Dear Mr. Ben Tal,Thank you for your kind words regarding our employees. We have taken your feedback regarding the noise and internet issues seriously and have taken steps to address them. We have upgraded your room from a deluxe to a junior suite without any additional costs. Additionally, we have provided a complimentary dinner in response to the blackout.Please be aware that the blackout was caused by the state electricity company and lasted only a few seconds. We hope this information is helpful. We endeavour to provide the best service to all our guests, without exception.Sincerely,Suprapto W TaniGeneral Manager

Dear Mr. Ben Tal,Thank you for your kind words regarding our employees. We have taken your feedback regarding the noise and internet issues seriously and have taken steps to address them. We have upgraded your room from a deluxe to a junior suite without any additional costs. Additionally, we have provided a complimentary dinner in response to the blackout.Please be aware that the blackout was caused by the state electricity company and lasted only a few seconds. We hope this information is helpful. We endeavour to provide the best service to all our guests, without exception.Sincerely,Suprapto W TaniGeneral Manager

Dear Mrs Ika KartikaWarmest greetings from Savana Hotel & Convention Malang.Thank you very much for staying at Savana Hotel & Convention and taking time to write a review.We are happy to know that you enjoyed your stay at Savana Hotel & Convention, we can't wait to welcome you back whenever your travels bring you to Malang.Best Regards,Suprapto W TaniGeneral Manager

Warm greetings from Savana Hotel & Convention Sincerely, First we thank you for your confidence in choosing Savana hotel & convention. We are very happy to read your positive comments that you like our hotel. This is a motivation for us to provide better facilities and services in the future. Once again we thank you for all the attention and trust you give. We are always waiting for your return at Savana hotel & convention. Best regards, Suprapto, General Manager

Dear Mochamad, Mr “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

Dear Monika, Mrs “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises; we are delighted to read that you enjoyed your visit with us. On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We are much honored to give you our best service. We hope you will continue to be a loyal customer. We look forward to serving you again. With highest regards, Agus Salim, General Manager

Kepada Yth. Anonymous “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan Bapak/Ibu memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan pujian dan saran yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak/Ibu selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak/ Ibu selama menginap di hotel kami. Besar harapan kami agar Bapak/ Ibu dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang Bapak/Ibu berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim General Manager

Dear Pippi, Mrs “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to give the review. We have well noted the issues you have written regarding some of these inconveniences during your stay; therefore please accept our personal apologies for you bothered by these inconveniences. We definitely would concern about this. We are looking forward to welcoming you back in the near future. With highest regards, Agus Salim General Manager

Kepada Yth. Bpk. Dadang “Salam Hangat dari Savana Hotel & Convention” Dengan hormat, Pertama-tama kami ingin sampaikan terimakasih atas kepercayaan bapak Dadang memilih SAVANA Hotel & Convention sebagai tempat beristirahat selama di Malang, demikian pula dengan saran dan pujian yang telah disampaikan kepada kami. Secara khusus kami mengucapkan terimakasih atas saran dan pujian Bapak selama menginap di SAVANA Hotel & Convention. Hal tersebut akan kami jadikan motivasi dalam pelayanan dan sarana untuk lebih baik lagi kedepannya. Kami akan pertahankan dan meningkatkan lagi dalam pelayanan dan saranan untuk lebih baik lagi. Tak lupa kami menghaturkan permohonan maaf yang sebesar-besarnya atas ketidaknyamanan Bapak selama menginap di hotel kami. Besar harapan kami agar Bapak dapat kembali berkunjung ke hotel kami di lain kesempatan. Sekali lagi kami ucapkan terima kasih atas segala perhatian dan kepercayaan yang bapak berikan. Setiap saran dan kritikan tamu, merupakan sesuatu yang berharga bagi kami, guna meningkatkan kualitas produk dan pelayanan di SAVANA Hotel & Convention. Salam hangat, Agus Salim, General Manager

Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” We thank you for such high praises, and we are delighted to read that you enjoyed your visit with us! On behalf of the entire Savana Hotel & Convention team, we greatly appreciate your kind words about our hotel. We also thank you for your positive response and suggestions you mentioned. We hope you will continue to be a loyal customer and we will wait for you on your next holiday. Please contact us directly if we can ever be of any assistance to you and your family. We look forward to serving you again. With highest regards, Agus Salim, General Manager

Dear Anonymous, “Warmest Greetings from Savana Hotel and Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim, General Manager

Dear Troy, “Warmest Greeting from SAVANA Hotel & Convention” Thank you so much for staying with us and taking time to write a review. We have well noted all the issues you have written and we keep our efforts to make them better so we are able to give the best service to our valued guests. Please accept our apologies for those inconveniences when you stayed with us. We definitely would concern about this. We are looking forward to welcoming you in the future. With highest regards, Agus Salim General Manager