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Recensioni per Sandals Barbados - ALL INCLUSIVE Couples Only

5 out of 5
Sandals Barbados - ALL INCLUSIVE Couples Only
Dover, Maxwell, Christ Church

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 71 su 165 recensioni" "
Valutazione di 8 - Buono. 49 su 165 recensioni" "
Valutazione di 6 - Soddisfacente. 25 su 165 recensioni" "
Valutazione di 4 - Scarso. 11 su 165 recensioni" "
Valutazione di 2 - Terribile. 9 su 165 recensioni" "

8,8/10

Pulizia

8,2/10

Personale e servizio

8,4/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Great grounds and facilities, very good food and beautiful beach and pools. Service is quite inconsistent, usually slow (up to two hours for a dish) and unprofessional.
Soggiorno di 9 notti a dicembre 2019
Risposta di Hugo Perez, il giorno 7 gen 2020
Good Day Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Kind regards

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Costoso ma di alto lovello
I servizi sono forniti senza risparmio ed essendo un all inclusive li forniscono senza assillare il cliente con richieste di tessere o altro. Vi sono una decina di ristoranti e bar alcuni di alto livello e quasi tutti usufruibili senza prenotazione. Pur essendo grande risulta un po' affollato. Molto valido
Soggiorno di 7 notti a marzo 2018

8/10 Buono

Max, Milano

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
catena molto famosa per gli hotel ai caraibi
famoso ed eccellente nei servizi anche se il cibo non è eccezionale.La location è sulla south coast e quindi il mare è sempre mosso per cui entrare in acqua è consigliabile solo se se si sa nuotare.

8/10 Buono

Marsha

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Access to both resorts with a number of pools to choose from! Great night entertainment and warm staff like Krischan! I was very disappointed in a big resort having no coconut water readily available to guests in a tropical island. Overall experience was enjoyable
Soggiorno di 3 notti ad aprile 2024
Risposta di Sara, il giorno 26 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Marsha

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Exceptional grounds, gardens vegetation, lots of eating options, beautiful pools, swim up bar and rooftop eternity pools, beaches, patio bathtubs, rooms were nice and comfortable, all inclusive! Very nice overall, however I would like to have seen a more cultural diversity of entertainment, I. e, Barbados “Basian” art and dance. Recommend, Yes!
Soggiorno di 5 notti ad aprile 2024
Risposta di sara, il giorno 26 apr 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Kathleen

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was great. The wait staff were polite but some staff appeared somewhat bored and some staff were difficult to understand as they were mumbling. The housekeeping did a good job of cleaning the room but were not always consistent ie one day our room did not get cleaned until evening. Getting towels replaced automatically was an issue but housekeeping were willing to deliver towels upon request.
Soggiorno di 7 notti ad aprile 2024
Risposta di HP, il giorno 21 apr 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Buono

Christine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024
Risposta di HP, il giorno 26 mar 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Cassandra L

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property is designed for an older crowd. 40 age group. The staff was just okay not terrible but not great. Butler service was pointless. Dinners close too early. For an all inclusive resort the room service is only available if you upgrade your room and even if you do the room service stops at 11 unless you have a butler room. God forbid you call and need water since they forgot to fill the complimentary mini fridge the entire stay. Food is a 10 though even though the Sushi place serve us raw chicken in our spring rolls. Bars try to close up hours before their scheduled time and make you feel as if you are disturbing them to ask for a drink. Couples massages were amazing. 1 out of 5 days the DJ at the main pool was on point. There’s not a lot of shows or activities. Like I said it’s designed for those who wake up at 7am on vacation and eat dinner at 5pm. No clubs or parties or entertainment on property. Pools are jacuzzis are 24 hours but they shut off all the lights and shut down all bars to deter you from going including underwater safety lights. Plenty of food options and walk up snack places. Pizza shop was amazing. Not somewhere we would return to but it’s a stamp in the passport.
Soggiorno di 4 notti a gennaio 2024
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

2/10 Terribile

Maria

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 4 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Buono

Gina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di HP, il giorno 9 gen 2024
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

2/10 Terribile

Karmen

Soggiorno di 4 notti a settembre 2023
Risposta di HP, il giorno 27 feb 2024
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

6/10 Soddisfacente

Colin

Mi è piaciuto: Pulizia
Good beach and pools, but not much else.
This was not a luxury experience. Overall, quite poor value for money. Very nice grounds, pools and beach. The food was very mediocre, no great meals. The hotel infrastructure has no spare capacity--restaurants are full and you must reserve and sun chairs are impossible to find after 8am. The only point of the butler service is to help you reserve chairs early in the morning. Otherwise, I found my interactions with them kind of exhausting. The staff were generally nice and helpful, but it is a slower paced Caribbean vibe so be patient. I imagine they have a lot of turnover and have to train new staff every week.
Soggiorno di 3 notti a novembre 2023
Risposta di HP, il giorno 11 dic 2023
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive to create the best experience for our guests and want to apologize for any inconvenience.

