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Recensioni per Best Western Battlefield Inn

2.5 out of 5
Best Western Battlefield Inn
10820 Balls Ford Rd, Manassas, VA

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 283 su 1003 recensioni" "
Valutazione di 8 - Buono. 353 su 1003 recensioni" "
Valutazione di 6 - Soddisfacente. 180 su 1003 recensioni" "
Valutazione di 4 - Scarso. 94 su 1003 recensioni" "
Valutazione di 2 - Terribile. 93 su 1003 recensioni" "

7,8/10

Pulizia

8,0/10

Personale e servizio

6,8/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,6/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Otis, Milwaukee

Viaggio di lavoro
Hotel had a nice courtyard area to sit, smoke and gather with other guest
Soggiorno di 28 notti ad aprile 2024

4/10 Scarso

Steven

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Brandie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
very good and clean!!!
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 1 mag 2024
Dear Brandie,It is wonderful to know that you had an excellent experience with us! We work hard to meet expectations like yours, and we’re happy to hear the high standards of cleanliness we adhere to hit the mark for you. Thank you for your perfect rating, and we hope you return soon!

10/10 Eccellente

Johnson, Haymarket

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Courtyard style, great for travelers that love the open areas
Soggiorno di 4 notti ad aprile 2024
Risposta di General Manager, il giorno 18 apr 2024
Dear Johnson,Thank you for your compliments on our open courtyard. We're glad you enjoyed your visit, and we look forward to hosting you again at Best Western Battlefield Inn!

4/10 Scarso

Misti

Dirty..no hot breakfast
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 16 apr 2024
Dear Misti,Feedback from our guests is always appreciated as it helps us improve. It's unfortunate our attention to cleanliness and included amenities did not meet your expectations. We'll pass your comments along to our staff for improvement, and we'd be grateful for the chance to provide you with a more positive experience.

10/10 Eccellente

Paula

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed here many years ago. I don’t remember it being as nice as it is now. It appears to be refurbished and a lot has been improved.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 11 apr 2024
Dear Paula,We're delighted by your excellent review of Best Western Battlefield Inn! It's wonderful that you enjoyed our beautifully renovated property, and we hope you'll return soon for another terrific experience.

10/10 Eccellente

Elmer

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great service great staff!
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 5 apr 2024
Dear Elmer,We're so happy to know that our team's attentive service helped make your visit that much better and that you had a great time with us overall. Thank you so much for the five-star rating, and we hope to see you back at Best Western Battlefield Inn soon for another unforgettable stay.

6/10 Soddisfacente

Vasile

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Poor condition mattresses,noisy place,outside cigarettes smoke getting somehow in the room,friendly staff.Did not like the idea of breakfast in the bag.
Soggiorno di 5 notti a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Vasile,Thank you for taking the time to share your insights. We are happy to hear that our team was friendly, but we are sorry to learn about issues, such as the mattresses, noise, and your dissatisfaction with our breakfast offering. We are committed to addressing these concerns to improve the comfort and experience of all our guests. Thank you for bringing these matters to our attention, and we hope to welcome you back soon!

6/10 Soddisfacente

Carol

Non mi è piaciuto: Condizioni e dotazioni della struttura
I figured since I was a single woman alone they might have put me in a room in the main building. There was a fish smell outside in the courtyard area. The person in the room next to me was loud and obnoxious both nights I was there.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

10/10 Eccellente

Ricardo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room nice building
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 19 mar 2024
Dear Ricardo,It is wonderful to read that our high standards of cleanliness made a positive impact on your stay with us. It was a pleasure to have you as a guest, and we look forward to welcoming you back!

10/10 Eccellente

Darlene

Mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

2/10 Terribile

Elina

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

8/10 Buono

Adrienne

Mi è piaciuto: Pulizia e personale e servizio
The property is convenient; but the area is a little sketchy.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 12 mar 2024
Dear Adrienne,Thank you for sharing your experience with us. We're delighted to hear that you found our property convenient. We also understand your concern about the surrounding area and will continue to prioritize the safety and comfort of our guests. Despite this, we hope you had an overall positive stay at Best Western Battlefield Inn, and we would love the opportunity to welcome you back in the future.

