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Recensioni per SureStay Hotel by Best Western Manning

2.5 out of 5
SureStay Hotel by Best Western Manning
2816 Paxville Highway, Manning, SC

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 480 su 1002 recensioni" "
Valutazione di 8 - Buono. 345 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 105 su 1002 recensioni" "
Valutazione di 4 - Scarso. 44 su 1002 recensioni" "
Valutazione di 2 - Terribile. 28 su 1002 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

10/10 Eccellente

henry, Dixon

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Well maintained
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Christopher, Salt Lake City

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The room smelled! The bathtub was peeling off unprofessionally applied paint. The room was very acoustic- we coud hear conversation from next door room and were annoyed by their banging and sound of running kids.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 1 mag 2024
Dear Christopher, We're truly sorry to hear about your less than satisfactory experience during your stay. Your feedback is incredibly valuable to us, and we apologize for the inconveniences you encountered. Ensuring a comfortable and peaceful environment for our guests is paramount to us, and we regret that we fell short of meeting your expectations in this regard. Rest assured, we'll address the issues with the room's condition and soundproofing immediately to prevent such occurrences in the future. Your comfort and satisfaction are our top priorities, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

8/10 Buono

Herman

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 1 mag 2024
Dear Herman, We greatly appreciate you sharing your thoughts on your recent stay with us! Your feedback is truly valuable to us as we continuously strive to enhance the guest experience. We're thrilled to see you rated us a 4 out of 5, indicating that your overall experience was positive. If there's anything specific you'd like to share or any way we can further improve, please don't hesitate to reach out. We look forward to welcoming you back for another memorable stay in the future!

6/10 Soddisfacente

Robert

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 10 apr 2024
Dear Robert, Thank you for taking the time to share your rating with us. Your feedback is invaluable in our continuous efforts to enhance the guest experience. We're truly sorry that your stay fell short of expectations. Rest assured, we've thoroughly addressed the concerns raised with our housekeeping team to ensure that cleanliness and attention to detail remain our top priorities. If there are any specific areas you believe we could improve upon, please don't hesitate to reach out to us directly. We sincerely hope to have the opportunity to welcome you back for a more fulfilling stay in the future.

6/10 Soddisfacente

James

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relations Management, il giorno 9 apr 2024
Dear James, Thank you for taking the time to rate your recent stay with us. While we appreciate your feedback, we're genuinely sorry to see that your experience fell short of expectations. Your satisfaction is our top priority, and we regret if any aspect of your stay did not meet your needs. We want to assure you that we take all guest feedback seriously, and we have already spoken with our housekeeping team to address any issues that may have impacted your stay. If there are any specific concerns or areas where we can improve, please don't hesitate to reach out to us directly. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.

6/10 Soddisfacente

Jeong Hee

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
It is ok for the short term stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 9 apr 2024
Dear Jeong Hee, Thank you for taking the time to share your feedback with us. We appreciate your acknowledgment of our hotel being suitable for short-term stays. However, we also understand that there may have been aspects of your experience that fell short of your expectations. We've already engaged with our housekeeping team following your review to ensure that any issues are promptly addressed and improvements are made to enhance the overall guest experience. Your comments are valuable to us as they help us identify areas for improvement and strive for excellence in our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Eccellente

Nichole

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was really pleased with this hotel it was close enough to everything.
Soggiorno di 3 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 5 apr 2024
Dear Nichole, We're thrilled to hear about your fantastic experience at our hotel! Your glowing review truly brightens our day. It's wonderful to know that our convenient location added to the enjoyment of your stay, making everything easily accessible. We're committed to providing our guests with exceptional service and a memorable stay, and we're delighted to see that reflected in your feedback. We can't wait to welcome you back for another unforgettable stay soon!

8/10 Buono

Lloyd

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 3 apr 2024
Hi Lloyd,It makes us happy that you gave your stay with us a good 4 out of 5! Even though you didn't say anything specific, your good review says a lot. Thank you for shopping with us, and we hope to see you again soon for another great experience. We want you to be happy, and we're here to make sure that every visit goes above and beyond what you expect. We're glad you picked our hotel.

