Dear Mr. Antonio, Thank you for taking the time to write a review about our property. We are saddened to hear that we failed in some areas during your recent stay with us. We have shared your feedback with our team so we can come up with ways to provide better service. Rest assured that we shall take your suggestion to heart as we aim to improve on overall level of satisfaction of our guests. In fact, we have already started the replacement of dilapidated flooring and installation of half-glass shower closure is on its way as part of our room enhancement. We have also started our Preventive Maintenance Program to replace old AC units. You will see a significant improvement the next time you stay with us. We hope that you would accept our sincere apologies and give us another opportunity to be of service to you, so we can give you a truly relaxing experience. Best regards, Leo Amante Asst. Front Office Manager

Dear Audie,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Estelita,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. Hotel management is currently looking at your comments so that we can rectify and improve certain aspects of our operations. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Alper,Thank you so much for taking the time to share your experience during your recent stay. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Frederic,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Dean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.Please do note that Management is currently taking steps to improve our facilities and services. We are pleased to inform you that the hotel has started with our room renovation and will be ready within the year.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Prince,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Myette,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great. Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Sean,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We would like to assure you that this is not something that The Exchange Regency is known for. Please do note that we conduct regular pest control treatment as a proactive measure to eliminate the presence of cockroaches and the like. We wish you could have informed us immediately with your room concerns, we could have sent our housekeeping to help resolve your concerns.We hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Elijah,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay great.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Ms. Nina,Thank you for taking the time to share your review with us. We are very happy to hear that you had a good stay with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. The hotel management is currently taking steps to upgrade and refurbish some of our facilities especially now as we approach the new normal.Looking forward to your next staycation with us.Keep safe and Godspeed Arvin RaymundoAssistant Front Office Manager

Dear Mr. Darwin,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We're sorry to hear your feedback about the unpleasant smell of our towels. Your concerns have been forwarded to our Housekeeping team and we are checking with our partner laundry provider on use of alternative laundry cleaning detergent that’s more pleasant to the nose. Thank you and we hope that you will accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Shan,Thank you so much for taking the time to share your experience during your recent stay. We are very happy to hear that you enjoyed your recent stay with us. It is very gratifying to know that our efforts to give the best quality service have been appreciated. We have shared your feedback to the rest of the team and they are happy knowing that we made your stay exceptional. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin RaymundoAssistant Front Office Manager

Dear Mr. Tan,Thank you so much for taking the time to share your experience during your recent stay with us. We are very happy to hear that you enjoyed your recent stay with us. For your kitchen detergent concerns, dishwashing soap is available upon request and is not included in our standard room set-up as verified with our Housekeeping team.Looking forward to your next stay with us.Keep safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. MartinWe would like to extend our most sincere apologies about your bad experience here in our hotel. We are customarily known for our special attention to detail, and we remorse that we missed the mark during your stay.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Gerald,Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for better guest experience. We're sorry to hear the room weren't up to the standards you've come to expect from us. Hotel Management is taking steps to upgrade some of our facilities and to schedule refurbishment of our rooms in coordination with the Building Condominium Corporation. As for your check-in experience, we are truly sorry for that. We are slowly adjusting our manning as we transition to the new normal and that includes adjusting our current skeletal manning.Our team is really working hard to provide you with seamless service despite working on skeletal manning. We try our best to accommodate all guest requests to ensure that we satisfy and make the stay of our guests more comfortable.We hope that you would accept our sincere apologies and give us another opportunity to be of service to you again.Stay safe and Godspeed,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Comision,Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us.Thank you and we look forward to hearing from you.Keep safe.Sincerely,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Maximo,Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas.We hope to get the opportunity to see you once again on your next visit to Ortigas.Looking forward to your next visit.Keep safe.Sincerely,Arvin RaymundoAssistant Front Office Manager

Dear Mr. Jesuk, Thank you so much for taking the time to share your experience during your recent stay with us. We are happy to hear that you enjoyed your stay. We have shared your feedback with the rest of the team and they are happy knowing that we made your stay exceptional. We can’t wait to have you back with us again soon. Looking forward to your next stay with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Barry, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us. Thank you and we look forward to hearing from you. Keep safe. Sincerely, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Guilbert, Thank you for taking the time to share your review with us. We appreciate your valuable feedback as it helps us identify the areas we can improve for a better guest experience. We're sorry to hear that you were disappointed during your recent stay. Management is taking steps to address concern on the sightings of pest and is working closely with our pest control service provider. As of this writing, ongoing intensified treatment is being done to prevent this issue from recurring. Again, our sincere apologies and we hope that you would give us another opportunity to be of service to you again when the opportunity presents itself. Stay safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Mr. Barry, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We hope we could directly talk with you so you can share with us the details of your stay with us. Thank you and we look forward to hearing from you. Keep safe. Sincerely, Arvin Raymundo Assistant Front Office Manager