2/10 Terribile

Edson

Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Dear Edson,Thanks for review and wish give us another chance to make you stay memorable by doing right thing for you thank you.

4/10 Scarso

Patrick

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Plumbing on the toilet was horrible. Shower draining was also bad. Water up to ankles while showering. Very cold in the room too!
Soggiorno di 1 notte a febbraio 2024
Risposta di General Manager, il giorno 27 feb 2024
Dear Patrick,Thank you for sharing your experience with us. We're disappointed to hear about the issues you encountered with your room temperature and bathroom during your stay. Rest assured, we will address these concerns with our team to ensure improvements are made. Despite these challenges, we're grateful for your visit and hope you'll consider giving us another chance to provide you with a more enjoyable stay in the future.

6/10 Soddisfacente

Samuel

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Didn’t feel safe
Soggiorno di 3 notti a febbraio 2024
Risposta di Manager , il giorno 20 feb 2024
Dear Sir, so sorry to hear about your pls allow us and let us know what happen we are here 24/7 to help our guest.

4/10 Scarso

David

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Booked this property specifically because it stated had on site electric car charging. When we went to check in there was no car charging. The room was roasting hot and the hvac was set at 84. I tried turning it down, but it still blew hot air. I turned it off, but it turned back on during the night. We arrived around midnight so did not want the hassle of trying to change to another room. The bottom edge of the bathroom door was chipped away leaving a 1.5-2 inch gap. The flush handle on the toilet was wonky and it was a challenge to get it to flush. Not impressed and without car charging it further impacted our travel the next day
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager , il giorno 20 feb 2024
Dear Sir,so sorry for the inconvenience caused to you and also try my best to good.

8/10 Buono

CHARLES, valley stream

Hotel is clean and conveniently located. Unfortunately the on site restaurant is closed but website said open. Plenty of nearby restaurants.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 14 gen 2024
Dear Charles,Thank you for staying at Best Western Battlefield Inn. We're pleased you found our hotel clean and conveniently located. We apologize for any confusion regarding the status of our on-site restaurant, but we're glad that there are plenty of nearby restaurants to explore. It was wonderful to have you as our guest, and we greatly appreciate your review.

10/10 Eccellente

Moshe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di manager, il giorno 22 feb 2024
Thank you for your time. .

10/10 Eccellente

Elizabeth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di manager, il giorno 29 dic 2023
Thank you

2/10 Terribile

Claudia

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager , il giorno 27 dic 2023
We are very sorry about experience and please give us another chance to makeYour stay memoriable .

2/10 Terribile

Jennifer

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Property got shut down and i was not alerted
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 2 ago 2023
Dear Jennifer,Please accept our apologies that you were not notified that we are currently closed down for renovations. We are excited about the changes happening at our hotel and hope we have the pleasure of welcoming you once we have reopened.

2/10 Terribile

Ulrich

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The motel is closed for business and we didn’t get any information about that nor a reroute to another motel.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 26 lug 2023
we Sorry we already updated in system - sorry you not informed we are doing renovations.

2/10 Terribile

Heather

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Got there to check in and the building was closed due to unsafe conditions. Had a sign plastered to the door and it was locked up tight. No one bothered to call or email about it either. Booked my room 2-3 months in advance. Had to go to another hotel right behind this one.
Soggiorno di 1 notte a luglio 2023
Risposta di Manager , il giorno 26 lug 2023
sorry we are doing renovations!

2/10 Terribile

Carly

Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel was not fit to stay in but we received no notice from Expedia. Customer service was not good and we were on the phone in an unsafe area for over an hour trying to fix this issue.
Soggiorno di 2 notti a giugno 2023
Risposta di GM, il giorno 7 giu 2023
Dear Carly,this Hotel is here more than 50 years never had issue for unsafe area whatever. I have been working her 2 Decades do not worry please give us a chance to serve you better and next stay 100 % complementary on us. I am so sorry for your loss of time and experienc.

2/10 Terribile

Debra

Soggiorno di 1 notte a giugno 2023
Risposta di Manager , il giorno 15 giu 2023
so sorry about your experience.

