Suite, 1 letto king con divano letto, non fumatori

Recensioni per Comfort Suites McDonough Atlanta South

2.5 out of 5
Comfort Suites McDonough Atlanta South
64 Highway 81 W. at Exit 218, McDonough, GA

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 501 su 852 recensioni" "
Valutazione di 8 - Buono. 197 su 852 recensioni" "
Valutazione di 6 - Soddisfacente. 72 su 852 recensioni" "
Valutazione di 4 - Scarso. 35 su 852 recensioni" "
Valutazione di 2 - Terribile. 47 su 852 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,8/10

Servizi

9,0/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

8/10 Buono

Rosalie

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean. I had a problem with the toilet in the room and was told I would be compensated, but I am still waiting to hear from the manage. I wrote to her two weeks ago.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

George

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The entire staff was very nice
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 1 mag 2024
Hi George! Thank you for sharing your positive feedback with us! We're thrilled to hear that you had a pleasant experience with our staff during your stay. Providing excellent customer service is a top priority for us, and we're delighted that our team members made a positive impression on you.We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future.

10/10 Eccellente

Brionnah

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very comfortable beds, nice yummy breakfast and was right off 75.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 30 apr 2024
Hello Brionnah,We appreciate your positive feedback on our comfortable beds, delicious breakfast, and convenient location off the highway. Your satisfaction is our priority, and we're thrilled to hear you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Eccellente

Perry

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice rooms. Plenty of restaurants near by.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 28 apr 2024
Hello Perry,We are delighted to hear that you enjoyed our rooms and the convenient location with a variety of dining options. Your comfort and satisfaction are our top priorities, and we hope to welcome you back for another pleasant stay in the future.

10/10 Eccellente

JACQUELINE

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone and everything was nice.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 24 apr 2024
Hi Jacqueline! Thank you for your wonderful feedback and perfect rating! We're thrilled to hear that you had a pleasant experience during your stay and that everything met your expectations.Providing exceptional service and ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in achieving this during your visit.We appreciate your kind words and look forward to welcoming you back for another fantastic stay in the future. Thank you for choosing to stay with us!

10/10 Eccellente

Denise

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The quickness & attentiveness of the staff. The location is small and congested, especially when it's very busy.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 3 apr 2024
Denise, thank you for taking the time to review our property. We are delighted that you enjoyed your stay and that our staff was effective. Thank you for staying with us during your travels.

10/10 Eccellente

Katherine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice and clean
Soggiorno di 2 notti a marzo 2024
Risposta di Hotel Management , il giorno 2 apr 2024
Thank you for taking the time to review our property, we are glad you enjoyed your stay, we will make sure to share your experience with our staff so they are aware of your review.

2/10 Terribile

Sheryl

Viaggio con la famiglia
Poor staff Keys did not work No real breakfast
Soggiorno di 8 notti a marzo 2024
Risposta di Hotel Manager , il giorno 30 mar 2024
Good evening, I apologize we did not exceed your expectations, I would like to know more about your experience. Please call the hotel directly and ask for Kim.

10/10 Eccellente

Stephanie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed the stay. I would recommend this location if you want good service, clean rooms and very nice staff who make you feel welcome.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Management, il giorno 28 mar 2024
Hi Stephanie! Thank you for your positive feedback! We're delighted to hear that you enjoyed your stay with us and that our staff made you feel welcome. Providing excellent service and maintaining clean rooms are top priorities for us, and we're glad to know that we met your expectations. Your recommendation means a lot to us, and we look forward to welcoming you back in the future! If you have any further comments or suggestions, feel free to let us know. We're always here to assist you.

2/10 Terribile

eric

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Staff was rude and coffee was out due to staff losing the key.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 27 mar 2024
Hi Eric! Thank you for sharing your experience with us. We're sorry to hear about the issues you encountered with the staff and the coffee availability. Your feedback is valuable, and we apologize for any inconvenience caused. We'll make sure to pass along your comments to the hotel management for their review. If there's anything else you'd like to address or if you have any further concerns, please feel free to let us know. We're here to assist you!

