Siamo arrivati in albero intorno alle 8 e mezza e non c'era nessuno in reception e abbiamo dovuto aspettare 15 minuti in piedi sapevamo che non era ora di fare il check in ma volevamo lasciare quanto meno i bagagli per farci un giro del posto, la camera carina ma piccolissima, a livellodipulizie, facevano giusto il letto e lavavano a terra solo 1 giorno è stata fatta una pulizia come si deve (mi sa oil giovedi o il mercoledi), per il resto lacolazione buona e si trova praticamente tutto, diciamo che ad un prezzo accettabile si può prenotare. We hope to see you soon, All the team at MLL Hotels.

Dear guest, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. We are pleased to read that you have enjoyed the buffet and its good selection at breakfast. It is certainly important for us to know that the cares with which we design our menus are appreciated by our customers. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, All the team at MLL Hotels.

Dear Michele, Thank you for having chosen our hotel for your recent holiday and for taking the time to share your thoughts regarding your recent stay with us. Our deepest apologies for not replying to you in Italian and using English. We chose English as it’s considered the international language and makes us able to communicate with more ease. We hope you were able to enjoy our fantastic animation team and our program. In reference to the inconvenience you comment about the cleaning, we want to convey our surprise and our regret to this unusual situation. Our cleaning crew must comply with a meticulous protocol. It would have been very useful if during your stay, you would have communicated this to our reception staff which would have given you an on-site solution as soon as possible. Naturally I am terribly disappointed that our staff members did not show case the usual level of hospitality which we pride ourselves on and I have shared your feedback with the entire team at the hotel. Please be assured that this is not a usual occurrence at the hotel and I do hope that we have the chance to welcome you back to the hotel in the future. If you are returning to the hotel please contact me directly so that I can personally oversee your stay with us. Again, we apologize that we fell a little short of your expectations and very much hope you will honor us with another opportunity to serve you and your family better in the not too distant future. Yours Sincerely, The whole team at MLL Hotel.

Dear guest, First and foremost, we would like to thank you for having chosen our hotel for spending your holiday. Our apologies for not replying to you in your own language but unfortunately, we are not fluent in Italian and therefore have chosen English to aid communication. We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We are delighted to hear that you and your family were treated with the care and attention that we strive to offer to all our guests. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. As you well say, our gastronomic offer varies continuously to satisfy the palates of all our visitors. Our kitchen team strives daily to prepare tasty dishes with which to please you. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, The whole team at Mediterranean Bay Hotel.

Dear Salvo, Thank you for having chosen our hotel for your recent holiday and for taking the time to share your thoughts regarding your recent stay with us. Our deepest apologies for not replying to you in Italian and using English. We chose English as it’s considered the international language and makes us able to communicate with more ease. We thank you for mentioning our team here, they are the backbone of our hotel and we will certainly pass on your compliments to all involved in making your stay with us a memorable one. We are very pleased to know that you flatter our gastronomic offer. We select great seasonal products and our team of chefs cooks it with the greatest possible affection so that all customers enjoy appetizing meals. We offer the best dishes with our great price-quality ratio whether local, national or international. We hope this was one of many great stays as it would be our pleasure to welcome you back in the near future. Best wishes, The whole team at Mediterranean Bay Hotel.

Dear guest, First of all, we would like to apologise to you for not answering you in your own language. We are replying in an international language so as to make ourselves understood. We thank you for your very nice compliments for our team of staff here, they do work very hard every day to make sure our guests feel well attended to at all times and definitely are an asset to our hotel. We will certainly relay your praising comments to all of them and we are sure they will be pleased to know their efforts have been appreciated. We are very happy to know that the diversity of our buffet has surprised you. Our food is one of the strengths of our service. All our kitchen team strives on all the dishes to meet all your needs. Thank you again for this heartwarming review of your stay with us, we look forward to your next visit. Best regards, The whole team at Mediterranean Bay Hotel.

