Hi Jean,Thanks so much for the review, it was lovely having you as our guest. We hope to welcome you back soon.

Hi Sarah,Thank you very much for such an amazing review.We are delighted to see that you really enjoyed our hotel and especially our staff.We look forward to seeing you back soon.

Hello Branden , Thank you for choosing us and leaving such a lovely feedback , we happy to hear you enjoyed our breakfast and team made you feel welcome , we hope it wast last time

Hello Vanessa , Thank you for your score We hope to see you back

Hello Jodie , thank you for choosing us and leaving feedback Idea is from Germany as our brand standard We hope to welcome you back

Hi Leslie, Thank you for kind feedback it will be passed to our team

Hi Tom , thank you for sharing your feedback we so super happy to hear you found us unbelievable clean and our staff being helpful , we hope it wasn't last time when you visited us

Hi Greg,My most sincere apologies for the poor service you received on this occasion.Please be assure that I took the necessary actions to ensure this will not occur again in the future.Once again please accept my most sincere apologies for the inconvenience caused.

Hi Becky , Thank you for your score

Hi Carrie , Thank you for your feedback , we happy to hear you enjoyed our breakfast

Hi Janet , Thank you for your brilliant review We hope to see you back soon

Hi Susan , Thank you for your feedback We hope football didn't bother you for too long as they always shut at 23.00 and you had good night sleep

Thank you for the positive review Joan.

Hi David , Thank you for your time to share your review , glad to read you enjoyed our clean rooms, parking space and shopping near us . We cannot wait to welcome you back soon

Hello Shahena, Thank you for your time to leave us good score

Hi Cidália,Thank you for your positive review. Have a great day.

Hi Rebecca,Thank you so much for taking the time to leave such a positive review. We hope to welcome you back soon.

Hi Nicholas,I am sorry to hear about the issues you encountered during your stay.I asked the team and they apologise as they missed the original message requesting an extra bed.However, during the course of your stay, they asked twice if you still needed, in order to fix it, it but you said no.I am happy to see that this issue did not spoil your stay overall and we look forward to seeing you back soon.

Thanks for the great review Alexandre. We hope to welcome you back soon.

Hi Salma, Thank you for your time to leave us feedback We are so glad you enjoyed your stay with us and our staff was very pleasant and helpful. We hope it wasn't last time you visiting us Best regardsNiu Loom OH

Hi Olivia , what an amazing review , we so glad to hear that you enjoyed our rooms , we having all our customers criticism on board and will pass your feedback to relevant team members to look into it. We cant wait to welcome you back Best regardsOH

David,Thanks for the 5/ 5 review The team will be happy that you were happy.

Chelsea,My staff are an asset to the business.Thanks for the great review

Hi Henry,Thanks for the great review. Glad you enjoyed your stay with us.

Thank you for the great review, glad you like the hotel chilled vibe..

Adedotun,We have 24/7 tea and coffee in the lounge and lobby of the hotel, we have cups in the bathrooms in sealed hygienic bags and cups, crockery and glass ware in the lounge to use as you wish. I am sorry you found the hotel too basic for your needs.

Hello Amanda , Thank you for great feedback Best regardsNiu Loom

Charles,5 out of 5 Thank you

Hi Perry , Thank you for taking time to leave us feedback Parking price comparing other Hotels is very cheap Sadly you didn't enjoyed our breakfast , our customers reviews matters and we will be bringing back bacon , we hope this experience wont stop you from coming back and we will see you next time

Hello Mahnaz , Thank you for sharing your experience staying with us So sorry to hear that you didnt enjoyed our breakfast Hot foods we have ; sausage, scramble eggs, beans , hash browns , tomatoes We have 2 types of bread and bagels too Fresh fruits bananas, orange and apple and some canned fruits too. On that note we glad to hear that you liked our room. Heating system got no timer on it you put it on it will stay like this. We hope it didn't ruin your experience and you will be coming back and if going to need anything we have reception team 24/7 to help you with any request Best regardsNiu loom Orinta

Mohammed,You booked a standard room for two adults and a child, you arrived with two adults and two children. We could not add an extra bed into a standard room.You refused to pay for a room that could accommodate an extra bed. We would only charge you an extra 25.00 for a superior room and an extra bed as a compromise to the issue.We accommodated the booking that you made via Expedia. We do not have tea and coffee in the rooms, this is our brand standard, we do have unlimited tea and freshly ground coffee 24/7 in our lounge and bar area. Poor review and not the fault of the hotel that you booked for the wrong number of persons, wrong size of room and not at the time of booking for asked for an extra bed.

We love our breakfast, other reviews do not agree with your assessment. Perhaps you could expand on wat was terrible for you?

Hi Uthman , Thank you for your kind feedback and we happy to hear our team made you feel welcome and we cannot wait to have you back

Hello Temi ,Thank you for choosing our Hotel for your visit in Manchester . Very happy to read your review and to hear that you are our returning customer. Parking charges in place for more then a year now . Please talk to our member of staff on your next return and we can explain how you can avoid paying 5 per night. Best regards

Hi Maulik. Glad you enjoyed our continental breakfast with a wide range of hot food, pastries, cereals, coffee machine coffee and range of cold fruits, yoghurt and deli meat. Our staff are always happy to help and are at the desk 24x7 for anything you might need. We look forward to welcoming you back soon.

Hi Darren, thank you for the kind comments on our staff. As part of our brand standard, we don't clean the rooms unless the guest requests so. This is for the main purpose of curbing our environmental impact. We also offer guests a free drink on the days they don't want their room cleaned. Hopefully this information will be helpful to you the next time you stay with us. All the best.

Hi Clix , Thank you for your score We hope to see you back Best regardsNiu loom Orinta

Thanks for the review lakhbir

Hi Adonis. Thanks for taking the time to leave us a review. We look forward to welcoming you back soon.

Hi Jonna, Thank you for your score We hope to welcome you back

Hi Jong , Thank you for sharing your experience We hope to see you back

Hello Iakhbir , Thank you for your score We hope to see you back soon

Hello Ifeoma, Thank you for choosing our Hotel for your stay Nothing can makes us any happier then satisfied customer , and reading your review that's the idea we getting, we hope you will be visiting us some time soon

Hi King , We would love to hear more about your experience with us

Hello Olaniyi , Thank you for choosing us And we so pleased to hear it was absolutely comfortable stay We hope to welcome you back soon

Hi Paul, Thank you for your score We hope to see you back soon

This is a total fabrication of a review and has not been made by the family in crisis that was sent to the hotel.This review was posted by the social worker, name we have held for privacy. The council have tried to book persons in crisis, with mental issues, into the hotel with no contact details, leaving the vulnerable with no support while young staff on reception desk and in housekeeping are left to try and help these people with no support when they are not trained to do so. The social workers are not risk assessing the situation, they are not assessing the hotels workers vulnerability to persons they are housing and they are not taking responsibility for the damage that some, not all, persons have made in recent week to the hotels bedroom due to the persons they are housing have no ability to look after themselves.I have make an official complaint to social services Manchester and they are conducting an investigation into this matter and the actions of the social worker that has posted this review.