Buenas tardes, Martha.Muchas gracias por las observaciones realizadas, cuando se realiza la reserva en el mensaje se informa de la remodelación que estamos llevando acabo, esperamos tenerla nuevamente con nosotros, si deseas extender más tus observaciones escríbenos al correo: servicioalcliente@diezhotel.com

Dear guest, we are very happy to know that you enjoyed our Hotel. We hope to have you back soon to welcome you once again. Receive our warmest greetings.

Gracias por elegir Diez Hotel Categoría Colombia, nuestra misión es hacer que su estancia sea lo más perfecta posible. Le agradecemos que se haya tomado el tiempo para valorar y calificar nuestros productos y servicios. Será un placer tenerlo nuevamente de visita en un futuro no lejano.

Dear guest, we are very happy to know that you enjoyed our Hotel. We hope to have you back soon to welcome you once again. Receive our warmest greetings.

Dear Adam, Thank you so much! We're thrilled to hear that. It's our pleasure to make your stay memorable.

¡Gracias por sus amables palabras! Nos alegra saber que disfrutó de nuestro servicio al cliente.

Hi Misha, We're so glad you enjoyed your stay! Thank you for your kind words and for appreciating our art and staff! We hope to see you again soon!

¡Hi Damaris!Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and that all aspects met your expectations. We are committed to providing exceptional service and a memorable experience for our guests. We hope to welcome you back in the future. Thank you for choosing us and for your kind review!

Hola NelsonGracias por compartir su experiencia. Valoramos su opinión y esperamos tener la oportunidad de superar sus expectativas en su próxima visita.

Hi Mirian Thank you for your positive feedback! We're glad you enjoyed our hotel's excellent location and friendly staff. While we understand your perspective about it being more suited for couples or single travelers, families are also welcome here. We appreciate your recommendation and hope to welcome you back soon for another enjoyable stay in Medellin.

Hola JoseGracias por calificarnos, esperamos tenerte nuevamente en nuestro hotel

Hello HipolitoThank you for your visit and for taking the time to share your comments. We hope to have the opportunity to welcome you again in the future.

Hi AlonThank you for your observations, which help us improve. We look forward to having the pleasure of welcoming you again in the future.

Buenos Días Sr. ErnestoGracias por escribirnos. Queremos aclarar que nuestras políticas de cancelación pueden variar según el tipo de tarifa seleccionada al momento de la reserva.las tarifas no reembolsables suelen ofrecer mayores descuentos en comparación con las tarifas flexibles con opción de cancelación gratuitaInvitamos a nuestros huéspedes revisar detenidamente los términos y condiciones de cada tarifa antes de realizar su reserva para asegurarse de seleccionar la opción que mejor se adapte a sus preferencias y necesidades.

Hola Oscar Agradecemos sinceramente tus amables palabras. Nos complace saber que disfrutaste de nuestra ubicación privilegiada cerca de Provenza y en el corazón turístico de Medellin, así como de los alrededores pintorescos con una gran variedad de restaurantes y tiendas. Nos esforzamos por brindar una experiencia excepcional a nuestros huéspedes y tus comentarios nos inspiran a seguir adelante. Esperamos con ansias tener el honor de darte la bienvenida nuevamente en el futuro.

Good Afternoon Mr. DavashWe appreciate your observations. We'd like to remind you that any additional person will incur an extra charge. Additionally, they must be registered. Also, please note that breakfast is included in the rate and is served buffet-style. If you have any further questions or need more information, please don't hesitate to contact our customer service. We are here to assist you!

Hola IvanNos complace mucho haber sido parte de su experiencia. ¡Esperamos tener el honor de servirle nuevamente en su próxima visita a la ciudad!

Hola MarineAgradecemos tus comentarios sobre tu estancia en nuestro hotel. Nos alegra saber que en general tu experiencia fue positiva, a pesar de los problemas con el televisor. Lamentamos cualquier inconveniente que esto haya causado y apreciamos tu comprensión. Valoramos tu observación y la tomaremos en cuenta para mejorar nuestros servicios en el futuro. Esperamos tener la oportunidad de darte la bienvenida nuevamente y brindarte una experiencia aún más placentera.

Mr. ChristopherThank you for sharing your experience. We value your feedback and hope to have the opportunity to exceed your expectations on your next visit.

Hello MayensyWe sincerely appreciate your preference and look forward to welcoming you again on your next stay.

Hello ReynaldoThank you for choosing our hotel for your stay! We look forward to welcoming you again in the future.

Thank you for sharing your experience. We value your feedback and hope to have the opportunity to exceed your expectations on your next visit.

Hello LuisWe are delighted to have been part of your experience. We hope to have the honor of serving you again on your next visit to the city!