8/10 Buono

Daniel

Soggiorno di 3 notti a settembre 2023
Risposta di HP, il giorno 7 set 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Daniel

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
The resort is beautiful, the food is excellent & varied but the jewel in the crown is without a doubt the staff. Everybody is friendly beyond belief, helpful and just plain fun. Special mention needs to go to: Makayla of the donut shop with whom we had a wonderful chat sitting outside during a lull in business. Ryan, Ken and Tory at the dive shack who made my first dives after many years worry free. Maxwell of maintenance who dropped everything he was doing to help us with our room door that locked us out. Rhea of the Cafe de Paris who was a picture of efficiency, making crêpes, dispensing pastries, coffees & ice cream nonstop, always agreeable, never flustered. Thanks to all!
Soggiorno di 7 notti ad agosto 2023
Risposta di HP, il giorno 16 ago 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Harrinarine

Soggiorno di 5 notti a giugno 2023
Risposta di HP, il giorno 6 lug 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Russell

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it.
Soggiorno di 7 notti a maggio 2023
Risposta di HP, il giorno 5 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Hotel is beautiful, staff is friendly (if you don't ask any questions), food is good. Service could be much better for the hotel of that level and price. Bar should have a little more choices.
Soggiorno di 7 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Chandraker

Soggiorno di 3 notti a maggio 2023
Risposta di HP, il giorno 12 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Kelly

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Several things didn’t go as planned. The staff was rude a couple of times. The beverages were not always stocked. Had to hunt for outdoor towels almost every day.
Soggiorno di 5 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Terry

Soggiorno di 3 notti a maggio 2023
Risposta di HP, il giorno 1 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Our first time at a Sandals resort, and it was fabulous. Plenty of excellent restaurants to choose from for dining, multiple pools with plenty of sunbeds, and a lovely beach area. Jamisha from the wedding team was fantastic and made the whole process of a destination wedding very easy. Highly recommended.
Soggiorno di 14 notti ad aprile 2023
Risposta di HP, il giorno 1 mag 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Michael, Pleasant Hill

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a great resort! Read some negative reviews, but we had the best time. Yes, things move slower, but you’re on vacation. Sit back and enjoy this beautiful resort!
Soggiorno di 5 notti a marzo 2023
Risposta di HP, il giorno 20 mar 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

Sam

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Overpriced in comparison with other similar properties.
Soggiorno di 7 notti a marzo 2023
Risposta di HP, il giorno 15 mar 2023
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive to create the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

10/10 Eccellente

Hector

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect experience. Thank you to all the staff!
Soggiorno di 4 notti a febbraio 2023
Risposta di HP, il giorno 27 feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Sarah

Viaggio di coppia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Staff was amazing. Felt very safe and welcome. If I had a negative, it would be the on site shopping....would of like to of seen more variety of things to buy for children.
Soggiorno di 7 notti a febbraio 2023
Risposta di HP, il giorno 22 feb 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

4/10 Scarso

Paul

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
GREAT DISAPPOITMENT!!
Limited by Hotels.com word limit on reviews - I had an essay ready on how bad this place is! I’d just say it’s so bad for the price you pay. Don’t go!! No good service or food or drink. Total waste of money!!!
Soggiorno di 3 notti a febbraio 2023
Risposta di HP, il giorno 10 feb 2023
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay.

8/10 Buono

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful place. Clean and friendly staff.
Risposta di HP, il giorno 9 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Joycelyn

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was friendly and reliable. I really appreciate Simone, Natasha, Patricia, James, Tunishia, and so many others were very helpful in showing us around and just making sure that we were accommodated during our stay.
Soggiorno di 4 notti a dicembre 2022
Risposta di HP, il giorno 5 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Kimberly

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We loved the swim up rooms! The grounds were beautiful as well!
Risposta di HP, il giorno 3 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

10/10 Eccellente

Allison

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff is the most unique thing about this property. Second to them is the variety of amenities, you are never bored. Although the Spa is an additional cost, I recommend you try at least one service with them. We hope to go back some day.
Soggiorno di 5 notti a ottobre 2022
Risposta di Hugo Perez, il giorno 1 nov 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

8/10 Buono

Jason

Soggiorno di 7 notti a ottobre 2022
Risposta di HP, il giorno 5 giu 2023
Thank you for your feedback! We strive to create the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

8/10 Buono

SIMONE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sandals was amazing, loved the ambiance, food, amenities and entertainment. Truly a relaxing and carefree hotel.
Soggiorno di 4 notti ad agosto 2022
Risposta di Hugo Perez, il giorno 23 ago 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon.Best regards