6/10 Soddisfacente

Amanda

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura
My family and I stayed here last night. When checking in, they were apparently close to capacity and had double booked our room. Thats not the issue, The issue was that she said out loud our room number which is a security breach. There were two other men at the front desk checking in. I know this may go over many heads but this was a security risk, especially if I were traveling by myself. In other news, there was no hot water in our room. That needs to be addressed.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relations Management, il giorno 27 mar 2024
Hi Amanda! Thank you for sharing your experience with us. We're sorry to hear about the security breach and the lack of hot water in your room. Your feedback is important, and we apologize for any inconvenience caused. We'll make sure to pass along your comments to the hotel management for their review and to address the issues promptly. If there's anything else you'd like to address or if you have any further concerns, please feel free to let us know. We're here to assist you!

2/10 Terribile

Jazmine

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Manager , il giorno 5 mar 2024
Would like to know more about your stay, as we strive for customer satisfaction and use feedback to improve guests stays. Please contact the hotel directly and ask for Kim.

6/10 Soddisfacente

Jess

Viaggio con famiglia e bambini piccoli, Viaggio di lavoro, Viaggio con la famiglia
It smelled wierd and they were understaffed.
Soggiorno di 1 notte a marzo 2024
Risposta di Hotel Management , il giorno 3 mar 2024
Good morning, on behalf of the hotel and staff we apologize for not exceeding your expectations, I am interested to know more about your experience as we stive for guest satisfaction, the hotel is currently not under staffed, could you please contact the hotel directly and ask for Kim, so that I can look into your concern. Thank you for taking the time to review our property as we use feedback to improve overall guest satisfaction.

10/10 Eccellente

terrie

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello terrie,We are thrilled to hear you had a wonderful experience at our hotel! If you have any further comments or suggestions, please do not hesitate to contact us. We look forward to welcoming you back soon!

10/10 Eccellente

Angela

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Angela,We are delighted to hear that you enjoyed your stay with us! We look forward to welcoming you back again soon.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 21 feb 2024
Hi Mark! We truly appreciate your perfect rating of 5 out of 5! It's wonderful to know that you enjoyed every aspect of your stay at Comfort Suites McDonough Atlanta South. Your feedback motivates us to continue delivering exceptional hospitality to all our guests. Thank you for choosing us, and we look forward to hosting you again soon.

10/10 Eccellente

Sharon

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 15 feb 2024
Hi Sharon! Thank you sincerely for choosing Comfort Suites McDonough Atlanta South for your recent stay and for awarding us a perfect 5 out of 5 rating! We are thrilled to learn that you had such an exceptional experience with us. Your satisfaction is our top priority, and it's wonderful to know that we were able to meet your expectations. We truly appreciate your kind words and positive feedback. If there are any specific aspects of your stay that you particularly enjoyed or if there is anything we can do to make your next visit even better, please don't hesitate to let us know. We are always here to ensure your stay with us is nothing short of exceptional. Once again, thank you for your glowing review. We look forward to welcoming you back to Comfort Suites McDonough Atlanta South for another outstanding stay in the future.

6/10 Soddisfacente

Philana

Viaggio di gruppo
Mi è piaciuto: Pulizia
Sounds like I’m picking but half full shampoo bottles, dirty remote control, and a cold shower! Price a bit much for what it is.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relations Management, il giorno 9 feb 2024
Hi Philana! We appreciate your feedback and apologize for the issues you experienced during your stay. It's important to us that our guests have a comfortable and enjoyable experience, and we're sorry that we fell short of your expectations. We'll address the issues you mentioned with our housekeeping and maintenance teams to ensure that they are properly addressed. Your comments help us improve, and we hope you'll consider staying with us again in the future so we can provide you with a better experience. If you have any further concerns or feedback, please don't hesitate to reach out to us.

10/10 Eccellente

Alan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lady at front desk was very helpful by getting a room change for us
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 8 feb 2024
Hi Alan! We're delighted to hear that our front desk team was able to assist you promptly and efficiently during your stay! Providing excellent service and ensuring our guests' comfort is always our top priority. Thank you for recognizing our efforts, and we hope to welcome you back for another fantastic stay in the future. If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 2 feb 2024
Hi Donald! Thank you immensely for choosing Comfort Suites McDonough Atlanta South for your recent stay, and for awarding us a perfect 10 out of 10 rating! We are absolutely thrilled to receive such outstanding feedback from you. Your positive feedback is truly appreciated, and it serves as a great encouragement to our team. We are delighted to have contributed to making your stay memorable and enjoyable. If there are any specific elements of your stay that you would like to highlight or share about your stay, we would love to hear more. Your insights are invaluable to us as we strive to maintain the highest standards of hospitality. Once again, thank you for your glowing review. We look forward to the pleasure of welcoming you back to Comfort Suites McDonough Atlanta South for another outstanding stay.