Dear Luigi, Thank you for having chosen our hotel for your recent holiday and for taking the time to share your thoughts regarding your recent stay with us. Our deepest apologies for not replying to you in Italian and using English. We chose English as it’s considered the international language and makes us able to communicate with more ease. We are excited to be so positively qualified by our cleaning service, it is for us a factor of vital importance and nothing is more pleasing to us than seeing our work reflected in the good impressions of our guests. We are also pleased to read that you found our staff friendly - all the teams consistently strive to provide the highest standards so they will be very happy with your comments. As you well say, our gastronomic offer varies continuously to satisfy the palates of all our visitors. Our kitchen team strives daily to prepare tasty dishes with which to please you. We look forward to welcoming you back to our Hotel in the not too distance future. Sincerely, The whole team at Mediterranean Bay Hotel.

Dear Guest, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you for your review. We read with great sadness that you did not enjoy your stay due to the location of our Hotel. We are also very sorry to read that several things throughout your stay did not meet your expectations. We are truly honoured that you chose to stay with us. Best wishes, Mediterranean Bay

Dear Guest, first of all, we would like to apologize for not answering in your own language. We are replying in an international language so as to make ourselves understood. Thank you very much for taking the time to tell us about your stay at our Hotel. Comments like yours help us to confirm that we are working in the right direction and keep us highly motivated to carry on doing so. We look forward to welcoming you back in the near future. Best wishes, Mediterranean Bay Team

Hi Tobias, Your positive feedback made our day.We appreciate that you chose to stay with us and are glad to know your experience was enjoyable.We look forward to welcoming you back in the future.Kind regards,Your MLL Mediterranean Bay Hotel Team

¡Hola Yasmin!Gracias por tu comentario.Es fantástico que nos hagas llegar tu apreciación tan positiva y que destacaras la atención recibida y la limpieza. Nos encanta el trabajo que hacemos y estar atentos a todos los detalles, complacer a quienes nos visitan es el principal objetivo de nuestra tarea de cada día. ¡Gracias por elegirnos!Siempre que vuelvas a El Arenal nos encontrarás a tu total disposición. Cordialmente,Your MLL Mediterranean Bay Hotel Team

¡Buenos días, Simeon! ¡Mil gracias por tu destacada valoración!Nos alegra enormemente que hayas encontrado todo a tu gusto y que el trato del personal haya sido de tu agrado. Es un placer saber que la limpieza y las instalaciones del hotel han cumplido con tus expectativas. Nuestro equipo trabaja con dedicación para ofrecer el mejor servicio y crear una atmósfera acogedora para todos nuestros huéspedes.Te esperamos con ilusión en tu próxima visita a MLL Mediterranean Bay Hotel. ¡Hasta pronto!Your MLL Mediterranean Bay Hotel Team

Dear Marit,Thank you very much for this kind review of your stay.It is rewarding to know that you had such a pleasant experience with us. Thank you for appreciating our team's quality service; this will encourage us to continue with our efforts to deliver an excellent experience to all our guests.We’re already looking forward to your next visit!All the best,Your MLL Mediterranean Bay Hotel Team

Dear Karsten,Thank you for taking the time to give your opinion about your stay.Unfortunately, it seems that we did not meet all your expectations. We will certainly consider your comments closely in order to improve our faciltiies. Please do not hesitate to notify our team during your stay, we would be happy to address the issue immediately and offer another room when available.We hope to welcome you back. Best wishes,Your MLL Mediterranean Bay Hotel Team

Dear Bianka, Thank you for this review of your recent stay.We are sorry to hear that your stay did not entirely meet your expectations. Please do let us know at the time of any concerns, our team is always on hand to assist and try to ensure that you have the best stay possible.Come back again, anytime. Take care,Your MLL Mediterranean Bay Hotel Team

Lieber Marko,danke für dein Feedback zu unserem Hotel.Es freut uns zu hören, dass du mit der Größe, Einrichtung und Sauberkeit deines Zimmers zufrieden warst. Wir legen großen Wert darauf, unseren Gästen ein modernes und komfortables Ambiente zu bieten. Wir verstehen, dass die zusätzliche Gebühr für die Nutzung des Safes nicht ideal ist. Allerdings erheben wir diese Gebühr, um die Wartung und Sicherheit der Safes zu gewährleisten. Wir hoffen, dass du trotzdem einen angenehmen Aufenthalt bei uns hattest.Hoffentlich sehen wir uns auch in der Zukunft wieder.Alles Gute und bis bald,Your MLL Mediterranean Bay Hotel Team

