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Recensioni per Chill Pepper Boutique Hotel

3.5 out of 5
Chill Pepper Boutique Hotel
8 Ripple Crescent, Riverside Park, Mbombela, Mpumalanga

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 29 su 57 recensioni" "
Valutazione di 8 - Buono. 19 su 57 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 57 recensioni" "
Valutazione di 4 - Scarso. 1 su 57 recensioni" "
Valutazione di 2 - Terribile. 1 su 57 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

10/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sibusiso P.S.

Soggiorno di 1 notte a febbraio 2024
Risposta di Charmza, il giorno 13 feb 2024
Good dayThank you for the fabulous review, we look forward to hosting you in the future.RegardsCharmaine Kruger

8/10 Buono

Bubu

Soggiorno di 1 notte a settembre 2023
Risposta di Charmza, il giorno 23 set 2023
Good dayThank you for the review, we are pleased you enjoyed your stay with us, and we look forward to hosting you in the future. Please do bring your family and friends with you.RegardsCharmaine Kruger

10/10 Eccellente

C

Soggiorno di 1 notte ad agosto 2023
Risposta di Charmza, il giorno 21 ago 2023
Good dayThank you for the lovely review, we look forward to having you stay with us in the near future.RegardsCharmaine

10/10 Eccellente

TMD

Soggiorno di 2 notti ad agosto 2022
Risposta di Charmza, il giorno 17 ago 2022
Good day Thank you for the wonderful review, we hope to see you in the future. Regards Charmaine

8/10 Buono

Balene

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a giugno 2022
Risposta di Charmza, il giorno 28 giu 2022
Good day Balene Thank you for the review, we appreciate it. We are pleased you enjoyed your stay with us and we look forward to hosting you in the future. Regards Charmaine Kruger

8/10 Buono

STEFANUTTI

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2021
Risposta di Charms, il giorno 28 lug 2021
Good day Thank you for the review we enjoy hearing from our guests. We are pleased you enjoyed your stay with us and we hope to see you in the future. Regards Charmaine Kruger

2/10 Terribile

Clementine

Soggiorno di 2 notti a maggio 2021
Risposta di Charms, il giorno 24 mag 2021
Good day Thanks you for the review. Our check out time is 10am however we can extend that to 12h00 but our check in time is 14h00 and we want to afford the same priority to all our guests. Regards Charmaine Kruger

8/10 Buono

Heidi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2020
Risposta di Charms, il giorno 9 set 2020
Good day We are pleased you enjoyed your stay with us and we hope to see you again. Kind Regards Charmaine Kruger

10/10 Eccellente

Alfonso

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
Soggiorno di 1 notte a luglio 2020
Risposta di Charms, il giorno 7 ago 2020
Good day Thank you for the positive feedback, we are pleased you had such an amazing stay with us and we hope to see you again. Kind Regards Charmaine Kruger

10/10 Eccellente

Sherence

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
It was awesome
Soggiorno di 1 notte a febbraio 2020
Risposta di Charmza, il giorno 27 feb 2020
Good day Thank you for the feedback. We are pleased you had such a awesome stay with us and we hope to see you again. Kind Regards Charmaine Kruger

10/10 Eccellente

Mohammed

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It was a good experience however the TV quality was extremely poor
Soggiorno di 2 notti a ottobre 2019
Risposta di Charmza, il giorno 4 nov 2019
Good day Thank you for the feedback it helps us to make improvements where necessary. We are pleased you enjoyed your stay with us and we look forward to hosting you again. We unfortunately were having problems with our TV quality due to unforeseen circumstances which has been resolved. Kind Regards Charmaine Kruger

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Wir waren rundum zufrieden, kleiner Minuspunkt die Beschränkung des freien WLAN auf 500 MB.
Soggiorno di 1 notte a settembre 2019
Risposta di Charmza, il giorno 30 set 2019
Good day Thank you for the positive feedback it is appreciated. We are pleased you enjoyed your stay with us and we look forward to hosting you in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sham
Disappointing. The hotel has no intercom.
Soggiorno di 1 notte a luglio 2019
Risposta di Charmza, il giorno 15 lug 2019
Good day Thank you for the feedback we enjoy hearing from our guests, however we do have a intercom connected to reception to open the gate. Kind Regards Charmaine Kruger

