Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 63 su 246 recensioni" "
10 - Eccellente
63
Valutazione di 8 - Buono. 89 su 246 recensioni" "
8 - Buono
89
Valutazione di 6 - Soddisfacente. 46 su 246 recensioni" "
6 - Soddisfacente
46
Valutazione di 4 - Scarso. 30 su 246 recensioni" "
4 - Scarso
30
Valutazione di 2 - Terribile. 18 su 246 recensioni" "
2 - Terribile
18
7,6/10
Pulizia
8,0/10
Personale e servizio
7,0/10
Servizi
6,8/10
Condizioni e dotazioni della struttura
7,2/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Naomi Marie
16 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Naomi Marie
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Naomi Marie,We're thrilled to hear you had a wonderful stay at our hotel! If you have any further comments or need assistance, please don't hesitate to reach out to us. We look forward to welcoming you back soon!
6/10 Soddisfacente
glen
Viaggio con la famiglia
15 apr 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
No shampoo in the shower and only 1 large towel for 2 people. Check in and check out ladies not very friendly.
glen
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello glen, We apologize for any inconvenience caused during your stay. Your feedback is important to us and will be shared with the team for internal review. For any further assistance or feedback, please reach out to our management directly. Thank you for sharing your experience with us.
8/10 Buono
Adam
1 apr 2024
Adam
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Adam, We appreciate you choosing our hotel for your stay and we hope you had a wonderful time with us. We look forward to welcoming you back in the future for an even more enjoyable experience.
8/10 Buono
Carolyn
30 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Carolyn
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 3 apr 2024
Hello Carolyn, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
8/10 Buono
andrew
23 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really good location for what I wanted and needed -not out in the middle of nowhere. An easy walk to Jitters Coffee, which is highly recommended
andrew
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 27 mar 2024
Hello andrew,We're delighted to hear you found our location convenient and enjoyed your visit to Jitters Coffee nearby. We strive to provide a prime setting for our guests to explore the area easily. Thank you for your feedback, and we hope to welcome you back soon for another enjoyable stay.
10/10 Eccellente
karrie
26 feb 2024
It was clean and quiet.
karrie
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 29 feb 2024
Hello karrie,We are pleased to hear that you found our hotel clean and quiet during your stay. Our team works hard to ensure all our guests have a comfortable stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.
10/10 Eccellente
Barbara
9 feb 2024
Barbara
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Barbara,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back again soon!
10/10 Eccellente
Randy
14 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Randy
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 16 gen 2024
Hello Randy,We are thrilled to hear that you had a wonderful experience during your stay at our hotel! We strive to provide exceptional service and it is always a pleasure to know when we have succeeded. We hope to serve you again.
10/10 Eccellente
Cindi
6 gen 2024
Cindi
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Cindi,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We appreciate your kind words and hope to welcome you back in the future.
8/10 Buono
Larry
23 dic 2023
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Larry
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Larry,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a positive experience. If there is anything specific that you would like to share with us, we welcome you to reach out directly so that we may further improve our services. We hope to have the pleasure of welcoming you back again in the future.
4/10 Scarso
Jason, Council Bluffs
Viaggio di coppia
22 dic 2023
Mi è piaciuto: Pulizia e personale e servizio
Property was being remodeled so limited conveniences in the rooms.
Jason
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello Jason,Thank you for sharing your feedback with us. We apologize for any inconvenience caused during our remodeling process. We appreciate your understanding and hope to welcome you back in the future when our renovations are complete.
6/10 Soddisfacente
Michael
28 nov 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Michael
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 1 dic 2023
Hello Michael,I'm sorry to hear that your experience at our hotel was notthat awesome. We appreciate your stay and would like to hear more details about your stay so we can address any issues. Please reach out to our hotel directly so we can ensure your future visits with us are greatly improved. We look forward to serving you better in the future.