Hola, Jessica,¡Muchas gracias por elegir MLL Mediterranean Bay Hotel y por tu comentario, es genial!Muchísimas gracias por valorar tu reciente estancia en nuestro hotel. Nos alegra saber que has disfrutado de tu estancia y te agradecemos muchísimo la especial mención que has reflejado en tu reseña sobre la calidad del servicio recibido. Nuestro único objetivo es lograr que, entre nosotros, nuestros huéspedes se sientan como en casa. Es genial haberlo conseguido en tu caso.Sólo nos queda darte las gracias por tu confianza y esperar con ilusión su regreso en próximas ocasiones.Estaremos encantados de volver a darte la bienvenida en futuras visitas a El Arenal. ¡Un gran saludo! Your MLL Mediterranean Bay Hotel Team

Lieber Richard Karl,besten Dank für deine tolle Bewertung.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Komm' uns doch gern bald wieder besuchen, das wär super!Bis dahin, ServusYour MLL Mediterranean Bay Hotel Team

Hej Lars, deligt at du tog tid til at anmelde dit ophold! :)Vi er glade for at høre, at du nød dit værelse, renligheden og vores lækre buffet med et stort udvalg af mad og drikke. Det er altid dejligt at vide, at vores gæster har haft en god oplevelse! Vi forstår din frustration omkring all-inclusive og betaling for øl og drinks ved poolen. Vores all-inclusive inkluderer drikkevarer fra en dispenser, og vi er underlagt loven om overskud, så vi kan ikke servere mere end 3 alkoholiske drikkevarer til frokost og 3 til middag. Vi beklager, hvis dette ikke var klart kommunikeret, og vi vil tage din feedback med i vores overvejelser for at forbedre vores service. Vi vil altid være glade for, at byde dig velkommen tilbage igen.Your MLL Mediterranean Bay Hotel Team

Lieber Mathias,besten Dank für deine tolle Bewertung.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Alles Gute und bis zum nächsten Mal.Your MLL Mediterranean Bay Hotel Team

Hey Ioannis,schön, dass du dich nach deinem Besuch bei mir nochmal zurückmeldest!Wir sind begeistert, dass es dir bei uns so gut gefallen hat und du einen schönen Aufenthalt in El Arenal genießen konntest. Danke für deinen positiven Kommentar zu unserer Sauberkeit.Bis zum nächsten Mal und ein herzliches Dankeschön für deinen Besuch.Your MLL Mediterranean Bay Hotel Team

¡Hola huésped! Muchas gracias por tomarte el tiempo de compartir tu experiencia con nosotros.Nos alegra saber que encontró nuestras instalaciones en un 80% de buen estado y que la comodidad de la habitación fue de su agrado. Agradecemos sus comentarios positivos al respecto.Lamentamos que la limpieza de la habitación no haya cumplido con sus expectativas. Apreciamos su retroalimentación y nos aseguraremos de abordar este tema con nuestro equipo de limpieza. En cuanto al servicio, nos disculpamos por cualquier inconveniente que haya experimentado y trabajaremos para mejorar en este aspecto. Queremos recordarle que nuestro restaurante cumple con la ley al servir un máximo de 3 bebidas alcohólicas por persona durante el almuerzo y la cena, lo cual puede haber influido en su experiencia.Esperamos que nos des otra oportunidad para brindarte una mejor estancia en tu próxima visita. ¡Hasta pronto!Your MLL Mediterranean Bay Hotel Team

Hei Mia, tusen takk for den hyggelige anmeldelsen din!Vi er så glade for å høre at alt var i skjønneste orden under oppholdet ditt hos oss. Vi jobber hardt for å gi våre gjester en flott opplevelse, og det er alltid gøy å høre at vi har lykkes!Vi håper å se deg igjen snart på hotellet vårt. Ha en flott dag,Your MLL Mediterranean Bay Hotel Team

Hola, Jessica,Gracias por haber elegido MLL Mediterranean Bay Hotel y por hacernos llegar tu testimonio.Nos alegra saber que la limpieza y las condiciones del hotel fueron de tu agrado. Lamentamos que el servicio no haya cumplido con tus expectativas. Apreciamos tus comentarios y trabajaremos para mejorar en este aspecto. En cuanto a la cantidad de bebidas alcohólicas, nos vemos limitados por la ley a servir un máximo de 3 bebidas por comensal durante el almuerzo y 3 durante la cena, lo cual podría haber influido en tu experiencia.Esperamos que te lleves un grato recuerdo de El Arenal y nos encantaría verte de nuevo en el futuro. ¡Que tengas un buen día! Your MLL Mediterranean Bay Hotel Team