8/10 Buono

Wright

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a giugno 2019
Risposta di Charmza, il giorno 28 giu 2019
Good day We are pleased you enjoyed your stay with us and we look forward to hosting you again. Kind Regards Charmaine Kruger

10/10 Eccellente

Jacks

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
中心部からは離れているが、レンタカーで移動する分には不便は感じなかった。価格帯も丁度良い。一点、WiFiが一階でしか入らないのが旅行者によっては致命的になるかもしれない。
Soggiorno di 1 notte a dicembre 2018
Risposta di Charms, il giorno 9 gen 2019
Good day Thank you for your feedback it is appreciated. We are glad you enjoyed your stay with us and we look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

8/10 Buono

Sergio

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is a very clean accommodation. Friendly staff vey conviniente and strategic for accessing the key locations in Nelspruit
Soggiorno di 1 notte a novembre 2018
Risposta di Charmza, il giorno 3 dic 2018
Good day Thank you the feedback it is appreciated. We are pleased you enjoyed your stay with us and we hope to see you again in the future. Kind Regards Charmaine Kruger

8/10 Buono

Viaggiatore verificato

Soggiorno di 2 notti a ottobre 2018
Risposta di Charmza, il giorno 29 ott 2018
Good day We are pleased you enjoyed your stay with us and we look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Value for money
That was the first seeing a picture on the web site,and finding the real thing like on the website,that staff was so professional,food was Devine,rooms,crispy fresh and spotless,everyone went out of the way to please you,We felt like the only guest at the hotel,it was home away from home.
Soggiorno di 2 notti a ottobre 2018
Risposta di Charmza, il giorno 15 ott 2018
Good day Thank you for the feedback, it makes us very proud of our staff that they made you feel at home. Our aim is to make sure our guests have a wonderful experience and do feel at home. We look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2018
Risposta di Charmza, il giorno 11 ott 2018
Good day We are pleased you enjoyed your stay with us and we look forward to having you stay withy us in the future. Kind Regards Charmaine Kruger

8/10 Buono

Jay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very stylish and nice with excellent staff. A little noisy from highway and sounds from the libby level bar and adjacent seating.
Soggiorno di 1 notte a ottobre 2018
Risposta di Charmza, il giorno 12 ott 2018
Good day Thank you for the feedback it is appreciated. We are pleased you enjoyed your stay with us and we look forward to having you stay with us in the future. Kind Regards Charmaine

8/10 Buono

Jay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very modern, happening and nice with friendly and helpful staff. Right on a busy highway but still somehow hard to get to. And a little noisy but totally tolerable. Priced very fairly, including the good food.
Soggiorno di 1 notte a ottobre 2018
Risposta di Charmza, il giorno 4 ott 2018
Good day Thank you for the feedback we enjoy hearing from our guests. We are very glad you enjoyed your stay with us and we look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

ANTHONY

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome place
Is very seldom that you go to a hotel and its 100% the way is on the online pictures. Please keep it that way.The staff is very professional and helpful.
Soggiorno di 2 notti a settembre 2018
Risposta di Charms, il giorno 25 set 2018
Good day Thank you for the feedback we enjoy hearing from our guests. We will ensure we remain the same and there will be no difference between the hotel and the online pictures. We look forward to the future and making improvements. Kind Regards Charmaine

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
You could hear the vent making noise in our room, the manager was exceptional and went out of his way to show us the other rooms available for the night, he managed to get the same room type, unfortunately the room smelt like fresh paint and there was a festival that night, you could hear people walking in and making noise till early morning. The windows should be soundproof. I had to check out at 6.30 am and the staff at breakfast were so friendly they made me a take away box with fruits, toast juices etc It’s was really nice of them. Overall, the manager was really helpfull and the staff 5 stars.
Soggiorno di 1 notte a luglio 2018
Risposta di Charmza, il giorno 6 ago 2018
Good day Thank you for the feedback we enjoy hearing from our guests. I am pleased to hear the Manager on duty assisted you and that they also assisted you in the morning with your breakfast pack. We hope to see you again. Kind Regards Charmaine Kruger

10/10 Eccellente

Lizette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very comfortable and clean. Lovely breakfast and friendly staff :)
Soggiorno di 2 notti a luglio 2018
Risposta di Charmza, il giorno 25 lug 2018
Good day Thank you for the feedback, it is appreciated. We are pleased you enjoyed your stay with us and we look forward to hosting you in the future. Kind Regards Charmaine kruger