2/10 Terribile

Michael

Viaggio di gruppo, Viaggio di coppia, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Reservation was cancelled w/o any notification. Only reason that I found out was because a week before check-in I called to add a name to the reservation and they let me know that the reservation had been canceled. They said that letters were mailed that morning, although I never received one even after check in day. Apparently it had to do with construction and a city inspection. The lack of communication was horrendous.
Soggiorno di 1 notte a giugno 2023
Risposta di General Manager, il giorno 7 giu 2023
Dear Michael,Thank you for taking the time to share your experience. It is very disappointing to hear that there were issues with your reservation, and we encourage you to reach out to the third party you booked through regarding this situation. We wish you pleasant onward travels.

2/10 Terribile

CLINTON

Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 7 giu 2023
so sorry !!

8/10 Buono

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy to get to. Only stayed one night, but wouldn’t hesitate to stay longer.
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 25 mag 2023
Dear Robert,Thank you for choosing Best Western Battlefield Inn for your stay. We're delighted to hear that you found our location easy to access. Although your stay was brief, we're glad to know that you had a positive experience and would be happy to stay with us for a longer duration in the future. We appreciate your feedback and hope to have the pleasure of welcoming you back soon.

8/10 Buono

Frank

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a maggio 2023
Risposta di Manager, il giorno 15 giu 2023
Thank you

10/10 Eccellente

Willie

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
I liked that my room was spacious, comfortable, and clean. I didn't like that the power switches for the two nightstand lamps were broken. One lamp couldn't be turned on, and the other one couldn't be turned off after I initially turned the lamp on. I also was concerned that there was a notice on a column leading to the second level of the property near my room regarding a building/structural issue.
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 20 mag 2023
Dear Willie, Thank you for choosing Best Western Battlefield Inn and for the five-star review. We are thrilled you enjoyed our spacious, clean, and comfortable accommodations. Please accept our sincere apologies regarding the lamps in your room; we hope this didn't cause too much of an inconvenience. Please come back and see us again soon.

4/10 Scarso

Joan

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Was very old. Say there’s a pool and it’s so bad it won’t be ready for swimming this season. Had no water when we arrived. 2 hrs later back on. Niece had another rm and they had to hot water, changed rooms and still no hot water. You get what you pay for. Was cheap !
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 17 mag 2023
Dear Sir,so sorry for the inconvenient please give us another chance to serve you better.

2/10 Terribile

Amy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
AWFUL AWFUL AWFUL!! Do not stay at this property! It is so run down and looks like it’s falling apart. The second floor is all taped off (probably because the rooms are so awful, they can’t even be used), the pool has no water and looks like it has not been repaired in many years. We had no hot water in our room, they changed our room and that room had no hot water! Do not stay at this hotel!
Risposta di General Manager, il giorno 16 mag 2023
Dear Amy,We appreciate your feedback. It's unfortunate that your experience wasn't what you expected it to be, and we'll certainly look into each of your comments as we strive to improve continually. We'll continue to focus on providing comfortable stays, and we would be honored if you would give us a second chance.

6/10 Soddisfacente

Jose, Gaithersburg

Viaggio con la famiglia
La atención es buena pero las camas son pequeñas
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 15 mag 2023
Dear Jose,Thank you for staying with us and taking the time to share your thoughts. We're glad our friendly staff made you feel welcome, and we appreciate your feedback about the size of the beds. If you're in the area again, please consider coming back to see us.

8/10 Buono

Elizabeth

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Close to everything and staff was pleasant
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 11 mag 2023
thank you for your business and time e to review us.

6/10 Soddisfacente

Kamalendu

Viaggio di coppia
Expected better service in the breakfast area .
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 11 mag 2023
sorry about experience please give us another chance to serve you better. .

8/10 Buono

Gilbert

Soggiorno di 2 notti a maggio 2023
Risposta di Manager , il giorno 15 giu 2023
thank you

8/10 Buono

CAROLYN, Silver Spring

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Just ok
Soggiorno di 1 notte a maggio 2023
Risposta di General Manager, il giorno 9 mag 2023
Dear Carolyn,Thank you for taking the time to give us feedback on your visit. We are sorry you only found your stay adequate, as we always strive to provide our guests with an exemplary experience. We are always working to improve and hope that someday we have another opportunity to impress you.