2/10 Terribile

Jeff

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
clothes stolen out of our room NOT HAPPY
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 31 gen 2024
Hi Jeff! We are deeply sorry to hear about the distressing experience you encountered during your recent stay with us. It's completely unacceptable that your belongings were stolen from your room, and we understand the seriousness of this situation. Please accept our sincerest apologies for the inconvenience, frustration, and disappointment this has caused you. We take the security and well-being of our guests very seriously, and we're truly sorry that we failed to provide you with a safe and comfortable environment during your stay. Immediate action will be taken to investigate this matter thoroughly and to address any lapses in security or protocol that may have contributed to this incident. Our management team will work closely with you to gather more information and to assist with any necessary follow-up steps, including reporting the incident to the appropriate authorities. We understand that words cannot fully alleviate the distress you experienced, but please know that we are committed to doing everything in our power to rectify the situation and to prevent similar incidents from occurring in the future. Your safety and satisfaction are our top priorities, and we're deeply sorry that we fell short of meeting these expectations during your stay. If there is anything further we can do to assist you or if you would like to discuss your experience in more detail, please don't hesitate to contact our management team directly. We value your feedback and hope to have the opportunity to regain your trust and welcome you back in the future for a much-improved experience. Again, we apologize for the inconvenience and disappointment you experienced. Thank you for bringing this matter to our attention, and please know that we are here to support you in any way we can.

8/10 Buono

Taffy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 30 gen 2024
Hi Taffy! Thank you for choosing to stay with us at Comfort Suites McDonough Atlanta South and for taking the time to provide us with your feedback. We appreciate your honest rating of 4 out of 5 and for sharing your experience with us. While we are pleased to hear that your overall stay was positive, we regret if there were any aspects that did not meet your expectations fully. Your feedback is essential to us as we strive to continually improve and provide exceptional experiences for our guests. If there are specific areas where you feel we could have done better, we would greatly appreciate hearing from you. Your insights will help us identify areas for improvement and ensure that we meet the expectations of all our guests. Thank you for choosing Comfort Suites McDonough Atlanta South. We hope to have the opportunity to welcome you back and provide you with an even better experience in the future.

10/10 Eccellente

Bobby

Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 23 gen 2024
Hi Bobby! A heartfelt thank you for choosing Comfort Suites McDonough Atlanta South and for the outstanding 10 out of 10 rating! We are honored to have exceeded your expectations. Your feedback is truly appreciated, and it inspires our team to continue delivering top-notch service. We look forward to the opportunity to host you again for another great stay.

8/10 Buono

tammy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 23 gen 2024
Hi Tammy! Thank you for providing your feedback and giving us a 4 out of 5 rating. We appreciate your honesty. We're glad to see that you had a positive experience overall, and your insights are valuable to us. If there are specific areas where we can improve or if there's anything that stood out to you, please feel free to share more details. We hope to welcome you back for another stay in the future and continue to enhance your experience.

4/10 Scarso

Christopher

Soggiorno di 5 notti a gennaio 2024
Risposta di Guest Relations Management, il giorno 9 feb 2024
Hi Christopher! Thank you for sharing your feedback following your recent stay. We appreciate your honesty in rating us 2 out of 5. We regret to hear that your experience with us did not meet your expectations fully. Please know that your satisfaction is of the utmost importance to us, and we take your comments seriously. We would like to learn more about your specific concerns so that we can address them promptly and improve our services for future guests. If you would be willing to provide additional details about your stay, we invite you to reach out to us directly. Your insights will help us identify areas for improvement and ensure that we deliver a better experience for all our guests. Once again, we apologize for any inconvenience you may have experienced, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

6/10 Soddisfacente

Talisha

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 18 gen 2024
Hi Talisha! Thank you for taking the time to provide your feedback, and we appreciate your 3 out of 5 rating. We're sorry to hear that your experience didn't meet your expectations entirely. Your feedback is important to us, and we would like to learn more about any specific areas where we can improve. If there are aspects of your stay that you feel could have been better, please feel free to share more details with us. We value your input and hope to have the opportunity to address any concerns and provide you with an enhanced experience in the future.