6/10 Soddisfacente

Carlos, Maputo

Non mi è piaciuto: Personale e servizio e comfort della camera
Stressful check-in
Staff not well prepared to deal with overbooking situations . The overbooking became my problem to solve and accommodate. After a long road trip an arrogant receptionist is something that can frustrate anyone’s vacation .
Soggiorno di 1 notte a luglio 2018
Risposta di Charms, il giorno 9 lug 2018
Good day We apologise for the unfortunate check in and the matter will be referred to higher management. We do hope that you enjoyed your stay with us. Kind Regards Charmaine Kruger

10/10 Eccellente

Charl

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great!!
Soggiorno di 1 notte a giugno 2018
Risposta di Charms, il giorno 20 giu 2018
Good day Thank you for your feedback it is appreciated. We are overjoyed you had such a great time at our hotel and we look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Salihah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amazing
In the middle of the night we could heat a woman screaming and laughing on top of her voice which was disturbing our sleep, but other than that our stay was exceptional!
Soggiorno di 1 notte a giugno 2018
Risposta di Charmza, il giorno 25 lug 2018
Good day Thank you for your feedback, we enjoy hearing from our guests. We do apologise for the disruption you experienced during the night, but we are pleased you found your stay with us to be exceptional. We look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a maggio 2018
Risposta di Charms, il giorno 17 mag 2018
Good day We are pleased you enjoyed your stay with us and we look forward to hosting you in the future. Kind Regards Charmaine Kruger

8/10 Buono

Susan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di Charmza, il giorno 10 mag 2018
Good day Thank you for the feedback. We are pleased you enjoyed your stay with us and look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

heaven on earth, nelspruit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
heaven on earth
home away from home, the place is quiet and peaceful.its like heaven if theres one
Risposta di Charms, il giorno 24 apr 2018
Good day Thank you for the feedback. We are overjoyed you had such a wonderful time with us at Chill Pepper Boutique Hotel. We look forward to having you stay with us in the future. Kind Regards Charmaine Kruger

8/10 Buono

A S VAN DER

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2017
Good day Thank you for your feedback, it is appreciated. We are pleased to hear you enjoyed your stay with us and we look forward to hosting you again in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Alta

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2017
Good day Alta Thank you for the feedback it is appreciated and we like to hear from our guests. We are pleased that you enjoyed your stay with us and we look forward to hosting you in the future at Chill Pepper Boutique Hotel. Kind Regards Charmaine Kruger

10/10 Eccellente

Nigel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Unexpectedly amazing!
Had an amazing stay at this contemporary, very conveniently located hotel. Rooms were functional, modern and very clean. Overall excellent stay!
Soggiorno di 2 notti a settembre 2017
Good day Nigel Thanks for the feedback. We are pleased to hear you enjoyed your stay at Chill Pepper Boutique Hotel, we strive to make our guests feel at home. We look forward to hosting you in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

PATRICIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Boutique hotel
Foi apenas um pernoite já que estávamos de passagem , mas ótima escolha. Fácil acesso , ao lado da rodovia com um ótimo shopping em frente, Todo o lobby e o quarto muito bem decorado, Único ponto negativo é o restaurante, não recomendo.
Soggiorno di 1 notte a settembre 2017
Good day Patricia Thank you for your feedback. We are pleased to hear you enjoyed your stay with us and we look forward to having you stay with us in the future. We will be giving training in our restaurant. Kind Regards Charmaine Kruger

8/10 Buono

Phumzile

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
It was an awesome hotel will do it again lovely hotel
Soggiorno di 4 notti a settembre 2017
Good day Phumzile Thank you for your feedback, we are overjoyed to hear you had such a wonderful time and will be coming back to Chill Pepper Boutique Hotel. We look forward to hosting you again in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Bhekie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Fantastic stay.
wonderful place although the receptionist could not find my online booking but handled the case in a very professional way.we had to wait for a couple of minutes.The place is new and fantastic.
Soggiorno di 1 notte ad agosto 2017
Good day Thank you for your feedback, we enjoy hearing from our guests. Our hotel is only a year old and we want our guests to feel at home. We look forward to hosting you again in the future. Kind Regards Charmaine Kruger