10/10 Eccellente

richard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 30 mar 2024
Dear Richard, Wow, what an awesome rating! We're glad to see that you've given us a perfect 5 out of 5 score. It's like hitting the jackpot!Your feedback means the world to us, and while you didn't leave a comment, we can only imagine that your stay must have been nothing short of spectacular. We're delighted that we were able to provide you with such a fantastic experience from start to finish.We're always here to ensure that every aspect of your stay exceeds your expectations, so if there's anything specific you loved or any suggestions you have for us to make your next visit even more memorable, please don't hesitate to reach out.Thanks again for choosing us, and we can't wait to welcome you back for another incredible stay soon!

10/10 Eccellente

Christopher, Brewster

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Appreciated the 24-hour front desk, as we needed to check in after 1:00 a.m. The woman who helped us was very nice and helpful and got us settled in quickly. Great inexpensive option right off 95.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Dear Christopher, What an absolute delight to read your glowing review! A perfect 5 out of 5 rating? That's music to our ears!We're thrilled to hear that our 24-hour front desk was just what you needed for your late-night check-in. Our team is always here to ensure a smooth and hassle-free experience, no matter the hour. It's fantastic to know that our wonderful staff member was able to assist you with such kindness and efficiency—it's what we strive for every day!And we're so glad you found us to be a great inexpensive option conveniently located off 95. Providing excellent value for our guests is super important to us, so hearing that we hit the mark for you is fantastic.Thank you for choosing to stay with us and for sharing your positive experience. We can't wait to welcome you back for another wonderful stay in the future!

10/10 Eccellente

Ryan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 12 apr 2024
Dear Ryan, Woo-hoo! A perfect 5 out of 5 rating! Thanks a million for sharing your experience with us, even if you didn't leave a comment. We're absolutely thrilled that you had such a stellar time during your stay.Your satisfaction is our ultimate goal, so knowing that we hit the mark makes our day! If there's anything specific that stood out to you or any suggestions you have for making your next stay even more fabulous, we're all ears.

10/10 Eccellente

Rhonda

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Clean and a good value
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 25 mar 2024
Dear Rhonda, We're happy to hear about your fantastic experience at our hotel! A sparkling 5 out of 5 rating for cleanliness and value? That's music to our ears! Your satisfaction is our top priority, and knowing that we hit the mark with both cleanliness and affordability fills us with joy. We're dedicated to providing a top-notch experience for all our guests, and it's wonderful to see that reflected in your review. We can't wait to welcome you back for another incredible stay!

10/10 Eccellente

Dejan

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Specialist, il giorno 24 mar 2024
Hi Dejan,Thank you for being our guest at Sure Stay Hotel by Best Western Manning. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 Eccellente

Holly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Lady at the front desk was very good!
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 23 mar 2024
Dear Holly, What an absolutely delightful review! We're thrilled to hear you had a fantastic experience with our lovely lady at the front desk. She's truly a gem, isn't she? Your glowing feedback is like music to our ears, and it's guests like you who make our day brighter. We can't wait to welcome you back for another exceptional stay!

10/10 Eccellente

Charlene

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 5 apr 2024
Hi Charlene!Our joy was heightened when we saw your perfect score! Satisfaction is very important to us, and we're glad you had a good time during your stay. If there's anything in particular that stood out to you, or if you have any ideas for how to make your next visit even better, please don't hesitate to let us know. Looking forward to having you back for another great stay!

10/10 Eccellente

Francois, Granby

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Très propre, accueil courtois, tout le nécessaire dans la chambre. Toilette un peu capricieuse pour vidanger.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management | 7155975000, il giorno 11 mar 2024
Hi Francois,Thank you so much for taking the time to share your experience with us! We're absolutely thrilled to hear that you found our hotel to be clean and welcoming, and that you had everything you needed right in your room. Our team takes great pride in providing top-notch service and ensuring that our guests feel right at home from the moment they arrive. Regarding the toilet issue you mentioned, we apologize for any inconvenience this may have caused. Rest assured, our maintenance team has been informed and is already working diligently to address this matter. Your feedback is incredibly valuable to us as it helps us improve and enhance the overall experience for our guests. We truly hope to have the pleasure of welcoming you back for another fantastic stay in the near future!