Dear Ms. Kristin, Thank you for taking the time to share your feedback with us. We are very pleased to hear that you rated your stay a perfect score of 5. Our team strive to provide our guests with a comfortable and relaxing stay and we are pleased that we were provide you such. Our property is approaching it’s 10th year this July and as a proactive gesture, we are currently taking steps to refurbish and update some of the facilities of the property. Looking forward to your next staycation with us. Keep safe and Godspeed, Arvin Raymundo Assistant Front Office Manager

Dear Valued Guest, Thank you for letting us know of your concerns in detail. We regret to hear about your unpleasant experience here in our hotel. Additional towels will be given to you upon your request as we minimized or even prevent accessing all our quarantine floors for safety during this pandemic. Were sorry that your sink clogged during your stay. We hope that you would give us another chance to be of service to you again after this pandemic. Stay safe, Leo Amante Assistant Front Office Manager

Dear M, Thank you for taking the time to share with us your experience in our hotel. However, we are disheartened to learn that we failed to impress you. As of the moment, we are in a process of replacing old floors as part of our room enhancement. We are also conducting training in excellent customer service to equip our staff with proper guidelines in customer care to ensure that they have the passion and the ability to serve all our guests with excellence. As to the sightings of roaches, it could be the result of our intensified fumigation, but we have already contained this. Please accept our sincere apologies and give us another opportunity to be of service to you, so we can give you a truly relaxing experience. We look forward to seeing you again after this pandemic! Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Dear Ms. Mel, Thank you very much for taking the time to write a review of our property. We are delighted to know that our staff were able to provide you excellent service during your stay. However, we are disheartened to learn that you did not have a pleasurable stay because of the air-conditioning concern. We do a routine check and have preventive maintenance program to ensure the functionality of our equipment prior to giving it to our guests. We apologize if the air-conditioning unit malfunctioned during your stay. We have started replacing some of our old AC units to serve you better. Rest assured that we shall take your comments to heart as we aim to improve on overall level of satisfaction of our guests. We hope you can give us another opportunity after this pandemic, so we can continue with giving you a great stay. Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you, Mr. Sang goo! Stay safe & Godspeed, Leo Amante Asst. Front Office Manager

Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you! Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon after this pandemic! Stay safe and Godspeed, Leo Amante Assistant Front Office Manager

Dear Valued Guest, Thank you so much for this very inspiring comment about our hotel. It really warms our heart knowing that you have enjoyed our facilities, and our staff were able to provide you with a friendly service that made your stay here comfortable. Our dedicated staff will be pleased to learn what you thought of them and it will surely continue to inspire and motivate them to do better. If there is an opportunity for us to welcome you back, please do let us know as we would be more than happy to allocate a room for you with a kettle next time. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope to have another opportunity to be of service to you! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Robert, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We would be more than glad if you could share with us in greater details your experience of your recent stay. We hope you will give us another opportunity to show how much we value you. Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We look forward to seeing you again! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Kyungtae, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

친애하는 경태 씨 이 호텔에 대한이 감동적인 의견에 감사드립니다. 당신이 우리의 위치를 좋아한다는 것을 알고 우리의 마음을 따뜻하게합니다. 우리 직원은 당신에게 편안한 숙박을 제공하는 친절한 서비스를 제공 할 수있었습니다. 우리의 헌신적 인 직원은 당신이 그들에 대해 어떻게 생각했는지 배우게되어 기쁘고 더 나은 일을하도록 영감과 동기를 부여 할 것입니다. 우리는 곧 다시 우리와 함께하게되어 매우 기쁘게 생각합니다! 친애하는, 레오 아만 테 Asst. 프론트 오피스 매니저