10/10 Eccellente

Hatherlee, Ludowici

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stunning resort. Friendly staff. Bartender Sherika and waitress shanicia made it that more memorable and enjoyable by providing excellent customer service. Thank you so much
Soggiorno di 3 notti ad agosto 2022
Risposta di HP, il giorno 3 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

6/10 Soddisfacente

Lisa

Soggiorno di 6 notti a luglio 2022
Risposta di HP, il giorno 3 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

8/10 Buono

Sergio

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All around very enjoyable experience, a great place to relax, and pleasant staff. Covid rules a little confusing
Soggiorno di 6 notti a luglio 2022
Risposta di Hugo Perez, il giorno 26 lug 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Buono

Christopher

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sandals Barbados offers just the amount of quiet needed for a relaxing vacation. The room was clean, but not spectacular in terms of pure extravagance (noisy ceiling fan, issues with daily towel replacement, showing a bit of wear) and fell short of what we experienced at the La Toc Sandals in St. Lucia. We loved the quiet of the European pool. Service was okay for the most part but again lacked the energy and attentiveness of a past Sandals trip. That being said, some individuals merit acknowledgement including the shuttle driver Courtney, the young lady who works the bar at the front entrance nightly, and Shamya, our fabulous waitress at the Greenhouse restaurant. Food from Butch's Chophouse, Kimonos, Bombay, Potofino's and The Greenhouse was excellent. The same cannot be said for Neptune's unfortunately, as it was just average. Overall, a fine relaxing vacation, but a bit short of our expectations for a five star resort.
Soggiorno di 7 notti a luglio 2022
Risposta di Hugo Perez, il giorno 15 lug 2022
Thank you for your feedback! Please know we will work hard to fix any issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

8/10 Buono

Kristen Jeanne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a luglio 2022
Risposta di HP, il giorno 3 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terribile

Ruben

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Services is horrible they take until 2 hours to service the food , the pool service don't exist and they have dirty our room without service 2 times i want to say that for the price that i paid is horrible
Soggiorno di 5 notti a giugno 2022
Risposta di Hugo Perez, il giorno 14 giu 2022
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Eccellente

Byron

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property was beautiful. The food was delicious. We ate in most all the restaurants and had not one complaint. The staff was by far the friendliest of a lot of other place’s we’ve been. I am looking forward to trying other Sandals resorts.
Soggiorno di 7 notti a maggio 2022
Risposta di Hugo Perez, il giorno 16 mag 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

6/10 Soddisfacente

Lynne

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Property was lovely, some good amenities, rooms just ok. Rooms were not cleaned during our stay, beds were made and towels refreshed, mini bar serviced on occasion but that’s it. Sinks, tubs not cleaned during our entire stay. Asked for 3 days for face cloths and hand towels before receiving. With the exception of a few lovely and helpful staff members, service was slow and truculent. We were Club service members and every time we went into the Club Lounge we encountered apathy and attitude, and were made to feel like our asks were putting out the team, for things like dinner reservations, check out clarification, etc (save the last time we went in, for check out - which took forever but the associate was at least helpful - after refusing to check us out initially). Service in restaurants, with a few exceptions, was same. Staff seem disengaged and bothered by guests. In La Parisienne we had a sweet breakfast server who got our order wrong 4 times. We actually were willing to play along and continue to repeat our order because she was one of the few pleasant servers. I also know we are coming out of a pandemic and supply chain issues are abound, but food was mediocre at best, and claims of premium liquor (in mini bars, available throughout the resort for a club members) were just untrue and when we tried to order bottles of wine (at our additional expense) from the wine list, all three options were unavailable. Very disappointed and will not return to Sandals.
Soggiorno di 7 notti a marzo 2022
Risposta di Hugo Perez, il giorno 4 apr 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Buono

Sidney

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Gorgeous property, amazingly friendly staff, and food offering was high quality. The only negative was they didn’t have a customer experience plan for when a bunch of us arrived and our rooms weren’t ready. No worries on the room not ready, just let us go enjoy the property. So the first hour or so wasn’t great, but then the week was tremendous thereafter.
Soggiorno di 6 notti a marzo 2022
Risposta di Hugo Perez, il giorno 1 apr 2022
Thank you for your feedback! Please know we will work hard to fix the issues presented to you. We strive in creating the best experience for our guests and are glad you have enjoyed your stay overall. Best regards

6/10 Soddisfacente

Wolfgang

Viaggio di coppia
Mi è piaciuto: Servizi
Sehr große Anlage mit 2 All Inklusive Hotels und 20 Restaurants, welche gutes Abendessen bieten. Frühstück ist überall gleich eintönig. Missstände, wie in den Treppenhäusern lagert Müll und Extra Gebühren für Tauchen, welches inklusive sein soll, wurden dem Management angezeigt. Man wollte sich kümmern. OK, haben nur nicht gesagt bis wann. Also nicht bis zu unserer Abreise.
Soggiorno di 7 notti a marzo 2022
Risposta di Hugo Perez, il giorno 29 mar 2022
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