Hello MarcoThank you for your feedback! We're thrilled to hear that you found our location and services great. We apologize for any disappointment regarding the bedding. Your input is valuable to us, and we'll take steps to address this issue. We hope to have the opportunity to welcome you back for an even better experience.

We are delighted to have been part of your experience. We hope to have the honor of serving you again on your next visit to the city!

Thank you for choosing our hotel for your stay! We look forward to welcoming you again in the future.

Thanks Frank we are delighted to have been part of your experience. ee hope to have the honor of serving you again on your next visit to the city

Hola DanielGracias por calificarnos. ¡Esperamos tener el placer de atenderlo/a nuevamente en su próxima estancia!

Hi SteveYour satisfaction is our greatest reward. We hope to have the honor of serving you again on your next visit.

Your support and feedback are greatly appreciated. We hope to have the pleasure of serving you again on your next stay!

Hola Carlos¡Gracias por tu amable calificación! Nos complace saber que disfrutaste de tu estancia con nosotros. Esperamos con ansias darte la bienvenida nuevamente en el futuro.

Hola PriscilaGracias por su visita y por tomarse el tiempo para compartir sus comentarios. Esperamos tener la oportunidad de recibirla nuevamente en el futuro.

Lamentamos los inconvenientes con el aire acondicionado y el ruido exterior. Nos alegra que nuestro personal haya podido ayudarte y que hayas valorado la atención de Susana. Tomaremos en cuenta tus comentarios sobre las opciones vegetarianas en el desayuno para mejorar. Esperamos tener la oportunidad de recibirte nuevamente y ofrecerte una estadía más placentera.Saludos cordiales,

Hi CristinaThank you for your feedback regarding our hotel's location and nearby dining options. We apologize for the issues you experienced during your stay. Your concerns about the ambiance, cleanliness, and noise levels have been noted and will be addressed with our team. We take guest safety and comfort seriously and will investigate the incident with the cleaning staff to prevent such occurrences in the future. We regret any inconvenience caused by the ongoing construction and appreciate your understanding. We hope to have the opportunity to exceed your expectations on a future visit.

We appreciate your feedback, which helps us improve our services. We're sorry for the inconveniences you experienced during your stay, and we'll take steps to address these issues to ensure a more satisfactory experience in the future

Hola Humberto¡Gracias por tu valoracion positiva! Nos alegra saber que tu experiencia fue satisfactoria. Esperamos verte de nuevo en el futuro para brindarte otro excelente servicio.

¡Muchas gracias por compartir su experiencia con nosotros! Nos alegra saber que disfrutó de nuestra excelente ubicación cerca del Poblado y Provenza, así como de la variedad de actividades y opciones gastronómicas que ofrece nuestra área.Esperamos tener el placer de recibirle nuevamente en su próxima visita a Diez Hotel Categoría Colombia.¡Saludos cordiales!

¡Gracias por tu calificación y comentario! Nos alegra saber que tu estancia fue excelente. ¡Esperamos darte la bienvenida nuevamente pronto!

We sincerely apologize for the inconveniences you experienced during your stay at our hotel. Your valuable feedback is crucial to us as it helps us identify areas for improvement.We want to extend our sincerest apologies for the excessive noise in the rooms and the lack of maintenance. We understand how important it is to enjoy a quiet and comfortable environment for proper rest, and we regret that this was not possible in your case.Regarding the situation with the reception staff, we apologize for any misunderstanding or inappropriate treatment you may have experienced. We strive to provide friendly and professional service to all our guests, regardless of nationality or immigration status.Please know that your comments have been taken seriously, and we are taking steps to address the issues mentioned. We have initiated an internal investigation to trace the origins of the problems and take the necessary corrective actions to ensure that similar situations do not occur in the future.Despite the unfortunate circumstances you experienced, we sincerely hope to have the opportunity to welcome you back in the future and demonstrate the quality of our service and the improvements we are implementing.Thank you once again for your constructive feedback and for choosing our hotel for your stay. If there is anything else we can assist you with, please do not hesitate to contact us.

Es un placer conocer su plena satisfacción con su estancia en nuestro hotel. Nos alegra que las instalaciones y servicios hayan cumplido con todas sus expectativas.

Hola IvanGracias por tomarse el tiempo de calificarnos. Esperamos tenerlo nuevamente con nosotros.

Thank you for your feedback! We're glad you enjoyed our location, staff, and free parking. Hope to see you again soon!

Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay and that you found our breakfast to be outstanding. We strive to provide a five-star experience, and we're delighted that we could exceed your expectations. We look forward to welcoming you back in the future!

¡Muchas gracias por tu calificación! Nos alegra mucho saber que disfrutaste tu estadía con nosotros.