10/10 Eccellente
Milion
21 nov 2023
Milion
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 24 nov 2023
Hello Milion,We are thrilled to hear that you had an exceptional experience during your stay with us! We are grateful for your support and hope to welcome you back in the near future. Please don't hesitate to reach out if you have any further questions or if there is anything else we can assist you with. Look forward to your next visit!
10/10 Eccellente
Holly
Viaggio con animali domestici, Viaggio con la famiglia
13 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The night time check in staff was extremely nice and welcoming.
We have stayed here in the past and a lot of nice renovations have been done.
Very welcoming of dogs.
Holly
Soggiorno di 2 notti a novembre 2023
Risposta di Manager, il giorno 15 nov 2023
Hello Holly,Thank you for taking the time to share your experience with us. It's great to hear that our night time check in staff were friendly and welcoming. We strive to make every guest feel valued and appreciated. We're also glad to hear that you noticed the renovations we've completed. We appreciate your continued patronage.
2/10 Terribile
John
9 ott 2023
John
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 30 ott 2023
Hello John,We're sorry to hear that your experience fell short of expectations. We value your feedback and will share it with our team for further review. If there's anything specific you would like us to address, please feel free to reach out to our management directly. We appreciate your understanding and hope to have the chance to improve your next stay.
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
8 ott 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst Experience Ever.
Horrible experience. We clearly had a reservation....The front desk woman was condensending and very rude. Claimed we dosnt have a reservation, even after Hotels.com called to tell her we did. The young man in training there found it as well, butshe had ignored it and given the room away to someone else....Then she swnt the 75 year old couple to a dump motel where they had to climb to the 2nd floor on rickety old stairs....
Hotels.com was able to save the day and put them in a nice Holiday Inn.
But--Instead of being in their room at 830 pm it turned into 11pm.
I have traveled for work and spent about 750 nights in hotels in my life. I have never encountered such awful service. Never stay here.
Viaggiatore verificato
Soggiorno di 2 notti a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Dear Guest, We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.
4/10 Scarso
Alexander
8 ott 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Alexander
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 11 ott 2023
Hello Alexander, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.
10/10 Eccellente
Todd
6 ott 2023
Todd
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 27 ott 2023
Hello Todd,Thank you for your positive feedback! We are thrilled to hear that you had a wonderful experience with us. We look forward to welcoming you back in the future!
10/10 Eccellente
Julie
Viaggio di lavoro
2 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very pleasant stay.
Julie
Soggiorno di 2 notti a settembre 2023
Risposta di Manager, il giorno 4 ott 2023
Hi Julie,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.
10/10 Eccellente
florabelle a.
Viaggio di lavoro, Viaggio con la famiglia
25 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There having some construction for renovations downstairs so we got a room on 3rd floor. But other than that our room was very nice and clean. Culvers and gas station was just right next door and walkable which is very convenient.
florabelle a.
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 26 set 2023
Hello florabelle a.,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our room as well as our renovations. I hope that we will impress you with exemplary service during future visits.
8/10 Buono
Patricia
Viaggio con la famiglia
18 set 2023
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property was under reconstruction
Patricia
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 18 set 2023
Hello Patricia,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our property. We hope to someday have another opportunity to host your stay.
6/10 Soddisfacente
Viaggiatore verificato
Viaggio di lavoro
13 set 2023
Mi è piaciuto: Comfort della camera
Buisness trip
Hotel was in the middle of a restoration project so it looked a little rough.My room was nice enough I would say 95% complete, no toilet paper holder or towel hooks and some bare plywood in the bathroom. In general though it was clean and comfortable. I was only there for 12 hours so it suited my purposes well.
Viaggiatore verificato
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 16 set 2023
Dear Guest,Thank you for taking the time to write such a thorough review regarding your most recent stay. We are very sorry to learn that you were not able to fully enjoy your time here due to the situation you experienced. Your feedback is taken very seriously and has been forwarded to management so that appropriate steps may be taken. Thank you again for your feedback.