Cher Alexis,Merci d'avoir partagé ton expérience chez nous.Nous sommes ravis de constater que vous avez apprécié la propreté de votre chambre. Cependant, nous sommes désolés d'apprendre que vous avez rencontré des problèmes concernant votre demande de lit double. Nous comprenons votre frustration et nous aurions aimé être informés de cette situation plus tôt afin de trouver une solution pour vous. Notre personnel est généralement très attentif aux besoins de nos clients et nous regrettons que cela n'ait pas été le cas lors de votre séjour.Nous tenons à vous assurer que nous prenons vos commentaires au sérieux et que nous travaillerons à améliorer notre service à la clientèle. Nous espérons que vous nous donnerez l'occasion de vous montrer notre engagement envers l'excellence lors d'une prochaine visite.Nous espérons, malgré cela, regagner ta confiance lors d'un prochain séjour,Your MLL Mediterranean Bay Hotel Team

Lieber Gast,vielen Dank für deine positive Bewertung.Es hat uns sehr gefreut, dass bei deinem Aufenthalt alles bestens war.Hoffentlich sehen wir uns bald wieder.Liebe GrüßeYour MLL Mediterranean Bay Hotel Team

¡Buenos días, Jose! ¡Mil gracias por tu destacada valoración!Tus comentarios nos llenan de alegría ya que, como sabes, trabajamos con la ilusión de que os sintáis como en casa entre nosotros. Es genial que todo haya estado perfecto y que te lleves tan excelente impresión de la limpieza de las habitaciones y del trato de todo nuestro personal ¡Tu satisfacción es la nuestra!¡Gracias de corazón por recomendarnos a los demás viajeros y ojalá pronto podamos teneros de nuevo con nosotros! ¡Que todo os vaya genial!Your MLL Mediterranean Bay Hotel Team

Kjære Göran,Tusen takk for hyggelig tilbakemelding.Dette her setter vi stor pris på. Det er viktig for oss at alle gjester er fornøyd og vi jobber hver eneste dag med å forbedre det. Derfor er det viktig med slike gode tilbakemeldinger også.Vi ønsker deg hjertelig velkommen tilbake som gjest hos oss ved en annen anledning.Your MLL Mediterranean Bay Hotel Team

Sehr geehrter Alexander,herzlich Dank für Ihren positiven Kommentar zu unserem Hotel.Mit Wohlgefallen haben wir gelesen, dass es Ihnen bei uns gut gefallen hat und Sie einen rundum schönen Aufenthalt hatten. Im Namen des gesamten Teams bedanken wir uns recht herzlich für Ihren Besuch und freuen uns, dass Ihnen der gute Allgemeinzustand unseres Hauses aufgefallen ist.Hoffentlich hatten Sie noch eine gute Heimreise und besuchen uns auch in der Zukunft wieder.Freundliche Grüße und alles Gute,Your MLL Mediterranean Bay Hotel Team

Kedves Vendégünk! Nagyon szépen köszönjük, hogy megosztotta velünk tapasztalatait hotelünkkel kapcsolatosan. Örülünk, hogy elégedett volt a barátságos és segítőkész személyzetünkkel, valamint a bőséges és finom büfé reggelivel. Köszönjük, hogy kiemelte a három medencénket, különösen az úszómedencét.Sajnáljuk, hogy a légkondicionáló nem működött megfelelően a szobájában. Megértjük, hogy ez kellemetlenséget okozhat, és elnézést kérünk a tapasztalt problémáért. A jövőben, kérjük, ne habozzon jelezni a problémát a személyzetünknek, hogy azonnal segítséget nyújthassunk.Bízunk benne, hogy hamarosan újra vendégeink között köszönthetjük!Szép napot kívánunk!Üdvözlettel,Your MLL Mediterranean Bay Hotel Team

Dear Elaine,Thank you for taking the time to review your stay.We are pleased that we were able to meet your expectations.We hope that you will return on another occasion. Best wishes,Your MLL Mediterranean Bay Hotel Team

