Reception

Recensioni per Citadines Bay City Manila

4 out of 5
Citadines Bay City Manila
Diosdado Macapagal Blvd, Pasay, Manila

Recensioni

9,2

Meraviglioso

Valutazione di 10 - Eccellente. 446 su 632 recensioni" "
Valutazione di 8 - Buono. 138 su 632 recensioni" "
Valutazione di 6 - Soddisfacente. 28 su 632 recensioni" "
Valutazione di 4 - Scarso. 10 su 632 recensioni" "
Valutazione di 2 - Terribile. 10 su 632 recensioni" "

9,4/10

Pulizia

9,4/10

Personale e servizio

9,2/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

9,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Luigi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel perfetto per i viaggi di lavoro e di famiglia. Camere spaziose ed un ottimo ristorante
Soggiorno di 9 notti a gennaio 2024
Risposta di AP, il giorno 7 feb 2024
Dear Mr. Luigi,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're delighted to hear you enjoyed our spacious rooms and restaurant. Whether it's business or family trips, we aim to provide a perfect stay for all our guests. Looking forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Luigi

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di AP, il giorno 16 dic 2023
Dear Mr. Luigi,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Luigi

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Hotel ottimo rapporto qualità prezzo
Soggiorno di 1 notte ad aprile 2023
Risposta di Citadines Bay City Manila, il giorno 15 apr 2023
Dear Mr. Luigi,Thank you for sharing your stay experience with us!We are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service.We thank you again for choosing to stay with us and we look forward to having you back soon.Yours sincerely, Cathy OrioGuest Service Manager

10/10 Eccellente

Luigi

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Prezzo qualità imbattibile. Ottimo ristorante all'interno.
Soggiorno di 6 notti a gennaio 2023
Risposta di Cathy Orio | Asst. Guest Service Manager , il giorno 10 feb 2023
Dear Mr. Luigi,Greetings from Citadines Bay City Manila!We thank you for taking the time to share your most recent stay experience with us. We are happy to learn that you found the property with great restaurant inside during your stay. Receiving such positive feedback from guests like you motivates us to further improve our commitment to the delivery of excellent service. We thank you once again for choosing to stay with us and we look forward to having you back soon.Sincerely,Cathy OrioAsst. Guest Service Manager

8/10 Buono

Danny

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
price is very affordable
Soggiorno di 2 notti a maggio 2024
Risposta di AP, il giorno 16 mag 2024
Dear Mr. Danny,Greetings from Citadines Bay City Manila!Thank you for your feedback! We hope to have the pleasure of welcoming you back soon here at CItadines Bay City Manila.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Roy, Romeoville

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
N/A
Soggiorno di 1 notte a maggio 2024
Risposta di AP, il giorno 15 mag 2024
Dear Mr. Roy,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Iris

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a marzo 2024
Risposta di AP, il giorno 15 mag 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Iris

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Mar 14, 2024 our room had a rancid smell through the vent. Our used glasses in the bathroom were not replaced until I called housekeeping to replace it. Buffet breakfast was excellent although I’m not used to our server handing out bill check before we even took our first bite at breakfast. Housekeeping services need improvement. I will definitely come back because of its luxury rating. But I hope our room won’t have that rancid smell of vinegar next time. All in all it’s accessible to everything, got a good discount.
Soggiorno di 2 notti a marzo 2024
Risposta di AP, il giorno 13 mag 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!We are disappointed to hear about the issues you faced during your stay. Your feedback on the housekeeping services is duly noted, and we will work on improving this aspect. We are glad you enjoyed the buffet breakfast but will address the issue of the bill check timing. We appreciate your loyalty and we hope to provide you with an even better experience in the future.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Daralyn, Phoenix

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Did not prefer the hotel . Guest service desk not friendly could not understand what I was asking
Soggiorno di 1 notte a maggio 2024
Risposta di AP, il giorno 11 mag 2024
Dear Ms. Daralyn,Greetings from Citadines Bay City Manila!Thank you for taking the time to share your recent stay experience. We regret to hear about your experience. We had sent you a private message to further discuss the item you had outlined on your review.Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Gabrielle Tiffani Sarmiento