8/10 Buono

Erika, Washington

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi
Great time with amazing food.
Soggiorno di 4 notti a febbraio 2022
Risposta di Hugo Perez, il giorno 22 feb 2022
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay and hope to have you back with us soon. Best regards

10/10 Eccellente

Jeff

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 7 notti a gennaio 2022
Risposta di HP, il giorno 3 gen 2023
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

4/10 Scarso

Karen

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
the service was horrible we had to wait hours on food everyday... the front desk never answered and it was hard to contact anyone via phone from your room...The servers wasn't friendly at all in the restaurants and it was the worst experience I had... This hotel is way overrated an I will not be going back here again...
Soggiorno di 4 notti a novembre 2021
Risposta di Hugo Perez, il giorno 23 nov 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

6/10 Soddisfacente

Keith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beach and ocean are great. Spending a vacation lining up for everything is offensive. Supply chain issues are evident some days no water or something else Everything is very slow and inefficient.
Soggiorno di 6 notti a novembre 2021
Risposta di Hugo Perez, il giorno 15 nov 2021
Thank you for your feedback. Please know we will work hard to fix the issues presented to you during your stay. We strive in creating the best experience for our guests and want to apologize for any inconvenience. Kind regards

6/10 Soddisfacente

Fiona-Mae

Viaggio di coppia
Non mi è piaciuto: Personale e servizio
The staff at the concierge were rude and inattentive. Whenever we called the front desk, we often did not get through. It took us 2 hours past check in time to get our room. We heard from multiple people at the resort how unhappy they were with the service. On the other hand, we loved our room. We chose the room with the soaking tub and swim-up pool. Thank goodness for the room and the all inclusive benefits which made our experience at this Sandals resort enjoyable.
Soggiorno di 5 notti a ottobre 2021
Risposta di Hugo Perez, il giorno 21 ott 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terribile

CLAIRE

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Don't book this hotel!
Arrived at reception where they had no record of our booking. Waited three hours before this was resolved then we had a multitude of problems for the 4 nights we stayed. No sunbeds available unless you get up at 6.30am to claim one. No towels available. Issues with getting into restaurants and not only the bookable ones. Extremely rude staff especially the barmaid Cathy at the courtyard bar, the hostess at Bombay and the hostess at Schooners. So much so that we actually couldn't believe it. Some staff are helpful but others shouldn't be working in the hospitality industry. Will never return and will tell everyone i speak to don't ever go to a Sandals resort. Glad we were only there for 4 nights. Some people we spoke to where there for 10 nights and were so upset
Soggiorno di 4 notti a settembre 2021
Risposta di Hugo Perez, il giorno 1 ott 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards

10/10 Eccellente

Lashan

Viaggio di gruppo, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Positives-Friendly & helpful staff. Clean & well maintained property. Food-ALL DELICIOUS Negative-hard to get beach & pool chairs. IMPOSSIBLE to get specialty Restaruant reservations.
Soggiorno di 5 notti a settembre 2021
Risposta di Hugo Perez, il giorno 23 set 2021
Thank you for your feedback! We strive in creating the best experience for our guests and are glad you have enjoyed your stay. Kind regards

2/10 Terribile

Patrick

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
A 5 star resort with 2 star (at best) service. 1st time Sandals guests, decided to treat ourselves to 3 nights for birthday celebrations & 4th wedding anniversary. On arrival, no welcome drinks, no acknowledgment of our celebrations, (or throughout the rest of our stay for that matter). We were quarantined for our first night (although fully vaccinated & negative tested), we did not receive room service as offered, no food or drink (other than mini bar). So from 5pm through 7am the next morning, we didn’t eat and we hadn’t eaten since breakfast on morning of travel due to flight times etc. Reception staff extremely unhelpful, no accountability, no management and no resolution or effort to make up for the terrible treatment and service, even though we were assured (3 times) that the ‘incident’ would be investigated. Which it wasn’t. We witnessed other couples complaining at reception too, so not just us! Vegetarian food was served with shrimp, even though expressly ordered as vegetarian, chef thought it was ok to pick out the shrimp and reserve cold..as if we wouldn’t be able to tell. Tennis lesson booked with a pro, but cancelled the night before with no explanation. Basically, if you want to have a great time in Barbados, don’t stay here, stay somewhere cheaper & go support local restaurants, where the service is way better, people much nicer and appreciate your custom.
Soggiorno di 3 notti ad agosto 2021
Risposta di Hugo Perez, il giorno 30 ago 2021
Our deepest and most sincere apologies for your experience during your stay. We at Sandals, strive in creating the best experience for our guests and find this unacceptable. Please know we will work hard to fix the issues presented to you during your stay. Kind regards