6/10 Soddisfacente
John
Viaggio con la famiglia
5 set 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property was being totally remodeled into a Comfort Inn &Suites. There was a lot of construction noise and odors like paint. Our bathroom was not finished and there was no place in the room to hang clothes. The front desk staff was very helpful. I wouldn’t recommend staying during this remodel.
John
Soggiorno di 3 notti a settembre 2023
Risposta di Manager, il giorno 8 set 2023
Hello John, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
2/10 Terribile
Rhonda
Viaggio con la famiglia
4 set 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Under remodeling- not worth the prive
Hotel was under construction, paint smell throughout hotel. Painters with large loud bucket truck right outside our windows- working on a Sunday morning! For 144 a night not worth it at all!
Rhonda
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 6 set 2023
Hello Rhonda, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.
8/10 Buono
Darrell
Viaggio di lavoro, Viaggio con la famiglia
4 set 2023
Mi è piaciuto: Servizi
It is under construction
Darrell
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 6 set 2023
Hi Darrell,Thank you for sharing this review, and we welcome you to visit us again anytime!
2/10 Terribile
Keith
Viaggio con la famiglia
3 set 2023
Non mi è piaciuto: Servizi
Had made reservations two months in advance got there no reservations took an hour to get that mess straightened out got in room only light was by door no lamps or other lighting anywhere called front desk only to find out phone didn’t work on the plus side had very nice shower soft water and towels
Keith
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 4 set 2023
Hello Keith, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
6/10 Soddisfacente
Kimberly
2 set 2023
Non mi è piaciuto: Condizioni e dotazioni della struttura
Too much money for being under construction
Kimberly
Soggiorno di 1 notte a settembre 2023
Risposta di Manager, il giorno 4 set 2023
Hello Kimberly, I'm sorry that your stay was compromised by “noise/dust/mess” from the renovations. We're doing everything we can to minimize the inconvenience, and the dates of the renovations are listed, we hope to have you back for a future stay once work is complete.
4/10 Scarso
Timothy
Viaggio con famiglia e bambini piccoli
22 ago 2023
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
This whole property was under construction which was not clearly labeled. The hallway outside of our room was filled with drywall dust. Once we could see our path we quickly noticed that all the hall outside of our room was used to store all of the drywall, mud buckets and tools which we had to step around in order to get access to our door. Once we got in the room we were greeted with a leaky basement smell and damp to the touch sheets. We tried to escape to the pool but my kids were grossed out by all of the scum and hair floating. We would have absolutely left but there weren’t any hotels with vacancy in town due to the car show. We tried to ask about a refund but we’re told we should have known about the construction. Terrible experience and management.
Timothy
Risposta di GM, il giorno 23 ago 2023
I apologize that you were unhappy with your stay. We are trying our best to accommodate everyone while renovations are in progess. Please refer to the response from the Expedia Support services.
4/10 Scarso
Dominique
Viaggio con la famiglia
22 ago 2023
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dominique
Soggiorno di 3 notti ad agosto 2023
Risposta di Manager, il giorno 26 ago 2023
Hello Dominique,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.
8/10 Buono
Penny
Viaggio con la famiglia
21 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good value
Was a nice hotel- it was under renovations but still very comfortable
Penny
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 29 ago 2023
Hi Penny,It is extremely rewarding to hear from you on this matter and we appreciate that you have acknowledged our efforts to provide a clean, comfortable, and hospitable experience. We are overjoyed to hear that you had a great time with us, and we thank you for sharing your experience!
2/10 Terribile
Josh
13 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Josh
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 17 ago 2023
Hello Josh, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.
6/10 Soddisfacente
Kari L.
Viaggio di coppia
7 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
The early check in went smoothly, but they are remodeling which is great but our room did not have a blow dryer, rack for suitcase and only one lamp. The shower was amazing but I don't think the room was ready for people as it needed a lot of things yet.
Kari L.