8/10 Buono

Almeretta

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I wish there was more parking and not so much noise on checkout day
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Management, il giorno 26 feb 2024
Dear Almerreta,We are very sorry to hear about your parking experience and the noise at checkout. Your comfort is of the utmost importance to us and we are disappointed to hear that we did not meet your expectations in these matters. We understand that finding a suitable parking space can be difficult and apologize for any inconvenience. Furthermore, we are committed to ensuring a peaceful stay for all guests, and we apologize for the noise caused at checkout. Your feedback is invaluable to us and we will definitely consider it to improve our services. We hope to have the opportunity to welcome you back and provide you with a much better experience..

6/10 Soddisfacente

Christina

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was dated. The paint in the bathtub was cracked and peeling. The room lacked tissue and a hand-soap holder. The bath towels were small and coarse. The room had a very nice, big TV which was easy to use. It also had a small refrigerator. The room was clean. Breakfast was adequate but not great.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 20 feb 2024
Dear Christina,I'm truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we sincerely apologize for the issues you encountered during your stay. We understand the importance of a comfortable and well-equipped room, and it's disappointing to hear that we fell short in several areas, including the condition of the bathtub, the lack of amenities like tissue and a hand-soap holder, and the quality of the towels. Rest assured, we will address these concerns promptly to ensure a better experience for our future guests. We're glad to hear that you appreciated the TV and refrigerator in the room, as well as the cleanliness. As for breakfast, we will certainly take your comments into consideration to improve the quality and variety for our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

4/10 Scarso

Dave

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 20 feb 2024
Dear Dave,We're truly sorry to see your experience fell short of expectations. Your feedback is valuable to us, and while we wish we knew more about your stay to address any issues, we understand everyone's experience is unique. Our goal is always to provide exceptional service and comfort, and we're disappointed we missed the mark with you. Please know your concerns are taken seriously, and we're committed to continually improving to ensure all our guests have a memorable stay. If there's anything specific you'd like to share with us to help us better understand your experience, please don't hesitate to reach out.

10/10 Eccellente

Beth

Viaggio con la famiglia
Mi è piaciuto: Servizi
Clean and nice but wary travelers like us. We slept well.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 19 feb 2024
Hi Beth!We're thrilled to hear that you found our hotel clean and comfortable during your stay! Providing a cozy and welcoming environment for our guests is always our top priority. It's wonderful to know that you were able to rest well and recharge for your adventures. Your satisfaction means the world to us, and we're grateful for your kind words. Should your travels bring you back this way, we'd be delighted to host you again and ensure your experience is just as enjoyable!

6/10 Soddisfacente

Jose

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 21 mar 2024
Dear Jose,We're grateful for your feedback, and we want to ensure every aspect of your stay exceeds expectations. While we're pleased to see you've rated us a 3 out of 5, we noticed there was no specific comment provided. We're here to listen and address any concerns or suggestions you may have. Your insights are invaluable in helping us enhance our services and ensure every guest enjoys a remarkable experience. Please feel free to reach out to us directly with any further details you'd like to share. We hope to welcome you back soon for a truly exceptional stay.

8/10 Buono

Brad, Middletown

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Ckean and quiet
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Specialist, il giorno 17 feb 2024
Hi Brad,Thank you for choosing Sure Stay Hotel by Best Western Manning. We're delighted to hear that you found our hotel clean and quiet during your stay. Maintaining a tranquil environment and ensuring cleanliness are top priorities for us, and it's rewarding to know that our efforts were appreciated. Our team works diligently to uphold these standards to provide all our guests with a comfortable and enjoyable experience. Your positive feedback motivates us to continue delivering exceptional service.

10/10 Eccellente

Scott

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place to spend the night. Very clean and comfortable.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 16 feb 2024
Dear Scott, What a fantastic review! We're thrilled to hear that you had such a wonderful experience at our hotel. It's fantastic to know that you found our accommodations to be not only clean but also exceptionally comfortable. Providing a cozy and welcoming environment for our guests is always our top priority, and it's incredibly rewarding to hear that we hit the mark with you. We hope to have the pleasure of welcoming you back for another fantastic stay soon!