6/10 Soddisfacente

Judith

Viaggio di gruppo
Mi è piaciuto: Comfort della camera
Not so wonderful for the price
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 16 gen 2024
Hi Judith! Thank you for taking the time to share your thoughts with us. We regret to learn that your recent experience did not meet your expectations. We sincerely apologize if you felt that the value did not align with the price paid. Your feedback is crucial to us, and we assure you that we take it seriously. If there are specific aspects that you found lacking or suggestions you'd like to offer, we would greatly appreciate your insights. We strive to provide a comfortable and enjoyable stay for all our guests, and your comments will aid us in identifying areas for improvement. If there's anything more you'd like to share, please feel free to do so. We appreciate your patronage, and we hope we have the opportunity to better serve you in the future.

8/10 Buono

Melvin

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great price
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 15 gen 2024
Hi Melvin! Thank you for choosing Comfort Suites McDonough Atlanta South for your recent stay and for sharing your feedback. We're delighted to hear that you found our pricing to be great. Your satisfaction with our pricing is truly appreciated, and we are glad to have met your expectations in this regard. We constantly strive to offer competitive rates to ensure our guests enjoy not only a comfortable stay but also great value for their money. If there's anything specific you enjoyed about our pricing or if you have any additional comments, please feel free to share. We value your feedback, and it helps us continue to provide the best possible experience for our guests. We hope to welcome you back to Comfort Suites McDonough Atlanta South on your next visit to the area. Thank you again for choosing us for your accommodation needs.

10/10 Eccellente

Reeshemah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Resshemah! Thank you for taking the time to share your feedback about your recent stay with us. We are thrilled to receive your perfect 5 out of 5 rating and are delighted to hear that your experience was perfect. If there's anything specific that stood out during your stay that you'd like to share or any preferences you have for future visits, please feel free to let us know. Safe travels and thank you for choosing our hotel!

10/10 Eccellente

Reeshemah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Resshemah! We appreciate your positive feedback about your recent stay with us. It's wonderful to hear that you found your experience to be perfect, and we're delighted that we could contribute to a positive and enjoyable stay. If there's anything specific you would like to highlight or any suggestions for improvement, please feel free to share. We look forward to welcoming you back on your future travels.

8/10 Buono

TaNeshia

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relations Management, il giorno 11 gen 2024
Hi Taneshia! Thank you for taking the time to share your feedback, and we appreciate your 8 out of 10 rating. We're pleased to hear that your experience was positive overall. Your feedback is invaluable to us as we strive to continuously improve our services. If there are specific areas where you feel we can enhance your experience further or if there are any aspects that stood out to you, please feel free to share more details. We value your input and hope to have the opportunity to welcome you back for another enjoyable stay in the future.

8/10 Buono

Cherise

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Cherise,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are delighted to hear that you had a satisfactory experience with us. Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back in the future.

10/10 Eccellente

Xiaodan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Xiaodan,We are thrilled to hear that you had a fantastic experience during your stay with us! Our team takes great pride in providing exceptional service and creating memorable experiences for our guests. We hope to welcome you back soon for another enjoyable stay.

6/10 Soddisfacente

Carmen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Ok for place to stop sleep.
Just ok. Our room was wide open when we got there. The desk said, it’s ok. Housekeeping forgot shut door, and also forgot to put a shower curtain in the bath room.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Carmen, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced upon arrival. Our team is now reviewing and addressing the issues mentioned to prevent recurrence. We appreciate your patience and hope to have the pleasure of welcoming you back in the future for a much-improved stay.

10/10 Eccellente

Reeshemah

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Reeshemah,We are delighted to hear that you had a wonderful experience during your stay! Please don't hesitate to reach out to us if you have any further feedback or if there's anything more we can assist you with. We look forward to welcoming you back in the future!

