slightly dated, it is a real value hotel and excellent compared to other hotels in the price range. Standard breakfast, close to fast food restaurants. Will stay again
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello stephen,Thank you for choosing our hotel for your recent stay and for taking the time to share your feedback. We're glad to hear that you found our location convenient and our hotel clean. We appreciate your kind words about our value and will continue to provide excellent service. We hope to welcome you back on your next visit.

10/10 Eccellente

Davis

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Seemed to be newly refurbished. The inside was better than the outside would suggest.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 16 feb 2024
Hello Davis,We are pleased to hear that you found our recently refurbished hotel to be impressive on the inside. Our team has worked hard to create a welcoming and comfortable environment for our guests. Thank you for your kind feedback!

8/10 Buono

Leslie

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Leslie, We appreciate you choosing to stay with us. We hope you had a delightful experience and look forward to welcoming you back soon.

10/10 Eccellente

Marcy

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
It is comfortable, clean, and just very convenient for my business in town.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello Marcy,We are thrilled to hear that you found our hotel comfortable, clean, and conveniently located for your business needs. We strive to provide a pleasant experience for all of our guests and it is always rewarding to receive positive feedback. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Pat

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 29 gen 2024
Hello Pat,Thank you for choosing our hotel for your stay! We're thrilled to hear that your experience was exceptional. If there's anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to welcoming you back soon!

10/10 Eccellente

Stephen

Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Great
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Stephen,to hear that you had a positive experience during your stay with us! We appreciate your feedback and it's wonderful to know that you found our hotel to be great. Thank you for choosing us as your accommodation and we hope to have the pleasure of welcoming you back in the future.

10/10 Eccellente

william

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Excellent stay and wonderful people running the hotel. I would go back anytime.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello william,Thank you for choosing our hotel for your recent stay! We're thrilled to hear that you had an excellent experience with our staff. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 Eccellente

Barry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would recommend
Clean, Quiet. Friendly staff and decent breakfast.
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Barry,Thank you for your kind review! We strive to maintain a clean and quiet environment for our guests. Our staff takes pride in providing friendly service, and we're glad to hear that you enjoyed our breakfast. We hope to welcome you back in the future for another enjoyable stay.

8/10 Buono

Rochelle

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Rochelle,Thank you for choosing our hotel for your stay. We're glad to hear that you had a positive experience with us. If there is anything specific you would like to share in terms of feedback, please don't hesitate to reach out to us directly. We value your input and hope to welcome you back in the future.

10/10 Eccellente

Darrin

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Darrin,We are thrilled to hear that you had a fantastic stay with us! It was a pleasure having you as our guest and we hope to welcome you back in the future for another exceptional experience. If there is anything else we can do to make your next stay even more enjoyable, please do not hesitate to let us know.

10/10 Eccellente

Janine

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Manager, il giorno 9 feb 2024
Hello Janine,We are delighted to hear that you had a wonderful stay at our hotel! We truly appreciate your positive rating and are thrilled that you enjoyed your time with us. Our team works hard to provide exceptional service and create memorable experiences for our guests. If you have any further feedback or suggestions, please do not hesitate to reach out to us. We hope to welcome you back in the future for another fantastic stay!

8/10 Buono

David

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
-water pressure could be increased -shower curtain is SHORT and does not go within the bathtub...the bathroom floor gets soaked -excellent staff!
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 4 gen 2024
Hello David,Thank you for your feedback. We appreciate your kind words about our staff. We will take note of your suggestions regarding the water pressure and the shower curtain to improve our guests' experience in the future.

6/10 Soddisfacente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It took us almost 45 minutes to check in because the hotel had no record of our reservation, even with the confirmation and itinerary numbers from Orbitz. The person on the check in desk did try and she was helpful in getting us the contact number for Orbitz, but I was not the only person whose reservation was lost.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello John,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you experienced at check-in due to the confusion with your reservation. We appreciate the recognition of our staff's efforts in assisting you and providing the contact number for Orbitz. Our team is committed to addressing such issues promptly and ensuring a smoother experience for our guests.

10/10 Eccellente

Dontavius

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 5 dic 2023
Hello Dontavius,We are thrilled to hear that you had a fantastic experience at our hotel! We appreciate your perfect rating and hope to welcome you back again soon.

10/10 Eccellente

Rebecca

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very clean!! Nice staff, great stay!
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 28 nov 2023
Hello Rebecca,Thank you for your kind words! We're glad to hear that you found our hotel clean and that our staff provided great service. We hope to welcome you back for another wonderful stay in the future.

10/10 Eccellente

Caryn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean. Staff was friendly and welcoming. Easy access. Good proximity to downtown Madison!
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 21 nov 2023
Hello Caryn,Thank you for taking the time to share your positive experience at our hotel! We are delighted to hear that our staff provided friendly and welcoming service, and that you found our hotel to be clean. It's great to know that our convenient location near downtown Madison was beneficial for your stay. We hope to have the opportunity to welcome you back in the future!

8/10 Buono

Sandy

Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 16 nov 2023
Hello Sandy,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are delighted to hear that you had a great experience at our hotel. We strive to provide exceptional service to all our guests and it's always rewarding when we exceed expectations. We look forward to welcoming you back for another memorable stay in the future.

8/10 Buono

Kim

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 9 nov 2023
Hello Kim,Thank you for providing feedback on your recent stay. We appreciate your perspective and apologize if your expectations were not met. We encourage you to reach out to our management team directly so they can address your specific concerns and ensure a better experience in the future.

10/10 Eccellente

Becky

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed at Holiday Inn while attending a family reunion. People were friendly and helpful.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 30 ott 2023
Hello Becky,Thank you for choosing Holiday Inn for your family reunion. We are delighted to hear that our staff provided friendly and helpful service throughout your stay. We hope you had a memorable time with your family and look forward to welcoming you back in the future.

6/10 Soddisfacente

Tammy

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 28 ott 2023
Hello Tammy,Thank you for your feedback. We apologize for any inconvenience caused during your stay. Please let us know how we can further improve your experience in the future.

8/10 Buono

Linda

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Linda,Thank you for taking the time to leave a review. We apologize if your experience did not meet your expectations. We are always striving to improve and appreciate your feedback. If you have any specific concerns, please reach out to our management team and we'd be glad to listen and irmprove further.

8/10 Buono

Terry

Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 12 nov 2023
Hello Terry,Thank you for taking the time to share your feedback with us. We appreciate your positive rating and are glad to hear that you had an overall enjoyable stay. If there is anything else we can assist you with, please do not hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Jerry

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean great value, great breakfast
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 19 ott 2023
Hello Jerry,Thank you for your kind feedback! We're glad you enjoyed the cleanliness of our hotel, our great breakfast, and the overall value of your stay. We hope to welcome you back soon!

10/10 Eccellente

HERNANDO

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very helpful during my stay.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 17 ott 2023
Hi Hernando,We are so glad to hear of your wonderful stay and the encounters you had with our team who are constantly striving to serve our guests with warm hospitality! We look forward to welcoming you back.

8/10 Buono

Karlynn

Viaggio con la famiglia
Mi è piaciuto: Pulizia e servizi
Hotel is under remodeling, pools are not functioning. Its clean and will be nice once remodeled.
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 17 ott 2023
Hello Karlynn,Thank you for your feedback. We apologize for any inconvenience caused by the ongoing renovation. Your patience is highly appreciated as we work towards enhancing the overall guest experience.

8/10 Buono

Maurice

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 17 ott 2023
Hello Maurice,Thank you for your positive feedback! We appreciate your rating and hope to welcome you back soon.