10/10 Eccellente

Gabriella

Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relations Management, il giorno 20 mar 2024
Hi Gabriella!Thank you for taking the time to share your feedback and for leaving your five-star rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 29 gen 2024
Hi John,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

10/10 Eccellente

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Manning hotel
Pleasant surprise for the cost. Breakfast was good. Room was clean. It looked like it had been painted recently.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 27 gen 2024
Hi Susan,We appreciate your positive feedback and are delighted to hear that you had a pleasant experience during your stay with us. Our team takes pride in providing a clean and comfortable environment for our guests, and we're glad that you found the room to be well-maintained. It's great to know that you enjoyed the breakfast offerings, and we strive to offer a value-driven experience for our guests. Your comments about the recent paint job are encouraging, and we hope to welcome you back at Sure Stay Hotel by Best Western Manning for another enjoyable stay in the future.

10/10 Eccellente

Thomas

Viaggio di coppia
Mi è piaciuto: Servizi
This was an excellent economy accommodation. We were completely satisfied with the service, cleanliness of the room, courtesy of the staff & the quality of the breakfast. Definitely recommended for an overnight stop just off I-95.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 26 gen 2024
Hi Thomas!We are pleased to hear about your wonderful stay at our hotel! It thrills our hearts to hear that our economy accommodations fulfilled your expectations, and that you were pleased with our service, room cleanliness, staff civility, and the exquisite quality of our breakfast. Your advice for an overnight stay right off I-95 means everything to us! We attempt to make all of our visitors feel welcome and comfortable, and it appears that we were successful with your stay. We look forward to welcoming you back for another lovely visit in the future! Safe travels, and thank you for picking our hotel!Sure Stay Hotel by Best Western Manning

10/10 Eccellente

James

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The property was close to the highway and gas stations
Risposta di Guest Relations Specialist, il giorno 27 gen 2024
Hi James,We appreciate the time you took to share your experience with us. We're delighted to hear that our hotel's convenient proximity to the highway and gas stations met your expectations. Our strategic location aims to provide ease of access and convenience for our guests, ensuring a seamless travel experience. We constantly strive to enhance our guests' satisfaction, and it's gratifying to learn that our efforts align with your preferences. Your feedback encourages us to maintain our commitment to delivering a positive stay for all our guests. Thank you for choosing Sure Stay Hotel by Best Western Manning and we look forward to welcoming you back in the future.

8/10 Buono

Keith, Greensboro

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 23 gen 2024
Dear Keith,We appreciate your decision to award us a 4 out of 5 rating, and while we're pleased to hear that your overall experience was positive, we also acknowledge that there might be aspects we can improve upon. Your satisfaction is our top priority, and we would love to better understand your experience to address any concerns you may have had. Our team values your feedback, and we encourage you to share more details with us so that we can continue to enhance our services. We genuinely appreciate your patronage and look forward to welcoming you back for an even more enjoyable stay in the future.

10/10 Eccellente

KENNETH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 23 gen 2024
Hi Kenneth!,Thank you for taking the time to share your feedback and for leaving your 10 out of 10 rating of ourhotel.We are happy to hear that you enjoyed all aspects of your stay. I can't begin to express howmuch it means to our management and staff to hear from guests like you who had a greatexperience.We're glad you had a great time with us, and we look forward to serving you again.

10/10 Eccellente

Sylvie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Floride 2024
Near I-95 the room was clean and the check-in was quick.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 22 gen 2024
Hi Sylvie,We appreciate your positive feedback regarding your recent stay at our hotel. It's wonderful to hear that you found our rooms to be clean and that the check-in process was efficient. Our location near I-95 is designed to offer convenience to our guests, making travel more accessible. We strive to maintain high standards of cleanliness and efficiency, and your satisfaction is our priority. We hope to welcome you back at Sure Stay Hotel by Best Western Manning for another pleasant stay in the future.

4/10 Scarso

Kathy

Non mi è piaciuto: Personale e servizio e servizi
The staff was terrible. Unfriendly. I am very upset to find out this was an outdoor unit. I refuse to stay in these but if it was in the description I sure didn’t see it. Since I prepaid there was no way to get out of it. Also, another person signing in didn’t see it either. The grounds were clean but the noise from cars and unpacking was horrible, I got very little sleep.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 20 gen 2024
Hi Kathy,We sincerely apologize for any inconvenience you experienced during your stay with us. Our team strives to provide excellent service, and we regret to hear that your interactions with our staff fell short of your expectations. We understand the importance of accurate information, and we will certainly review our descriptions to ensure clarity regarding the outdoor unit. While we appreciate your acknowledgment of the clean grounds, we are genuinely sorry for any disturbances caused by external factors. Your feedback is valuable, and we will use it to improve our communication and guest experience.