Soggiorno di 2 notti ad agosto 2023
Risposta di Manager, il giorno 9 ago 2023
Hello Kari L., I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. I do want you to know that we take guest comments very seriously and that all the issues you have brought to our attention are being promptly addressed. Our guest satisfaction is vital to our success and your feedback will promote needed changes. I hope that you will consider staying with us again so that we can have a chance to provide you with a superior experience and change your perception of our hotel and services.
4/10 Scarso
Morgan
4 ago 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was not clean. They were doing some construction so I expected some work to be going on. However they put us in a room that was half finished, missing vent covers, exposed 2 by 4s etc. I would not stay here again.
Morgan
Soggiorno di 1 notte ad agosto 2023
Risposta di Manager, il giorno 7 ago 2023
Hello Morgan,Know that your voice is of tremendous importance to us and we value your comments about our room and construction. Please do consider us again on your next visit to the area.
4/10 Scarso
Jessica
Viaggio con la famiglia
31 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Skip this hotel for now. Try again in a few months
The Quality Inn is under construction. I wish that would have been clear prior to check in. The rooms were half finished. No light fixtures, no towel fixtures in the bathrooms. No dryer, coffee maker or luggage rack. They should have shut down whole rooms while upgrading and open them when ready. But instead, the whole place is under construction at the same time
Jessica
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 3 ago 2023
Hello Jessica, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
10/10 Eccellente
Ora
31 lug 2023
Mi è piaciuto: Pulizia e personale e servizio
Ora
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 2 ago 2023
Hello Ora,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.
6/10 Soddisfacente
Robert
Viaggio di coppia, Viaggio di lavoro
23 lug 2023
Mi è piaciuto: Personale e servizio
There was nothing unique.
Robert
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 25 lug 2023
Hello Robert, We have high standards of hospitality and service and are always improving. We hope to see you again very soon!
2/10 Terribile
Kyle
22 lug 2023
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Unhappy with stay
Hotel was under construction and did not advertise this at all before visit. Tv didn’t work.
Kyle
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 23 lug 2023
Hello Kyle,Thank you for your valuable opinion regarding our tv and also our construction. We hope to see you again to provide you with an exceptional level of service and hospitality.
2/10 Terribile
Sadie
Viaggio con la famiglia
18 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There was a smoking smell from the rooms next door. Nothing was done. We have a small child and they did nothing to help the situation. I would not stay here again.
Sadie
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 2 set 2023
Hello Sadie,We appreciate the comments, especially with regards to your opinion of our hotel. We hope to see you again and that you will be truly impressed with our continued improvements.
8/10 Buono
Holly
12 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Holly
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 15 lug 2023
Hello Holly,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.
4/10 Scarso
Sally
Viaggio con la famiglia
10 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Under construction, doors left open & so many flies everywhere! I counted 6 flies on our breakfast table & hundreds buzzing around in the breakfast room, just gross! Poorly insulated rooms, we heard a lot of noise, especially from the hallway, which was uncarpeted due to construction. We had a hard time sleeping due to all the noise.
Sally
Soggiorno di 2 notti a luglio 2023
Risposta di Manager, il giorno 11 lug 2023
Hello Sally,I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.
2/10 Terribile
Matthew
Viaggio con la famiglia
9 lug 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Currently renovating, pool is tiny, no vending, and the room smells of smoke which is suppose to be a non smoking room.
Matthew
Soggiorno di 1 notte a luglio 2023
Risposta di Manager, il giorno 10 lug 2023
Hello Matthew, I sincerely apologize for your experience; this is not the impression we want to leave our valued guests with. Thank you for bringing to our attention the smoke odor in your room, with your feedback we can deep clean and return the freshness of our accommodations. We are sorry there was not a solution during your stay, please bring this matter to our attention in real-time so we may address it promptly for you. We hope you will give us another chance to provide you with a superior experience the next time your travels bring you back to the area.
10/10 Eccellente
Betty
8 lug 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The hotel was in process of remodeling so of hotel was in a mess. Breakfast was adequate and bed was comfortable. I would like to praise Samantha who works at desk and went out of her way to make our stay good even though thinks we’re a mess.