2/10 Terribile

Dolores

Soggiorno di 9 notti a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Dolores, We're sorry to hear that you did not have a pleasant experience during your stay with us. We would greatly appreciate it if you could reach out to our hotel directly so we can address any specific concerns you may have had. We value all feedback from our guests and strive to provide the best possible experience.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Disappointing stay from “regulars”
We always stay here on our trips to Disney. Sadly, this will be our last stay here. I will say the beds were comfy and our room was clean (with the exception of some standing water on the shelves in the shower and the used bottles of conditioner and shampoo they left out for us). However, we needed bedding for the pull out sofa. There was none in the closet so I called the front desk. She asked if I wanted to come get it or have her bring it up. I said either would work and she said she’d bring it up. She never did so we went down to get it (not a big deal) but we were then informed that she didn’t have any blankets. So we were given a sheet and a pillow. Disappointing for a winter stay. Breakfast the next morning was disappointing. There was no water, orange juice was out of service, and no milk for the cereal options. The options were limited as is, but my kids would’ve eaten the cereal had there been milk. Our room keys also stopped working. I went to tell them and the guy at the counter immediately ran the card through and told me to keep it away from my phone and out of my wallet. He did not ask for my ID or any sort of confirmation that it was for my room so I could’ve easily accessed anyone’s room had I given him their room number. Use those safety locks!
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 7 gen 2024
Dear Guest,Thank you for your feedback regarding your recent stay. We appreciate your compliment on our comfortable beds and clean rooms. We apologize for any inconveniences you encountered during your stay. Regarding the bedding for the pull-out sofa, we apologize for the miscommunication and any frustrations it caused. We have shared your concerns about the breakfast experience with our team to ensure improvements are made. Regarding the issue with your room keys, we take your feedback seriously and will review our procedures to address any potential security vulnerabilities. We apologize for any concerns this may have caused. We value your loyalty and regret that this will be your last stay with us.

2/10 Terribile

Ted

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
1. The night check in lady was rude and arrogant. 2. I booked a suite for 6 occupants however I was told they only stock the room with 4 towels and 4 wash cloths and the night check in person told me she couldn’t give me any more. 3. The room bathroom sink did not drain so no one could fix it so the night person offered us a King room in which I said it still won’t work for 6 occupants. 4. I was later offered to trade for another 2 queen room that was not occupied yet. This was ok. 5. There was no hair dryer in the bathroom. There is always a dryer in every hotel I’ve stayed in since I was 3 yrs old. Why would there be none here? 6. The water was only luke warm in the shower and varied between warm and cold when it was on. 7. The free breakfast offered dry packs of oatmeal and cereal but there was no milk and no one around to ask about it. The orange juice machine was out of juice and the decaf coffee machine was broken. 8. The exterior emergency exit door was forever unlocked providing easy access to the building 24 hours all day. This says a lot about concern for guests security. 9. The pull out sofa bed floor under it was not swept and there were many stains in the rooms carpeting. 10. The television did not work to show any channels like the antenna was not connect something. 11. The elevator hallway buttons plate was loose and possibly falling out on the 2 floor elevator hallway panel. I would never recommend this particular Comfort Suites to any one
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 1 feb 2024
Hi Ted! We sincerely apologize for the numerous issues you encountered during your stay with us. These include rude staff behavior, insufficient amenities, maintenance issues, cleanliness concerns, breakfast shortcomings, security lapses, and malfunctioning facilities. Your experience fell far below our usual standards, and we deeply regret the inconvenience and frustration these have caused you. We take your feedback seriously and will address each issue promptly to ensure a much-improved experience for our guests in the future. We hope you will consider giving us another opportunity to provide you with the exceptional stay you deserve.

10/10 Eccellente

Carol

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Risposta di Manager, il giorno 10 feb 2024
Hello Carol,Thank you for taking the time to provide feedback on your recent stay. We apologize for any inconveniences you may have experienced during your visit. We appreciate your comments and will use them to improve our services to ensure a better experience for future guests.

10/10 Eccellente

Kimberly

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 3 gen 2024
Hi Kimberly! Thank you for choosing to stay with us, and for the perfect 10 out of 10 rating! We're thrilled to hear that your experience was exceptional. Your positive feedback is truly appreciated, and it motivates our team to continue delivering outstanding service. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

10/10 Eccellente

Takashi

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 3 gen 2024
Hi Takashi! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're delighted that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.