8/10 Buono

Jerry, Durham

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 22 gen 2024
Hi Jerry,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.

8/10 Buono

Arthesia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 22 gen 2024
Hi Arthesia,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back at Sure Stay Hotel by Best Western Manning in the future.

10/10 Eccellente

Raymonde

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Personnel Accueillant. Chambre très propre. Bon déjeuner.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 16 gen 2024
Hi Raymonde,Thank you so much for taking the time to share your delightful feedback with us! We're thrilled to hear that you found our staff welcoming, your room impeccably clean, and enjoyed a satisfying breakfast. Your kind words truly brighten our day, as we strive to create a positive and memorable experience for each guest. We look forward to welcoming you back soon for another fantastic stay!

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 15 gen 2024
Hi Michael,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Eccellente

Dominique

Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 13 gen 2024
Hi Dominique,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again at Sure Stay Hotel by Best Western Manning soon.

10/10 Eccellente

Jennifer

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Specialist, il giorno 13 gen 2024
Hi Jennifer,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back at Sure Stay Hotel by Best Western Manning soon.

8/10 Buono

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 12 gen 2024
Hi Linda!We appreciate your 8 out of 10 rating, and while we're pleased that you found aspects of your stay positive, we also noticed there were no specific comments provided. Your satisfaction is our top priority, and we would love to learn more about your experience to ensure we address any concerns you may have had. Our team is here to assist and enhance your future visits, so please feel free to reach out and share additional details. We value your perspective and look forward to the opportunity to exceed your expectations on your next stay.

10/10 Eccellente

Yeongsook

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very clean room^^
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 10 gen 2024
Hi Yeongsook!We're glad to hear that you found our accommodations to be spotless during your visit! It warms our hearts to know that our commitment to preserving the environment has had a good impact on you. We feel that a clean and pleasant room sets the tone for a positive visit, and we are delighted that this part of your stay exceeded your expectations. Your wonderful remarks inspire us to keep providing outstanding service, and we look forward to welcoming you back for another fantastic stay in the future.Sure Stay Hotel by Best Western Manning

8/10 Buono

Dineshkant

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel, quiet, comfortable room, comfortable bed, easy parking, friendly staff, average breakfast.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 10 gen 2024
Hi Dineshkant!We're absolutely delighted to hear that you had a pleasant stay with us! It warms our hearts to know that you found our hotel to be a peaceful oasis, with a comfortable room that provided the perfect retreat. Our team strives to create a welcoming atmosphere, and we're thrilled that you experienced the warmth of our friendly staff. We understand the importance of a good night's sleep, and we're pleased to hear that our beds contributed to your comfort. While we're sorry to hear that the breakfast was deemed average, we appreciate your honest feedback and will certainly use it to enhance our offerings. We can't wait to welcome you back for another delightful stay – and maybe surprise you with an even more scrumptious breakfast experience!

4/10 Scarso

Marypat

Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 10 gen 2024
Dear Marypat,Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, and I want to express my sincere apologies that your experience fell below expectations, as indicated by your 4 out of 10 rating. We understand the importance of each guest's satisfaction, and we are committed to addressing any concerns you may have had during your stay. Your comfort and happiness are our top priorities, and we would welcome the opportunity to learn more about the specific issues that led to your rating. Please feel free to reach out to our customer service team so that we can better understand your experience and work towards improvements. We value your feedback and hope to have the chance to make amends in the future.