Betty
Soggiorno di 10 notti a giugno 2023
Risposta di Manager, il giorno 9 lug 2023
Hello Betty,Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our bed and comments about our breakfast. We hope you'll return someday to see how we are continuously improving in order to better serve our guests.
6/10 Soddisfacente
James
Viaggio di lavoro
2 lug 2023
Mi è piaciuto: Pulizia
The staff was friendly and helpful although the place was under construction there was no remote in the room no coffee no amenities it looks like it will be really nice when they're done but the prices got higher with every day which is not understandable while there under construction
James
Soggiorno di 5 notti a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello James, I am sorry to hear that you did not enjoy your stay with us. We value your feedback and suggestions for improvement as these comments help us to improve the guest experience at our hotel. Please accept our apologies for the lack of hospitality you experienced this is not the impression we want to leave our valued guests. I do thank you for bringing this matter to our attention and I assure you that we are correcting this issue for an improved experience in future visits.
2/10 Terribile
Tim
24 giu 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property is under complete renovation. Construction is ongoing. Untaped drywall in foyer - breakfast area - hallways - rooms, etc. One single light in room (Not near bed). Torn, shredded curtains in room. Construction paper taped to floor at entrance, foyer, elevator entrance, etc.
Tim
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 27 giu 2023
Hello Tim,We appreciate the comments, especially with regards to your opinion of our bed and comments about our elevator. We hope to see you again and that you will be truly impressed with our continued improvements.
6/10 Soddisfacente
Dawn, Independence
Viaggio con la famiglia
21 giu 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Motel was going though construction
Dawn
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 22 giu 2023
Hello Dawn, We value your feedback and as we transition through the renovation process, comments like yours will help us to grow and improve. I am very sorry to hear of the miscommunication and inconveniences that you experienced in this regard. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.
6/10 Soddisfacente
Michael
Viaggio di coppia
15 giu 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Area did not feel safe. Too far off the interstate.
Michael
Soggiorno di 1 notte a giugno 2023
Risposta di Manager, il giorno 17 giu 2023
Hello Michael,On behalf of our entire staff, we thank you for your business and for your comments regarding our area. Your voice is very valuable to us and we hope you will return on your next travels.
6/10 Soddisfacente
Greg
13 giu 2023
Greg
Soggiorno di 2 notti a giugno 2023
Risposta di Manager, il giorno 4 lug 2023
Hello Greg, Thank you for sharing this rating, and we welcome you to visit us again anytime.
2/10 Terribile
Janet
Viaggio con la famiglia
27 mag 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They were doing improvements and so everything was a mess! No pool. Had to wait 15 min for someone to wait on me. I finally called the number and the help came from Outback.
Janet
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 30 mag 2023
Hello Janet, We take all reports of lacking service and issues with amenities and accommodations seriously, particularly those that you have raised. Your voice is very important to us and we are continuously striving to improve upon the guest experience. We hope you'll return someday to see how we're improving.
8/10 Buono
Andy
Viaggio di coppia, Viaggio di lavoro
26 mag 2023
Mi è piaciuto: Pulizia
Rooms were clean. Coffee was really weak, pancake machine didn't work very well (no waffles :-(), circuit breaker kept triggering for the pancake machine and toaster. No fruit!!
Andy
Soggiorno di 2 notti a maggio 2023
Risposta di Manager, il giorno 27 mag 2023
Hello Andy,We can't thank you enough for sharing your feedback so that we can continue to improve upon our service and hospitality. We appreciate the comments regarding our hotel. I hope that we will impress you with exemplary service during future visits.
10/10 Eccellente
diane
Viaggio con la famiglia
23 mag 2023
Mi è piaciuto: Personale e servizio
Close to culvers
diane
Soggiorno di 1 notte a maggio 2023
Risposta di Manager, il giorno 30 mag 2023
HI Diane,Thank you for the wonderful review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you again for choosing to be a guest with us. We look forward to your next stay.