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location. Facility was clean. The room was spacious and comfortable. All the staff were very helpful and provided excellent service.
Soggiorno di 2 notti a maggio 2024
Risposta di AP, il giorno 11 mag 2024
Dear Ms. Gabrielle,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good overall.
Soggiorno di 8 notti ad aprile 2024
Risposta di AP, il giorno 4 mag 2024
Dear Mr. James,Greetings from Citadines Bay City Manila!Thank you for the rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Jodi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean hotel, stayed here as it was close to the airport and also only a few mins away from Mall of Asia. Staff friendly. Lots of fast food, however sit in dining limited within walking distance.
Soggiorno di 1 notte ad aprile 2024
Risposta di AP, il giorno 29 apr 2024
Dear Ms. Jodi,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Darrell

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice unit, pool and lobby
Soggiorno di 3 notti ad aprile 2024
Risposta di AP, il giorno 21 apr 2024
Dear Mr. Darrell,Greetings from Citadines Bay City Manila!Thank you for sharing your positive experience! We're delighted you enjoyed our well-appointed apartments, inviting outdoor pool, and stylish lobby. Looking forward to welcoming you back for another fantastic stay here at Citadines Bay City Manila!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Faron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Breakfast was very affordable and great. Bed and pillows are top notch.
Soggiorno di 1 notte ad aprile 2024
Risposta di AP, il giorno 11 apr 2024
Dear Mr/Ms. Faron,Greetings from Citadines Bay City Manila!Thank you for the fantastic perfect-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Gary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to stay
Soggiorno di 3 notti ad aprile 2024
Risposta di AP, il giorno 9 apr 2024
Dear Mr. Gary,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di AP, il giorno 26 mar 2024
Dear Sir Michael,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

XIA

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is clean and the surrounding environment is good, it's a great experience
Soggiorno di 5 notti a marzo 2024
Risposta di AP, il giorno 23 mar 2024
Dear Ms. XIA,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Dee

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything
Soggiorno di 5 notti a marzo 2024
Risposta di AP, il giorno 23 mar 2024
Dear Ms. Dee,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Ian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It is close to the airport. The hotel is clean and pleasant. The food at the restaurant is very good. Unfortunately, the pool was not heated and it was too cold to swim in it. Reception desk staff were very helpful.
Soggiorno di 2 notti a marzo 2024
Risposta di AP, il giorno 20 mar 2024
Dear Mr. Ian,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Rusell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I didnt check in, and this score is given on past experiences, its the only hotel I will stay in when in Manila.
Soggiorno di 1 notte a marzo 2024
Risposta di AP, il giorno 16 mar 2024
Dear Mr. Rusell,Greetings from Citadines Bay City Manila!We are honored to be your preferred choice in Manila! Your loyalty and trust mean a great deal to us. We are committed to consistently providing you with exceptional service and a memorable stay every time you visit. Thank you, and we eagerly await your next stay with us!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Juan Antonio

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The stay was an amazing experience! 'would really want to come back because of the service and the receptionist Anna was really friendly. All high remarks!
Soggiorno di 4 notti a marzo 2024
Risposta di AP, il giorno 16 mar 2024
Dear Mr. Juan Antonio,Greetings from Citadines Bay City Manila!We are overjoyed to hear about your amazing experience! Knowing that our service and friendly staff, especially Anna, left a positive impression on you means the world to us. We can't wait to welcome you back soon for another exceptional stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Jayson

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The place is very nice especially the bathroom.
Soggiorno di 1 notte a marzo 2024
Risposta di AP, il giorno 16 mar 2024
Dear Mr. Jayson,Greetings from Citadines Bay City Manila!Thank you for your kind words! We are thrilled to hear that you enjoyed your stay, particularly our well-appointed bathroom. Providing a comfortable and enjoyable experience for our guests is our top priority, and we are delighted that we could meet your expectations. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Changsu

Soggiorno di 3 notti a febbraio 2024
Risposta di AP, il giorno 23 mar 2024
Dear Mr/Ms. Changsu,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Amelia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel is clean, spacious and very accomodating. I only wish, not the hotel's fault, that the city have better street lighting for night stroll.
Soggiorno di 3 notti a febbraio 2024
Risposta di AP, il giorno 10 mar 2024
Dear Ms. Amelia,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Charlie