Dear Jörgen.We would have liked to have met your requirements.We would appreciate it if you could provide us with some more information.We hope that you will allow us the opportunity of providing you with an improved stay in future. Best regards,Your MLL Mediterranean Bay Hotel Team

Sehr geehrte Petra Maria, vielen Dank für Ihre positive Bewertung!Wir freuen uns sehr, dass Sie mit Ihrem Aufenthalt in unserem Haus und insbesonders mit unserem reichhaltigen Frühstücksbuffet rundum zufrieden waren.Ihr Kompliment an unser nettes Personal, haben wir gerne weitergeleitet, denn das Wohlergehen unserer Gäste ist uns sehr wichtig und hat höchste Priorität.Wir freuen uns schon darauf, Sie auch in Zukunft wieder bei uns zu begrüßen.Your MLL Mediterranean Bay Hotel Team

Cher Alexandre,Merci de partager l'expérience de votre séjour.Nous nous réjouissons que vous ayez passé un agréable séjour dans notre établissement. Nous avons pris note de votre remarque et vous en remercions.Merci pour vos retours positifs concernant le service et la propreté de notre hôtel.Au plaisir de vous revoir parmi nous,Your MLL Mediterranean Bay Hotel Team

Beste Thaïs, Bedankt voor uw beoordeling.Het doet ons plezier dat u over het algemeen tevreden was over uw verblijf.Vriendelijke groet,Your MLL Mediterranean Bay Hotel Team

Lieber Mario,danke, dass Sie uns Ihre Bewertung gesendet haben.Wir würden sehr gerne mehr darüber, in einer privaten Nachricht, erfahren.Wir hoffen, Sie in Zukunft wiederzusehen. Mit freundlichen Grüßen,Your MLL Mediterranean Bay Hotel Team

Dear Tomasz,This is a great rating. Thank you!We are happy we were able to cater to all your needs.Again, thank you very much.We hope to have the pleasure of seeing you again in the future. Kind regards,Your MLL Mediterranean Bay Hotel Team

Querida Capucine,Gracias por elegir MLL Mediterranean Bay Hotel y por escribir esta reseña.Nos alegra saber que su estancia en nuestras instalaciones ha sido agradable y que ha encontrado todo a su gusto. Intentamos cuidar hasta el último detalle para hacer que nuestros huéspedes se sientan como en casa y nos alegra que así lo haya percibido. Su satisfacción es nuestra mayor recompensa.Esperamos que vuelva a visitarnos muy pronto.Un saludo,Your MLL Mediterranean Bay Hotel Team

Dear Frank.Thank you for leaving us this review of your recent stay.We are sorry your stay was not as enjoyable as we would have liked and regret that you felt that the number of free drinks included in our all-inclusive package was not as expected; however, all details of our offer are available online and included in the booking confirmation.We hope you will come and stay with us again. Best wishes,Your MLL Mediterranean Bay Hotel Team

Cher Mauricio,C'est avec regret que nous prenons connaissance de votre commentaire et sommes navrés que votre séjour ne se soit pas déroulé dans les meilleures conditions possibles. Si vous avez le sommeil léger, n'hésitez pas à nous en faire part lors de la réservation afin que l'on vous attribue l'une de nos chambres les plus calmes. Néanmoins, nous espérons que vous avez passé d'agréables moments parmi nous.Nous serions ravis de vous recevoir à nouveau bientôt pour un séjour 100% réussi, Bien cordialement,Your MLL Mediterranean Bay Hotel Team

Dear Daniel,We would like to thank you for this rating of your recent stay.We are happy to have met your requirements.We look forward to welcoming you again. Best regards,Your MLL Mediterranean Bay Hotel Team

Dear Louise,Thank you for reviewing your recent stay with us.We are pleased that you were happy with your experience and found our prices competitive.We are also glad that the high standards we set ourselves met your expectations.However, we are sorry that the room view was not up to your expectations and regret you did not inform us at the time as we would have been very happy to try and find an alternative subject to availability.We hope to welcome you back again.Best regards,Your MLL Mediterranean Bay Hotel Team

Dear Gareth,Thanks sending us this rating of your stay.Sorry your stay was not what we would have liked.We would appreciate more information on how we could improve.We look forward to the pleasure of seeing you again in the future. Kind regards,Your MLL Mediterranean Bay Hotel Team