8/10 Buono

Denise

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Unhappy with how long the incidental fee is held!
First of all, the desk agent, Ebony was delightful. Pleasant, friendly and efficient, she gave a great overview of hotel benefits and options. I have a significant issue with the $100 incidental policy. I have no issue with the holding the charge until checkout, but to hold the money for 5-10 days before having it returned to the credit card is ridiculous. The policy is of course declared at time of reservation and check-in, so I was aware of it, but I object non-the-less. Room is serviceable and clean. Walls are a little thin, could overhear noise from nearby rooms. The refrigerator doesn’t have a freezer, was barely cold and could not be adjusted to keep refrigerated goods cold.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello Denise,Thank you for taking the time to leave us a review. We appreciate your positive feedback about Ebony, and we're glad to hear that she provided you with a delightful experience. Regarding the incidental policy, we understand your concern about the return of the hold on your credit card. While it is stated at the time of reservation and check-in, we apologize for any inconvenience caused. We appreciate your feedback about the room and will take it into consideration for future improvements. Thank you for your valuable feedback.

10/10 Eccellente

Leshae

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Pleasant experience, clean, and friendly staff.
Soggiorno di 5 notti a dicembre 2023
Risposta di Manager, il giorno 31 dic 2023
Hello Leshae,Thank you for sharing your pleasant experience at our hotel! We take pride in maintaining clean facilities and providing friendly service. It was our pleasure to have you as our guest. We hope to welcome you back in the future for another enjoyable stay.

10/10 Eccellente

Reeshemah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I stay here quite often.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 30 dic 2023
Hi Reeshemah! Thank you for your perfect rating and your continued loyalty. We appreciate your choice to stay with us regularly, and it's always a pleasure to host you. If there are specific aspects or features you particularly enjoy during your stays, or if there's anything we can do to make your future visits even more enjoyable, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the near future.

6/10 Soddisfacente

Annette

Viaggio con la famiglia
Mi è piaciuto: Servizi
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Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 30 dic 2023
Hi Annette! Thank you for sharing your feedback, and for giving us a rating of 3 out of 5. We appreciate your honest evaluation and are keen to learn more about your experience. If there are specific aspects that you think we could improve upon or any comments you'd like to share, please feel free to provide more details. Your input is important, and we are committed to making every guest's stay exceptional. We hope to have the opportunity to better meet your expectations on your next visit.

10/10 Eccellente

Marcia

Viaggio di coppia
Check in was quick and room is large and clean.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Marcia! Thank you for your perfect rating and positive feedback! We're delighted to hear that your check-in was quick and that you found your room to be large and clean. Providing efficient service and a comfortable environment are top priorities for us. We appreciate your support and look forward to welcoming you back for another excellent stay in the future.

6/10 Soddisfacente

KENNETH

Location
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Kenneth! Thank you for sharing your feedback with us. We appreciate your comment about the location. If there are specific aspects of your stay that you feel could be improved or if there's anything else you'd like to share, please feel free to provide additional details. Your input is important to us, and we hope to have the opportunity to enhance your experience in the future.

8/10 Buono

Jennifer

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Jennifer! Thank you for taking the time to provide feedback on your recent stay, and for giving us a rating of 4 out of 5. We're pleased to see that your experience was positive overall. Your input is valuable to us, and we'd love to know more about what aspects of your stay stood out and if there are any areas where we can improve. If you have specific comments or suggestions, please feel free to share. We appreciate your support and look forward to the opportunity to enhance your experience on your next visit.

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Timothy! Wow! Thank you for the perfect 10 out of 10 rating! We're thrilled to hear that your experience exceeded expectations. Your satisfaction is our top priority, and we're delighted to have contributed to a memorable stay. If there's anything specific you loved or any suggestions for making your next visit even better, we'd love to know. We look forward to welcoming you back for another outstanding stay.

10/10 Eccellente

Janet

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relations Management, il giorno 28 dic 2023
Hi Janet! Thank you for choosing to stay with us, and for the outstanding 5 out of 5 rating! We're thrilled that you had a wonderful experience. Your positive feedback is truly appreciated, and it motivates our team to continue delivering exceptional service. If there's anything specific you enjoyed about your stay or any suggestions for making future visits even better, we'd love to hear from you. We look forward to hosting you again for another fantastic stay.