Dear Mr. Adrian, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Leo, Thank you for sharing with us your feedback. We are glad that you liked our location. Regretfully, we did not make it even perfect because of issues in our elevator the building. We have shared your comments to our operations team to address this right away. You have our full commitment that these will be addressed and given our utmost attention. Please accept our sincere apologies and we hope you will give us another chance to show how much we value you. Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Gregorio, Thank you for letting us know about your concerns in detail. We are saddened to know that we were not able to meet some of your expectations during your recent stay with us. We take your feedback seriously as we strive to give our guests quality customer service. Your comment about water leak is a serious concern for us as Housekeeping Supervisors conducts final checking of rooms prior to your arrival. Internal audits have been carried out to ensure that service standards were upheld. If there is an opportunity for us to welcome you back, please do let us know as we would be more than glad to allocate a room for you with complete set up of amenities next time. Mr. Gregorio, please accept our sincere apologies and we hope you will give us another opportunity to show how much we value you. Happy New Year! Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for choosing to stay at The Exchange Regency Residence Hotel. We are glad to learn that you enjoyed your recent stay. Regretfully, we were not able to make it even perfect because of concern in our elevators. Admittedly, one of our elevators is under comprehensive preventive maintenance right now which became challenge to us by just running two elevators to cater all our guests and tenants. We have already escalated this matter to our service provider to fix this right away. As temporary measure, we manually operate our lifts during peak hours and we also offer luggage assistance prior to check-out time to anticipate traffic during downtime. Thank you for your understanding and we look forward to having you with us again soon! Happy New Year! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Jeremy, Thank you very much for taking the time to leave a review our property. We welcome all feedback as hearing from our guests is the best way we can improve our business. We are disheartened to hear that we were not able to make your stay more pleasurable and for that we apologize. Admittedly, one of our elevators is undergoing preventive maintenance right now which became challenge to us by just running two elevators to cater all our guests and tenants. We have already escalated this matter to our service provider and have taken all corrective measures to obviate re-occurrence. As temporary measure, we manually operate our lifts during peak hours and we also offer luggage assistance prior to check-out time to anticipate traffic during downtime. We have taken note of your other concerns and rest assured that these have been properly cascaded and will be addressed by our team. If there is an opportunity for us to welcome you back, please do let us know as we would be more than glad to allocate a room for you with complete amenities. Rest assured that we are committed in improving our product and services to serve you better. Mr. Jeremy, we hope you will give us another opportunity to show how much we value you. Happy New Year! Leo Amante Asst. Front Office Manager

Dear P, Thank you for sharing with us your comment. We sincerely apologize for not meeting some of your expectations during your recent stay. We would like to assure you that we take guest's feedback very seriously as we strive to improve on the level of service that we provide our guests each and every stay. We have shared your comments to our operations team to address this right away. You have our full commitment that these will be addressed and given our utmost attention. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Happy New Year! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Glenn, We are grateful that you took the time out to leave us a review of your recent stay with us. We are also delighted that you loved the cookies we have brought you. Sadly, we did not make it even perfect because of elevator concern. Admittedly, one of our elevators is under comprehensive preventive maintenance right now which became challenge to us by just running two elevators to cater all our guests and tenants. We have already escalated this matter to our service provider to fix this right away. As temporary measure, we manually operate our lifts during peak hours and we also offer luggage assistance prior to check-out time to anticipate traffic during downtime. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us and to show how much we value you. Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you for sharing with us your feedback. We sincerely apologize for not meeting some of your expectations during your recent stay. We would like to assure you that we take guest's feedback very seriously as we strive to improve on the level of service that we provide our guests each and every stay. We have shared your comments to our operations team to address this right away. You have our full commitment that these will be addressed and given our utmost attention. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We hope that you will give us another chance to show how much we value you. Best regards, Leo Amante Asst. Front Office Manager

Dear Valued Guest, Thank you very much for taking the time to let us know about your experience during your recent stay. We are very delighted to know that you found our hotel great!. Regretfully, we were not able to make your stay more enjoyable because of elevator issues and for that we apologize. Admittedly, one of our elevators is undergoing preventive maintenance right now which became challenge to us by just running two elevators to cater all our guests and tenants. We have already escalated this matter to our service provider to fix this right away. As temporary measure, we manually operate our lifts during peak hours and we also offer luggage assistance prior to check-out time to anticipate traffic during downtime. Do kindly treat this as a one-off aberration on our part and not a mark of the hospitality that we are known for. We do look forward to meeting you on your next visit and we will make sure you carry back better memories of your visit with us. Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. James, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager

Dear Mr. Robin, Thank you for choosing The Exchange Regency Residence Hotel as your preferred hotel here in Ortigas. We are very excited to having you with us again soon! Best regards, Leo Amante Asst. Front Office Manager