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Best spot to be for size of space. Main thing is safety and felt completely safe there. Everything is a bonus. Great distance to everything. Would love to stay again
Soggiorno di 2 notti a febbraio 2024
Risposta di AP, il giorno 19 feb 2024
Dear Mr. Charlie,Greetings from Citadines Bay City Manila!Thank you for choosing to stay with us! We're delighted to hear you enjoyed our spacious accommodations and felt safe throughout your stay. We strive to provide a safe and convenient location for all our guests. We can't wait to welcome you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Pauline

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It has been my second time with this hotel and they never disappoint.
Soggiorno di 2 notti a febbraio 2024
Risposta di AP, il giorno 19 feb 2024
Dear Ms. Pauline,Greetings from Citadines Bay City Manila!We're thrilled to have welcomed you back for another delightful stay! Thank you for your continued trust in our hospitality. We look forward to exceeding your expectations on your next visit.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Kalvin Rafael G.

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One thing I dislike was to noise from other rooms which can be heard from the inside.
Soggiorno di 1 notte a febbraio 2024
Risposta di AP, il giorno 15 feb 2024
Dear Mr. Kalvin,Greetings from Citadines Bay City Manila!We apologize for the inconvenience caused by noise disturbance from neighboring rooms. Your comfort is paramount, and we'll address this matter promptly to ensure a peaceful stay for all our guests. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

KATSUNARI

Soggiorno di 3 notti a febbraio 2024
Risposta di AP, il giorno 16 feb 2024
Dear Mr. Katsunari,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

emmanuel

Soggiorno di 1 notte a febbraio 2024
Risposta di AP, il giorno 23 mar 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Scarso

Chia Min

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Oddly smell in the room The online chat was very unresponsive. We try to book the airport pick-up, which is one of the services specifically listed on the hotel website. The client service went ghosted after we provided flight no and all details. Nothing book despite continuously follow up for days. No one showed up, of course. No explanation, just nothing. Even we bring this up to the front desk. Nothing. This is the VIP access we got. Unreliable.
Soggiorno di 1 notte a febbraio 2024
Risposta di AP, il giorno 12 feb 2024
Dear Ms. Chia Min,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we're investigating the issues you raised to ensure such lapses don't recur. Your feedback is invaluable, and we're committed to improving our services. Please consider giving us another chance to exceed your expectations.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms great close to airport and service was top notch only hotel I’ll stay at when traveling to Manila ..Matthew
Soggiorno di 2 notti a febbraio 2024
Risposta di AP, il giorno 5 feb 2024
Dear Mr. Matthew,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear you enjoyed our excellent rooms, convenient airport proximity, and top-notch service. It's an honor to be your preferred choice in Manila. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Cedric

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Although our stay was short lived it was one of the best by far. Apart from the amazing modern rooms, plentiful amenities and great breakfast buffet the staff is what really sets this hotel off from the others. The guards and front of house staff were always attentive and very welcoming whenever we had left or came back from our excursions. I’ll always recommend this hotel to all friends and family visiting manila and anyone who is thinking about booking this hotel. I’d also like to give a very special shoutout to Rich who was not only amazing but was caring and very attentive to my family, he went above and beyond to always make sure we were well taken care of and that we were comfortable throughout our stay he even went further by extending our check out time to 2PM free of charge when we had told him our flight was not until 7PM and even offered to hold our luggages if we wanted to roam around before leaving for the airport. I can’t recommend this hotel and its staff enough if you are ever looking for a hotel in Pasay City please give Citadines a chance you won’t regret it!!!!
Soggiorno di 2 notti a febbraio 2024
Risposta di AP, il giorno 5 feb 2024
Dear Mr. Cedric,Greetings from Citadines Bay City Manila!Thank you for your heartfelt review! We're thrilled to hear your stay with us here at Citadines Bay City Manila was exceptional. Our modern rooms, amenities, and breakfast buffet aim to provide a memorable experience. Your appreciation for our attentive staff, especially Rich, warms our hearts. We're delighted to have exceeded your expectations, and we look forward to welcoming you, your friends, and family back soon! Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Analie

The room and facilities is very clean.The staffs are very helpful and polite.I will recommend this hotel.Overall I’m very satisfied.
Soggiorno di 1 notte a febbraio 2024
Risposta di AP, il giorno 5 feb 2024
Dear Ms. Analie,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that you found our rooms and facilities impeccably clean and our staff exceptionally helpful and polite. Your recommendation means the world to us. We look forward to welcoming you back for another satisfying stay!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Joshua