8/10 Buono

whitney, Scottsville

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Quick easy check in and check out
Soggiorno di 2 notti ad aprile 2023
Risposta di General Manager, il giorno 8 mag 2023
Dear Whitney,Thank you for choosing our hotel for your recent visit to historic Manassas. We're glad you enjoyed your stay with us and our efficient check-in and check-out service. Please allow us to host you again at Best Western Battlefield Inn.

8/10 Buono

Shawn

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The nicest staff, great setup for those traveling with pets. Breakfast was good! It t is older but they are making improvements!
Risposta di General Manager, il giorno 1 mag 2023
Dear Shawn,Thank you for your wonderful review. We are happy to hear your stay at Best Western Battlefield Inn met your expectations. It thrills us we were able to accommodate you and your pets! We hope you come back to enjoy another hot breakfast soon!

8/10 Buono

ARTHUR

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
CLEAN COMFORTABLE ROOM. FRIENDLY STAFF
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 1 mag 2023
Dear Arthur,Our clean, comfy rooms and hospitable staff are two things that you can always expect at Best Western Battlefield Inn. Thank you so much for the wonderful review. It would be an honor to welcome you back again soon.

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti ad aprile 2023
Risposta di Manager, il giorno 11 mag 2023
thank you

4/10 Scarso

Sharon, Somerset

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Looks nice from the outside and has a beautiful courtyard with picnic tables. We were shocked to find that the entire second floor was cordoned off and posted with condemned signs due to unsafe conditions. The room itself was unswept and the sheets looked like they had been slept in. There was only one hand towel, two washcloths, and three bath towels...we paid for three guests. When I put water in the coffee pot it literally ran out of the bottom. I would not recommend this hotel.
Soggiorno di 2 notti ad aprile 2023
Risposta di Manager, il giorno 24 apr 2023
Thank you for the response and will try our best to serve you nexttime

10/10 Eccellente

Harold

Soggiorno di 1 notte ad aprile 2023
Risposta di Manager , il giorno 15 giu 2023
thanks!!

8/10 Buono

Jim

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Older facility but but dated adequately. Clean. Great value overall. TV service was poor; clearly not HD. No USB charging ports in room a drawback.
Soggiorno di 1 notte ad aprile 2023
Risposta di Manager , il giorno 24 apr 2023
Thank you for responce .

6/10 Soddisfacente

Michael

Mi è piaciuto: Personale e servizio
The property is in a convenient location but is dated and needs significant updates.
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 1 mag 2023
Dear Michael,Guest satisfaction is important to us, so we're happy to hear our location worked well for your trip. However, we apologize for any concerns about the age of the property. We'll keep your comments in mind, and we hope to see you again soon.

4/10 Scarso

Alexandra

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Nice but faulty plumbing
The room was nice and clean but when my boyfriend took a shower the tub leaked and water was everywhere! We had to use all the towels to clean up and we ended up cutting our staycay short and going home early the next day so we could properly shower. The toilet is also very loud and when you flush you have to wait 5 minutes for the noise to die down. The walls are paper thin and we could hear everything from the family next door as I am sure they heard us.
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 16 apr 2023
Dear Alexandra,Thank you for taking the time to offer feedback about your recent stay at our hotel. We're glad you enjoyed our clean accommodations, however, we regret there were issues with your shower and that you encountered unwanted noise. Guests are encouraged to notify us of any difficulty they encounter so we may assist them right away. Your satisfaction is very important to us. Please allow us to host you again the next time you are in Manassas.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to find. Quick check-in, 'Have stayed in area before and will do so again.
Soggiorno di 1 notte a marzo 2023
Risposta di General Manager, il giorno 7 apr 2023
Dear William,Thank you for sharing your comments with us! We are happy to hear that you appreciated our convenient location and quick check-in process. It was a pleasure hosting you, and we hope to see you again soon!

10/10 Eccellente

Bianca

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The outside
Soggiorno di 1 notte ad aprile 2023
Risposta di General Manager, il giorno 5 apr 2023
Dear Bianca,Thank you for choosing Best Western Battlefield Inn to host your stay. We are pleased to see that you liked our beautiful outdoor area and trust your room was clean and cozy. Our team looks forward to welcoming you back in the future.

8/10 Buono

Nina

Soggiorno di 1 notte ad aprile 2023
Risposta di Manager, il giorno 17 apr 2023
thank you