10/10 Eccellente

Antonio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Place to stay at
Great hotel. Friendly staff!!! Clean rooms. Great atmosphere and awesome service. Food was also great!
Soggiorno di 2 notti ad agosto 2017
Good day Thank you for your feedback on your stay with us, it is greatly appreciated. We are very pleased to hear you enjoyed your stay with us and we look forward to hosting you again. Kind Regards Charmaine Kruger

10/10 Eccellente

amos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy
Very pleasant staff. Customer service is felt through the staffs actions and attitude. Rooms are sufficiently spacious with enough storage facility. Has an independent safe in the room. Dual basins and a good size shower.
Soggiorno di 4 notti ad agosto 2017
Good day Amos Thank you for your feedback on Chill Pepper Boutique Hotel. We are delighted to hear you enjoyed your stay with us and that our hotel was to your liking. We look forward to hosting you in the future. Kind Regards Charmaine Kruger

8/10 Buono

Anita

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Boutique Hotel in Nelspruit
We found this boutique hotel when we searched for accommodation for the Innibos festival. The hotel is clean an neat but the acoustic bothered me a bit, it can be a bit noisy. Breakfast was nice. Overall quite good experience.
Soggiorno di 4 notti a luglio 2017
Good day We do apologise for the noise and it will be addressed with the relevant department. However we would like to thank you for staying at our hotel and hope to see you soon. Kind Regards Charmaine Kruger

8/10 Buono

Vanessa Geoffrey

Mi è piaciuto: Pulizia e personale e servizio
New clean hotel with most facilities.
Would be nice to have at least 1 duck/feather pillow on each bed. The sponge type pillows are rather hard and knobbly, not a nice soft pillow. Beds are good, and the overall room was clean and adequate. What was noticeable was that without carpets or scatter rugs and the absence of curtaining materials, the room echoed and had a very tinny sound/feeling to it. I know that carpets and rugs have to be cleaned regularly and that one is trying to avoid those costs, but it does make a difference to overall ambiance of the room. One last note was that the door of the room next to ours kept tripping an alarm throughout the night. I would get up and pull it tightly closed but the wind or if another adjoining door was opened by another guest, the alarm sounded each time.- quite annoying. Breakfast was basic, self service, "Road Lodge style", and not conducive of a 4 Star Hotel, in our eyes.
Soggiorno di 1 notte a giugno 2017
Dear Vanessa Thank you for the feedback off your recent stay at Chill Pepper Hotel. I have given your suggestion to the relevant department and there will deal with the matter effectively. We are currently working on the doors alarm, to avoid them going off every time. We would love to host you at the hotel again. Kind Regards, Tracy Nkosi

10/10 Eccellente

Sphiwe

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable and classy accomodation!
Comfortable and classy accomodation!
Soggiorno di 2 notti a giugno 2017
Dear Sphiwe Thank you for the feedback regarding your stay with Chill Pepper Hotel. We are very happy to hear you enjoyed your stay with us, and look forward to hearing from you soon. Kind Regards, Tracy Nkosi

8/10 Buono

Gerald

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Comfortable Boutique Hotel
Very clean, chic and comfortable hotel. Modern design with a good interaction with the outside in one half of the building. Service in the restaurant needs to improve a notch - took forever to get the bill at the end of dinner and system is not linked to the reception...not possible to charge consumption to your room and settle on checking out. WiFi coverage in the rooms was either slow or non-existent. But I would still recommend it and go back as these items can be resolved easily.
Dear Gerald Thank you for feedback regarding your recent stay at Chill Pepper Hotel. I am happy to hear you enjoyed your stay with us, we have worked on our WIFI signal it is now stronger. We at Chill Pepper Hotel, would love to host you at the hotel again soon. Regards, Tracy Nkosi

10/10 Eccellente

Calvin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent
Excellent place to stay in
Dear Calvin Thank you for the review on your stay with Chill Pepper Boutique Hotel. We look forward to welcoming you back again soon. Regards Tracy Nkosi

10/10 Eccellente

Shakeera

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I had a great experience. Lovely hotel
Dear Shakeera Thank you for the feedback regarding your stay with us at Chill Pepper Hotel. We are so happy to hear you enjoyed your stay with us. We cant wait to host you and the hotel soon again. Regards, Tracy Nkosi