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 20 mar 2024
Dear Mr. Joshua,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Kenneth

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The cheerful staff. Very friendly and great area
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 31 gen 2024
Dear Mr. Kenneth,Greetings from Citadines Bay City Manila!Thank you for your delightful review! We're thrilled to hear you enjoyed our cheerful and friendly staff in the great surrounding area. Your positive feedback is truly appreciated. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Wendell

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
James and Joseph from the front desk are phenomenal. Security, dining staff, and the K9 were all excellent.
Soggiorno di 4 notti a gennaio 2024
Risposta di AP, il giorno 29 gen 2024
Dear Mr. Wendell,Greetings from Citadines Bay City Manila!Thank you for your glowing review! We're delighted to hear that James, Joseph, our security team, dining staff, and Barry, our K9 companion, contributed to your exceptional experience. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Patricia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable. Very nice staff. Good food and drinks.
Soggiorno di 3 notti a gennaio 2024
Risposta di AP, il giorno 29 gen 2024
Dear Ms. Patricia,Greetings from Citadines Bay City Manila!Thank you for your kind words! We're thrilled to hear that you found our hotel comfortable and enjoyed the excellent service from our staff. Delighted that you also relished our delicious food and drinks. We look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

emmanuel

Mi è piaciuto: Pulizia
Soggiorno di 2 notti a gennaio 2024
Risposta di AP, il giorno 20 mar 2024
Dear Mr. Emmanuel,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Scarso

Trevor

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mold
The room smelled like mold and so did our clothes after staying there a few days. Breakfast buffet was horrible and horrible service in the restaurant area.
Soggiorno di 2 notti a gennaio 2024
Risposta di AP, il giorno 26 gen 2024
Dear Mr. Trevor,Greetings from Citadines Bay City Manila!We sincerely apologize for your unsatisfactory experience. Rest assured that your feedback was shared to the entire team to check and address wherein applicable. We'd appreciate another chance to exceed your expectations on a future stay.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Shane, Sandy

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 25 gen 2024
Dear Ms. Shane,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

Lori, Delta

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable pillows, good bed, good shower.
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 24 gen 2024
Dear Ms. Lori,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

ramesh

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 22 gen 2024
Dear Mr. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Perri

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Y
Soggiorno di 2 notti a gennaio 2024
Risposta di AP, il giorno 21 gen 2024
Dear Mr. Perri,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Tetyana

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very pleasant stay
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 18 gen 2024
Dear Ms. Tetyana,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

8/10 Buono

ramesh

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 18 gen 2024
Dear Mr/Ms. Ramesh,Greetings from Citadines Bay City Manila!Thank you for the fantastic rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Maria

Soggiorno di 4 notti a gennaio 2024
Risposta di AP, il giorno 13 gen 2024
Dear Ms. Maria,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

4/10 Scarso

Jason

Viaggio di coppia
THE AIR CON DIDNT WORK PROPERLY SEVERAL ATTEMPS WERE MADE TO FIX IT WITH NO SUCCESS.
Soggiorno di 4 notti a dicembre 2023
Risposta di AP, il giorno 13 gen 2024
Dear Mr. Jason,Greetings from Citadines Bay City Manila!We sincerely apologize for the inconvenience you experienced with the air conditioning. Your feedback is invaluable, and we assure you that immediate steps are being taken to rectify the issue. Thank you for bringing this to our attention.Sincerely,Allan PamuteAssistant Manager, Guest Service

6/10 Soddisfacente

Jerker

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di AP, il giorno 8 gen 2024
Dear Mr. Jerker,Thank you for choosing to stay with us here at Citadines Bay City Manila. We hope to welcome you back soon.Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Iris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di AP, il giorno 9 feb 2024
Dear Ms. Iris,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service

10/10 Eccellente

Maribil

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di AP, il giorno 8 gen 2024
Dear Ms. Maribil,Greetings from Citadines Bay City Manila!Thank you for the fantastic five-star rating! We're delighted to hear you had a wonderful stay. Your satisfaction is our top priority, and we look forward to welcoming you back soon!Sincerely,Allan PamuteAssistant Manager, Guest Service