4/10 Scarso

John

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Pretty good
This hotel is quite convenient and overall in pretty good shape. I checked in on New Years Eve day and the front desk was quite busy so check in took longer than it normally would. Then when I got to my room the door key would not work so I had to go back to the office to wait again. The girls at the desk were doing the best they could and were quite friendly. When I got back to the room the key worked but the door was difficult to latch without slamming it quite hard. It is quite easy to hear your neighbors in this hotel and would be much nicer with a little more quiet. Overall a good one night stay on my way to Florida and will stay again. With a little care here and there it could be great!
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 3 gen 2024
Dear John, Thank you for choosing our hotel and for taking the time to share your experience. We appreciate your positive rating and are pleased to hear that you found our hotel convenient and in pretty good shape. We sincerely apologize for the inconvenience you faced during check-in, and we appreciate your understanding regarding the door key issue. Your feedback about the noise level and the difficulty with the door latch is duly noted, and we assure you that we will address these concerns promptly to enhance the overall guest experience. We are committed to providing a great stay, and your insights are invaluable in helping us achieve that goal. We look forward to welcoming you again, and we will strive to make your future stays even more enjoyable.

6/10 Soddisfacente

Joseph

Viaggio con la famiglia
The coffee is good
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management | 569301, il giorno 3 gen 2024
Dear Joseph, Thank you for sharing your thoughts on your recent stay with us. We're delighted to hear that you enjoyed our coffee; however, we notice that your overall rating is 3 out of 5. We genuinely value your feedback, and we would love to learn more about your experience to ensure we meet all your expectations in the future. If there are specific areas where we fell short or improvements you'd like to suggest, please feel free to reach out. Your insights are crucial to our ongoing efforts to enhance our services and provide the best possible experience for our guests. We hope to welcome you back soon for an even more satisfying stay.

10/10 Eccellente

Corinne

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Specialist, il giorno 22 gen 2024
Hi Corinne,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you at Sure Stay Hotel by Best Western Manning again soon.

10/10 Eccellente

ALEX

Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management | 569301, il giorno 3 gen 2024
Dear Alex, Thank you for taking the time to leave a positive review and awarding us a perfect score of 5 out of 5. Your satisfaction is our utmost priority, and we are delighted to hear that your experience met or exceeded your expectations. We appreciate your support, and if there are any specific aspects of your stay that stood out or if you have any suggestions for improvement, we would love to hear more. Our team is committed to providing exceptional service, and we look forward to welcoming you back for another wonderful stay.

8/10 Buono

Gabriel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Specialist, il giorno 1 gen 2024
Hi Gabriel,Thank you for taking the time to share your experience with us. We appreciate your positive rating and are delighted to hear that you had an overall satisfactory stay. Our team works hard to provide a comfortable and enjoyable environment for our guests, and we're pleased to see that reflected in your feedback. If you have any specific comments or suggestions on how we can further enhance your experience, we would love to hear them. We look forward to welcoming you back at Sure Stay Hotel by Best Western Manning in the future.

6/10 Soddisfacente

Alan K

Mi è piaciuto: Pulizia e personale e servizio
Nice hotel but…
This hotel was very nice. Rooms were refurbished & comfortable enough but their linens were not so good. Towels were very thin & hard. The blankets on our bed was shredded with holes in it. Everything else was good. Just a few improvements would get it a 4-5 star
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Specialist, il giorno 1 gen 2024
Hi Alan,We appreciate your positive feedback on the overall experience at our hotel, especially noting the recently remodeled and comfortable rooms. We apologize for any inconvenience caused by the quality of our linens; your feedback is invaluable as we continuously strive to enhance our guests' stay. Rest assured, we are addressing the concerns you raised about the towels and blankets, and we hope to have the opportunity to welcome you back in the future for an even more enjoyable stay.

8/10 Buono

Jacqueline

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Large, comfortable, clean room. Close to restaurants, gas stations and highway. Breakfast seating area is small and they ran out of some items fairly early. Good value hotel.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Specialist, il giorno 1 gen 2024
Hi Jacqueline,We appreciate your positive feedback regarding the large, comfortable, and clean room, as well as the convenient location near restaurants, gas stations, and the highway. Our commitment to providing a comfortable stay is a top priority, and we're pleased to hear that you found value in your experience with us. Regarding the breakfast seating area and the availability of some items, we apologize for any inconvenience and assure you that we continuously strive to enhance our services. Your insights are valuable, and we hope to welcome you back at Sure Stay Hotel by Best Western Manning for an even more enjoyable stay in the future.

8/10 Buono

Walter

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Specialist, il giorno 1 gen 2024
Hi Walter,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again at Sure Stay Hotel by Best Western Manning soon.