10/10 Eccellente

Phomolo

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome hotel with great service. Breakfast buffet was a little on the downside as everyday they served the same types of food. Overall highly recommended.
Dear Phomolo Thank you for the feedback on your stay at Chill Pepper Boutique Hotel. The breakfast issue has been discussed with the Executive chef and we are currently working on getting more varieties. We look forward to hosting you again at the hotel. Kind Regards Charmaine Kruger

6/10 Soddisfacente

Marsea

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Really lovely, clean hotel but no phones.
The hotel was really lovely and clean. The service was excellent. Our main complaint, that effected our stay, was the lack of telephones in the rooms. We found this to be inconvenient in many ways. We had to use our own phones to call the front desk/order from room service. This may seem petty, but we arrived exhausted from many travels, my husband was ill, our phones were dead, and our charging adapter was broken. Not having a phone in the room left us feeling very isolated. Additionally, the room service and the restaurant had to be paid separately from the hotel bill, and we found that also to be inconvenient. Same applied for the spa treatments...everything was separate and we missed the convenience of putting everything on a room account and paying one bill at the end. Also, because there are no phones, when there was a problem with our food order, the chef himself came to our room to discuss it. We were impressed with his care and diligence, but it seemed very silly to us that he would have to do this. And anytime a staff member needed to talk to us, they came to the room which we found this annoying. It seems ridiculous to us to try to run a nice hotel such as this without any telephones.
Dear Marsea Thank you for your feedback of your recent stay at Chill Pepper Boutique Hotel. I do apologise for the inconvenience that you encounted, we shall escalate this matter to management. We look forward to hosting you at the hotel. Kind Regards Charmaine

8/10 Buono

Hildamara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Design, luxo e conforto, ótimo café da manhã.
Hotel moderno, design, café da manhã delicioso, ambiente moderno e agradável. Equipe um pouco atrapalhada, confundiram nossa reserva e nos deram um apartamento de casal para uma familia de 4 pessoas, e não identificaram que a reserva foi pré-paga, causando transtornos na chegada. Perto de um shopping center. Cortesia de água mineral no quarto e água saborisada no lobby, como os melhores hotéis costumam oferecer na SA.
Dear Hildamara Thank you for reviewing Chill Pepper, with your feedback we will better our service. I do apologies for the mix up off the booking, Ill will address this with the relevant department. We look forward to hosting you again at the hotel. Kind Regards, Tracy Nkosi

6/10 Soddisfacente

Lewis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Modern Design, Average Stay
We stayed here two nights on a short trip to Nelspruit, which we travel to quite often. Instead of staying at the usual B&Bs, we decided to try Chill Pepper given its location and proximity to Riverside Mall. Though the building is new and the design modern, the hotel is situated in a mostly barren strip between The Grove and Macro yet still gets a lot of highway noise, making it difficult to sleep. We ordered room service, but half the items on the menu weren't available, which the staff blamed on the fact the hotel hadn't been open that long. I'm not sure what that has to do with the ability to go to the market and buy the ingredients, but so be it. On the plus side, the staff was friendly and helpful. But with all the options in Nelspruit, this isn't a place that demands a repeat stay.
Dear Lewis Thank you for the feedback on your stay with us at Chill Pepper Hotel, our guest reviews help us improve on our services and fix problems much better. I do apologies for the inconvenience you had with your food order, I have directed your concern to our Executive Chef and he will deal with the matter so it does not happen again. We would love to see and host you once again at Chill Pepper Hotel. Kind Regards, Tracy Nkosi

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Short Stay - all OK
short overnight stay before entering Kruger- hotel is as advertised and pictured. Staff helpful.
Risposta di Tracy Nkosi, il giorno 26 mar 2017
Dear Anonymous Thank you for the review, am glad to hear you enjoyed your stay with Chill Pepper Hotel. We look forward to welcoming you to the once on your next trip to Nelspruit.

6/10 Soddisfacente

Lilantha, Maputo

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
It was a pleasing stay for 2 days with friendly and helpful staff. convenient location close to the riverside mall. breakfast can be improved in comparison the rate one would pay.
Risposta di Tracy Nkosi, il giorno 13 feb 2017
Dear Lilantha Thank you for the feedback, it really helps us improve our service. We are working our breakfast to make sure it value for money. We at Chill Pepper Hotel cant wait to see and host you again. Kind Regards